Lync 2011 for Mac not saving conversation history on outlook 2011

I have MS Office 2011 on my MAC. I have noticed the conversation history is saved on the MS Lync History folder on the MAC. However the outlook mailbox folder called " conversation history " is not updated with this info. Any idea what could
be happening ?
OS : 10.9.5
Lync : 14.0.9
Outlook : 14.4.4
MS Exchange server 2013.

Hi,
For Office 2011 on MAC, the Conversation History isn’t stored in Outlook.
The conversation history is stored in the path: /Users/<username>/Documents/Microsoft User Data/Microsoft Lync History
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

Lync 2011 for MAC not connecting externally to On-Premise Lync 2013

Hello,
Hopefully someone has some idea on this or a better direction for me to follow. So currently I have an issue where Lync 2011 for MAC clients will not connect when external to my On-Premise Lync 2013 servers. Everything to do with my Windows based clients
and even cell phone based client’s works just fine. It is currently only Lync 2011 for MAC which will not correct externally.
I did initially have the logon problem internally as noted by other posts online when using an internal CA certificate with Lync. But with the internal certificate imported onto the MAC when internally connected Lync 2011 will login just fine. Now in my
setup I do have a TMG server that clients are connecting to that forwards the connections onto my Lync servers when connecting externally. When I review live real time logs to see what’s connecting to the external URL for Windows based clients I can see them
connect in on port 443 no problem.
But with the MAC I don’t see any attempt from it to connect to the URL like I see with the Windows clients. Now below is what shows up in the Microsoft-Lync.log generated by the MAC. Now initially looking at the log I thought my problem was the fact when
Lync 2011 tires to connect when external that it was doing so on port 5061 which we don’t have open. So I tired entering external.mydomain.com:443 in for my external server in the setup.
And while rechecking the log after doing so shows like it is now trying to connect on port 443. When reviewing TMG I again see no connection attempt by the MAC to connect to the Lync external url or on port 443. Further research so far into the problem has
come up empty on the subject. And most other cases where people report problems connecting externally they are using some form of online service like Office 365. So at this point I am not even sure if Lync 2011 for MAC is supposed to work externally with On-Premise
Lync 2013 deployments or not. If anyone has an thought’s or idea’s please share them as at this point I am stuck on this issue.
Microsoft Lync 14.0.10 (141024)
MacOS version 10.7.5 (build 11G63)
2015/01/08 08:51:11.807 SIPService::OnEvent(IApplicationLayerEvent &), type: 0, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:12.670 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 0, newState: 10, direction: 0
2015/01/08 08:51:12.682 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:12.685 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.192 Office Communications Server LOGON STARTED: USER = {nsayewich}
2015/01/08 08:51:20.197 SIPService::Logon
2015/01/08 08:51:20.281 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.543 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.543 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.566 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.566 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.568 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.568 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.600 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2015/01/08 08:51:21.535 InternalConnect, NLResolveAddress returned: -3176
2015/01/08 08:51:21.537 IsLocalAddress, 'internal.mydomain.com' is not a local address
2015/01/08 08:51:21.537 FShouldUseProxy, is returning 1
2015/01/08 08:51:21.537 Connecting to internal.mydomain.com (port 0)
2015/01/08 08:51:21.537 InternalConnect, NLCreateConnection returned: -3176,
2015/01/08 08:51:21.537 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:21.537 Listening thread got exception -3176
2015/01/08 08:51:23.632 InternalConnect, NLResolveAddress returned: 0
2015/01/08 08:51:23.633 IsLocalAddress, 'external.mydomain.com' is not a local address
2015/01/08 08:51:23.633 FShouldUseProxy, is returning 1
2015/01/08 08:51:23.633 Connecting to external.mydomain.com (port 5061)
2015/01/08 08:51:38.004 InternalConnect, NLCreateConnection returned: -3259,
2015/01/08 08:51:38.004 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:38.004 Listening thread got exception -3259
2015/01/08 08:51:38.005 InternalConnect, NLResolveAddress returned: 0
2015/01/08 08:51:38.006 IsLocalAddress, 'external.mydomain.com' is not a local address
2015/01/08 08:51:38.006 FShouldUseProxy, is returning 1
2015/01/08 08:51:38.006 Connecting to external.mydomain.com (port 5061)
2015/01/08 08:51:53.008 InternalConnect, NLCreateConnection returned: -3259,
2015/01/08 08:51:53.008 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:53.008 Listening thread got exception -3259
2015/01/08 08:51:55.026 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x80072743, oldState: 20, newState: 10, direction: 1
2015/01/08 08:51:55.026 Login (1) failed with error: (0.-2147014845)
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 8, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 2, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.037 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.037 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.038 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.038 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.040 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0

Hi Nicholas Sayewich,
I tested in my lab and without any problem.
I also use TMG as Reverse Proxy and without configuring SRV records (My ISP don’t support SRV), after importing the root certificate onto MacBook, I can sign into Lync everywhere(internal
and external).
Please make sure that the certificate is set up to
Always Trust .
http://blogs.technet.com/b/nexthop/archive/2008/03/05/how-to-install-a-trusted-root-ca-certificate-on-osx-leopard-for-use-with-messenger-for-macintosh.aspx
And my log for your reference:
Microsoft Lync 14.0.10 (141024)
MacOS version 10.10.1 (build 14B25)
2015/01/09 22:40:15.802 SIPService::OnEvent(IApplicationLayerEvent &), type: 0, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:16.486 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 0, newState: 10, direction: 0
2015/01/09 22:40:16.493 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:16.496 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.595 Office Communications Server LOGON STARTED: USER = {MyDomain\LyncUser1}
2015/01/09 22:40:32.596 SIPService::Logon
2015/01/09 22:40:32.633 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.737 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.738 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.743 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.743 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.744 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.744 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.754 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2015/01/09 22:40:33.080 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:33.082 IsLocalAddress, 'sipinternal.MyDomain.com' is not a local address
2015/01/09 22:40:33.082 FShouldUseProxy, is returning 1
2015/01/09 22:40:33.082 Connecting to sipinternal.MyDomain.com (port 5061)
2015/01/09 22:40:48.008 InternalConnect, NLCreateConnection returned: -3259,
2015/01/09 22:40:48.008 FUsingHttpsTunnelProxies, returning: 0
2015/01/09 22:40:48.010 Listening thread got exception -3259
2015/01/09 22:40:50.043 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:50.044 IsLocalAddress, 'sip.MyDomain.com' is not a local address
2015/01/09 22:40:50.044 FShouldUseProxy, is returning 1
2015/01/09 22:40:50.044 Connecting to sip.MyDomain.com (port 443)
2015/01/09 22:40:50.896 InternalConnect, NLCreateConnection returned: 0,
2015/01/09 22:40:50.896 InternalConnect, NLCopyConnectionBinding returned: 0,
2015/01/09 22:40:52.980 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:52.981 IsLocalAddress, 'sip.MyDomain.com' is not a local address
2015/01/09 22:40:52.981 FShouldUseProxy, is returning 1
2015/01/09 22:40:52.981 Connecting to sip.MyDomain.com (port 5061)
2015/01/09 22:40:53.291 InternalConnect, NLCreateConnection returned: 0,
2015/01/09 22:40:53.291 InternalConnect, NLCopyConnectionBinding returned: 0,
2015/01/09 22:40:53.522 HRESULT GetLinkSpeed(DWORD, DWORD*, WIN_BOOL*): ip 192.168.100.187, link speed 0
2015/01/09 22:40:53.522 HRESULT GetLinkSpeed(DWORD, DWORD*, WIN_BOOL*): Working around 0 link speed
2015/01/09 22:40:53.526 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 20, newState: 30, direction: 0
2015/01/09 22:40:53.528 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.529 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.555 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.555 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.583 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.584 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.592 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.592 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.615 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.615 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.622 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.622 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.784 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.784 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.786 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 1, HasSignedOut: 0
2015/01/09 22:40:53.787 virtual void SIPService::OnIdleHandleLogonSucceeded()
2015/01/09 22:40:53.792 Office Communications Server LOGON ENDED: USER = { MyDomain\LyncUser1}
2015/01/09 22:40:54.151 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:54.151 FShouldUseProxy, is returning 1
2015/01/09 22:40:54.379 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:54.379 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.082 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.082 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.440 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.440 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.683 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.683 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.238 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.238 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.239 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.239 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
Best regards,
Eric

Outlook 2011 for MAC not Updating

Does anybody have a word on this KB article?
http://support.microsoft.com/kb/2986504
We are seeing this issue against our Exchange 2013 server with Outlook 2011 for MAC. Mail will not update unless you manually hit send/receive, or restart the client. 14.4.5 version of Outlook 2011.
PC's, Active Sync devices (iphones, ipads, windows phones, etc) don't have the problem.

Hi,
In the current forum we only support Outlook for Windows, since you are using Outlook for Mac, I suggest you post the question in Office for Mac forum:
http://answers.microsoft.com/en-us/mac
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2011 for Mac not authenticating with Exchange 2010

Hi,
We have an issue with our Mac Clients authenticating with our Exchange Server. We have Exchange 2010 Version 14.03.0174.001.
Outlook is saying the credentials are incorrect for the user when we know they work fine in OWA and in Outlook 2010.
It seems this is since we re-keyed are SSL certificate. I have changed the EWS directory to Basic Authentication and also re-created the EWS directory. I have also re-ran all the SBS Wizards.
Is there anything else we can do to get this sorted?
Thanks

Hi Robert,
I found a KB for your reference:
Sending email error "Authentication failed. Error 17897" in Outlook 2011 for Mac
http://support.microsoft.com/kb/2492901
If it not matches to yours, please paste the details without sensitive information.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2011 for MAC not connecting to the exchange server

We use an Exchange 2007 server and our three MACs had no problems connecting until yesterday, 09/13/2011, morning. Has anyone experienced this issue? Was there an update sent out?
Thanks for your help in advance.

Hi Robert,
I found a KB for your reference:
Sending email error "Authentication failed. Error 17897" in Outlook 2011 for Mac
http://support.microsoft.com/kb/2492901
If it not matches to yours, please paste the details without sensitive information.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2011 for Mac stops retrieving new e-mail

I have both Outlook 2011 for Mac and Apple Mac tied to the same Gmail account via IMAP. After a few hours, Outlook stops retrieving new e-mail while Apple Mail continues retrieving new e-mail with no problem. I've already deleted the Gmail account from Outlook and recreated it. What could be causing this? Should Microsoft Office 2011 for Mac be re-installed? Does Outlook 2011 create a log during the e-mail send/receive process that I can review?

Hi,
Any good news from the Mac Forum?
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Sent messages from secondary account are not saved in Outlook 2011 for Mac

We are using a shared email account added in Outlook 2011 for Mac. It's not the default account but we send from it often.
Whenever sending from this secondary mailbox, the message is not saved in sent items folder under the secondary mailbox or the default mailbox. There seems to be no record of the sent item anywhere.
I verified the message is sent and received.
All microsoft updates have been applied and we are using Exchange 2010.

Hello,
Please first log into OWA and check if the email are saved in the Sent Items folder.
We can tick the option "Save copies of messages in Sent Items folder" in Outlook 2010 and Outlook 2013 to save a copy of sent message, please check if you get such option in Outlook for Mac.
In addition, in Outlook for Windows, we can change a registry key to force Outlook to save sent emails in the default or secondary mailbox, but I'm not sure if Outlook 2011 has such trick. See:
http://www.msoutlook.info/question/278
Since this forum is general questions and feedback related to Outlook for Windows, it's better to post your question to the forum for Mac:
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&tm=1395990325271
The reason why we recommend posting appropriately is
you
will
get the most qualified pool of respondents,
and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Thank you for your understanding.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Contact pictures not displaying in Lync 2011 for Mac

Using Lync 2011 for Mac I'm not seeing any contact pictures (including my own), though I can see them when signed into Lync 2013 on a Windows PC (7, 8.1, and 10 Technical Preview for Enterprises).
My company uses O365 hosted Exchange and on premise Lync Server.
I'm using OSX 10.10.1 (on a 2014 Air) and Lync for Mac 2011 14.0.10 (141024). I have AutoUpdate set to automatically check weekly and I manually checked (button at the bottom of Microsoft AutoUpdate) so I believe I'm running the current release.
Logging in with another user account on my same Mac/Lync install has the same issue
Another user account on their own Mac also has the same issue
It's also worth noting that the same issue arises when signing into Lync for Android and iOS as well, but not on Windows (Lync 2013).
Any thoughts? Thank you very much for your time and assistance.
Also, my apologies for putting this question in this subforum, but I didn't see any main forum for Office for Mac or Lync 2011 or Lync for Mac at all. If there is such here on technet, please drop the link here and I'll move the thread.

Hi abacus02,
On mobile, you have no control over how photos are displayed. Lync Mobile can only display photos retrieved from Active Directory or SharePoint, it cannot display a photo from a URL. If a user
is displaying a photo from a URL and there is a photo in AD, it will display the photo from AD. If there is no photo in AD, it will display no photo at all.
About Lync for Mac, as I know Lync 2011 for Mac does not support high resolution images. Only in Lync 2013,
In Lync 2013, when the user’s photo experience has been migrated to Exchange 2013 and they are using Lync 2013, high resolution photos can be used.
So please tell us where the photos are stored, we need more information to troubleshoot the issue.
Best regards,
Eric

Lync 2011 for Mac - "sign in failed, service not available"

I can't sign on to Lync 2011 for Mac at all. I'm running OS X 10.7.2, Lync 14.0.1 (so yes, I've installed the patch) and regardless of what else I do I get the message:
"Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the internet."
Obviously I'm connected to the internet, I've checked the firewall settings and the 3 other troubleshooting articles on the Mac Lync site. I've deleted the "unknown" certificate from Keychain that some people talked about being the source of their
issues, but no luck. What's going on here?

Hi amoss,
Any update?
It may due to Root CA is not trusted.
You should trust the correct Root CA in the Keychain Access on your Mac machine.
In addition, provide this
troubleshooting guide for reference. Hope helps.
Noya Liu
TechNet Community Support

I am using Microsoft office 2011 for mac, publisher is not included, meanwhile I have publisher files saved from windows, is there any recommended software I can install on the mac so that I can open the files?

How can I be able to use my Windows publisher files on my Mac computer, since Microsoft office 2011 for Mac doesn't have Publisher? What's most recommended software to use for this purpose?

Just an FYI here Allan, and clinton.
Version 4.0 or newer of Libre Office can open and edit Publisher files, this is fairly new, you may not have noticed it yet,
I tested it last week for another OP, it works very well, so finally there is a Mac application that can replace Publisher.
Here's a link to the post.
VikingOSX deserves the credit for finding it.

Lync 2011 for MAC and Lync 2013 Server Std

Hello,
We are using a Lync 2013 Std (single-server) as a POC. It works fine for Windows-clients but I cannot connect using Lync 2011 for MAC from any MAC machine.
Using automatic configuration, I cannot connect to the Lync server.
Using manual configuration (I tried putting in just the server name and adding port 5061 to it, both to no avail) I keep getting 'Sign in to Lync failed. Please verify your credentials and try again.'.
Lync server is on the latest CU version with all components, MAC clients are on update 140321.
I noticed that Lync tries to create the OC_keycontainer_username@domain, but it seems not te be created. It flashes by and disappears again when the client fails to login. I have imported the Lync server certificate, issued by our windows 2012
root CA, on the Mac clients and have stored it in the 'Login' container.
Does anybody know if Lync2011 for Mac is supported for use with Lync server 2013 Std?
Cheers

Hi,
To clear cached data and corrupted certificates in Lync, you can do the following steps:
First, delete the following folders:
Users/Home Folder/Library/Caches/com.microsoft.Lync
Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Then, delete any corrupted or cached certificates. To do this, follow these steps:
1. Open the Keychain Access certificate management utility. To do this, in Finder, click Applications, click Utilities, and then click Keychain Access. Or, search for Keychain Access by using Spotlight.
2. In the left pane, click login, and then click Certificates.
3. In the right pane, find a certificate that's named Unknown or Communications Server, select it, and then delete it.
Note: You may have to unlock your keychain by using your password.
4. Close Keychain Access.
5. Restart Lync for Mac.
You can refer to Lync Mac for Lync Server online, but similar for Lync on-premises:
http://support.microsoft.com/kb/2629861
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Word 2011 for Mac Did Not Save My Work despite many save presses. Why?

I have been working on a document all week on word 2011 for Mac.
I initially saved the document and named it. It is still there in the directory folder I originally created it in.
I pressed the save icon every 20 minutes when working on my word document, saved it before bed, saved it when I woke up etc. Hundreds of save presses in over 100 hours of work in the past 10 days.
I also had auto recovery saving enabled to save every 10 minutes, this is still enabled.
Additionally I have time machine set up where it had been backing my whole drive after every few hours to a time capsule. I thought I had my backup protocols covered!
Today while editing and moving a text box within the word document, the whole word doc crashed with an error message saying “that it had encountered a problem and needed to close”.
I was expecting a recovered document to open back up as has occurred many times in the past when Word automatically reboots after a crash. However when the recovered document opened every piece of work had vanished except for the title page and a few words.
I thought no sweat I will go back and get a time machine copy as I had a weeks worth of back ups.
Upon going back to every back up from the last week, all my back up copy versions of the document in time machine is just the title page as well, even though I had been saving this all week and the documents was 50 pages long.
It appears that despite me hitting save, the document has not saved any of my work all week except for the first time I created the file; is this possible?
I cannot find a copy of the document in the Microsoft auto recovery, it does not reappear in it original form when I reopen Word.
I cannot find another copy in trash or on time capsule/time machine in the completed format that I had been saving it in.
I can find the file with the original file name, where I originally saved it but all the work has vanished even though the crash occurred when I was simply moving a text box to sit under a table. (IE I did not delete everything and then press save.
Things I noticed into the lead up the crash:
I tried to email to another email account last night as an attachment from word as a third back up and it would not send as an attachment, where this is usually an easy way to send a document as a safety back up.
I tried to “save as” and give it another name before the crash to experiment with different formatting and called it test test test test but it did not show up in the folder when I hit the “save as” button. Any subsequent search with SPOTLIGHT does not show any file by this name test test test test, even though I am 120% positive that I did save the file correctly in two different places on my computer. Hence again the file would not save even though I did all the normal steps of saving.
Why was the file not saving when I have been pushing the SAVE button? Was the file corrupted?
What has gone wrong and does anyone know where to look for the missing work? I have exhausted every option I know over the last few hours. Thanks for considering!
A very dejected Digger Boyle.
These links take you to MAC Forum where others appear to have had this problem but can’t find a solution to my issue.
https://discussions.apple.com/message/20358862#20358862
https://discussions.apple.com/thread/3676037?start=0&tstart=0

Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
Any change?

Lync 2011 for Mac

Client has Lync 2011 for Mac on a MacBook running mavericks and it crashes right after I log in and am getting the EXC_BAD_ACCESS error.
I have tried all of the suggestions I could find on the internet already and nothing has worked. I have even tried the RTM, SP2, and 14.07 version. I would try other versions but can't find them anywhere to download
Here's the kicker - they have Lync 2010 (all latest updates installed). If I log into our environment which is Lync 2013 using a test account it works just fine. Also if I log in using a test account from a different environment that also has Lync 2010 it
also works just fine. So it seems it is some kind of interaction between the client and their server environment that is causing the crash and not something locally on the client machine. None of the logging I have done shows anything of value.
Does anyone have any ideas why it would work using other environments but not this one?

Did you mean that you can use the same Lync 2011 for Mac on the same computer to sign in successfully to connect other Lync Server?
That is exactly what I mean. On the same computer using the same client I can successfully connect to two other Lync server systems and it doesn't crash at all. So what on the Lync server of this one system would cause it to crash?
Please try to create a new user account, then login with the new user account, sign in with Lync 2011 for Mac again.
I tried that as well and I got the same problem with the client crashing right after I sign in.
Lisa Zheng
TechNet Community Support

Lync 2011 for MAC searching contacts

Hi,
I have problem to search contacts in lync 2011 for MAC at more than one company, however Lync 2013 for Windows can searching contacts with the first letter.
Do you know about Microsoft Lync 2011 for Mac Bug?
Diego Riera | Linkedin |
Twitter |
diegoriera.wordpress.com
Por favor, lembre-se de clicar em "Marcar como Resposta" no post que o ajuda, e clique em "Desmarcar como resposta" se um post marcado na verdade não responder a sua pergunta. Isto pode ser benéfico para outros membros da comunidade. Esta
postagem é fornecida, sem garantias e sem direitos.

Can you add the contact by searching the SIP address?
Please check if the files GalContacts.db and GalContacts.db.idx are updated in Lync users’ profile folder.
I guess these files are not updated.
If this issue happens with several Lync users, you can copy these two files form users’ profile folder to replace the ones in problem Lync users’ profile folder to confirm that.
Try to run the command Set-CsClientPolicy –Identity -AddressBookAvailability WebSearchOnly, then sign out Lync for Mac and sign in, check if you can search the contacts.
Lisa Zheng
TechNet Community Support

Trying to install MS Office 2011 for Mac SP 2 on my Macbook Air (Lion 10.7.3). I have to close Microsoft Database Daemon and SyncServicesAgent but can not see how to do so. I have closed all applications. Can anyone help? Many thanks

Trying to install MS Office 2011 for Mac SP 2 (14.2.0) on my Macbook Air (Lion 10.7.3). I have to close Microsoft Database Daemon and SyncServicesAgent but can not see how to do so. I have closed all applications. Can anyone help? Many thanks

Thanks Kurt! I had tried all that and had tried closing both programmes from the application monitor, but SyncServices Agent refused to close. I tried closing Launchd which is their mother application, but that just caused the screen go go blank. In the end the two programmes let themselves be closed next time I tried the installation process so all was well. Thanks for your help!

Lync 2011 for Mac not saving conversation history on outlook 2011

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