Lync 2011 for MAC not connecting externally to On-Premise Lync 2013

Hello,
Hopefully someone has some idea on this or a better direction for me to follow. So currently I have an issue where Lync 2011 for MAC clients will not connect when external to my On-Premise Lync 2013 servers. Everything to do with my Windows based clients
and even cell phone based client’s works just fine. It is currently only Lync 2011 for MAC which will not correct externally.
I did initially have the logon problem internally as noted by other posts online when using an internal CA certificate with Lync. But with the internal certificate imported onto the MAC when internally connected Lync 2011 will login just fine. Now in my
setup I do have a TMG server that clients are connecting to that forwards the connections onto my Lync servers when connecting externally. When I review live real time logs to see what’s connecting to the external URL for Windows based clients I can see them
connect in on port 443 no problem.
But with the MAC I don’t see any attempt from it to connect to the URL like I see with the Windows clients. Now below is what shows up in the Microsoft-Lync.log generated by the MAC. Now initially looking at the log I thought my problem was the fact when
Lync 2011 tires to connect when external that it was doing so on port 5061 which we don’t have open. So I tired entering external.mydomain.com:443 in for my external server in the setup.
And while rechecking the log after doing so shows like it is now trying to connect on port 443. When reviewing TMG I again see no connection attempt by the MAC to connect to the Lync external url or on port 443. Further research so far into the problem has
come up empty on the subject. And most other cases where people report problems connecting externally they are using some form of online service like Office 365. So at this point I am not even sure if Lync 2011 for MAC is supposed to work externally with On-Premise
Lync 2013 deployments or not. If anyone has an thought’s or idea’s please share them as at this point I am stuck on this issue.
Microsoft Lync 14.0.10 (141024)
MacOS version 10.7.5 (build 11G63)
2015/01/08 08:51:11.807 SIPService::OnEvent(IApplicationLayerEvent &), type: 0, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:12.670 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 0, newState: 10, direction: 0
2015/01/08 08:51:12.682 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:12.685 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.192 Office Communications Server LOGON STARTED: USER = {nsayewich}
2015/01/08 08:51:20.197 SIPService::Logon
2015/01/08 08:51:20.281 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.543 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.543 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.566 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.566 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.568 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.568 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.600 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2015/01/08 08:51:21.535 InternalConnect, NLResolveAddress returned: -3176
2015/01/08 08:51:21.537 IsLocalAddress, 'internal.mydomain.com' is not a local address
2015/01/08 08:51:21.537 FShouldUseProxy, is returning 1
2015/01/08 08:51:21.537 Connecting to internal.mydomain.com (port 0)
2015/01/08 08:51:21.537 InternalConnect, NLCreateConnection returned: -3176,
2015/01/08 08:51:21.537 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:21.537 Listening thread got exception -3176
2015/01/08 08:51:23.632 InternalConnect, NLResolveAddress returned: 0
2015/01/08 08:51:23.633 IsLocalAddress, 'external.mydomain.com' is not a local address
2015/01/08 08:51:23.633 FShouldUseProxy, is returning 1
2015/01/08 08:51:23.633 Connecting to external.mydomain.com (port 5061)
2015/01/08 08:51:38.004 InternalConnect, NLCreateConnection returned: -3259,
2015/01/08 08:51:38.004 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:38.004 Listening thread got exception -3259
2015/01/08 08:51:38.005 InternalConnect, NLResolveAddress returned: 0
2015/01/08 08:51:38.006 IsLocalAddress, 'external.mydomain.com' is not a local address
2015/01/08 08:51:38.006 FShouldUseProxy, is returning 1
2015/01/08 08:51:38.006 Connecting to external.mydomain.com (port 5061)
2015/01/08 08:51:53.008 InternalConnect, NLCreateConnection returned: -3259,
2015/01/08 08:51:53.008 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:53.008 Listening thread got exception -3259
2015/01/08 08:51:55.026 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x80072743, oldState: 20, newState: 10, direction: 1
2015/01/08 08:51:55.026 Login (1) failed with error: (0.-2147014845)
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 8, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 2, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.037 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.037 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.038 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.038 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.040 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0

Hi Nicholas Sayewich,
I tested in my lab and without any problem.
I also use TMG as Reverse Proxy and without configuring SRV records (My ISP don’t support SRV), after importing the root certificate onto MacBook, I can sign into Lync everywhere(internal
and external).
Please make sure that the certificate is set up to
Always Trust .
http://blogs.technet.com/b/nexthop/archive/2008/03/05/how-to-install-a-trusted-root-ca-certificate-on-osx-leopard-for-use-with-messenger-for-macintosh.aspx
And my log for your reference:
Microsoft Lync 14.0.10 (141024)
MacOS version 10.10.1 (build 14B25)
2015/01/09 22:40:15.802 SIPService::OnEvent(IApplicationLayerEvent &), type: 0, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:16.486 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 0, newState: 10, direction: 0
2015/01/09 22:40:16.493 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:16.496 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.595 Office Communications Server LOGON STARTED: USER = {MyDomain\LyncUser1}
2015/01/09 22:40:32.596 SIPService::Logon
2015/01/09 22:40:32.633 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.737 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.738 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.743 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.743 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.744 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.744 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.754 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2015/01/09 22:40:33.080 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:33.082 IsLocalAddress, 'sipinternal.MyDomain.com' is not a local address
2015/01/09 22:40:33.082 FShouldUseProxy, is returning 1
2015/01/09 22:40:33.082 Connecting to sipinternal.MyDomain.com (port 5061)
2015/01/09 22:40:48.008 InternalConnect, NLCreateConnection returned: -3259,
2015/01/09 22:40:48.008 FUsingHttpsTunnelProxies, returning: 0
2015/01/09 22:40:48.010 Listening thread got exception -3259
2015/01/09 22:40:50.043 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:50.044 IsLocalAddress, 'sip.MyDomain.com' is not a local address
2015/01/09 22:40:50.044 FShouldUseProxy, is returning 1
2015/01/09 22:40:50.044 Connecting to sip.MyDomain.com (port 443)
2015/01/09 22:40:50.896 InternalConnect, NLCreateConnection returned: 0,
2015/01/09 22:40:50.896 InternalConnect, NLCopyConnectionBinding returned: 0,
2015/01/09 22:40:52.980 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:52.981 IsLocalAddress, 'sip.MyDomain.com' is not a local address
2015/01/09 22:40:52.981 FShouldUseProxy, is returning 1
2015/01/09 22:40:52.981 Connecting to sip.MyDomain.com (port 5061)
2015/01/09 22:40:53.291 InternalConnect, NLCreateConnection returned: 0,
2015/01/09 22:40:53.291 InternalConnect, NLCopyConnectionBinding returned: 0,
2015/01/09 22:40:53.522 HRESULT GetLinkSpeed(DWORD, DWORD*, WIN_BOOL*): ip 192.168.100.187, link speed 0
2015/01/09 22:40:53.522 HRESULT GetLinkSpeed(DWORD, DWORD*, WIN_BOOL*): Working around 0 link speed
2015/01/09 22:40:53.526 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 20, newState: 30, direction: 0
2015/01/09 22:40:53.528 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.529 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.555 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.555 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.583 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.584 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.592 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.592 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.615 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.615 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.622 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.622 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.784 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.784 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.786 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 1, HasSignedOut: 0
2015/01/09 22:40:53.787 virtual void SIPService::OnIdleHandleLogonSucceeded()
2015/01/09 22:40:53.792 Office Communications Server LOGON ENDED: USER = { MyDomain\LyncUser1}
2015/01/09 22:40:54.151 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:54.151 FShouldUseProxy, is returning 1
2015/01/09 22:40:54.379 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:54.379 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.082 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.082 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.440 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.440 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.683 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.683 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.238 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.238 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.239 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.239 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
Best regards,
Eric

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Does anyone have any ideas why it would work using other environments but not this one?

Did you mean that you can use the same Lync 2011 for Mac on the same computer to sign in successfully to connect other Lync Server?
That is exactly what I mean. On the same computer using the same client I can successfully connect to two other Lync server systems and it doesn't crash at all. So what on the Lync server of this one system would cause it to crash?
Please try to create a new user account, then login with the new user account, sign in with Lync 2011 for Mac again.
I tried that as well and I got the same problem with the client crashing right after I sign in.
Lisa Zheng
TechNet Community Support

Can Excel 2011 for Mac connect to OLAP cubes ?

I am trying to connect to an external source for Pivot Table data which is an OLAP Cube. On my PC version of Excel I simply choose Data - From other Sources - From Analysis Services and away we go - this option does not appear to be available on the Mac verison of Excel 2011
Does anyone know how I can overcome this?

slavdo wrote:
I’m using excel 2011 for Mac
Then post your question on the Microsoft Mac forums since it's their software you're having issues with. These forums are for troubleshooting Apple products.
http://answers.microsoft.com/en-us/mac

Lync 2011 for MAC searching contacts

Hi,
I have problem to search contacts in lync 2011 for MAC at more than one company, however Lync 2013 for Windows can searching contacts with the first letter.
Do you know about Microsoft Lync 2011 for Mac Bug?
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Can you add the contact by searching the SIP address?
Please check if the files GalContacts.db and GalContacts.db.idx are updated in Lync users’ profile folder.
I guess these files are not updated.
If this issue happens with several Lync users, you can copy these two files form users’ profile folder to replace the ones in problem Lync users’ profile folder to confirm that.
Try to run the command Set-CsClientPolicy –Identity -AddressBookAvailability WebSearchOnly, then sign out Lync for Mac and sign in, check if you can search the contacts.
Lisa Zheng
TechNet Community Support

Microsoft Remote Desktop Connection Client for Mac Not Working

I recently purchased Office 2011 for Mac. I work at home on my Mac at work on Windows 7. I also have a work laptop, running Windows 7, that comes home with me. My goal is to RDC my Mac to the laptop running Windows 7 to reduce desktop clutter, and easily work between machines.
I CAN NOT FIGURE OUT how to get Microsoft RDC:mac to connect to my pc.
I know that the pc allows remote desktop connections because I often use RDC at work from PC to PC.
SOME PLEASE HELP! I have spent hours and hours trying to figure this out and I think it is the time capsule that is causing the problem.
My research has found that I have to use port 3389 to get this done. I am pretty computer savy but when it comes to networking I guess I have no clue. I have tried just about everything a and can't figure it out.
Thanks to anyone that can dedicate some time to configureing my time capsule to allow for RDC.

I cannot quite put together your whole network..
I work at home on my Mac at work on Windows 7. I also have a work laptop, running Windows 7, that comes home with me. My goal is to RDC my Mac to the laptop running Windows 7 to reduce desktop clutter, and easily work between machines.
So this is in local lan.. the PC laptop running win7 and the Mac loaded with RDC software. If this is local lan then the issue is nothing to do with TC.
That is only if you are trying to connect from work. to home through the router at work and TC at home. On local lan there is no blocking to ports. Are you using the local network IP of the PC Laptop?
Explain a bit further as it needs a bit more clarification.

Lync 2011 for MAC not connecting externally to On-Premise Lync 2013

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