Logon Problems? Get support is not working in Portal logon Page

Hi Experts,
I have created A Role and assigned Logon_help action to it and assigned the Role to Anonymous group.
So i have Logon Problem? Get Support link on Portal Logon Screen. When i click on it, i was asked to provide userid and email id.
I have entered them. i got a message the my userid is reset and sent to my mail. but havent received any mail, and the password is changed which have to log in as admin and reset the password.
Help me this regards.
Thank you
Siva

you might not have correctly configured your mail servers....
refer below link
http://help.sap.com/saphelp_nw70/helpdata/en/89/c5fd430b63c74bbdfaa5f2ec9bb20b/content.htm
http://help.sap.com/saphelp_nw70/helpdata/en/44/0761cea5c610b3e10000000a11466f/frameset.htm

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test library.llb ‏470 KB

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