LR5 version 5.3 abends when selecting media type in the print module; on Mac OSX 10.9.1. Why?
LR5 version 5.3 abends when selecting media type in the print module; on Mac OSX 10.9.1. Why? The printer is an Epson 4900.
I contacted Epson and the following steps resolved the problem.
Please close all of your programs to Repair Permissions:
1. Go to your Mac Hard Drive > Applications > Utilities and open the Disk Utility.
2. Click on and highlight your main Mac Hard Drive in the list on the left.
3. Select Repair Disk Permissions and once this is finished, restart your computer.
Once restarted, please do the following:
1. Open your System Preferences
2. Open Print & Fax (10.7/10.8/10.9 is Print & Scan)
3. Highlight your Epson printer in the Printer List on the left hand side of the window if it is showing in the list. If it is not showing up, continue to step 5
4. Click on the MINUS sign below the Printer List and confirm deletion of the printer
5. Click on the PLUS below the Printer List to re-add the printer
6. Click on and Highlight the Epson Printer in the window and confirm that in the USE field it reads for "EPSON XXXXXX"
7. If it does, click ADD and the printer should show up again in the Printer List and you can try to print again
If you are still having issue, try printing from Apples Preview and see if it print fine. If so, the issue would be PS and/or LR and you would need to troubleshoot the program installation.
We take your satisfaction seriously and hope that we have helped resolve your issue. If you receive a survey from us, we would greatly appreciate if you could take a few minutes to provide us with feedback about your support experience. Your ratings and comments are extremely important to us.
If this did not resolve your issue, please reply to this email for further assistance. If you have a different support issue, submit a request via our U.S. or Canada Support Site and we will respond in a timely manner.
Thank you again for contacting Epson.
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