Log Entries not sorted in Problem work items

We have noticed that the Log Entries in all Problem work items appear to be randomly sorted. You can manually sort them by clicking on the column headers.
Log entries for Service Request and Incident work items are sorted by Created date as default which I guess is how most people would want them. Has anyone else noticed this or can this be configured locally somehow?
Thanks

Hi,
I checked my lab, and saw that only incident's log entries is sorted by date:
Log entries for SR and Problem are not sorted:
And this is hard-coded, if you want to sort them by date, we should click Date Time.
Regards,
Yan Li
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Solved!
Go to Solution.

I got some alternative solutions..
1. download "Contact plus" app from google play free. This app is fantastic. phonebook, call log and messages contain in this pack. 3-in-one.. start using this app and make it default. it has its own dialer too... so do not have to worry about anything lenovo provided..
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the above two apps solved 99% of my problems..
bbye...

Specific log entries not understood

Is there a location that we can review to explain what specific log entries are referencing as seen in the examples below in red:
1370444184.475 289 10.245.221.85 TCP_CLIENT_REFRESH_MISS/200 5041 CONNECT tunnel://fbcdn-dragon-a.akamaihd.net:443/ "tsp1dvc@Ldap" DIRECT/fbcdn-dragon-a.akamaihd.net - DEFAULT_CASE_11-Security_Access-Security_Access-NONE-NONE-NONE-DefaultGroup <IW_infr,4.0,"1","-",-,-,-,"-","-",-,-,-,"-","-",-,"-","-",-,-,IW_infr,-,"-","-","Facebook General","Facebook","Encrypted","-",139.54,0,-,"-","-"> -
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Those are categories.
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Not sure what version you're on, but if you're running 7.5 or higher, you can enable Application Visibility and Control on Security Services/Acceptable Use Controls, and then under Web Security Manager/Access Policies change what your users can do under Applications. This includes specific Facebook features.
Looking at your snips, you don't want to block Infrastructure as lots of sites use Akamai... and you may not want to just block Social Media...
You could create a custom category and block Facebook.com (there are a couple of other domains too... search this forum) but you may like the flexiblity that the AVC gives you instead.
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Work items are not visible UWL task are visible in tracking in portal

HI
Friends
i am new from sap Ess/Mss implementation project...
i am facing an Problem " Work items are not visible under UWL in portal overview page"
but i am configured all the ess/mss related things....and also Created for one user for Requester(send Leave Request)...and one more user for App-rover(Apporve an Leave)..
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2.SAP_BC_BMT_WFM_UWL_END_USER
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4.SAP_BC_UWL_SERVICE
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Hi All,
In such cases, please try to check as below :
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5) In such cases, you can try to check the Swi1 and check the log of that workflow to understand the current status of the Leave request.
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Reward points if found useful.
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SAP inbox work item forwarding is not working properly

Hi,
We are having problem in forwarding the work item in ECC Upgraded environment.
If USER1 forward a Work item to USER2, the work item is disappearing from USER1's inbox. also the same the same forwarded copy is available in the USER1 Outbox.
But it is not reaching the USER2's inbox. Not able to trace where it is going. the USER1 has the authorizations to forward the work items.
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Hi!
Have you checked note 1308276 - WF: Forwarded work items are not displayed in the inbox.
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Hi,
I checked my lab, and saw that only incident's log entries is sorted by date:
Log entries for SR and Problem are not sorted:
And this is hard-coded, if you want to sort them by date, we should click Date Time.
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

WATERMARK log entries

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Hi,
I checked my lab, and saw that only incident's log entries is sorted by date:
Log entries for SR and Problem are not sorted:
And this is hard-coded, if you want to sort them by date, we should click Date Time.
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Stop executing work item

Hi All,
When the work item is sent to substitute we need to check the level of substitute. if substitute is lower
level than original approver then substitute shouldn't execute the work item instead it should be forward to higher/same level of original approver. Please help me out with your suggestions.
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Suman

Hello,
"but not able to stop executing the work item from deleted substitutee and his inbox is also not refershing immediately, if I close thebusiness work place and re open it again, I am not seeing the forwarded work item. This is working correctly but I want the work item to be deleted from substitute's inbox when I forward the work item to another substitute. Please help me with your suggestions."
This is just a problem with refreshing the inbox. It doesn't really matter because he won't be able to execute the workitem. The same thing would happen if he and someone else received a workitem and the other person executed it first. It's not a problem.
Is this UWL or SBWP?
regards
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Invoice Workflow : Dialog work item created

Hi,
I am not fully aware of workflow but can manage to check the logs and status.
My question is: My Invoice workflow status is 'READY' but i dont know how to find to whom the work item it currently held.
When i check the log it says:
WF-BATCH Dialog work item created
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There are no agents assigned to the workflow and it is General Task.
I would apprecaite if you could share me some information about this.
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Macs.

Hi,
About Invoice Workflow :
WS10400016 Without approval,
WS10400017 One-step approval,
WS10400018 Two-step approval,
WS10400021 Administrator approval
The relevant approval workflow is started, depending on completion status, invoice category (credit memo or invoice), creator role, and total value of the invoice.
You should have maintained approver in your org structure (PPOMA_BBP)
Please have a look at :
http://help.sap.com/saphelp_srm50/helpdata/en/58/c14e3c59bfe747e10000000a11402f/frameset.htm
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Delete Work Item from PO Releaser's Inbox during Workflow

Hi All
How can I delete the previous Work Item that was created in the PO Releaser's Inbox if a PO was changed which re-triggered the PO Release workflow but this time to a different PO Releaser.
The workflow is working correctly, i.e. creating the new release item in the new releaser'd Inbox but not deleting the old Work Item for the previous releaser.
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PLease refer the below stuff................create a task and put the code inside the method.This task should be fisrt step in your workflow.
User sets doc to Complete from FBV2 , Complete event triggered and workflow triggered.
Workitem goes to approver .
Now , the user immediately changes doc from FBV2 , sets it to Complete again and workflow triggered
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SAP_WAPI_WORKITEM_TO_OBJECT - Worklist table will giv all parent id's for the object key concatenation of
com code , doc no and fiscal year.
SWP_WORKFLOW_INSTANCE_DELETE - Pass the parent id and will delete the entire instance but not
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SAP_WAPI_WORKITEM_DELETE - Pass parent id everything will be deleted .( Check_final_state = blank ).
No trace found in SWI14 and SWI2_FREQ.
To remove the previous workitem , create a method in the begining of the workflow , use F.M.
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SWP_WORKFLOW_INSTANCE_DELETE or SAP_WAPI_WORKITEM_DELETE to delete the previous instance.
data : lt_worklist type table of SWR_WIHDR,
       lw_worklist type SWR_WIHDR,
       lv_objkey type SWOTOBJID-OBJKEY,
       lv_return type sy-subrc,
       lv_id type SWP_HEADER-WF_ID.
concatenate object-key-sourcecompanycode object-key-documentn
object-key-fiscalyear into lv_objkey.
CALL FUNCTION 'SAP_WAPI_WORKITEMS_TO_OBJECT'
EXPORTING
OBJECT_POR                     =
   OBJTYPE                        = 'FIPP'
   OBJKEY                          = lv_objkey
TOP_LEVEL_ITEMS                = 'X'
SELECTION_STATUS_VARIANT       = 0001
TIME                           =
TEXT                           = 'X'
OUTPUT_ONLY_TOP_LEVEL          = ' '
LANGUAGE                       = SY-LANGU
DETERMINE_TASK_FILTER          = 'X'
REMOVED_OBJECTS                = ' '
IMPORTING
   RETURN_CODE                    = lv_return
TABLES
TASK_FILTER                    =
    WORKLIST                       = lt_worklist
MESSAGE_LINES                  =
MESSAGE_STRUCT                 =
   if lt_worklist is not initial.
loop at lt_worklist into lw_worklist.
object-instance = 'X'.
move lw_worklist-wi_id to lv_id.
CALL FUNCTION 'SWP_WORKFLOW_INSTANCE_DELETE'
EXPORTING
    WF_ID                         = lv_id
    DO_COMMIT                     = 'X'
EXCEPTIONS
WORKFLOW_DOES_NOT_EXIST       = 1
OTHERS                        = 2
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDLOOP.
ENDIF.
Second way is to create a fork , and use wait for event step in it with the same event that is triggering the WFL
In the same branch take a process control to end workflow instance.
In the second branch carry out normal processing.
Necessary branch = 1.
So incase the user triggers the event again, a new instance will be created ,
and in the previous instance , the first branch will follow ending the
previous instance and the workitems of other branch will be logically deleted.

Incomplete Approval Work Item Removed from Agent Inbox

Dear All WF Experts,
I noticed this strange scenario:
Let say Agent A and Agent B are sent a work item.
If Agent A has executed the work item in SBWP previously, the work item is removed from Agent B's inbox (And the status is changed to 'STARTED'). However, the work item is not processed yet.
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Thanks in all advances.
Regards,
YL

Thanks Arghadip for your response. Sorry for my blunt question.
Actually, the Agent A and Agent B are the approvers for PR approval by position (Agent A and Agent B are the users in the mentioned position).
Thus, when a PR is raised, both Agent A and Agent B received the same PR work item.
If Agent A execute the work item but does not release the PR, the work item still remains in Agent A's inbox as there is no terminating event. So, based on the logic, in Agent B's inbox, the work item should still be there because the work item is not fully processed yet (no terminating event takes place).
But, now, from what I saw, as long as any of the responsible agents executed (started) the work item, even if they do not release it, the work item is removed from all other agents' inbox and only remain in the inbox of the agent who first executed the work item.
I interpreted this as there is at least one agent already view the work item and know the existence of the PR to be approved, thus the other agents do not need to bother about the PR anymore. But, is my interpretation correct? And is there anyway to make the work item stay in the inbox of all approvers until there is one terminating event?
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Number of work Items that can resie at time

Hi All,
Is there any specific number up to which work items are there in Inbox.In my scenario, work items were there till 3 days back and they weree able to approve.but all of a sudden they are not getting any new work item in Inbox but I see the Items notification.
Also do we need to reset the buffer after some time in Prdouction client.
Thanks

Hi John
A couple of things to check. If you are using the Universal Worklist in EP, try using the refresh link and see if this changes the workitems. If this is the case it could be that your BASIS people will have to look at the refresh rate of the UWL. Also ensure the workflows are still registered for use in the UWL.
You reset the buffer using transaction SWU_OBUF, but I cant see how this would be causing your issue. Most likely to be UWL refresh issue.
Regards
Gareth

To remove work item from Universal worklist

Hi,
Can we remove work item from Universal Worklist by deleting. We don't want to approve or reject them but want to remove from inbox.
Is there a way for this?
Regards
PV

Hi Parveen,
check the below note
check below note
Note 49545 - Deleting unnecessary work items
Koti Reddy

TFS 2013 - Hide iteration work items from Backlog page in Web Access.

Hi All,
I am using TFS 2013, update 3. I have a single team project with a few Teams. When I am on a team's board, and click on "backlogs" I only want to display the work items that are in the default area for the team. I don't want to
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Hi Mego123,
When you create a work item, the iteration field should has its value before saving the work item. We cannot have a work item with null for iteration. And it's not conflict with the work items in the default area. Even you specify the area to the team, you
also have to use an iteration.
If you have other concerns, please give out more details about your requirement.
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Is there an easy way to find out the advantages of using Enhanced Notifications SWNCONFIG configurations over scheduling the work-item forward program RSWUWFML2? We are on Ep 7.0/ECC 6.0 and configuring UWL for work-item execution and receiving notifications. For occasional users, we are planning to send email notifications to the Outlook email addresses using RSWUWFML2 and the the SCOT internet Send programs. Are there any added advatnages of configuring Advanced notifications?
Appreciate any ideas.
Thanks,
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Yes, there are several advantages, but you may not need all of them. It takes a little extra effort to set it up, but that's a one-time effort and we are not talking weeks or days.
However, the primary argument is that this is the standard solution for work item notification. So you are recommended to use the enhanced notification solution whether you need the advantages or not.
One advantage is additional flexibility in which work items should be checked. You can choose to send notifications to people who don't have new work items, but have not yet completed the work items they (probably) have been notified about before.
Another advantage is additional flexibility in message contents and the number of messages sent to the user. RSWUWFML2 lets you choose between one message and one message per work item. In the new solution you can also send one message per category, although I am not sure what a category is.
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After opening the link, expand the hierarchy as follows: Reference documentation => Workflow system administration => Extended notifications for SAP Business Workflow.

Log Entries not sorted in Problem work items

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