Loose iphone 5s glass on screen

I have had my iphone 5s a couple of weeks. Today I noticed a clicking sound on the right hand side of the glass on the front. The glass is loose and moves in and out upon applying normal pressure, which is really annoying. I have made an appointment for a few days time to get a new phone, what the guy in the Apple store on Covent Garden today referred to as a swap out. He admitted this is a well known issue now.
It's really disappointing that Apple quality has gone so far downhill. Like how is this passing quality control at Foxconn.
I think we are all being foxed and conned to tell you the truth.....

My 5S's lock button was rattling straight out of the box, in addition then the screen began to come loose and 'click' all down the right hand side of the screen, very very annoying! At the same time the lock button began to 'ghost click', where it would press itself, even when it would just be sitting on my bedside locker!
It's been away for a week or so now with Applecare (as there are no Apple stores in the Republic of Ireland)...
To add insult, they do not even appear to have fixed the thing... I've checked the status of the repair and they "could not duplicate issue"...
To say I am beginning to lose my faith with Apple is an understatement...

Similar Messages

  • I have an iphone 4 and my screen glass is cracked the screen itself is fine its just the the glass. im with vodafone and have a 1 year warranty could i get my screen replaced free with my warranty.

    I have an iphone 4 and my screen glass is cracked, the screen itself is fine its just the glass. Im with vodafone and have a 1 year warranty, could i get my screen replaced free with my warranty?

    No, damage is not covered by warranty.

  • My "search" section in itunes on my iphone is not working. When I press the magnifying glass the screen is blank. Any suggestions? Thx

    My "search" section in itunes on my iphone is not working. When I press the magnifying glass the screen is blank. Any suggestions? Thx

    Hello linaka21,
    Thank you for providing so much detail about the issue you are experiencing with the iTunes Store.
    The first thing I recommend is quitting and relaunching the applications on your iPhone:
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
    You can find the full article here:
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    If you are still seeing the same issue after quitting and relaunching the iTunes Store, I recommend restarting your phone and then resetting if it's still not working:
    Restarting your device
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    Press and hold the Sleep/Wake button until the Apple logo appears.
    Note: Reset your device only if you are unable to restart it.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    You can find the full article here:
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    iTunes: Restoring iOS software
    http://support.apple.com/kb/HT1414
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • My iphone 3gs glass screen  is broken

    My iphone 3gs glass screen  is broken ,how much money do i need to replace g it?

    These guys could help you out I've been using them for my apple repairs they do a great job and are fast. http://www.igadgetresq.com

  • Working iPhone 3G but white screen

    I have an iPhone 3G and my screen went white and Ive tried connecting it to the computer and restoring and still blank screen. The touch screen works I can shut off the phone by pressing the power button and swiping it at the top of the screen I can even answer incoming calls by pressing at the bottom of the screen. I think its just the display that's broken. Any suggestions as to how to fix it?

    If it is under warranty, you should be able to take it back to the Apple store and have it replaced. Apparently it is a loose connection between the "guts" of the phone and the LCD that causes this.
    If it is not under warranty, I have found that pinching the top corner by the power button will tighten the connection enough to turn the phone on, after which time it should work fine. You will probably have to do this each time you unlock the screen. I have been using mine this way for about 6 months or so, and it has only just now gotten worse.
    Gaila

  • Would apple replace an iPhone 5 without a screen?

    A friend of mine shattered his iPhone 5 screen the other day, he took off the whole LCD+Digitzer assembly since glass kept coming off.
    So my question is, would apple replace the iPhone 5 without the screen being on it. (it still works, itunes detects it properly.)
    I know he would have to pay the replacement cost but would they even replace it when he shows it to them without a screen on it?
    Also how much would it cost?

    The only way to tell is take it in and ask. The cost for a replacement iPhone 5 is US$229.
    So long as your friend doesn't take them a "bag of parts", he may be able to get it replaced.  No one here can make that determination.

  • Cracked iPhone 3G and 3GS screen

    Mine and my friends iPhone's have cracked screens and want to get the screen fixed.. Will Apple Fix it?

    Apple doesn't offer a menu of repair services for the iPhone except for replacing the battery after the warranty has expired.
    Apple does offer an out of warranty or not covered under the warranty "repair" price, which pays for an exchange for another iPhone - same model at a discounted price off the full retail or no-contract sales price which costs $199 plus tax if you are in the U.S. More than just the glass may be damaged and needs to be replaced. The out of warranty or not covered under the warranty "repair" price does not require signing a new contract with AT&T.

  • I cant open apps on my iPhone 4 the touch screen doesn't work.  I have restored my phone and still nothing works.

    I can't open apps on my iPhone.  The touch screen doesn't work.  I have restored it already but it still won't work.  What can I do.

    If the touch screen is not having any response then you probably have a hardware failure. Take your phone to an Apple Store or authorised service provider to have it checked.

  • After the iOS 7 update my iPhone 5's touch screen is unresponsive some times ,can't even open the lock screen , I had to turn the phone off and turn it on again , it's really frustrating , any solution ??

    After the iOS 7 update my iPhone 5's touch screen is unresponsive some times ,can't even open the lock screen , I had to turn the phone off and turn it on again ,any solutions ?

    Hello kumarsenthil210317
    Check out the article below to start troubleshooting issues with touchscreen response.
    iPhone, iPad, iPod touch: Troubleshooting touchscreen response
    http://support.apple.com/kb/ts1827
    Regards,
    -Norm G.

  • HT1414 C apple i need to know few things,first of all i shall tell my scenario. I got an iphone 3gs from my uncle in US. I m at india k. well , in that iphone it showing activation screen and trying to activate. not more than that..plz help!

    C Apple, i need to know few things,first of all i shall tell my scenario. I got an iphone 3gs from my uncle in US..after long waiting. I m from south india, living at God's country called Kerala k. well , in that iphone it showing activation screen and trying to activate. not more than that..plz help!
    means.. in simple words, it is trying to activate and all( searching wifi,, taking few minutes..again searching...if it couldnt find any wifi - telling .. try connect using itunes an all)...well any way. finally I try connect to a wifi network, with full speed...3mbps..from Ravi's internet cafe in downtown.
    All after Im getting the below message from that white candy box!( thats all I can use now, because, in my dreams iPhone is something great,  that mankind ever seen....but this really disappointed me......im simpling blinking!!(same with itunes too)
    ""Your iphone could not be activated because the activation server is temporarily unavailable. try connecting your iphone to itunes to activate it, or try again in a couple of minutes.
    If this problem persists, contact apple support at apple.com/support""
    EVERYDAY .EVERTIME.. I C this message and sleep....no use.....and i use to charge that 'white candy box' to c this message!
    I try searching internet and all for solutn...but no one knw about it..but there are...some one me abt method called jailbreaking ..rednw..white snw ..ultrasnw and all...I dnt knw why it is so complicated to troublesht...apple is suppose to be simple and friendly.
    C why u manufacturing these stuffz like this, if does'nt serve the any of its purpose ....or useable to any of its features atleast....C i wont be that disapppointed, if u put an option to playbck music or video during activation and all...
    If you are responsible for manfacturing such unuseable thing, then its ur responsible to destroy it too.....
    anyway now everyone knws that ..I have an apple iphone with me, but that doest make me proud at all...
    Finally I have only few questions to ask...
    1 will it work with my vodafone sim in kerala?
    2 is any way , i can hear any music out frm it?
    3 will i become a proud iPhone user?
    I am already fedup with asking questions..begging for an solution.....
    I hope so you can help to figure it out, without any complications....thank u!

    It was not legitimately unlocked by the carrier it was originally locked to. ONLY the carrier it is locked to can authorize unlocking it.
    In order to allow it to be used on a different carrier, the phone was hacked or jailbroken. An unauthorized modification was made to the phone. That modification has damaged the phone. You can not get support for it here or from Apple.

  • I dropped my iphone 4s and the screen is black with some blue lines.  IS there a way to view my text messages on the computer?

    I dropped my iphone 4s and the screen is black with some blue lines.  IS there a way to view my text messages on the computer? 

    For instance, DigiDNA's DiskAid will let you extract your messages from the phone in human-readable format. Like .pdf.

  • Hello. I want to use my iphone as a viewing screen for a usb endoscope, (its a small camera on a long cable for inspecting down piping and such) with an app is it possible to attach the usb to my iphone using a adapter to watch the live video feed on th

    Hello. I want to use my iphone as a viewing screen for a usb endoscope, (its a small camera on a long cable for inspecting down piping and such) with your app is it possible to attach the usb to my iphone using a adapter to watch the live video feed on the iphone?
    Thankyou.

    Hello. I want to use my iphone as a viewing screen for a usb endoscope, (its a small camera on a long cable for inspecting down piping and such) with your app is it possible to attach the usb to my iphone using a adapter to watch the live video feed on the iphone?
    Thankyou.

  • I dropped my iPhone 4 & cracked its screen. Apple wants me to pay for replacement unit (I agree), turn in my old phone (??) & wait for 6 days (no problem). What do I do to access emails, Internet & make/receive calls during these 6 days?

    I dropped my iPhone 4 & cracked its screen. I went to the service center to get it repaired. SInce it is not under warranty, i was willing to pay for repair charges.
    They told me that the screen can not be repaired or changed, but they can replace my damaged set with an equivalent set, on payment of RM 760, roughly, 25-30% cost of a new one. I agreed.
    They told me to:
    1/ pay upfront
    2/ leave my old set with them
    3/ and the replacement unit will be delivered in 4-6 days.
    I agreed on 1& 3 but not to leave my damaged set with them because it is still working and I don't have another spare phone with me, to serve me the 4-6 day waiting period.
    THe service center guy told me that if I want a replacement, I have to agree to all 3 conditions and that I should buy another phone for 6 days. I told him that I constantly need email & Internet access, as part of my work responsibilities, so I can not do with a simple phone. It obviously, doesn't make sense to buy an expensive smart phone, go thru the trouble of transferring my data & mails & contacts - just for a week.
    Unfortunately, all these logics fell on deaf ears & the service centre guy kept insisting on ALL of the above conditions.
    I came back so flustered & upset.
    I thought customer service was about solving problems & not creating hurdles for customers.
    what should I do?
    ANy advice?

    What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
    If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
    Regars.

  • I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides screen is ok. Is there a way around it? :(

    I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question. 

    Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
    Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
    ~Lyssa

  • I need an application that will turn off my iPhone on the home screen just by a one click since my power button has sank and is no longer working--anyone have ideas?? I don't like having to use assistive touch and hit three buttons to lock my screen

    I need an application that will turn off my iPhone on the home screen just by a one click since my power button has sank and is no longer working--anyone have ideas?? I don't like having to use assistive touch and hit three buttons to lock my screen

    No such app exisits or can exist.  Apple doesn't allow 3rd party apps to access core functions of the phone.  Time to get your phone replaced or repaired if assistive touch doesn't needs your needs.

Maybe you are looking for