Lost ePrint email address -- how to get it back?
I registered my printer in ePrint service the other day. I picked my own email address (like [email protected]). Then had some issues with my printer after which its configuration was reset. When I restored my configuration and opened ePrint Center site it turned out that.... my printer is not registered in ePrint Center any longer!! I added my printer again but then I learned that I could not use my old ePrint email address I had before It informed me that it is already used by someone else (most likely it is locked as it belonged to myself before I my printer was reset).
Is there a way to get my old email address back? I really need it as it has been already distributed among my clients etc. I tried to contact HP support, but when provided my printer number and serial it yelled at me that my warranty expired on Oct 2012 (it bought it in a store on Aug 2012). I provided my proof of purchase on their site 6 days ago -- but they have not responded until now. Please advise!
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View Solution.
Hello, once this happens the email address will be locked for 6 months. Generally eprint is designed for consumers, and not to be used in a business as this type of thing can happen. A better option may be to have the emails go to a normal email account, and see if you can set up autoforwarding to the printer. This way you will also have a saved copy of any email on file as well.
Forwarding can sometimes cause issues with eprint however, so i would test the settings first to ensure it will work properly.
Jon-W
I work on behalf of HP
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02940150&cc=us&dlc=en&lc=en
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