Lost credits on iTunes

I have lost over $50 worth of credits on iTunes and cannot get Apple support to respond to me after logging the initital help desk ticket. Apple's response was to offer me 5 credits (after I lost over 50)? These were credits from entering two $50 iTunes gift cards ($100 total). I received no "warning" that they were about to expire...they just disappeared. I have logged in/out of iTunes and performed the basic trouble shooting to no avail. I have sent 6 emails to Apple support asking for follow-up and am getting no response back. The last email I received was that the issue was being escalated? It has been over a month. This is amazingly bad support and my view on this is Apple has basically taken over $50 from me (the balance of the $100 worth of credits). Does anyone from Apple monitor this thread and can help get this case resolved? My case number is (I think)
"Account or Billing; Follow-up: 62685058 - 6th email with no response from Apple Support on open issue"

Same here, with a twist. First they disabled my account (sometime between Thursday last week and Monday this week) then they took $100 dollars out of it yesterday.
In between getting disabled and getting robbed, I did receive two emails from Support saying that they were following up on the matter. Following up how? Taking money from me that I couldn't access anyway?

Similar Messages

Maybe you are looking for

  • Connecting 2 computers thru Time Capsule without Internet?

    I had started a question in another area (Mountain Lion) because I am trying desperately to migrate a Windows PC running Windows 7 to a new iMac.  The Migration assistant on both computers does not find any computers.  The Apple Care people say I am

  • RD430 will not boot when PCI card is added

    I'm having an issue where my RD430 server will hang if I try to install a graphics card. My BIOS is up to date, using    v2.12 I purchased an NVIDIA Quadro K2000 card. I attach it to one of the risers, connect my monitor to the NVIDIA card, and turn

  • I can't belive it!

    I can't believe it! Such a beautiful piece of machinery, this dual quad core 3 gz Mac Pro 8800GT. And my gosh, what elegant interfaces and storage organization. And the speed? Well, let me tell YOU, it is fast. Makes my old Dell workstation 470 raid

  • I accidentally cleared all my cookies. Now I get the Japanese home page and I want ONLY the English home page

    I accidentally cleared all my cookies. Now I get the Japanese home page and I want ONLY the English home page. I was on the home page at the time & I copied the address. It is still in my preferences section. but even when I paste it in, I still get

  • How to combine apex with mail

    Hi, I know how to send an e-mail to someone registered in a database maintained with an apex-application, but now I want to store the message itself in my database. Or the other way: by typing the content in my application and sending it as message.