Lumia 635 headphone jack too shallow

I recently purchased a lumia 635 and have been trying to use various ear buds with the phone. All of them are classified as compatible based on what microsoft has listed, one set even being from a zune 80gb. None of the headphone plugs seems to seat completely leaving approximately 4mm of metal showing. As a result the plugs tend to come loose and disconnect if the phone is moved at all during listening. Is this normal? Are there special headphones with a short jack that I need to purchase?

I suspected as much. I guess I'll contact amazon or Nokia support now.

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    Note that the Lumia 635 supports American Headset Jack. Find some time to check this: http://www.microsoft.com/en-ph/mobile/support/faq/​?action=singleTopic&topic=FA136274. The link will direct you to the local support page of the Philippines. For your local support page, go here: http://www.microsoft.com/en/mobile/support/locatio​ns/. 
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    This question was solved.
    View Solution.

    Hello @_goma,
    Welcome to the HP Forums, I hope you enjoy your experience! 
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    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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    BROKEN HEADPHONE JACK SIMPLE FIX FOR TOSHIBA THRIVE TABLET:
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    Attachments:
    thrive-dock-rear.jpg ‏23 KB

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