Lost my BB 9800, Unable to restore my contacts

Hi,
I lost my bb 9800, i think i have data somewhere on bb server because when i login on BB protect website i can see that in archived back up details but i'm unable to restore it. And when i try to restore on my new 9810 it says "This data is already wirelessely synchronized with a remote service and cannot be restored by blackberry protect" only for contacts. And i've archived the device by mistake n now it shows "Remote admin commands are not available on archived devices".
Please help me. I only want my contacts.

Hey,
Welcome to the BlackBerry® Support Community Forums.
This will occur when the BlackBerry® smartphone has wireless synchronization enabled through the BlackBerry® Enterprise Server or BlackBerry® Internet Service. Wireless synchronization will need to be turned off to prevent this from occurring.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

  • I lost my iPhone 4 and replaced it with the 5. I have been unable to restore my contacts and music. I was able to get other applications. The error message says that the file may be incompatible or corrupted

    Does any one out there have any suggestions?

    Hello,
    How was your phone backed up?
    Via iCloud or via iTunes.
    If you have an iCloud back up maybe try following this: http://support.apple.com/kb/ht4859 and see if that works.

  • Unable to restore messenger contacts

    Hi, I just got a new phone because I lost my old one and I've been trying to restore my bb messenger contacts through the email option which I had done before with other blackberrys and had worked perfectly. This time, when I click on the option to restore it says that they have to send an email to verify that my email account is valid, I click ok and then it says that my email account (which is working perfectly on the phone) is invalid and they were unable to send a verification email and to check if the account is valid and try again later. I have been doing this for two days and nothing has changed.
    what can I do?

    Have you had any success in solving this issue? I'm having the same problem and when I invited the people to my contact list they pinged me back but didn't show up in the contact list, just in the message list. Thankfully they are all on text, as well, but I prefer messenger. Thanks!

  • Hi i lost my iphone so need to restore my contacts from icloud. Please help. I dont know how to do it!!  

    Havent got a clue how to restore?

    If your contacts are no longer on icloud.com, you will have to restore them from your backup.  This explains how to restore an iCloud backup: https://support.apple.com/kb/ph12521, however, to restore contacts you will have to follow this user tip from Winston Churchill: https://discussions.apple.com/docs/DOC-4841.

  • I AM UNABLE TO RESTORE TO MY Q10

    I AM UNABLE TO RESTORE MY CONTACTS FROM MY DESKTOP MANAGER TO MY NEW Q10.
    FURTHER, I AM UNABLE TO USE BLACKBERRY PROTECT TO AS WELL DO SO
    HELP IS URGENTLY NEEDED
    kTk

    Did you register an e-mail address for your blackberry world?
    in the affirmative, please do download the blackberry link and give the same mail address and PW to log on.
    once you do so, you have the option to use the restore option, which can be pointed out to the data location from where you need to restore and it works perfectly for me.
    Pictures and videos can be uploaded using this link as well.
    Hope it works for you.

  • Unable to recieve new contact requests.

    I'm trying to stay calm and collected to get this issue resolved here. I can only begin to imagine how much oppertunity I have lost, as clients are unable to send me contact requests. Those who have been patient enought to stick around, insist they have sent me requests 3+ times. Still I get nothing. I am unable to find any solutions to this anywhere on the internet post 2012, reverting to older versions doesn't help, uninstalling doesn't help and the latest version of Skype doesn't help. Mobile android versions don't help either. Please someone help?

    Right, screw you Skype, I'm going to WeChat and becoming an envagelist for the product too.
    After some investigation, I discovered Skype is actually owned by Microsoft. Theres the reason why it this product sucks.
    I bought an expensive Microsoft HD webcam the other day too. The video and audio does not sync with my "Record to Desktop" feature on Nvidia's shadowplay, while 10 other programmes recorded at the same time seem to do it just fine.
    **bleep** you and your company to hell.
    I'm actually developing a new virtual reality system I started implementing your Kinect into (probably the last innovative product you released), but then came along Leap Motion, now your company is well and truely screwed.
    Have a good day rotting in hell

  • I've lost my Iphone 4 and found it back. i am unable to restore data. if i connect to itunes its getting restarted again and again. what should i do???

    i've lost my Iphone 4 and found it back. i am unable to restore data. if i connect to itunes its getting restarted again and again. what should I DO ???                TS KEEP ON RESTARTING ALL THE TIME

    Hi there balaji007,
    You may find the troubleshooting steps in the articles below helpful.
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    -Griff W. 

  • How can i Use my apple 4 phone again - I was instructed to restore my phone with itunes and now it's stuck with the itunes logo and black screen Itunes has said unable to restore and now left unable to use my phone and not sure if I have any data on it?

    I was instructed by I Tunes to restore my Iphone 4 - ITunes has since said it is unable to restore.  I  am now left with a black screen with Itunes logo on it and a picture of the charger attachment at the base of the screen and I am unable to do anything now with the device.  I think I may have lost all of my information on the device too ~ can anyone help please?

    You have lost all your data, but hopefully you were backing it up with iCloud or iTunes. You can try this:
    Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.

  • I just restored my phone, however I have to sign into icloud and the phone is set to the previous owner's email and password. I am unable to get in contact with them. What can I do?

    I just restored my phone, however I have to sign into icloud and the phone is set to the previous owner's email and password. I am unable to get in contact with them. What can I do?
    Please help!

    Hello codyfromseminole,
    After reviewing your post, I believe your device is under Activaltion Lock. The following article will provide you with more information about the feature:
    iCloud: Activation Lock
    With iOS 7 or later, Find My iPhone includes a feature called Activation Lock, which is turned on automatically when you set up Find My iPhone. Activation Lock makes it harder for anyone to use or sell your iPhone, iPad, or iPod touch if it’s ever lost or stolen. 
    With Activation Lock, your Apple ID and password are required before anyone can:
    Turn off Find My iPhone on your device
    Sign out of iCloud on your device
    Erase and reactivate your device
    Important:    Make sure to remember your Apple ID and password, and that your password is unique and secure—someone else shouldn’t be able to guess it. For more information, see the Apple Support article Security and your Apple ID. 
    If you want to give away or sell your device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off. 
    If you no longer have the device, follow the instructions to remove a device you no longer have. For more information, see the Apple Support article What to do before selling or giving away your iPhone, iPad, or iPod touch. 
    For more information about Activation Lock, see the Apple Support article Find My iPhone Activation Lock in iOS 7.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Unable to restore file:

    I keep getting unable to restore file: error cannot find table of content file.
    Have I now lost 2 years of work because I cannot restore my data files.
    or is there anything I can do to get the files back from the backup.
    What does happen is it creates the folder but not the file.
    2) can I send you the backup file to fix it as the data is very important.

    Hi Sandra,
    This forum is a better place to get an answer to this question.
    Can you be more specific about the issue you are having:
    -  are you going to the "Archived" files section on assets.adobe.com and the file is listed there?
    -  you then select the file and the "Restore" action?
    -  what is the error message you are getting?  (attach a screenshot, if possible)
    Thanks,
    Elba

  • Iphone io6 update, unable to restore from back-up

    Help!
    Updated my iphone tot he new operating system but unable to restore from latest back-up. Lost all my contacts - arghhh!
    Any suggestions??

    iOS- If you can't back up or restore from a backup in iTunes
    Resolve iOS update and restore errors in iTunes
    iOS- Unable to update or restore

  • Unable to restore and recover my Database from RMAN Backup

    Dear All,
    Iam practicing RMAN in Windows environment.
    My configurations are
    CONFIGURE RETENTION POLICY TO REDUNDANCY 1; # default
    CONFIGURE BACKUP OPTIMIZATION ON; # default
    CONFIGURE DEFAULT DEVICE TYPE TO DISK; # default
    CONFIGURE CONTROLFILE AUTOBACKUP ON; # default
    CONFIGURE CONTROLFILE AUTOBACKUP FORMAT FOR DEVICE TYPE DISK TO 'F:\Backup\%F'; # default
    CONFIGURE DEVICE TYPE DISK PARALLELISM 1 BACKUP TYPE TO BACKUPSET; # default
    CONFIGURE DATAFILE BACKUP COPIES FOR DEVICE TYPE DISK TO 1; # default
    CONFIGURE ARCHIVELOG BACKUP COPIES FOR DEVICE TYPE DISK TO 1; # default
    CONFIGURE MAXSETSIZE TO UNLIMITED; # default
    CONFIGURE ENCRYPTION FOR DATABASE OFF; # default
    CONFIGURE ENCRYPTION ALGORITHM 'AES128'; # default
    CONFIGURE ARCHIVELOG DELETION POLICY TO NONE; # default
    CONFIGURE SNAPSHOT CONTROLFILE NAME TO 'E:\ORACLE\DATABASE\SNCFORCL.ORA';
    CONFIGURE CHANNEL DEVICE TYPE DISK FORMAT 'F:\Backup\%U.bak';
    Then i took the RMAN backup, now iam shutdown my DB and removed one logfile..
    then i tried to startup the DB but it is saying
    ORA-00313: open failed for members of log group 3 of thread 1
    ORA-00312: online log 3 thread 1: 'E:\ORADATA\ORCL\REDO03.LOG'
    So i tried to restore the Database with my rman backup
    RMAN> restore database;
    But i am unable to restore my logfile in the Datafiles location where as all other datafiles are restored but redo logfiles are not restored.
    So, i am unable to recover my DB
    Please tell me whether i am doing any mistake, what is the solution for my problem.
    Thanks in advance
    Mahi

    All you restored was your datafiles.
    Now issue recover database and that will apply the archive logs.
    This is in the oracle documentation.
    "You must restore backups of these archived logs for recovery to proceed. You can restore either to the default or nondefault location. If you do not have backups, then you must performing incomplete recovery up to an SCN before the first missing redo log and open RESETLOGS."
    http://download.oracle.com/docs/cd/B28359_01/backup.111/b28270/osrecvry.htm
    In this case after issuing restore database in RMAN, then issue this.
    "Recover database"
    It will then be an incomplete recovery. They should have been multiplexed. Did you restore your controlfile with this backup? You may have to issue an "Alter database open resetlogs;"

  • My iPhone says it needs to be restored, but on connecting to iTunes i get unknown error, and unable to restore: any tips?

    On 2 occasions my iphone has come up with the message that it needs to be restored to factory settings, but on trying to do this, itunes displays the message that it is unable to restore phone due to unknown error.  Any tips?

    Unless you have a jailbroken phone that has altered the baseband, that usually a hardware failure, in which case you'll have to take it to the Apple store for evaluation.

  • I am unable to restore my backups from my Time Machine

    MacBook Pro – My reformatted system that won't restore from my time machine - HELP PLEASE
    I loaded Lion when it first came     out and all my troubles started. (It was the same on my 24” iMac).     Mail particularly hardly worked on either machine after loading up     Lion but that's another story and I wish I had never upgraded to      Lion.
    I am now in China and took my     MacBook Pro with me
    To avoid mail problems I     eventually used web-mail as all I saw was the coloured spinning     wheel all day long otherwise
    Gradually the machine got slower     and slower and I saw that coloured wheel more and more
    Eventually a message came up to     say my Bootable Drive was almost full.
    I checked and it wasn't full of MY     documents.  I see on this forum it's an Apple problem - reformatting and restoring user files will not help the problem
    On 1st November I did a     Time Machine backup that completed OK
    Since then I had removed ALL     documents safely to my Sony Vaio that we bought instead of another     Apple Mac.
    Despite removing ALL documents and      emptying the trash for two users the HDD continued to fill up     rapidly
    I decided to do one more last     backup on Time Machine so I could reformat the system – This     backup never completed
    I had to reformat the system as it     was totally not useable by now
    I had expected to put a Snow     Leopard DVD in and restore my system without any problem - I have done this before on my iMac
    I was unable to point the restore     to my time machine as it has a WD lock partition and Apple restores     don't recognise the drive may be locked!
    No problem I thought, as I will do     it later through the tools utility called Migration Assistant
    I have tried several times with     Leopard and Snow Leopard but cannot get the utility to work, as it     is obviously picking up the corrupt “LAST” backup (This is a shortcut to the 6th November uncompleted backup
    I tried to move the 1st November one to the last and move the other out as “”Corrupt”,     but we are not allowed to change time machine files.  Brilliant idea     but Apple stopped it!
    So, I loaded Snow Leopard and got     it to see my Time Machine Files and restored first the Applications     – No problem
    Then Library – This failed as     “You haven't permission” - What!  Why?  This is MY Laptop and MY     files.  Apple have to sort out this permission problem.  I have had     it three and a half years and it has driven me mad.  It's a flawed     way of working in my opinion.  It took me three years to empty the     trash because of it.
    I then tried to restore the "System" folder which also has a library folder and that failed the same  - Why     doesn't Time Machine restore what it's told to?  Is it because I     called the MacBook Pro  something different?  It saw the backup     files OK and gave me the option of the previous MacBook or my iMac     that I also had on the same drive. I chose the MacBook but it would     NOT restore the system.
    Conclusion
    So, I am stuck in China without my     MacBook Pro and unable to restore my system and unable to retrieve     the 1st November backup which was taken properly.
    This means that I cannot run any     programmes and do any work
    I have wasted two weeks altogether     on all the combined problems and without a usable system
    Any ideas how to restore back to     the 1st November please?  Thanks in advance!

    UpdateAfter Advice from Apple
    RESTOREPROBLEMS
    I spoke from China on the1st December to a very helpful Senior Apple Technical person.  He gave me my guidelines for a successful restore and we hung up.
    Unfortunately, the backup hadn't enough space, so I repartitioned the hard drive and THEN followed his instructions.
    At 6 am there was amessage to say it had restored OK (See screen-shot to say it wassuccessful) and so, I pressed OK to restart the MacBook Pro.
    All I got was the same as before - a grey spinning wheel.
    To cut a very long storyshort, I wasted the whole day trying to make a backup work to no avail. I came to the conclusion that this is yet another example of Lion not working, as I have never had this problem with Leopard and Snow Leopard.
    I then got a screen shot of a message never seen before and that may help Apple ….
    So, I sent them that screen-shot. Restarting did nothing of course.
    Timeto stop the nonsense!
    To cut my losses of many days wasted time over the last 5 weeks, I gave up trying to restore and as I have all the data safely tucked away on an external drive, Irebuilt the MacBook Pro with just Leopard.
    I then put all theApplications back on one by one and it runs perfectly. Luckily I also had these with me in China!
    Ablisteringly quick system on the old Leopard
    In fact, Pages and AdobeCS4 are how they were when we purchased the machine 3.5 years ago -Blisteringly quick.
    I have a mega large Pages Newsletter about China that I think was over 20 Mb before I shrank it, as it had many photos. This brought the MacBook running Lion to it's knees. On my rebuilt MacBook Pro running Leopard, it ran blisteringly quickly,even before shrinking it.
    I managed to finish thenewsletter that I had started on the 21st October and we bulk emailedit out as a PDF 1st December from my MacBook Pro running Leopard.
    In fact, the machine isrunning so well, that I think I will stick with Leopard.
    LION
    I always suspected the problem with Lion was it was constantly doing SAVES all the time that were in the foreground and not the background that I was unable to type in productively. My own opinion is that the developers had been trying to be TOO clever with Lion and for a busy person like me it crippled my productivity that went down by 50% and then eventually to ZERO %.
    CONCLUSION
    I would like to thank the Apple Technical person for his efforts on my behalf and felt that he should receive this update to close the case.
    I stated that hopefully he can pass my observations to the LION TEAM Management or to whoever in Apple needs to see this feedback. The dozen or so problems with Lion have already caused us to go and buy a Sony Vaio instead of another MacBook Pro.
    This anti-Apple attitude is by a person that for over 3 years was utterly and completely soldon Apple. No more, as Lion killed all my enthusiasm for Apple. My colleague as well. I asked the Apple Technical person to PLEASE pass this on!  Whether he passed the report on I will never know!

  • Unable to Restore Database

    We are attempting to migrate from an older windows platform to a Windows 2008 platform. The old configuration had two disk drives, and Oracle Express was installed on E: - the new server, being virtual has been configured with only the C: drive.
    I've been reading up on RMAN, and have confirmed that the daily backup process on the old server does create an RMAN backup.
    I've installed (and several repeat uninstall/installs) a copy of Oracle Express 10g in the default location, accepting all defaults except for my password (which is irrelevant under RMAN).
    I've duplicated the directories, I've figured out how to restart the database so I don't have to reinstall, but I am unable to restore the application database. I'm not eager to use other utilities than RMAN, since learning RMAN has already taken up more time than is budgeted for this task.
    I receive varying error messages, depending on the techniques I try to use. Usually I receive this closing message:
    RMAN-00571: ===========================================================
    RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
    RMAN-00571: ===========================================================
    RMAN-03002: failure of startup command at 12/14/2010 13:39:24
    RMAN-04014: startup failed: ORA-02778: Name given for the log directory is invalid
    The other message I receive is the following or a variation on the theme:
    RMAN-00571: ===========================================================
    RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
    RMAN-00571: ===========================================================
    RMAN-03002: failure of restore command at mm/dd/yyyy hh:mm:ss
    RMAN-06564: must use the TO clause when the instance is started with SPFILE
    The second message is a direct response to the following:
    rman target /
    startup force nomount;
    run
    {set controlfile autobackup format for device type disk to 'c:\backup\oracle\XE_%F';
    # use 'c:\oraclexe\app\oracle\product\10.2.0\server\database\SPF2FILE_%F'
    RESTORE SPFILE FROM AUTOBACKUP;
    I have no clue how to specify correctly that the SP2FILE.ORA file is the backup of the control file (can provide the script to create the backup if you think it will help, which runs a series of logs to capture settings and then executes the backup.) The backup process was inherited and I cannot explain why the default RMAN process is not being used to create the backup. However, I've been unable to use the default RMAN output to restore on a different server, as well.
    Please help - this task is now very late, and I'm not even sure whether I'm asking the correct questions to solve the problem(s) I'm experiencing.

    I'm not sure what you mean by the instance 'status'. I install a fresh copy of Oracle Express 10g. Copy over the backup files for the database and logs, copy over the SPFILE..., and attempt to restore, with the errors reported above.
    When I install XE, the instance is up and running (as confirmed by the 'home page' of XE being displayed in the browser waiting for logon and password. When I start the process to restore, XE is no longer available (in some form of maintenance mode and unavailable to normal users).
    What do you mean 'using pfile/spfile'? How would I 'use'? (I did verify that if I take a 'backup' using the XE tools, I CAN restore on the same instance where I took the backup. Just not on a different, new instance of XE.)
    The article is quite interesting, but it seems to assume that I'm working in the same instance where the backup was taken. The instructions also seem to contradict the error messages I presented above.
    I don't have any autobackup settings on my brand new copy of XE, so the following command in the article does not seem meaningful to me. Clearly it makes sense to use both a TO and FROM. It seems that what I should be doing is using a 'FROM' where I have the 'TO'; what happens if I point to my backup copy of the SPFILE in the FROM clause instead of 'AUTOBACKUP'? The command string I provided in my original post may be trying to do that, but I can't tell from the source article (which I now have to go find...)
    "RMAN> RESTORE SPFILE TO '/tmp/spfileTEMP.ora' FROM AUTOBACKUP;"
    Additional question - "DBID"? In express, I do not see any value for DBID. I understand why it would be relevant in a more advanced implementation, with multiple databases being maintained under the same Oracle installation, but it's not clear to me what DBID identifies - the database's internal "primary key" value in a directory of databases, or some other implication.
    Edited by: user13488246 on Dec 16, 2010 7:13 AM

Maybe you are looking for

  • US iPod Nano vs UK

    If I were to buy my iPod from the US will it still be compatible with my UK laptop etc??

  • Images in LR and finder 10% of the size they should be?!

    Hi guys, I just imported every photo I've ever taken into LR (21,000+ images, took about 4 days!). I had previously imported them into an Aperture trial, but Aperture was stupidly, impossibly slow, so now I imported them into LR. When I view them bot

  • Viewing full res. images on iPhone

    I just switched back to the Apple camp by moving from the Samsung S4 to the new iPhone 6. I'm having a minor annoyance with iTunes automatically resizing my full resolution images before uploading it into the phone. Is there any photo viewing app tha

  • Simple HTTP Post Handler - Best Practice?

    I would like to create a fairly simple ASP.Net application that takes an XML record from an HTTP post request, submits it to a process that invokes a command line app that parses the XML file, takes the parsed XML file (as XML), and returns the resul

  • Referencing cells in different documents.

    Is it possible to reference cells in a different document? This is very important for me and if it's not possible I'll have to go back and use Excel again.