Lumia 520 download issues on whatsapp

As the header says I got a 520 when audio is sent to me over whatsapp I can't save it to my music, never ever had such kak with my n8.
also find that I can't download music or videos or anything without an app and half of them don't work and if a few do work they don't work together..... And why do they make it so hard just to make an mp3 a ringtone...... I've had the phone like two weeks and very unhappy, which is a shame cos I really like the look and moving tiles, Very sad. I would of gone with Samsung had I know this.
does anyone else have these issues?
thanks to anyone that can help.

FIles received/downloaded via 3rd party apps (whatsapp, UC browser, etc.) can only be accessed by these apps. To make a MP3 a ringtone all you need is to connect phone to PC and drag the MP3 from PC to the phone's ringtone folder.

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