Lumia 1520: iritating button behavior

I was sent here as a response to my facebook message.
I was a bit upset that I was turning the sound off when I put my samsung to sleep because of their stupid button layout.
Now I notice that I'm changing the volume on my lumia when ever I touch
the power button and one of the volume buttons in my pocket without
logging in to the phone too.
Have I just stumbled upon a conspiracy between mobile companies to make me miss calls?!
I included a video to demonstrate the behavior, (sorry for the potato quality, and I can't upload video for some reason so I included a youtube link)
http://www.youtube.com/watch?v=OtQvw1ZOVtY
As in the title it is a Lumia 1520, running Lumia Black

Thank you.
I can understand how a suport team isn't able to fix this, the software team should be able to fix it though.
I can't think of a single senario where this behavior can be seen as usefull and find it hard to believe an issue like this could have been overlooked during testing.
I still think it is an awesome phone, the best hardware I have ever owned and handled but the software, at times it makes me mis testing early android nightlies

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Buttons not working Lumia 1520

After being on the wireless charger all night my phone had frozen early morning. I did a reset using the on/off and volume buttons. This worked. Then I noticed that all the buttons were unresponsive. Also the wireless charging was not working. I can charge via a USB though. Also the glance screen still works so i can at least use the phone.
Can anyone help?

Hi Mawson,
Welcome to the forum! :cathappy:
Are you referring to the hard buttons on the right side of the phone, or to the soft keys (back, start, search) below its screen? Aside from charging the phone wirelessly overnight, did something happen to your Lumia 1520 prior to this issue? Make sure that the phone's software is updated. Check it by going to Settings > Phone update. Try also to check if all running background apps are closed to prevent frequent freezing.
BTW, do you have a wireless charging shell for the phone? The Lumia 1520 needs this shell to enable wireless charging. Lumia 1520s bought in the USA use PMA wireless charging shells, while phones made for other regions use Qi enabled shells. Also, charging the phone until it's full is recommended instead of doing it overnight.
We'll wait for your feedback. :catvery-happy:

Lumia 1520 back light soft touch buttons always on after denim update

Hello i have installed dev prew in my lumia 1520 but no demin update was found, so i unistalled it then the update appeared. But now after the update my light sensor Works differently is less reactive and the back light of soft touch buttons is always
in also during battery save mode. Can you help me? Thanks

Hi, Damodred. For the best experience with the Lumia 1520 touch screen, we encourage you to set the touch sensitivity to normal. This can be done in the touch section of the phone's settings. To do this, go to Settings > Touch > Touch sensitivity > Normal. About the second concern, are you using the headphone that came with it? Does it happen regardless of the headphone that you are using?
We'll wait for you reply.

Lumia 1520 - back arrow button and Windows button ...

Hi,
Can someone please tell me why the back button and the windows button have stopped working (2 of the three buttons at the bottom of the Lumia 1520)? The search function works fine by the way. It is also causing the 'Listening' function to turn itself on all the time, which I assume is to do with the functionality of the Windows button in the middle of the three. I'm going to throw it out the window soon...Any help except turn off and on again, change sensitivity (tried these) would be greatly appreciated

You can try a soft reset by holding both the Power and Volume Down buttons pressed until the phone vibrates and restarts. If that doesn't help, try a full reset from settings > about > reset your phone. Make sure you back up all you can before doing that. The last DIY resort is a complete clean firmware reinstall using the Nokia Software Recovery Tool
If the buttons still don't work properly after all that, it'll have to be a visit to Nokia Care to have the phone checked for a hardware fault.

My Nokia Lumia 1520 has a plethora of issues

This is mainly about my Nokia Lumia 1520, but also some other Nokia Lumia phones.
After I inherited my Nokia Lumia 1520 I had to wait a few weeks before I could install Windows Phone 8.1 (Blue) + Nokia Lumia Cyan on it, after doing so I signed in with my Microsoft-account (as it was of a deceased family member before, and I was using his Microsoft-account, so I had to factory reset it), after resetting it I noticed a plethora of issues that weren't present in Windows Phone 8, no offence to anyone at Microsoft, but Windows Phone 8 had absolutely 0 bugs I ever experienced, no crashes, no oddities, ever since the new operating system was released all my phones as well as my ex-girlfriend's and my girlfriend's phones have been experiencing issues, but none more than my Nokia Lumia 1520, here is a summation of each phone. Note that I am a huge Windows Phone fanboy, so I have purchased several devices for multiple people, and I'll write what they've told me down here too. Note that most are either Nokia Lumia or Microsoft Lumia, but one is by the Cantonese manufacturer, Huawei so I don't know if that will be considered (ir)relevant by the moderators.
Nokia Lumia 1520:
* Sometimes the touch-screen randomly doesn't respond (which is really annoying while playing Age of Empires: Castle Siege where I lost the chance to get several British banners due to this error), this recovers sometimes by going stand-by, but this alternates and seems completely random when the screen gets responsive again, and when not.
* It randomly starts pressing physical buttons, and when I try to press them it's not recognized by the phone, and there is no way to turn my phone off or even put it in stand-by while it's doing this.
* There is no back-up for settings and app data, it did this before but for some reason it does notify me that I haven't backed up in a while and any attempt to back it up is met with countless of errors, before my phone backs up my data again I don't want to factory reset it because I don't want important data to get lost, so please help me fix this.
* It sometimes starts crashing random applications with provocation.
* Sometimes it won't charge.
* It crashes randomly while playing videos on Google YouTube and other websites.
* It can't download Lumia Help + Tips.
* Sometimes the screen goes all black, and the camera stops to work, but here is the odd part, whenever I click on the back-button and hold it it shows me the ''open'' applications, but they all remain black.
* Half of the time when I take pictures with it there is a 3 second delay, and most of the time those pictures aren't saved, so I only use it to take screenshots, and maybe 1 in every 10 screenshot is actually saved.
* It won't show the profile pictures of my Microsoft Skype-contacts.
* The calendar doesn't work on the lock-screen, and shows me the wrong information all the time.'
* Cortana randomly starts in the middle of other things.
* Internet Explorer Mobile randomly crashes and closes the tab I'm on at that moment.
* Internet Explorer Mobile randomly opens tabs I didn't ask for.
Nokia Lumia 920:
* The phone sometimes won't restart after going completely off unless one would hard reset it.
* There is no back-up for settings and app data, it did this before but for some reason it does notify me that I haven't backed up in a while and any attempt to back it up is met with countless of errors, before my phone backs up my data again I don't want to factory reset it because I don't want important data to get lost, so please help me fix this. (note for my Nokia Lumia 920 this happened after I returned from Hanoi, the issue has been constant on my Nokia Lumia 1520 even while it was in Europe)
* Microsoft Skype crashes when I want to upload a picture or drawing (unique to this specific phone, it works seamless on all the other devices).
* Microsoft Cortana often notifies me about news, but can't fetch anything when I click on the message in the Action Centre.
* It can't download Lumia Help + Tips.
* On some (Vietnamese) Wi-Fi connections it can't update nor download several applications regardless of size (for example an Angry Birds game called Angry Birds Go! that is nearly 1 G.B. nor an 8 M.B. N.O.R.A.D. Santa Tracker).
* When there is a flippable protective case around it the cellular network will crash, and can only be restored after rebooting it, before I got S.I.M. errors on it nearly 5 times a day, each time it required me to restart my phone.
* It permanently shows 2 unread mails in Microsoft Outlook and 8 in Google Mail for no reason, I have 0 mails in Yahoo! Mail but it does tell me that I have ''unread'' ones in several (NON-EXISTING) folders.
* The Calendar doesn't appear on the lock-screen, and if it does it's either several weeks too late, or shows me messages for months about things that happened last year.
* Sometimes one ear-plug goes without sound, rather than being a hardware problem it gets fixed by rebooting the phone.
* Sometimes I can't copy or paste anything.
* Internet Explorer Mobile often doesn't recognize images I want to save, while somehow it does recognize those same images either the day before and/or the next time.
Nokia Lumia 520:
* The phone sometimes won't restart after going completely off unless one would hard reset it.
* It doesn't recognize the Micro-S.D. card it did before (it worked while on Lumia Cyan).
* It can't download Lumia Help + Tips.
* It sometimes won't charge.
Nokia Lumia 530 Dual S.I.M.:
* After inserting a Micro-S.D. card it can't download in-app videos (Microsoft Skype) or voice messages (WhatsApp-Messenger) or even links (Facebook Messenger).
* It can't download Lumia Help + Tips.
* Sometimes it doesn't recognize the 2nd S.I.M. Card.
* Like before, the Calendar doesn't function on the lock-screen.
Microsoft Lumia 353:
* Touch related issues similar to the Nokia Lumia 1520 as expressed above.
Huawei Ascend W1:
* The phone will detect low storage even when there is lots of free space.
Unrelated to these phones, but still ''Nokia'' hardware is the Nokia charger that comes with Nokia Lumia phones for some reason doesn't work, I mean like ever, and Microsoft forces me to buy new chargers, plus I still use the charger I had on my old H.T.C. Windows Phone for my Nokia Lumia 920. All the above phones have many more issues, but I just simply can't remember them right now.

Confirm that Date / Time settings are correct.

Nokia Lumia 1520 ,experience full of dissapointmen...

First of all, I was very eager to switch to Windows Phone and I am not a hater. It is a gem in a lump of coal.
Buying a phone is not that easy for me from financial reasons. Since Lumias are hard to get to in my country I got my hands on an unbranded unpacked Lumia 1520. A friend of my bought it from another country for me. I was very hyped about it and even throught out the issues I've faced i still am.
I never dropped my phone and I always kept it safe and secure. There is not a dent on it.
After a few weeks the side buttons of the phone started to lose their hardness and begin to flunk in the body.
I managed to ignore it since they all were working.
The earpiece speaker is an utter disaster. When set 5/10 the speaker is cracking.
And than came the screen. While in the task manager / switch apps window i noticed that the black rectangular windows leave a trace, something like contrast issues. That started to bug me. It was a new phone and the screen already failed me.
After that i noticed that on a white background i can see several brighter spots on the screen. Something like small screenburns. My love for Windows Phone kept me going even with those issues.
Than came Lumia Denim....
Not to keep the text longer, my headphones started not to work properly since the update. The phone started to make *clicking* sound through the speaker.
The Wifi lost almost all funcionality. Speed was ridicously slow and losing connection all the time. In the Cyan version the Wifi worked great. It was so weak that I couldn't activate and restore my phone after factory reseting.
That was it for me.
Since I live in a third world country and Microsoft's support is almost non-existant and the services too I nearly couldn't setup a payment method to purchase apps. And the official nokia service center does not accept the warranty on the phone since it is bought from another country i cannot return it.
I really really tried to love windows phone and the lumia product line. I don't feel angry at this point. I feel utterly dissapointed. I feel betrayed. I migrated every single service i use in my private and work life to Microsoft services.
PS: Please let there be a DWG viewer for Windows Phone. For God's sake symbian had a dwg viewer.
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Sounds to me like the charger you are using is not powerful enough. Are you using the charger that came with the phone? You mentioned adaptors etc so thought you may be charging with another charger. You could also try charging with high output usb chargers, typically ones for tablets.

Nokia Lumia 1520 progressively worse

After receiving Lumia Denim on my Nokia Lumia 1520 the irritating issues I received on my Nokia Lumia 1520 during Lumia Cyan became worse, and I can't factory reset it as the back up function doesn't work and I don't want to lose my valuable data. The most common issues is that the screen starts randomly ''pressing'' on a non-existing button on the lower left corner of the screen, and it would randomly ''press'' the back and/or search button.
On my Nokia Lumia 920 I also had back up problems, but they were fixed with Lumia Denim, despite the ''back-up'er'' telling me that every attempt at a back up failed, so when I recently bought a new Nokia Lumia 930 it was a pleasant surprise that ALL my data (except for alarms, and Cortana reminders) was synchronised, but now my Nokia Lumia 930 has THE SAME back up problems as my Nokia Lumia 1520 and my Nokia Lumia 920... the odd part is that my American cousin who has a Microsoft Lumia 535 has the same problems, as does my Chinese girlfriend who has a Samsung ATIV SE, this seems to be a recurring problem in Windows Phone...

Hi, TulaTheQuang. Welcome to Microsoft Mobile Community! Are you using WiFi or mobile data to backup your phone? Have you tried rebooting the phone by pressing the volume down and the power keys simultaneously for 10-15 seconds? You may try the following steps provided on this link: http://www.microsoft.com/en-us/mobile/support/product/lumia1520/smartguidance/?action=singleTopic&to.... See if this helps. It is applicable regardless of your location. Let us know the outcome.

Nokia Lumia 1520 - Bluetooth and Data Connectivity...

Hi - i recently updated my Nokia lumia 1520 with a new firmware that Nokia tool told me being available. after that i have consistantly having bluetooth connectivity issues and Data connectivity issues.
i have a Jabra Clipper bluetooth headset which . i am no longer able to pair it. it detect and says jabra clipper, then starts pairing, then simply says couldn't connect.
if i have wifi on, if i go out of range of the WIFI signal, my data connection stops working as well. this is 100% of the time. i have to reboot my phone to get data connectivity back.
Its on Lumia Cyan
manufacturer name: RM-937-im_mea3_1019
core build id: 7030.80
bsp release: 2061.0066
applicatoin versoin: 3.11.2.1
build creation date: 7/8/2014
from Nokia software recovery tool:
Product Code: 059V479
Software Version: 02061.00066.14253.40002

Because I am just an end-user like you and I do not have your hardware combination here, I can only give general advice. Could be a new interoperability issue between these two devices, introduced with Lumia Cyan. Could be a old wrong pair-key. Or could be interfering between your Bluetooth and Wi-Fi (Bluetooth Adaptive Channel Hopping). Therefore, let us start with the Bluetooth part:
on the Nokia Lumia 1520, Settings » Wi-Fi » Off (to avoid any interference)
on the Nokia Lumia 1520, Settings » Bluetooth » On
(status: paired) tap and hold your Jabra CLIPPER » delete (if paired already)
on the Jabra CLIPPER, press and hold the multi-function button until the indicator light is solid blue (approximately 6 seconds) to activate the paring mode
Your Bluetooth headset should appear in your phone now. After you tapped on it, it should be paired successfully. Does it?
If not, start over again and between step 1 and 2, power off both Jabra CLIPPER and Nokia Lumia 1520.
If it still does not work, start over and between step 1 and 2, please hold volume down + power until the Nokia Lumia 1520 turns off (soft reboot; do not forget to set your date/time afterwards).
If it still does not work, start over and between step 1 and 2, turn off your Wi-Fi access point.
Does it work now?

Nokia Lumia 1520 out-of-the-box problem

I just got the Nokia Lumia 1520 from Germany and I took it out of the box all good and pretty, but when then I go and charge it since it didn't turn on at first (I have this british charger and a european adapter) and put it in the phone. I left it for a while to charge since the windows start button started flashing and now when I turn it on, it shows the Nokia start screen, then it shows that it's charging and then there comes a blue screen that flashes and it vibrates after that. Again the Nokia start screen shows and the blue screen flashes again, vibrates and Nokia screen again and so it goes endlessly!
I have never gotten it to start it just flashes the blue screen and turns off again
See the video:
https://www.youtube.com/watch?v=b4eOmqirqRk&feature=youtu.be
WHAT DO I DO HELP!

Sounds to me like the charger you are using is not powerful enough. Are you using the charger that came with the phone? You mentioned adaptors etc so thought you may be charging with another charger. You could also try charging with high output usb chargers, typically ones for tablets.

Lumia 1520 Camera and SD Issues

I love my Lumia 1520. I'm a heavy user of camera and video. Since the upgrade to 8.1 I have had persistent issues. I have reflashed my device twice and the problems remain.
1. The Nokia Camera app intermittently takes 2 - 4 mins to load. It says "loading" and does some processing. Sometimes it opens, sometimes it doesn't.
2. After the above behavior, Saving the photo takes 60 seconds or more. If I navigate away while the photo is being "saved" the photo is lost.
3. My original SD card, purchased with the phone at the AT&T store, is saying "Scan SD card and fix errors". Saying Yes to this seems to do nothing.
The above behavior is intermittent. For example just now while writing this, I tried the Microsoft Phone camera app and was able to take pictures successfully and without issue. I switched back to the Nokia Camera App, which I prefer, and the app functioned normally.
Yesterday I missed several important shots because the Nokia Camera App wouldn't load quickly (less than 30 seconds in this case) and the moment was long over when the camera was functional.
Appreciate the help! I love this phone!

Hi @UltraVioletIris ,
To troubleshoot this, purchase another SD memory card, a reputable brand from a reputable store. 32GB Kingston Class 10 SDHC cards have worked reliably for me through 3 years and on 4 different Nokia phones, others have other favorites.
Backup everything, to the cloud and/or via USB to a PC.
Menu -> Settings -> storage sense -> SD card -> remove, shut down the phone, remove the old SD card, insert the new SD card straight from the packaging into the phone, start up the phone. The new card must be recognized and ready for use in the phone right away, without error messages or scan for errors notices, otherwise go directly to the second step.
1: If the new SD card works without issues then the original SD card is defective.
2: If the intermittent errors persist then the phone need repair or replacement.
A competent store should acknowledge the warranty claim on either the SD card or the phone after this.
Please let us know how it goes?
Hans

Lumia 1520 speaker

My Nokia Lumia 1520 speaker are silent when I play game ,movie,call also no voice,only plug in headset can hear ,anyone can help?i restart few time already.but still no voice.coming call have ringtone .

have you tried a soft reset?
Soft Reset-
Hold Vol- & Pwr until the device shuts down
When the device vibrates and starts to reboot, release ONLY Pwr button, still holding the Vol-
When you see the (!) on your screen, then release the Vol- button and wait until the device boots.
Your device is now soft reset

Lumia 1520 flash

Lumia 1520 flash has stopped working. Any solution other than factory reset.

@paras7star Hi. Welcome to the Nokia Support Discussions.
Did something happen to your phone prior to the issue? Have you tried to play around with the camera settings? Are you having this issue regardless of the camera app that you used? How about in recording a video? Is the behavior the same?
If you haven't yet, try to go to your Camera > Ellipsis > Settings > Make sure that the flash is set to 'on'. If the issue occurs, consider rebooting your phone by pressing & holding the volume down & the power keys until it vibrates. Nothing will be deleted in this method. Let me know how it will go.
Cheers!

Lumia 1520 blue spot light leakage

hi Guys,would like to know more from you guys facing the same issue and should i get my Lumia 1520 replaced as its just 2 months old..... I have a blue white spot on upper left side of the display mostly visible on white back grounds also you can see it in full red blue green white background from corners as it appears to be a white spot... no dead pixels as images are moving through it but mostly noticeable on white backgrounds.even in low light its noticeable and annoys me very much.it is also visible while browsing web on IE also there is light shadowed/leak from capacitive buttons....

Hi, jayeshgajra. Just to verify, when did this start to happen and what troubleshooting steps have you tried? Have you tried to reboot the phone? Have you checked if there's an available update for your device? Settings > phone update > check for updates
If the issue remains, you can try to reset your phone: Settings > About > reset your phone. As this will wipe all your phone data, it's best to create a backup file:
http://www.windowsphone.com/en-us/how-to/wp8/basics/back-up-my-stuff
BTW, where are you located and where did you purchase the phone?

Lumia 1520 Wireless charger

I just purchased the Lumia 1520 from AT&T. I also bought the Incipio wireless charge cover. for some reason, when I pair this up with my Nokia DT 910 wireless charger, the charger does not recognize my device 9and thus won't charge). It does charge my Lumia 925 without any issue. Does anyone have any insight as to why my 1520 isn't charging on the charger stand?
Solved!
Go to Solution.

Hi,
The specifications of the AT&T-variant Lumia 1520 are different from standard, it requires a PMA-compatibile wireless charger, not Qi.
Customers with the AT&T-variant model require the PMA charging cover which is provided by AT&T, not by Nokia. Lumia 1520s offered elsewhere in the world have Qi wireless charging built in.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Lumia 1520/AT&T: What is the best MicroSD card opt...

Hello,
I am writing to the Nokia forums because I have a doubt on which 64gb MicroSD card I should buy for my Nokia Lumia 1520 (AT&T model). I want to use this card for photos and video recording at 1080p up to 30FPS.
Doing some research, I found that for best results I need a Class 10 MicroSDXC card if I don't want the video to skip during the recording if writing the video directly to the card as I record. Apparently I also have to look for the UHS-1 designation aside from Class 10.
Therefore, I went shopping around in Amazon.com and I have narrowed down my choices to the following three cards.
Sandisk 64GB Class 10 UHS-1
Transcend 64GB MicroSDXC Class 10 UHS-1
Sony 64GB MicroSDXC Class 10 UHS-1
Out of the three choices which one provides the better option? I am leaning towards the Transcend MicroSD card, but would like to get a feedback from Lumia 1520 owners.
Michael
Nokia Lumia 1520 | Windows Phone 8.1 "Lumia Cyan"

The sandisk is the one I use with no issues whatsoever
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 1520: iritating button behavior

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