Loyalty plan costing over $200 a month... ridiculous !

Hello,
I have been a loyal customer of Verizon Wireless for YEARS.
With that said, I purchased a smartphone in December of 2009 and have had it since.
Earlier this year, my bill was starting to be over $200 and I called Verizon asking why it costed so much.
They told me they could help out by putting me on a customer loyalty plan which they told me would substantially decrease the ammount I am paying.
Since the switch to the so-called "customer loyalty plan", I have constantly gone over my minutes and texts and my bill this month is $280. I cannot afford to be paying hundreds of dollars for a phone when I could easily goto another provider and pay less than $100 for all of the same features.
Furthermore, I noticed new charges and a letter detailing these new charges.
In the customer service agreement and contract, it specifically states that if you have a new charge that is brought up that you did not authorize and you do not agree with (no matter the monetary amount) you can end your contract without paying the early termination fee.
I called customer service and requested to cancel my contract due to this clause in the agreement, but noone at Verizon on the customer service line, including at least 3-4 reps and 2 supervisors all have refused to acknowledge or accept this clause in the service agreement.
Refusing to accept a clause that YOU wrote in YOUR contract that I myself signed is not only flatout wrong and fraudulent, it is illegal. I will be contacting my lawyers in the near future to resolve this in small claims court.
Verizon is a scam, a fraud, and a rip-off. I will tell everyone I know for the rest of my entire life to never shop or do business with Verizon. You should all be ashamed of yourselves.

What charge are you claiming was placed on your bill without your authorization? You just said that you authorized the change to the loyalty plan during your call...
How many minutes, texts and MBs of data do you use each month? It sounds like you need to be on a plan with a higher allowance, but maybe you don't need to go all the way up to unlimited (which is probably where you were before, at over $200/month).
Do you have other features on the account you could remove? Like a subscription to VZ Navigator or another app, ringtone/media purchases, insurance/extended warranty coverage for your phone? Those small add-ins can add up to a big difference in your bill.

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How to get the "loyalty plan", which is 60 a month with unlimited talk and text. Not able to get to a store, want to do this change online

How can I switch to this loyalty plan that is 60 a month. Future son in law got it last month by going to a store and complaining. I want to do this online, nothing on Verizon site that discusses this.

Ok, I've been a customer for very many years, I'm on a fixed retirement
income. I need to reduce my bills, my contract ends in Dec. I will be
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reasonable request. My phone number is (removed) acct number
(removed)
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Does anybody know how to get a valid email address for Apple service? I am unable to call them during business hours and paid them over $200 a month ago to have a repair done ot my iPhone. I have heard nothing. They are usually good, but this time....

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Why are we paying over $300 a month for a family plan that doesn't include call blocking or decent voicemail services?

I am a member of a shared family plan which as I see it posted our bill is over $300 a month, which does not include unlimited data, family protection (which allows you to permanently block numbers vs there 30 or 90 day limit if you are not covered) <---- this requires you to constantly be on alert of something so ridiculous that it shouldn't be concerned with, and finally they do not offer an upgraded voicemail service. So my voicemail asks me to enter pin than right to messages. It does not tell me the following: The date the call was made, the time the call was made, nor any other pertinent information regarding the call aside from the number and than the message. It's frustrating because I miss a lot of calls these days due to volume controls and silent modes and ring tones that aren't loud enough that I need to know when calls are received. I don't ever remember having to pay for an upgraded voicemail service, that's like hiring a firm to handle all my incoming calls. I want my answering machine back. I have many other issues to include Verizon's online chat service which has at least one major issue. I won't bring that up here. The question is how much more money can they get for a simple cell phone plan? For christ's sake.
Message was edited by: NoMoreOriginalNames Grammar corrections

The free voicemail is basic which gives you the date and time of the message. If you want more you should pay for more. Also, some Android phones with KitKat have free Visual Voicemail.
Thank you for your feedback, but my phone gives me no choice and it most certainly does not state the date and time that the message was received. The only way for me to know that is if I happen to check exactly the phone log around the same time that the message was left, else it is buried underneath other more recent and answered calls. And seriously man, the whole pay more idea is getting a bit far-fetched. There is no reason why I should be able to buy a portable mini answering machine for a one time payment of $14.99 with a reusable blank tape, they don't have these and we'd look ridiculous carrying them around with everything else, but the point is we are giving permission to charge for some ridiculous things that should not be paid more for. My old answering machine worked just fine, and more importantly I have never paid for an "upgraded" voicemail service. As I mentioned if I want that I can hire a service to do that, but I don't need that. I hope you can understand my growing concerns. We pay for every little in-app purchase, we are being programmed to pay for everything that should already be includedfdasf in an initial price, brought home and enjoyed for its duration. Instead wesdfsdf are paying monthly fees and dues on objects that aren't covered by warranties or insurances which eventually break and leave people struggling to pick up the pieces. These are serious issues because people now rely so much on their phones (of course this is all my opinion) that we've become depandent on them. Anyway, thanks, appreciate all the feedback.
As for blocking this is what it states on my plan under the blocking feature tab:
You can block calls and message from up to 5 phone numbers at no charge.
Expiration. Blocks expire after 90 days. Be sure to reapply the block if you wish to continue the service restriction. To permanently block numbers, subscribe to FamilyBase*.
Limitations.
You cannot block numbers within your account or non-10 digit numbers such as 911,411 or #MIN (checks minutes used).
Apple® iMessage® won't be blocked. Messages from this service can be blocked by disabling the iMessage feature from within the Settings>Messages menu of your Apple device.
Unblocking. To unblock a number, highlight and delete the number, then click "Submit".
So there's the limits, but even worst is they don't include a simple field where I can put the name of the individual I am blocking. So when it comes time to maybe rotate one out (this should be an unlimited number), one of the many 5 I can choose to block, I might not remember who is who or what is what. I have a lot of responsibilities in my life, this is not one that should be pushed on the consumer. It's ridiculous.

We have basic phone with Prepaid Core and over $200 balance. If we upgrade to a smartphone with monthly bill, will the balance be transferred and applied?

We have a basic Verizon cell phone with a Prepaid Core Plan which has over $200 balance in account. We usually purchase $100 for minutes once a year for our phone (on limited income). If we upgrade to a Smart Phone, it looks like we will have to pay $45 a month. Will the balance in our prepaid account be applied to the new Smart Phone and pay the monthly charge for as long as there is a balance in the account? Thanks.

Paul_Diane,
We're excitd that you're considering a post paid account. I'll be happy to provide more information about the credit balance that you have. Once you move the account from prepaid to post paid the balance can't be moved to the post paid account. It will be refunded back to you.
VanetrisC_VZW
Follow us on Twitter @VZWSupport

My screen broke and i can no longer see whats happening ive had my phone for 4 months and im under 1 year warranty im sure. they said it would cost me 200$ to replace the phone at the apple store

my screen broke and i can no longer see whats happening ive had my phone for 4 months and im under 1 year warranty im sure. they said it would cost me 200$ to replace the phone at the apple store

Apple's one year limited warranty covers hardware... not physical damage!

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We are using ECC6
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Hi,
You can distribute your planned costs at activity level based on the distributionkey you specified. The distribution is done for the entire duration of activity depending on the Dist key you select. If you do not put any Dist key, then the costs would be distributed equally across the entire duration of activity. If you want to have equal distribution of costs, you can use DK- SAP020 which distributes on earliest dates of activity using Factory calender. If you want you can also define your own DK in SPRO under: Production->capacity requirements planning->operations->capacity requirements->distribution.
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Best regards..

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Hi all,
on Oracle 11g Database I have the following tables containing:
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MONTH: monthly competence of the cost
AMOUNT: amount of costs related to this month
2) The monthly invoices amount received by collaborators.
MONTH: monthly competence of the invoice
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Hi,
user10374756 wrote:
Hi all,
on Oracle 11g Database I have the following tables containing:
1) The planned monthly costs that will be invoiced by collaborators.
MONTH: monthly competence of the cost
AMOUNT: amount of costs related to this monthWhenever you have a question, please post CREATE TABLE and INSERT statements for your sample data.
As mentioned above, see the forum FAQ {message:id=9360002}
2) The monthly invoices amount received by collaborators.
MONTH: monthly competence of the invoice
AMOUNT: amount of the invoices related to this monthDo you have multiple customers, or accounts, or anything like that in the tables, such that each customer is a world unto itself? If so, you might want to include an example with a couple of different customers when you post the sample data.
Considering this example:
Table 1 (planned costs):
JAN-2013 10,000
FEB-2013 10,000
MAR-2013 10,000
APR-2013 10,000
MAY-2013 10,000
JUN-2013 10,000
Table 2 (actual invoices):
MAR-2013 35,000
Query result should be:
APR-2013 5,000
MAY-2013 10,000
JUN-2013 10,000Does the date in table_2 play any role in this problem? What results would you expect if the date in table_2 was January 2013 (and the data in table_1 is unchanged)? How about July 2013?
>
Any hints?This sounds like a job for the analytic SUM function.

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What happened to the loyalty plan I was originally offered?

In December, I added a line to my account. I was offered a loyalty plan, which would have been about $10 more than my current plan. I accepted it. When I went to activate the new phone, there was nothing but problems. After 2.5 hours on the phone, it was determined that the number I was assigned was no good. I was assigned a new number. I was also told it would be wise to bump up to the next tier loyalty plan of 6gb. I did. But after being on that plan, I realize it is more than we need and didn't fit in our budget. When I called to downgrade to the previous plan, I was told the prices had gone up on all loyalty plans and it was now approximately $20 more than previously quoted in December.
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I have to say it.....WOW.
for years it was always, "Verizon is the best coverage, but you pay a lot more"
Now, not only is Verizon not the most expensive, but they keep trying to sweeten the offer more.
Could it be they are actually running scared? I know a lot of customers bailed in the past year.
Let the cell wars continue! Other countries have much lower cell costs and data is considered a public utility and free all over. Only the in the US did cell companies realize we would pay through the nose for it. And they were correct.
the next time I need a phone, it will be an unlocked Nexus 6 or iPhone 6. The ability to switch service with a months notice is key to driving rates even lower.

When I upgrade my phone - will my exiting loyalty 20% carry over to my new phone

Hi I currently have a 20% loyalty discount added to my pay monthly contract. I can upgrade from today and was wondering if anyone would know if my loyalty discount is automatically carried over onto my new plan? Thanks Ciara

HiPhoned this morning and my 20% discount is carried over.However I would recommend anyone in a similar situation to phone EE/Orange and not just presume this is going to happen.Got a pretty good deal on my upgrade:iphone 6 in gold 16 gb, with unlimited calls and texts, 4gb of data and 4Gee for no upfront cost and 31.99 per monthCiara

Employee Discount and Loyalty Plan

Back in June of this year I contacted customer service to change my plan. I was told about the new Loyalty Plan. My concern was whether or not my employee discount would still apply. The customer service rep checked into it and told me yes. So I made my decision to take the new plan, and commit to a new contract, based on the idea that the plan would be $60 per phone minus the discount which would make each phone $48. This has been the case for months. Even last month, November, Verizon sent me a document to verify I was still eligible for the employee discount. I filled it out and sent it in and got confirmation that I was still qualified. Then the December bill came in and it was $25 higher. When I checked into it I was told that the customer service rep made a mistake and I should have never got the discount. When I checked this forum I found out that a lot of people were told the same thing and made their decision based on still getting their employee discount. This seems like to me that Verizon changed their mind after starting the program and now the consumers are getting a bad deal. This is a breach of contract since I took on the new commitment based on the employee discount still being in effect. My wife and I have been with Verizon for over 13 years. I feel that we have been lied to and that Verizon is refusing to honor their contract with us. They are going to lose our business and we will move our money somewhere else if they don't fix this. They should at least honor what we agreed to until the end of our two year contract. Then they can change the amount legally. This also means that having a contract with Verizon means nothing to them and they have no honor or integrity. So starting today I will start looking for a new carrier because as far as I am concerned my contract with them is null and void the minute they raised my bill and eliminated my employee discount. If they agree to fix the problem, then I will keep their service.

DaleGolds,
We appreciate your loyalty and I’m glad we were able to locate a plan which will help you save. I regret to learn you’ve had this type of experience with a Loyalty plan. We definitely don’t want that to be the case, as these are special plans, especially designed to help our long-time customers. I certainly want to address all your concerns and apologize for the misinformation that may have been provided.
Our goal is to ensure you are billed correctly, and if the plan mentioned is not the best fit for your needs, we are happy to bring you back to the old one. The Loyalty plan you mentioned is designed for single-line users and it is correct the employee discount offered by your company does not apply. It’s always our intention to be honest with you and though this change (discount not applying) is not a breach in contract, it is stated in the agreement the change of eligibility can chance at anytime. This is the case of why the discount would not apply.
AdaS_VZW
Follow us on Twitter at @VZWSupport
I definitely don’t want to lose you as a customer and I’m prepared to do everything I can to help. Please let us know if you would like to change back to your old plan, so we can confirm it is eligible to receive your discount.

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For Eg My activity A has planned cost 1,20,000 /- which is going to complete in 6 Months .Hence my planned cost should be distributed 20,000 / month and that should be reflects in cash flow.
Regards
Project Team 1

Hi,
You can distribute your planned costs at activity level based on the distributionkey you specified. The distribution is done for the entire duration of activity depending on the Dist key you select. If you do not put any Dist key, then the costs would be distributed equally across the entire duration of activity. If you want to have equal distribution of costs, you can use DK- SAP020 which distributes on earliest dates of activity using Factory calender. If you want you can also define your own DK in SPRO under: Production->capacity requirements planning->operations->capacity requirements->distribution.
Hope this clarifies..
Best regards..

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Hai Shrikrishna
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Loyalty plan costing over $200 a month... ridiculous !

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