Lost music + itunes crashes

iTunes has somehow become unstable with frequent crashes (freezes/locks up) and lost music (with no rhyme or reason as to which music has been lost).
The iTunes program haphazardly prompts me with a message that says "The song <insert name here> cannot be used because the original file could not be located. Would you like to locate it?".
For the most part I am able to find the song in the iTunes folder on my C drive, but there are numerous occasions when I cannot.
I have tried upgrading my version of iTunes hoping that whatever file that was corrupted would be fixed, but the problem persist.
I have tried to locate a number to call for assistance with the above problems to no avail.
Questions I am hoping for help + guidance with:
1) Is there no iTunes customer support beyond the kindness of other users?
2) What happened to my music? I have tried to "consolidate library" and check for purchases ...?
3) Why is my iTunes unstable? What can I do to fix it?
4) Is there a way to contact iTunes and have them restore the songs purchased but now lost?
Thanks much for your help. Very frustrating to have paid so much into a system (500 songs plus) and then have it be unreliable ...
Thanks,
- Brian
hp   Windows 2000  

Let's get the application installed properly first, then focus on the library...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
tt2

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