Low Broadband speed = line fault?

Hi,
We have had a very slow download speed since the high winds started last week (live in a rural area about 1 mile from exchange).
I have run through the BT Broadband speed wizard & not improved the speed.
ADSL Speedtest results are:
Download speed achieved - 194Kbps
                           Acceptable = 50-250Kbps
                           DSL 3424Kbps (downstream)
                                      448Kbps (upstream)
                           IP Profile = 250Kbps
Now, I don't know what it was before - but this appears to me to be pretty slow!
If I understand the notes correctly? for 3424Kbps we should be getting 600 to 7150Kbps throughput speed?
All I know, is that pages are taking an age to load...
Any thoughts on what to do next please?
PS After restarting the Hub 2.0, we got the following results:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:20:46
Downstream
5,120 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.3 dB / 23.0 dB
Line attenuation (Down/Up)
48.0 dB / 29.0 dB
Output power (Down/Up)
19.7 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2701 / 0
CRC Errors (Down/Up)
64 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
16
Appears faster on paper - but still as slow loading pages!
Solved!
Go to Solution.

Hi again,
As promised, we have left on 24/7 & not re-set etc. Although it seems to have re-set itself a few times.
I am amazed at the low 480 Kbps speed! It is usually around 5400 Kbps...
Test1 comprises of Best Effort Test
Download  Speed
243 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 243 Kbps
 For your connection, the acceptable range of speeds is 50-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :480 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 350 Kbps
 ADSL line statusConnection information
Line state
Connected
Connection time
1 day, 15:47:51
Downstream
480 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
29.3 dB / 19.0 dB
Line attenuation (Down/Up)
47.0 dB / 29.0 dB
Output power (Down/Up)
15.3 dBm / 11.9 dBm
Loss of Framing (Local)
14
Loss of Signal (Local)
28
Loss of Power (Local)
0
FEC Errors (Down/Up)
26086 / 1
CRC Errors (Down/Up)
1766 / 2147480000
HEC Errors (Down/Up)
nil / 1
Error Seconds (Local)
7085

Similar Messages

  • Slow Broadband after line fault fixed

    Hi,
    After a fault was fixed on the line two weeks ago Broadband speed has been incredibly slow - 32kBs at the most (previously it was around 400kBs)
    After replacing the microfilter, resetting the router, plugging directly into the test socket I just left it alone but have seen no improvement.
    Tried the quiet line test and all seems fine.
    Looks like the router disconnected at least once, otherwise the connection time should be longer
    Stats today...
    Line state:
    Connected
    Connection time:
    3 days, 22:43:33
    Downstream:
    287.1 Kbps
    Upstream:
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    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
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    Noise margin (Down/Up):
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    Line attenuation (Down/Up):
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    Output power (Down/Up):
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    FEC Events (Down/Up):
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    HEC Events (Down/Up):
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    Error Seconds (Local/Remote):
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    Any suggestions would be appreciated
    Also I saved the stats from the 29th Sept, the day after the line was fixed if they are any use, much the same except Noise Margin was 14.9 dB / 10.6 dB
    Solved!
    Go to Solution.

    Hi,
    Yesterday mods replied that there was indeed still a fault (didn't specify what) and they were looking into it.
    This morning broadband was back and faster than ever
    Thanks to all involved
    My current stats, in case anyone's interested... 
    Line state:
    Connected
    Connection time:
    0 days, 13:14:59
    Downstream:
    5.615 Mbps
    Upstream:
    1.04 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    9.6 dB / 5.7 dB
    Line attenuation (Down/Up):
    44.2 dB / 28.1 dB
    Output power (Down/Up):
    19.8 dBm / 12.7 dBm
    FEC Events (Down/Up):
    379372 / 686
    CRC Events (Down/Up):
    471 / 60
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    6422 / 41
    Error Seconds (Local/Remote):
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  • Slow broadband since line fault fixed

    Good Afternoon,
    A few weeks ago my Broadband dropped out completely which was due to a line fault which has since been repaired. Prior to the line fault I had a connection / download speed close to 1.8Mbps.
    Since the fault has been 'repaired' I have struggled to keep a stable connection, the Broadband drops out randomly and is also much slower (almost unbearably slow). I have done all the home help checks etc. and having read many posts on this forum I have concluded that part of the problem may be my Noise margins.
    I have not reset my router for several days and have had a connection for over three days now.
    Here are the stats from my router and results of the BT Speed test:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    3 days, 03:24:38
    Downstream:
    576 Kbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    8.2 dB / 18.0 dB
    Line attenuation (Down/Up):
    61.1 dB / 31.5 dB
    Output power (Down/Up):
    16.3 dBm / 12.2 dBm
    FEC Events (Down/Up):
    420072 / 382
    CRC Events (Down/Up):
    676 / 85
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    1566 / 45
    Error Seconds (Local/Remote):
    592 / 238
    Speed test results:
    Download Speed (Mbps): 0.50
    Upload Speed (Mbps): 0.32
    Ping Latency (ms): 52.75
    To reiterate - nothing in my setup has changed and I haven't done anything that could have caused the problems. The problems have been since the line fault (which I reported as a fault and have had closed out) was repaired.
    I will contact the mods for help and see if they can do anything.
    Solved!
    Go to Solution.

    Ok, couple of things,
    Roger, did the quiet line test - no problems.
    John,
    I went to check the wiring and found (as I suspected) that both the socket where I plug the router in and the phone extension are hard wired into the faceplate front of the socket that plugs into the test socket - if that makes sense. It assume it shouldn't make any difference though. All my problems have been since the line fault that BT traced and fixed, not problems with my internal wiring. As mentioned previously, my connection and speeds have been fine until the outside fault.
    So in checking this, I disconnected my router :-(
    It has reconnected and I will post the stats and test results below. What is going on? My connection rate has leapt up to 1.18Mbps but download rate is still poor.
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:01:17
    Downstream:
    1.156 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    7.7 dB / 19.0 dB
    Line attenuation (Down/Up):
    61.0 dB / 31.5 dB
    Output power (Down/Up):
    17.4 dBm / 12.2 dBm
    FEC Events (Down/Up):
    28 / 0
    CRC Events (Down/Up):
    0 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    600 / 239
    Speed tester results:
    Download speed achieved during the test was - 0.37
    Mbps
    For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
    Additional
    Information:
    Your DSL Connection Rate :1.18 Mbps(DOWN-STREAM),
    0.45 Mbps(UP-STREAM)
    IP Profile for your line is - 0.5 Mbps

  • Low broadband speed (narrowband)

    On the 14th of January I lost my telephone service and obviously my broadband.
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    An engineer was sent out on the 1st of February and he said that he would not leave until it was fixed.  He left saying that I would have up to 11 MB/s within 24 hours.
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    If the password on the card which was shipped with the homehub doesn't work or the password page doesn't let you in, try and reset your home hub (Stick a pen into the little red button and press it) and then try what John says
    Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

  • Low broadband speeds, connection keeps dropping

    Recently I have seen broadband speeds drop from about 11mb to about 2. this is coupled with the home hub 4 constantly dropping the connection and the orange power light flashing orange.
    Bt have been here but claim no problem on the line.
    I am starting to think this is related to the latest firmware upgrade. Is there anyway to roll back to test this theory. Or does anyone have any other suggestions.
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    James

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
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    Lines should look like this
    19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
    19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
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    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow Broadband after line fault

    Hi,
    I really hope i can some advice on here! I've been connected for over 18 months - never had a problem, brilliant BB speed (for my area) and was a happy customer. A fortnight ago my BB connection cut out suddenly but the phone was working ok. So I called 151 and did all the checks to make sure it wasn't my equipment and the line test eventually showed there was a line fault. I was told it would be fixed in due course which was fine.
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    I've done the noise test on 1707070 on a corded phone and there was a few crackles when i tried it the first time - second time seemed ok though.
    I've got a Home Hub 3.
    The first BT speed test I did came back saying they could not carry out my speed test as the line was slow and it diverted me to another website where I got these results:
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    Upload Speed (Mbps): 0.35
    Ping Latency(ms): 82.38 
    ADSL Line Status
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 01:21:52
    Downstream:
    8,128 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
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    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    12.9 dB / 25.0 dB
    Line attenuation (Down/Up):
    5.0 dB / 3.5 dB
    Output power (Down/Up):
    11.8 dBm / 12.0 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    0 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    0 / 0
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     Any information would be much appriciated (and sorry for the long post!)

    Results are:
    Download Speed (Mbps): 0.09
    Upload Speed (Mbps): 0.35
    Ping Latency (ms):  62.50
    Diagnostic test:
    1. Best Effort Test:  -provides background information.
    Download  Speed
    0.09 Mbps
    0 Mbps
    0.25 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 0.09 Mbps
     For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 0.14 Mbps

  • Very low broadband speed

    Hello
    I rejoined BT three weeks ago having spent two years with Zen. I was with BT prior to that and had moved to Infinity with sppeds of about 26Mbps - not great but adequate.
    Nothing changed when I moved to Zen. Obviously the cabling and exchange was the same and no upgrade or modernisation has been carried out. The speed therefore remained the same.
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    Quite what was wrong seemed to chamge on a daily basis from a "missing port" in the Excchange to "noise on the line" to a "problem with the cabling on the telegraph pole".
    The issue though now is the speed which has dropped to about 9Mbps. This seems bizarre if nothing has changed at the excahnge or with the cabling and is certainly nothiong ner the promised 30Mbps?
    Peter Atkinson

    I reported the faulot and they are noiw saying that it's the Router.
    Bizarrely though I came home at 2 today and the internet is back up and running.
    It has got even slower though. It's now just over 8Mbps which is nowehere near what Infinity should be.
    I've done the Wholsale Speed Test and it tells me: 
    Download speed achieved during the test was - 8.25 Mbps
     For your connection, the acceptable range of speeds is 6.81 Mbps-8.52 Mbps .
     Additional Information:
     IP Profile for your line is - 8.52 Mbps
    This cannot be right as it reached 27Mbps just over a month ago
    2. Upstream Test: -provides background information.
    Upload Speed
    2.02 Mbps
    0 Mbps
    20 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 2.02Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps

  • Low broadband speed starting from this morning

    Hi!
    I can normally get 7-7.5Mbps from my broadband connection. This morning, the speed dropped dramatically to 1.85 Mbps.
    Here is my HomeHub ADSL values:
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 2:30:38
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Fast
    Noise margin (Down/Up)
    11.9 dB / 23.0 dB
    Line attenuation (Down/Up)
    8.0 dB / 5.5 dB
    Output power (Down/Up)
    13.8 dBm / 12.2 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    0 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    0
    Also, here attached is a screenshot of the BT speed test I ran this morning. In my opinion, the values circled in red are not what they should be:
    Thank you for your attention and your help.
        ccristal

    check your profile again when you have 3+ days connection time and if still 2mb profile then contact the mods as it may possibly be stuck.
    contact mods
    can take up to 3 working days for mods to contact you
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Awful broadband speed, line noise + disconnecting ...

    We're experiencing very slow internet speed, as well as noise on our phone line, to the point where we can hear voices in addition to static etc. Our BB speed fluctuated from a decent IP Profile to a bad one (<500kb) and I can only assume that the noise on the line is the cause.
    We've gone over the tests and phoned support, who ran a test at their end and said there was nothing wrong with the line, but when they phoned back, noticed the noise.
    BT suggested an engineer call out, but we've put this off until next week ~ a friend of the family who's a qualified electrician is coming to have a look first.
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    From my troubleshooting and a rather helpful BT support member, we both came to the conclusion that the phone line is causing the problems. This would explain the noise, and the poor IP profile that fluctuates so much (from >2500kb to 135~500).
    If someone answers the phone, our broadband gets immediately cut off. Have tried different microfilters. What does this suggest?
    If our master socket is in the inaccessible part of our loft, what sort of costs can we expect to get a new master socket, if this is even possible?
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    when you find out, could you let me know as I have had this exact same problem for 5 months. BT cant fix it.

  • Stupidly low broadband speeds, please help.

    I originally called BT about slow speeds on the 22nd of June, I told them that my Home Hub had been reset multiple times that week (i know this is to be avoided, but i wasn't at home at the time to stop it happening!) and so I told them my IP profile was the problem, and that I needed it reset. I was told they would do it within 48 hours and they would "get back to me". Well, they didn't. What followed was a series of "We will call you back at x:xx on y" which never happened, none of them. I always had to stay on top of them and constantly call them. Broken promises from the very beggining.
    Now, I know fine well it doesn't take 7 DAYS to reset an ip profile but after constantly calling them back I've ran out of patience. Quite frankly all of this customer service has been terrible from the beggining when all that needed to be done was to reset my profile, something that should take several minutes, not days. I've now been told on 3 different occasions that my profile has been reset and I'd notice a difference within 4 hours. None of this has been true.
    I'd appreciate if one of the mods could help me out here, as I'm at the end of my tether for speaking to CS India about this, they simply refuse to stick to their word.
    BT Speedtester Image - http://i.imgur.com/f16Xs.png
    Router stats are at the end of the post.
    I read somewhere that the profile resets automatically after 5 days, but i called 6 days ago, so that doesn't seem to have fixed it either...
    Thanks.
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    6.5 dB / 26.0 dB
    Line attenuation (Down/Up):
    7.6 dB / 3.0 dB
    Output power (Down/Up):
    14.0 dBm / 12.0 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    9 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    2 / 0
    Error Seconds (Local/Remote):
    9 / 0

    So I am not the only sufferer of the slow broadband from BT.  It appears that there are hundreds of us suffering with a poor connection and getting little or no resolution from BT. 
    Personally I wish I had never bothered taking the new homehub3 and vision box.  I should have cancelled my contract with BT and told them to put their routers and poor customer service where the sun doesn't shine, they might have got that right!!
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    To say I am cheesed off would be an understatement.  To write this post I have had to reconnect to the router 10 times!!!!!  What is the point of wireless when it doesn't work. 
    Customer Service have left me a voicemessage saying they will be contacting me in regards to my complaint letter and demand for compensation but have I heard anything, NO!!!
    BT need to get their act together before they lose all of their customers, and be assured I am making a lot of noise about their lack of performance on every forum I am on. 
    BT you are going DOWN!!!!!!    Hopefully you'll find my wireless connection when you get there!

  • Frustratingly Low Broadband Speed

    Hi 
    I had been with Demon ISP for 9 years and decided i'd had enough of their monthly capping. Furthermore, I could never seem to get any decent throughput download speeds despite having good sync speed from the modem to the exchange.
    I elected to go with BT as I naively believed that if I had a problem with my phone line that was affecting the BB connection, it would be easier to solve as they would be a "one stop shop".
    Well, after around 4 weeks with BT I'm no better off for speed.
    I have a Home Hub 3 and despite letting the system settle-in for 10 days the sync speed is showing circa 8Mb/s however I'm clocking no more that 1.7Mb/s no matter what I try.
    From the outset I've had the router plugged direct into the master test socket with no more than one telephone connected (and disconnected that phone on tests too) - and have used both fresh microfilters supplied by BT too.
    I have opened three fault cases with BT's help line and despite the operative agreeing there is something not right, the fault gets logged, and then a few days later gets closed.
    The BT help also carried out a phone line test and they said there was something amiss - again the fault went on my log and now it's gone entirely.
    I have a feeling (due to something an engineer once said to me when we had a total phone line outage a few years ago) that some of the copper lines from the exchange aren't great but I can't be sure.
    Here's the modem stats and yes I have just reset it within the last hour..........
    I would be very grateful for some insight please.
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:30:37
    Downstream:
    7.938 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    13.1 dB / 26.0 dB
    Line attenuation (Down/Up):
    19.7 dB / 10.5 dB
    Output power (Down/Up):
    20.0 dBm / 12.3 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    1 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    1 / 0
    Solved!
    Go to Solution.

    Morning
    Have given the BTHH3 plenty of time to "settle down" and for my IP profile to improve.
    As suspected has made zip-all difference.....
    Connection Information
    Line state:
    Connectedppp0_0
    Connection time:
    4 days, 07:14:58
    Downstream:
    7.938 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    12.6 dB / 26.0 dB
    Line attenuation (Down/Up):
    19.7 dB / 10.5 dB
    Output power (Down/Up):
    19.9 dBm / 12.4 dBm
    FEC Events (Down/Up):
    2107 / 0
    CRC Events (Down/Up):
    2 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    1 / 0
    Error Seconds (Local/Remote):
    2 / 0
    I have carried out a BTw speed test and get the following results;-
    1. Best Effort Test: 
    Download Speed : 1.68Mbps
    Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
    Which is around the same speed as i've been getting all along.
    Oh and i've tried three different PCs running different OS, and some with fresh Java installs, and this makes negligible difference, and in all cases the error (as described above) is always reported - My IP profile never displays.

  • Low broadband speed

    My internet speed is around 100kbps these are my speed test results and hub stats could somebody please advise on what it could be.
    ADSL Line Status
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 00:45:18
    Downstream:
    7,104 Kbps
    Upstream:
    1,128 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    3.4 dB / 5.8 dB
    Line attenuation (Down/Up):
    40.0 dB / 21.2 dB
    Output power (Down/Up):
    0.0 dBm / 12.7 dBm
    FEC Events (Down/Up):
    9663835 / 125
    CRC Events (Down/Up):
    127426 / 49
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    277348 / 87
    Error Seconds (Local/Remote):
    0 / 19

    FAQ
    1. Best Effort Test:  -provides background information.
    Download  Speed
    0 Kbps
    0 Kbps
    7.15 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 0 Kbps
     For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
     IP Profile for your line is - 6.14 Mbps
    2. Upstream Test:  -provides background information.
    Upload Speed
    1.2 Mbps
    0 Kbps
    832 Kbps
    Max Achievable Speed
    Upload speed achieved during the test was - 1.2Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 832 Kbps

  • Another very low broadband speed connection

    Hello all.
    Got the BT Home Hub3 installed last November and was pleased with 4.5-5Mb speed but since around Christmas the speed seemed to continually halve until right now it is consistently around 0.4Mb.
    There has been no other installations relating to the phone line either.
    I have tried disconnecting other devices using the phone plus reconnecting the router to the other phone socket but no difference and gone through the simple troubleshooting advice.
    Here are Hub settings-
    ADSL settings
    VPI/VCI:
     0/38
    Type:
     PPPoA
    Modulation:
     G.992.1 Annex A
     Latency type:
    Interleaved
     Noise margin (Down/Up):
    16.7 dB / 24.0 dB
    Line attenuation (Down/Up):
    23.0 dB / 16.0 dB
    Output power (Down/Up):
    19.8 dBm / 11.9 dBm
    FEC Events (Down/Up):
    1964 / 21
    CRC Events (Down/Up):
    37 / 13
    Loss of Framing (Local/Remote):
     0 / 0
    Loss of Signal (Local/Remote):
     0 / 0
    Loss of Power (Local/Remote):
     0 / 0
    Loss of Link (Remote):
     0
    HEC Errors (Down/Up):
    268 / 11
    Error Seconds (Local/Remote):
     0 / 0
    What do you think then?

    I am not sure about socket. I can see phone cable outside from computer and it goes around the house presumably to the main telephone we use downstairs.
    Download speedachieved during the test was - 410 Kbps
     For your connection, the acceptable range of speeds is 50-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 500 Kbps
    Connection information
    Line state:
     Connected
    Connection time:
     0 day, 01:43:27
    Downstream:
     3,776 Kbps
    Upstream:
     448 Kbps
    ADSL settings
    VPI/VCI:
     0/38
    Type:
     PPPoA
    Modulation:
     G.992.1 Annex A
    Latency type:
     Interleaved
    Noise margin (Down/Up):
     1.0 dB / 0.0 dB
    Line attenuation (Down/Up):
     15.4 dB / 24.0 dB
    Output power (Down/Up):
     23.0 dBm / 16.0 dBm
    FEC Events (Down/Up):
    187 / 284
    CRC Events (Down/Up):
     388 / 311
    Loss of Framing (Local/Remote):
     7 / 0
    Loss of Signal (Local/Remote):
     0 / 0
    Loss of Power (Local/Remote):
     0 / 0
    Loss of Link (Remote):
     0
    HEC Errors (Down/Up):
     335 / 267
    Error Seconds (Local/Remote):
     0 / 0

  • Mi broadband speeds dropped significantly

    having very low broadband speed frm last nite ....initialy i thought mayb its peak time thats why(it never happened 2 me dou b4)....bt the neva speed improved i used to get 15-16mbps ...nw i hardly gettin 2-3mbps....i tried restartin my hub bt wid no luck i checkd wid iphone n netbook bt the speedtest shows the same... is bt is having prob dis its server or its just me...can ny1 help

    ine state
    Connected
    Connection time
    0 days, 02:59:18
    Downstream
    17,873 Kbps
    Upstream
    1,163 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.2 dB / 6.0 dB
    Line attenuation (Down/Up)
    22.9 dB / 8.6 dB
    Output power (Down/Up)
    27.5 dBm / 1.7 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    599 / 0
    CRC Errors (Down/Up)
    91 / 0
    HEC Errors (Down/Up)
    2648 / 0
    Error Seconds (Local/Remote)
    69 / 0

  • Broadband speed drop since line fault repair

    We have recently had a phone line fault fixed but after more than 3 days  the broadband speed has been lower than it was during the fault and less than half its original speed.
    Pre-line issue downstream was around the 16,500kbps with some drops down to 13,000kbps. The line developed a fault which started causing dc's and the phone line became noise with constant cracking and rustling sounds which turned out to be a damage connector causing water to corrode the cables, during that time when active broadband speeds dropped but while connected gave 9726kbps download and 888kbps upload, the phone line was fixed on friday the 15th of January and the phone line itself is very quiet, better than its been in maybe years, no noise that i can hear at all. However the connection dropped out during the night after the line was fixed and came back at 6652kbps down and 440kbps up, it remained at this speed for atleast 3 days then the router reconnected at 6652kbps down with 888kbps up were it remained until this morning, the router reconnected again at exactly the same speed.
    I can understand it dropping originally due to the fault but has had over 72hrs connected but the speed has not increased, infact the speed is slower than with the fault which makes very little sense but i suspect is something to do with the noise margin, I include router and btw reports. Hopefully I can get some help with this.
    Thanks
    Jon
    HomeHub2 Connection info
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 2:59:42
    Downstream
    6,652 Kbps
    Upstream
    888 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    11.8 dB / 12.8 dB
    Line attenuation (Down/Up)
    27.0 dB / 13.6 dB
    Output power (Down/Up)
    0.0 dBm / 12.8 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    1678 / 4294967264
    CRC Errors (Down/Up)
    0 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    0
    Results from btw preformance test
     Download speedachieved during the test was - 5.85 Mbps
     For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
     IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    Solved!
    Go to Solution.

    Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 3:50:34
    Downstream
    6,652 Kbps
    Upstream
    1,132 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    11.9 dB / 5.8 dB
    Line attenuation (Down/Up)
    27.0 dB / 13.6 dB
    Output power (Down/Up)
    0.0 dBm / 12.5 dBm

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