Lumia 800 DEAD

Hello fellow Lumia users,
My Lumia800 completely dropped dead about 24 hours ago. What happened back then is that I left it in my coat pocket for several hours, and when I attempted to use it, it didn't even light up. The screen was black, and when I pressed the switch button for seconds the phone vibrated. The screen turned into some flashing white, alternating with weird TV screen like static. After several attempts, I finally got my phone to turn on. However, the touchscreen couldn't feel my touch at all. Finally, after a long time of reseting, it went back to normal. I went on my life as usual, and suddenely the next time I checked my phone it died again. This time it only vibrated and flashed stripes of white, and didn't even turn on whatsoever. Please save me guys!
Here's some bullet points to make the situation more clear.
Lumia800 dropped dead for no reason.
First few reset attempts got flashing white and static screen.
Next few tries turned on the phone, but it wasn't detecting my touch.
One of the next few tries revived my phone back to normal.
Phone stays normal for 5 hours, and then dropped dead again.
All attempts on reviving the phone failed afterwards, all I got was a flashing stripe of white and some vibration.
Phone had plenty power when it first dropped dead.
No signs of any fluid dripping into the phone.
AC charged the phone for several hours, didn't work.
PC charged the phone, didn't work.
Soft reset the phone, didn't work.
Hard reset the phone, didn't work.
Tried to use body heat to heat up the phone, didn't work.
Removed/put back SIM card, didn't work.
Tried to use frimware software, PC couldn't detect my phone.
I really don't know what else I can do here and I desperately need help!
Please help me guys! Anything would be appreciated.

I really want to backup my recent files... But if I take it to repair, there's no chance that those guys would keep my data intact, right?

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Lumia 800 dead pixel

Hello there, I have a big dead pixel in my screen,http://t.co/TocB2KX7 and I want to know if Nokia will repair it for free. I am in Canada and I have my device for only 2 months.

The phone will have a minimum 12 month warranty and should be covered, visit a Nokia Care Point, this is a peer to peer forum and can't deal with a warranty issue, if no locall Care Point available , use the contact us info at the top of the page, good luck.
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia Lumia 800 completely dead

A few days ago my Nokia Lumia completely died on me. The battery wasnt low or anything, it just switched off and refuses to come back on. There is no light or vibrations.
Ive left it on charge and the phone heats up but theres no life!
Ive tried all the key combinations and none works.
I cannot take the phone back as its pass the warranty/guarantee time, so would have to get it fixed...anyone know of a good cellphone repair place in the West Rand, Johannesburg, South Africa - that knows how to fix Lumia's...
Ive been a customer of Nokia since my first 3310 and never have i had such a problem...I'm so dissappointed....Ive lost all my contacts, data and pictures
Solved!
Go to Solution.

Old solutions for your problem, you can check them out.
1. "Lumia 800 not charging, totally dead"
2. "Lumia 800 wont power on or charge"
-Thanks
Click on "Accept as solution" if it worked for you else if it was helpful you can click on "Kudos star" below.

Lumia 800 not switching on. Dead?

I have had my Lumia 800 for a little less than a year and 6 months without any major problems besides the typical battery issues. Few days ago, I restarted my mobile (long pressing the hold/lock button till the goodbye message appears) only to never switch on again. I tried every possible key combinations, tried charging through the power outlet & the PC yet the phone wouldn't switch on. Please help.

Was the battery fairly when you rebooted it? Is it possible that the battery is dead? If so you could try charging with a high output charger, such as one for a tablet.
Other than that, have you tried rebooting the phone again by pressing and holding the power button for at least 10 seconds or so?

Dead Lumia 800 - same as others here

Well.. I was about to send my Lumia 800 back to the suppplier because of a faulty compass and then the phone dies on me.
It behaved exactly like others have described in other threads here...
The phone was hooked up to my laptop charging next to my bed. In the morning it vibrated. I looked at it and it said goodbye. I took it off the lead and turned it on. It came back just long enough to show the battery with the tiny red bit at the bottom and then the Nokia logo.. that then slid off to the left and the phone went dead.
I've tried everything to get it running again. Warmed it, plugged in-out many many times, pressed every key combo endlessly.
I had to finally go in for the kill, lose all my photos (ARGHH!!!! angry about that!!) and attempt to trigger a hard reset. That also failed.. nothing will get this thing going.
So I've sent it back to expansys and hopefully they'll dispose of it in a proper manner as it has all my personal info on it. And then send me a new one.
Love the phone, but what a pain this has been.
Dunno what can be done,. but obviously the design is problematic.
Rob

I know the feeling, hopefully the lumia 900 doesn't have the same problems. My touch screen failed on my 800. I did a phone erase through the windowsphone.com website and it still wouldn't work the same way. It's been shipped to the warranty company to get fixed or replaced. I've downgraded to my old nokia N72, that I've had since 2005, suprised that thing is still going strong. I guess it's true what they say w/ 1st gen items, wait till they come out w/ a 2nd gen. They always learn from the 1st and fix the bugs @ the 2nd attempt of a product.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

Dead Nokia Lumia 800 warranty

I purchased my nokia lumia 800 from a person on amazon market place, the phone died after just a few days and, It will not power up since then. I wondered if I would be entitled to a warranty even though I do not have an origional receipt nor can I find the seriel number as the phone will not power on. Anyone any idea ?

@cozmoss10
You may have problems satisfying conditions of warranty which states:-
"When making a claim under this Limited Warranty you will be required to provide: a) the Product (or the affected part) and b) the original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product type and the IMEI or other serial number."
More details here:http://europe.nokia.com/support/repair-and-recycle/european-limited-warranty
I have been caught out in the past with Amazon "One Click" purchase even from established business seller, where there is no invoice included and only communication is that item has been despatched.
Happy to have helped forum with a Support Ratio = 42.5

MY LUMIA 800 IS DEAD. PLEASE HELP!

I have a lumia 800 , 10 months old. I had been listening to music suddenly it started to flicker and suddenly stopped an switched off. i tried to restart it but it not working. I tried many key combinations ,for 10 hours since it died. there was 98% charge left when it died. When plugged to charger nothing shows up, even i tried charging from my laptop.
I read many cases similar to mine. Phone still under warranty period, will i get it repaired or replaced as it is an internal damage.
Another problem is I live in India. Im not sure that i'll get my phone repaired or replaced for free.

If your phone is under warranty and there are no signs of liquid or accidental damage then Nokia should repair it at no extra cost to you.

Annoying elementary problems with Lumia 800

Hello all from noKIA and microSoft...
Latest OS version upgraded 7.10.8773.98 but still elementary baby problems...
1. First incoming phone call ring tone seconds are at full volume 30/30 despite Your setting... **bleep**??? Why these first seconds should be at full volume? Can somebody from noKIA and microSoft explain that?
2 Impossible to swish off phone ring tone AND vibrating thing. It vibrates in any version. **bleep**??? Why it is impossible to switch off EVERYTING sound and vibrato?
3. Where has gone so old but good thing of ring volume presets as older phones had Outside, Silence, Meeting etc? It was not so bad thing at all. Why it is thrown out?
4. On the phone with English settings there is Office in Russian... **bleep**??? How can I use all helps, descriptions etc of this soft if I do not understand that language?
5. No possibility to download smaller world language keyboard layouts. Why it is so impossible if big brother Windows has it? Ok I understand that it is a "really huge problem" to have menus in world smaller languages (just copy the translations from older models - how hard it can be???)
6. And why all updates are so difficult, so user involving? Can somebody learn user friendliness in any angle from Apple?
Seams that You do not learn on your mistakes and going deeper in them from phone to phone!
P.S. And after latest update - seamed to not working promissed flip over for silencing the incoming lall ring tone...
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...
Solved!
Go to Solution.

About ringtones - it was very useful profile option in "old and dead" Symbian. Please put Yourself in average life - You are in office - want to have very silent ringtones, not disturbing Your collegues, then You go out - again - not a few cilks, but holding the volume **bleep**...
Then You go into theater - want to swich off sound and vibro - again - not so easy few clicks... You have to go to phone settings find sound controls etc... and do this stuff... Very convinient... Why newer phone has worse solutions???
I'm from Latvia, so it is quite strange, that phone itself has only few menu languages in 21st century - except of course Latvian. How hard it can be to emit a phone already with regional language???
But about settings - regional settings are available in Latvia - few things are shown in Latvian, but no keyboard layout in this language - i've checked.... Seams strange. The windows for PC itself already for years is in Latvia and has Latvia keyboard layouts etc.. Why for the Phone OS it is so impossible?
And what for in Latvia Office is in Russian? For Russian office there is huge another country called - Russia... Why it is in Russian - the explanation is still not enough understandable... Russians even have another letters - totally different from Latin. Why we need in our country Russian office??? Think about that somefinnish guy in Finland buys phone and also have on phone Russian office... Efvery finn is just happy and says - this is what he is looking for - Russian office on phone that is sold in Finland for Finns... At leat phone could ack - what Office user wants - and change it while one of annoying long updates is proceeded...
About phone firmware... Do You think it is a normal thing that phone starts to work as it should only after long, annoying and at least three updates? For My country - Latvia - this firmware update is still not available... I've checked on Nokia page... there are 30 countries in Europe and Latvia is not listed...
The third question - I tried to copy phone book from old phone using contacts transfer - but I had to face a problem - BT does not work for that purposes despite that only this option is offered... Is it normal? Only possibility os offered through not supported data conection... Cool!
Isn't it a special thing to introduce in market not finished "beta" phones? So unfinished, not enough tested etc?
And you have to admit - Lumia 800 is not a cheep phone. Why people for that money do not have phone usable right from the box, but it means long updating, configuratinga and problems for big money???
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...

Lumia 800 stopped working

Hi
I had my Lumia 800 for almost four weeks now. every thing was fin until today. I was listening to music and it stopped working. the phone was fully charged. when I connect headphones, I can hear noises(like the phone is on) but the screen is black and I cant get it to display anything like the phone is dead
I tried all buttons, USB to PC connections and replacing sim card, none of that made any change to the phone's condition
can anyone tell me what is wrong with it and how can I fix it?!!!

i had the same problem, its because your service provider needs to update the settings . i rang orange up told them that my nokia lumia 800 could receive messages but not send them. they then asked me to type in the sms centre number in but the phone wouldn't save it, so they then sent me a text. telling me to delete this text and turn off the phone, i turned the phone off for a minute or two, turned it back on and then after that it was back to normal. took about 5 minutes.

Nokia Lumia 800 has frozen coloured static screen ...

My Lumia 800 has gone crazy. This is a replacement phone for the last Lumia that I got that turned off one day and then didn't turn back on. I have had this one for only three weeks.
Last night at about 9pm, before I got any New Year messages the screen of my phone changed to a multi coloured static looking screen and I couldn't do anything to fix it.
I could hear messages coming through occasionally and the phone rang a few times but I was unable to answer it due to not being able to see what I was doing.
I have tried doing a soft reset to no avail and I have also drained the battery til it went dead and have recharged it, but have not had any joy with it today either.
This phone has not been dropped or damaged in any way, so I have no idea what is going on.
Any help would be appreciated
Thanks

I have the same problem, except my static screen wasn't coloured. I can't do anything with my phone and i get all of the sounds. I was in a skype call with my friend when my phone was on low battery. When i started the call the screen went static but i could still here my friend talking. I thought it was because of the charge so i charged it up fully. That did absolutely nothing..... so sorry im not making any suggestions to your problem.

Charging Lumia 800 since the 7.8 update

I have four ways to charge my Lumia 800:
the dedicated mini USB power outlet
the USB cable,
a car cigarette lighter
a Nokia small pin charger with mini USB adapter.
Since the 7.8 update (or so it seems) I cannot charge the phone with anything other than 1 or 2 unless my battery is at a certain level (less than 25% it seems).
If my phone is totally dead, 3 and 4 will do nothing other than show the red battery - they wont revive the phone. Yet if I need a top up, they seem to work
Is it possible the new firmware had altered the amount of charge the device needs and thus is ignoring other methods?
When charging with 3 and 4, the Diagnostics tell me I'm connected but it fluctuates between (Charging) and (Discharging), never getting more that 90 mA charge. 1 and 2 give a permanent (Charging), averaging 260mA.
My adapter charger has a 350mA output and has always worked before now.
1991...........................................................................................................................................................2013
1610 • 5110 • 3210 • 8210 • 8310 • 7210 • 6230 • 6630 • N80 • N70 • N73 • N958GB • N900 • Lumia 800 • Lumia 820

Thanks for your reply.
So even though I've been charging fine with these other methods, I've probably been doing my battery no good?
I'll invest in a few quality chargers then.
Cheers.
1991...........................................................................................................................................................2013
1610 • 5110 • 3210 • 8210 • 8310 • 7210 • 6230 • 6630 • N80 • N70 • N73 • N958GB • N900 • Lumia 800 • Lumia 820

Your Battery Life after Lumia 800 Update

Hi,
I recently updated my Lumia 800 to firmware (1600.24838106.11500) and my battery life is much much better. However, I am still not seeing an expected fixed full charge of ~ 1502mAh, which it had before the update. Nokia says it may be an issue with the phone but before I send it back could any else confirm that post update they can get a max capacity charge reading in the 1500mAh's? Could there still be a little more battery charge a firmware update could tap into for all of us or is my battery weakened by pre-update battery management? My battery at the moment polls:
1) Battery Saver Life remaining around 1day 9hours.
2) Battery Status Full Charge Capacity varies between ~1350 & 1420 mAh.
3) Charging using approved Nokia Lumia 800 chargers.
3) Three charging cycles completed.
Cheers for the help.

After the update and a hard reset;
The max battery ranges between 1322 and 1478
For the 1st few days I was getting about 26hrs out of it so quite a leap from 6-9hrs but this morning the phone was dead after 16hrs - with most of that time just on standby.
Plugged in the charger and there's a battery charging image but after 15 mins I still can't turn the phone on to make a call (with charger in).
During this time my Blackberry 8520 was charged up on Saturday and the battery power shows 3 bars left out of 5.
The Lumia looks really nice but I think it's covering up internal outdated junk and the only thing that's keeping it selling is smoke and mirrors marketing.
335 hrs standby time - nearly 2 weeks!!!
55 hrs of music playback - over 2 days!!!!
It's like they plucked the numbers out of the sky... "this will sell it"!
My phone is now coming up to 2 months old and all this "there's a patch to fix it" has proved nonsense. Sure they've increased it a little but I'm sure I could have got more life out of it by setting the brightness to low myself.

What happened to the Lumia 800 design???

Well it's obvious that the current Lumia 800 is on a dead track since it no longer supports an update to the new OS. That wouldn't be much of a problem when the new Lumia designs were based on the 800. Unfortunatelly though the new x20 series are utterly boring! (except for the 920, but that one is too big/heavy and without amoled)
I really can’t think of any reason for redesigning the phone. The 800 was differentiating from the rest of the market and very stylish. Like Apple, Nokia better had to keep on to this winning design so it's recognizable. But just adapting it a bit, bringing better hardware and so on...
Maybe I'm wrong here and it's just me that loves the 800. So for me it’s a difficult dilemma, I have to choose for design or functionality where both should have been joined…

The lumia 800 has a superior design.
It is the most beautiful smartphone nokia, is simply a piece of art, either in size or in design.
All 20's are horrible

Nokia Lumia 800. Battery and start up problems

Hi there,
I have been having quite a lot of problems with my nokia lumia 800.
Firstly: When the battery dies it takes a long time to get it charged back up. I have tried cycling the charger power between the laptop and power outlet. I have to play around with the power supply for a long time before the unit actually starts charging. And even then when it has just enough charge, it tries to start up but seems to run out of power half way through the start up and I end up back playing with the charging again.
It seems that there is no battery protection in the phone and the battery can completely discharge. Which would account for the problem with getting it to charge back up.
Secondly: Yesterday the phone went dead for no reason. It had about a quarter charge in the battery. I tried to turn it back on but nothing. I tried charging it and nothing.
Again after cycling the power many times between the power outlet and the laptop, I got some response. It vibrated and displayed the low battery screen. So I thought ok, it's charging. But no.
Once it has enough battery it tries to start up and then freezes on the provider logo and does not go any further. The screen stays like this. Illuminated and with the logo.
I have tried reseting the unit by holding the power button down for 10seconds and it vibrates and tries to start up again. But again freezes.
I have noticed that when I leave it charging, the unit gets quite warm. But no matter what I do the startup proceedure stops on the provider logo and no more.
I tried starting it with the charger connected and it just seems to be powering the screen because when I unplug it the unit goes dead again within a matter of minutes.
I am at a total loss as to what happened to my phone.
Can someone help please?

From the sound of it I think it needs a Nokia Care Point. Could be faulty battery or faulty charging. You can locate your nearest care point using the link below
www.nokia.com/support

Lumia 800 won't charge

I have a lumia 800 and not used it in a few weeks so the battery discharged.
I have had it on charge for around 24 hours and the only thing that shows on the screen is the battery icon showing that the battery is discharged, battery meter shows just a small red bar at the bottom, and the phone will not charge up.
I have tried using the charger supplied and also attaching it using a spare cable to a USB port on a PC and the phone will still not charge.
It looks like it is dead!!!
Any help or suggestions welcome.

This is the reason why I always advise anyone against fully discharging the battery. Lithium batteries are rendered unchargeable if the voltage drops below a critical level. There is an internal circuit to help prevent this but they don't always work.
This can be fixed using specialist chargers but unfiortunately most of us do not have access to one. Anyway, this is what I normally do when this happens. Find the most powerful USB charger you have. Tablet chargers are a good starting point. Use this charger and connect and disconnect every few minutes until your phone shows sign of life. Not sure how it works, but my theory is every time you plug it in, it pushes a bit of charge in before the circuit stops the charging. So done enough times, it has always worked for me. No guarantees but worth a try.

Lumia 800 DEAD

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