LOV issue for Crystal Report 4.0 ( Enterprise ) using the BICS connection

Hi Expert,
I am working for one our client which is using Crystal Report Enterprise 4.0 SP 2 i am facing the following problem with the LOV .
- I have created the crystal report on top of BEx query using the OLAP connection in CMC .
I have the variable at BEx query level which have list of value around 100 K and user want to search through that LOV in order to make his selection but as soon as i include that variable in my Query and run my CR my report crashes and i cannot run the report .
I gave the user the option of manual input of value to that variable it does not work as it uses the BICS connection and i read somewhere we cannot use the manual input in case of BICS connection for crystal report you have to select the value from the LOV .
My Question is is there any workaround if we can restrict our LOV to some extent and let the user to select and search from that any setting if we have at query designer level to restrict the LOV to burst in the report .
Any input will be appreciated .
Thanks,
Vibhav

Hello,
Please log a case in Service Market Place and a Rep will call you to discuss your question.
Thank you
Don

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Best practise BW Query design for Crystal Reports integration

Hi all,
I am looking for a guide on best practices when designing a BW Query to be used as data foundation for a Crystal Report.
The scenario is that I am responsible for developing the Crystal Reports part, but not the BW Query part, therefore I would like to provide a list of best practises to the person who is responsible for the Query, this way make sure that the integration will work as good as possible. The setup is of course using BO Integration Kit for SAP.
An example is how to use authorization variables in the query to provide data security. This is just one example, there are problably a number of other things to be aware of. A document containing suggestions for best practices is what I am looking for, or if the document does not exist, input to what should be on such a list.
Thank you in advance.
Regards,
Rasmus

Hi Rasmus,
in regards to the Best Practices for Crystal Reports you can leverage all the knowledge you have on the Query Design today already. if you not the person for designing the query I think it is important to make sure people designing the queries do understand how Crystal Reports is leveraging the elements from the BI Query.
/people/ingo.hilgefort/blog/2008/02/19/businessobjects-and-sap-part-2
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ingo

DB2 support for Crystal Reports for Enterprise And Unx errors

Hi,
I have a requirement to create a report in CrystalReports for Enterprise 4 sourcing data from Oracle 11 and IBM DB2 V9 databases. My first approach is to create relational connections for both the databases in the BO Repository (using Universe designer) and use them directley in the CR for Enterprise. Here I was able to create the two connections but unable to use the DB2 connnection in the report. I get the below error:
"The Database DB2V9 is not supported".
Is DB2 is a supported database for Crystal reports for Enterprise ??
My second approach is to create a multisource universe using IDT. Here when I try to create the Datafoundation layer, I get to see the tables from the DB2 databasae but When I expand the Oracle connection, I get this error: "conversion from UTF8 to charset failed: encoding not loaded".
Im unable to create a multisource universe at all no matter what connections I use.
Here is some additional info:
SAP BI4.1 SP1
Windows 2008 R2 servers
Oracle 11g
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Any suggestions please!
Thanks,
Ravinder

Hi,
First of all I would strongly advice you to only use IDT for your universe development. The old Universe Designer is a legacy tool and should not be used unless you are using products that doesn't support IDT universes.
The issue you are facing for your Oracle connection is likely caused by a missing path variable.
Add "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64" to the PATH environment variables on the SAP Business Objects Enterprise server.
Restart the SIA
NOTE: Modify the path in case the SAP BusinessObjects Enterprise is installed in different folder.
Hope this helps.
Cheers,
Josh

Dynamic url link for Crystal Reports Enterprise?

Hi all,
We recently upgraded to SBOP 4.0 SP2 and are looking at migrating our existing Crystal Reports from Crystal Reports 2011 to Crystal Reports for Enterprise 4.0.
Up to this point we have been utilizing the BW Publisher and role menus in BW.
Our long term goal is to migrate users from the BW GUI to the BI LaunchPad but this will be a gradual process.
Until we make the final switch to the LaunchPad we need to maintain the links in the role menus. I found the Document Link option for Crystal Reports so I have a URL to point to the report that we can put in the role menu, but the system value is not dynamic. Is there a way to make this dynamic like we can do with web template URLs?
For example, when using a web template URL we can use the <bsp_server> parameter in the URL to determine the SAP system. Is there an equivalent that can be used in the Document Link for the Crystal Report to determine the respective SBOP system?
Thanks.
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Hi,
Below is link for the Crystal report for Eclipse 2.0:
[http://www.businessobjects.com/campaigns/forms/downloads/crystal/eclipse/datasave.asp|http://www.businessobjects.com/campaigns/forms/downloads/crystal/eclipse/datasave.asp]
you could always refer to the following thread as Bryan updated with new releases :
[Crystal Reports for Eclipse 2.0 Release Update 8 is Now Available!|Crystal Reports for Eclipse 2.0 Release Update 8 is Now Available!;
Hope this will help
Regards,
Rameez Shaikh

Universe as data source for Crystal Reports

Are there any issues in using a Universe as the data source for a crystal reports? We are using Business Objects Enterprise XI R2 and Crystal Reports XI R2.
Thanks in advance for your response,
Garet Wicker

Hi,
We can have a parameter from a Universe, following are the steps which will create the report which is based a Universe with a parameter.
-connect to the universe and you will a Query Panel.
-drag some objects in the Result Objects field. Ex. Country, Revenue.
-then drag an object in the Query Filter. Ex. Country.
-then a new window will appear as Filter Editor.
-Select the prompt option and also select the check box as u201CSelect only from listu201D.
-Click on Ok.
When you refresh the report then there will be a parameter prompting for the Country field. Also you will see a parameter created automatically in the parameter list.
However if you try to create a new parameter (without modifying anything from the query panel) by with the following workflow then there is no option to select the field for the parameter.
-Right click on Parameter fieldsu2014New parameter.
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Hence we can create a parameter in CR which is connected to the Universe with the steps mentioned above.
I hope this helps you.
Regards,
Prashant.

Customizing ActiveX Viewer for Crystal Reports 2008

Here's the scenario.
We have reports designed in Crystal Reports 2008, that are deployed on Business Objects 3.1 Infoview. All reports have Parameters for users to choose. All reports are expected to refresh on open.Some are dynamic some are standard static ones. There is an application developed in JAVA that is rendering these reports using the ActiveX viewer.
The users are not comfortable with the way reports look in JAVA viewer. Hence the choices are either HTML viewer or ActiveX viewer.
The application achieves this by making OpenDoc call to the report and using
sViewer=actx
as one of the parameters. Here's the issue that we run into. When users land on the parameter screen, the parameter screen alone Pops Up in a new window. Once all the parameter values are entered and the users clicks OK, the window vanishes and actual report is rendered in the original window.
If we use HTML viewer by setting
sViewer=html
The report Parameter screen is rendered in the main window without popping up. However we do not wish to use HTML viewer because, some of the reports are linked to other reports with OpenDoc calls. i. e. Parent report calls child report with a OpenDoc call. In the HTML viewer, when you click on the link to child report, it opens in same window despite setting
sWindow=new
in that opendoc call. Thereby losing parent report and no way to navigate back to it. This problem does not happen in ActivX viewer.There it seems to obey the command to open in new window.
Lastly you can recreate all this behavior by setting your viewer preferences in Info View settings.
So, here's my questions.
1. Should I use the .Net viewer instead of ActiveX Viewer ? If so, where can I find Syntax for the same ?
2. Can someone point me to documentation on the ActiveX Viewer ? Specifically making it not to Pop Up the Parameter Screen ?
3. Should the Java application use a different method other than Open Doc to cal the reports ? If so where can I get the details ?
Apologies for the long post. I tried to anticipate most of the questions that may arise in your mind. Thanks in advance for the time invested.

Thank you Adam for the help.
I already have the Open Document document you mentioned. Can't seem to search for the KB article in Marketplace. No results found.
Just to clarify, I do not want to avoid the Parameter screen. Its the fact that it Pops Up in ActiveX viewer is the issue. The only thing I want in ActiveX viewer is to make that screen appear in main window just like HTML viewer.
I understand that there is no difference as far as opendoc is concerned between .Net or JAVA. I am looking for the SDK behind the viewers themselves.
To my third question, your answer is what I was looking for. But need a bit clarification.
>
Adam Stone wrote:
> If you do not like the functionality that OpenDocument provides, you could use the SDK to view the reports, but you will likely run into the same issue as you are running into when using the html viewer. The only workaround for that is to set a property on the viewer object in the SDK but it will affect all hyperlinks in the report not just a single one.
By setting Property in SDK for the viewer Object, are you referring to Meta Tag encapsulation such as
<a href= http://infoview.server.com/Infoview/opendoc/openDocument.jsp?iDocID=ABZR3Z&sIDType=CUID&&sType=wid&sRefresh=Y&sWindow=new>Report Title</a>
May be I didn't get your point with setting property. I know there is documentation on Viewer SDK. I just can't seem to find it. I hope it would answer the questions.
Edited by: SAMEER UPADHYE on Oct 6, 2010 5:46 PM

How to overcome the Memory leakage issue in crystal report 2008 SP2 setup.

I have developed the small windows based application tool with help of Visual studio 2008 for identify the memory consumption of crystal report object. It helps to load the crystal report objects in the memory and then released the object from the memory. The tool simply does the u201CLoading and Unloadingu201D the objects in the memory.
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The memory consumption u201C34980 KBu201D will be continued till the end of the process. The memory consumption will be reduced to u201C34652 KBu201D from u201C34980 KBu201D once report load process completed. It means, u201C328 KBu201D memory only released from the memory consumption. Tool enables the Release command for the crystal report object. But crystal report object does not respond to the command and will not release his memory consumption.
The memory consumption u201C34652 KBu201D will be stayed in the memory once job ends. If i again initiate the crystal report object then it crystal report object start to consume the memory from 34652 KB.
Database objects and crystal report objects are properly used in the tool. The object release commands properly communicated to crystal report setup. But the u201CCrystal report service pack 2u201D setup unable to respond the commands which has enabled from .Net Tool. Crystal report objects are properly initiated and disposed in the tool. But the crystal report unable to release from the server.
The memory consumption will be reduced once the server restarted or kill the application.
Crystal report 2008 and crystal report 2008 SP2 setup available in the server.
Microsoft .Net Framework 2.0 SP2, Microsoft .Net Framework 3.0 SP2 and Microsoft .Net Framework 3.5 SP1 are available in the server,
Could you please suggesst how to avoid the memory consumption keep increasing and how to release the memory consumption once the crystal object disposed???

Hi Don..
My case is different one. I hope, the problem with Run time Installation setup file (Crystal report 2008 Serivce Pack2 installer) which we installed in the server.
Let me explain with Live scenario which our client faced in crystal report 2008 Service pack2 Installer.
Our client is using a application to help to print their reports. The application is developed with Windows service.
Windows service keep on running in the server. Windows service executes the client 's crystal reports( Labels Report, Stock report) which designed for clients need and the reports will be printed from printer.
10 Same type report (Label Report) will be printed in 1 minute. Reports are not printing during non business hours. But the windows service keep on running. Memory cosumption of application will be 160 MB in business hours.
For Example, On Monday the application memory consumption starts with 160 MB. The Memory consumption will be reached 165 MB in peak business hours. Then the memory will be ended in163 MB in the End of Monday. It means, The memory consumption will be in 163 MB during the non business hours. Reports will not be printed in non business hours.
On Tuesday, the application memory consumption starts with 163 MB and it will be reached 168 MB during the peak hours. The Memory consumption will be ended in 165 MB in the end of Tuesday. The same process contiues till friday. End of friday, the memory consumption of the application will be ended with 170 MB.
Application Memory Consumption slowly increasing in the server. In 5 days, Memory consumption reached Threshold value (170 MB) of the server. Application gets hanged up once the memory consumption reached 170 MB. We got the error messages as "Attempted to read write protected memory " / "Not Enough memory for process". If we restart server / If we restart the service then memory consumption of application get reduced to 160 MB.
From the above scenario, We came know that the either the problem with Application object or the problem crystal report object. In the application, We have checked dispose methods of application objects completly. I am sure that application objects are properly disposed in the application. I hope the problem not with application objects. The problem with Crystal report objects.
Application properly communicates the dispose methods to crystal report objects. Crystal report objects are not released from
the memory.
Crystal report 2008 Serive Pack 2 setup installed in the server.
As you said, If Crystal report runtime is not released from memory then memory consumption keep increase??? In service oriented architecture application, how to unload the crystal report runtime??
Do you any fix for this kind of issue??
Willl Crystal report 2008 service pack 3 help on this issue??

How to install SharePoint MOSS 2007 PIK for Crystal Report Server XI R2?

My configuration is :
Moss 2007 without any Crystal Report or BO component. on one box with Windows 2003 server
Cyrstal Report Server XI R2 on another box
I have downloaded the kit installation: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/webcontent/uuid/503988db-58c5-2b10-f79d-cb96700417f9 [original link is broken]
I used this one as they said:
BusinessObjects XI Release 2 SharePoint 2007 Portal Integration Kit
Download BusinessObjects XI Release 2 SharePoint 2007 Portal Integration Kit - ZIP 5MB
I do not have BO Enterprise.
Thanks,

Answered my own question. Managed to upgrade to 5.0 following this process, but follow these instructions with care...
1. Stop all CMS services in Config Manager.
2. Go to Add/Remove programs and click "change" for Crystal Reports Server XI. Click on "Modify" then change the entry for MySQL4.1.13a to "Entire Feature will be unavailable" (from Enterprise -> Server Components -> Servers - > Central Management Server). This will remove the existing mySQL version and any data/license key information/customisation, so be wary.
3. Install the desired version of mySQL.
4. Use the MySql command line to create a new database - "create DATABASE BOE115;"
5. In the Central Config Manager, select the CMS and display its properties. Select the Dependencies tab and remove the old version of mySQL and add the new version. Click on the Config tab, then Select Datasource. Select mySQL driver, then complete the details for the newly created database. Once complete it will still produce an error, at which point you need to select the options to Re-create the Current Datasource.
6. Once the datasource is sucessfully recreated, restart the Crystal service in the Config Manager.
7. Open the Config tool, and add your license key. Then Re-Enable all the servers within the Servers page.
8. Any other customisation or preferences would need to be re-applied.
This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

Text justification issue in crystal report

Hi,
I have MVC application with crystal report in it. I am exporting crystal report to PDF, everything except text justification (as we do in MS-Word) is not working. Even in crystal report viewer itself it's not working.
I have been trying since few days to solve text justification problem in CR. Well I have goggled a lot for this and found different available option to get the thing done. But that didn't solved my problem, I have read many replies on the crystal report discussion regarding the same but no result. I have tried four different versions of crystal report (13.0.5,13.0.6,13.0.9,13.0.13) as I found on the web that justify could work in these versions, but I was shocked when I didn't get anything useful.
For me it's like justify doesn't work in crystal report by any means. Can any one here tell me who has solved the text justification problem in crystal report. I have attached sample screen shot of word document where in I have specified my requirement of text justification.
Any positive reply would be highly appreciated.
-Sunny

Duplicate thread - Locked. Please continue discussion here:
Re: Text justification issue in crystal report
-Abhilash

Dependent Files for Crystal Report missing while making Setup

Hi Support Team
I am trying to make a MSI Setup of my windows application by using Install Shield 2010
Development Environment that is used to develop the application is
VS 2008 having .Net Framework 3.5 SP1
Crystal Reports 2008 with Service pack 2
When I am trying to build the setup for my application using Install Shield 2010 I am getting errors related to crystal reports.
I am using CrystalDecisions.Windows.Forms.CrystalReportViewer control to display the reports at runtime.
Dlls that I included with the setup related to this viewer are
CrystalDecision.CrystalReports.Engine
CrystalDecision.CrystalReports.Framework
CrystalDecision.CrystalReports.InfoStore
CrystalDecision.CrystalReports.ReportSource
CrystalDecision.CrystalReports.Shared
CrystalDecision.Windows.Forms
The Errors that I am getting upon building the setup are listed below
Could not find dependent file BussinessObjects.Enterprise.Sdk, or One of its dependencies of component CrystalDecisions.CrystalReports.Engine.dll                   Error Code 6248
Could not find dependent file crpe32.dll, or one of its dependencies of component CrystalDecisions.CrystalReports.Engine.dll
u2dmapi.dll-------
u2dpost.dll----
And the same errors for
CrystalDecision.Enterprise.Framework.dll
CrystalDecision.Enterprise.InfoStore.dll
CrystalDecision.windows.forms.dll
And File not found. An error occurred merging module DMO.9b0u2026u2026u2026          Error Code 4075
And File not found. An error occurred merging module DMO1033.6496u2026u2026u2026     Error Code 4075
I tried your several suggestions from your forums like
I installed
Crystal Reports 2008 Runtime
Crystal Reports Basic Runtime for Visual Studio 2008
Crystal Reports Basic for Visual Studio 2008 Service pack1
And
CRBasicVS2008_redistu2026.
CRRedist2008_x86.msi
And by putting the files like Product.xml in the C:\Program Files\Microsoft SDKs\Windows\v6.0A\Bootstrapper\Packages
And I installed vcredist_x86.exe to install Microsoft Visual C++ 2005 Redistributable on my machine
But no luck still I am getting the same errors.
Please let me know which files I need to install on my development machine to get my setup working.
Waiting eagerly for the response
With Regards
Arshad
u2003

Looks to me like you're adding just about any runtime to the project to make it work. Look at [this|https://wiki.sdn.sap.com/wiki/pages/viewpage.action?pageId=56787567] wiki and find out what runtime you actually need. Also, look at the CR assemblies referenced in your project. Then make sure that the you are using the correct msm file(s) for the correct version of the assemblies referenced. Do not add any other versions of CR msm files.
I would also recommend having a look at the developer help file here;
http://help.sap.com/businessobject/product_guides/boexir31/en/crsdk_net_dg_12_en.chm
(search for runtime).
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup

Merge files or redist installer for Crystal Reports 2011

I cannot find packages for merge files or installer for the redistribution files for Crystal Reports 2011. I have found them only for older versions. In the download section there is somewhere a hint that they are at a different position but no information where.
Can anyone help me?
Thank you
Arne Ortlinghaus

Hi Don,
thank you. It is ok using the files you indicated me. But there are still some doubts.
What does happen on a machine where a designer 2011 (internal version 14) is installed and an application that uses the dlls for Visual Studio 2010 (internal version 13). Does this work without problems?
In a readme for the redistributables for Visual Studio 2010 I have found the following text which I cannot interprete:
If you have installed Crystal Reports 2011 or any of the SAP BusinessObjects XI 4.0 products,
you may notice that their installation contains the same "Crystal Reports 2011" and "SAP
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compatible with the Crystal Reports 2011 or SAP BusinessObjects XI 4.0 products.
Currently we want to upgrade our programs from Crystal Reports 9 to 2011 and we have many installations where for one machine the Crystal Reports Designer is needed together with our applications.
Arne Ortlinghaus

Column limits for Crystal Reports for Eclipse

Hi ,
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com.crystaldecisions.reports.dataengine.m.a(Unknown Source) at com.crystaldecisions.reports.dataengine.ContextNode.a(Unknown Source) at com.crystaldecisions.reports.dataengine.ContextNode.a(Unknown Source) at com.crystaldecisions.reports.dataengine.j.case(Unknown Source) at com.crystaldecisions.reports.dataengine.h.(Unknown Source) at com.crystaldecisions.reports.dataengine.DataContext.a(Unknown Source) at com.crystaldecisions.reports.dataengine.DataProcessor2.a(Unknown Source) at com.crystaldecisions.reports.dataengine.DataProcessor2.a(Unknown Source) at com.crystaldecisions.reports.dataengine.DataProcessor2.new(Unknown Source) at com.crystaldecisions.reports.dataengine.DataProcessor2.try(Unknown Source) at com.crystaldecisions.reports.dataengine.DataProcessor2.int(Unknown Source) at com.crystaldecisions.reports.dataengine.DataProcessor2.I(Unknown Source) at com.crystaldecisions.reports.formatter.formatter.objectformatter.ObjectFormatter.fl(Unknown Source) at com.crystaldecisions.reports.formatter.formatter.paginator.PageFormatter.if(Unknown Source) at com.crystaldecisions.reports.formatter.formatter.paginator.PageFormatter.a(Unknown Source) at com.crystaldecisions.reports.formatter.formatter.paginator.PageFormatter.X(Unknown Source) at com.crystaldecisions.reports.formatter.formatter.paginator.PageFormatter.moveToPageN(Unknown Source) at com.crystaldecisions.reports.formatter.formatter.lightmodel.FCMPageFormatter.goToPage(Unknown Source) at com.businessobjects.crystalreports.designer.core.elements.formatted.MultiPageModel.B(Unknown Source) at com.businessobjects.crystalreports.designer.core.elements.formatted.MultiPageModel.A(Unknown Source) at com.businessobjects.crystalreports.designer.core.elements.formatted.FormattedPages$2.A(Unknown Source) at com.businessobjects.crystalreports.designer.core.elements.formatted.FormattedPages$2.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:269) at java.util.concurrent.FutureTask.run(FutureTask.java:123) at com.businessobjects.crystalreports.designer.core.util.thread.ExecutorWithIdleProcessing$3.doWork(Unknown Source) at com.businessobjects.crystalreports.designer.core.util.thread.AbstractCancellableRunnable.run(Unknown Source) at com.businessobjects.crystalreports.designer.core.util.thread.PriorityTask.run(Unknown Source) at com.businessobjects.crystalreports.designer.core.util.thread.PriorityCompoundCancellableRunnable.runSubtask(Unknown Source) at com.businessobjects.crystalreports.designer.core.util.thread.PriorityProgressAwareRunnable.runSubtask(Unknown Source) at com.businessobjects.crystalreports.designer.core.util.thread.PriorityCompoundCancellableRunnable.doWork(Unknown Source) at com.businessobjects.crystalreports.designer.core.util.thread.AbstractCancellableRunnable.run(Unknown Source) at com.businessobjects.crystalreports.designer.core.util.thread.ExecutorWithIdleProcessing$_B.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:650) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675) at java.lang.Thread.run(Thread.java:595)".
But i removed any one column, it wont make any problem and able to preview. Whenever put more than 18 columns, its throwing issue. Can you please help me to identify the issue.
Regards, Siby

Hi,
Are you talking about the fields coming from the Data Source Explorer?.
If "Yes" then there is no such limits.
Are you able to run the report through the eclipse designer?
Thanks,
Neeraj

Direct Print Issue IN Crystal reports IN IE(8,9,10)

Hi All,
I am an software developer using Dot Net and I am facing an issue in direct print in crystal report viewer in IE and i tried many setting.

Dell is absolutely correct. However there is an issue with the CAB file for 'Crystal Reports Basic for Visual Studio 2008' (v. 10.5). The issue is documented in KBA: 2000455 - Unable to download the CR 10.5 PrintControl cab file. The KBA has not been yet replicated to SCN, so here is a copy of the content:
Symptom
Using Crystal Reports Basic for Visual Studio 2008 (V. 10.5.x)
When attempting to download the PrintControl.cab file the following errors are displayed:
A communication error occurred: "Operation timed out"
The Web Server man be down, too busy or experiencing other problems preventing it from responding to requests.
Internet Explorer cannot display the page
Environment
Crystal Reports Basic for Visual Studio 2008 (v. 10.5.x)
Visual Studio 2008
Cause
The published URL (http://support.businessobjects.com/CRforVS2008/PrintControl.cab) is now incorrect
Resolution
Use the following URL: http://resources.businessobjects.com/support/downloads/microsoft/vs_2008/printcontrol.cab
An alternative may be to use the Print PDF mode, though if memory serves right that was a cumbersome solution and is much better with CR 2008 (v. 12.x) and later.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Registration code for Crystal Reports Professional 8 needed

We purchased Crystal Reports several years back for using with Epicore Vista, our ERP. We've recently migrated our database to a new server and need to install Crystal Reports. However, all we have are the cd and serial number, not the registration code. Upon install, it takes us to a non-functional web address.
http://www.seagatesoftware.com/ipl/default.asp?rsource=web_product&build=8.0.0.371&KeyCode=5M-00004XR-0T48000-0000000&Destination=Register&Language=EN&fname=Mike&lname=Gaishin&cname=Gaishin+Manufacturing&email=mikesr @ gashinmfg.com&country=USA
any suggestions?
(i modified the code up above to avoid the email address your forum objected to)

Hi,
Have a look to this Note
and you can try with this :
Use your Customer Interaction Center to submit support requests and service requests for problem messages and remote service postings.
Use the Customer Message Wizard to enter problem messages on SAP Service Marketplace. If you do not have online access, the relevant Support Center can create a message on your behalf, ask then to create a new incident for license issue.
A service message is create using the same process that is used for creating regular technical support messages with the only difference being in the component that is selected. These components begin with XX- (e.g. XX-SER-LIKEY-BOJ) instead of BOJ-.
Component Usage
XX-SER-LIKEY-BOJ: Business Objects License Keys / Keycodes
XX-SER-SAPSMP-SWC-BO: Missing/Corrupt software or patches
XX-SER-GEN-CONTR : Missing/Invalid Installation, Contract issues
Customer Interaction Center, call the following number:
+49-6227-744969 (available worldwide)
Hope that helps.
Regards,
Deepti Bajpai

Lost Product Key Code for Crystal Reports

Please provide product key code to activate Crystal Reports XI

I would suggest calling the Customer Service department; you can get the info from the following link:
[http://www.businessobjects.com/company/contact_us/]
Call either the Canadian or USA number. If they can't help you directly, they should be able to tell you who you need to contact to resolve your issue.
There is also a form you can fill out to request help.
Ensure you have all of your purchase information ready for them, ie: purchase order number, where you purchased the product, etc.
Please visit [http://www.businessobjects.com/forms/email/license]and fill the form and submit the form .
You would receive an Keycode on the email address that you will specify in this Form.
Hope that helps!!
Regards,
Shweta

LOV issue for Crystal Report 4.0 ( Enterprise ) using the BICS connection

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