Lync 2011 for MAC searching contacts

Hi,
I have problem to search contacts in lync 2011 for MAC at more than one company, however Lync 2013 for Windows can searching contacts with the first letter.
Do you know about Microsoft Lync 2011 for Mac Bug?
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Can you add the contact by searching the SIP address?
Please check if the files GalContacts.db and GalContacts.db.idx are updated in Lync users’ profile folder.
I guess these files are not updated.
If this issue happens with several Lync users, you can copy these two files form users’ profile folder to replace the ones in problem Lync users’ profile folder to confirm that.
Try to run the command Set-CsClientPolicy –Identity -AddressBookAvailability WebSearchOnly, then sign out Lync for Mac and sign in, check if you can search the contacts.
Lisa Zheng
TechNet Community Support

Similar Messages

Contact pictures not displaying in Lync 2011 for Mac

Using Lync 2011 for Mac I'm not seeing any contact pictures (including my own), though I can see them when signed into Lync 2013 on a Windows PC (7, 8.1, and 10 Technical Preview for Enterprises).
My company uses O365 hosted Exchange and on premise Lync Server.
I'm using OSX 10.10.1 (on a 2014 Air) and Lync for Mac 2011 14.0.10 (141024). I have AutoUpdate set to automatically check weekly and I manually checked (button at the bottom of Microsoft AutoUpdate) so I believe I'm running the current release.
Logging in with another user account on my same Mac/Lync install has the same issue
Another user account on their own Mac also has the same issue
It's also worth noting that the same issue arises when signing into Lync for Android and iOS as well, but not on Windows (Lync 2013).
Any thoughts? Thank you very much for your time and assistance.
Also, my apologies for putting this question in this subforum, but I didn't see any main forum for Office for Mac or Lync 2011 or Lync for Mac at all. If there is such here on technet, please drop the link here and I'll move the thread.

Hi abacus02,
On mobile, you have no control over how photos are displayed. Lync Mobile can only display photos retrieved from Active Directory or SharePoint, it cannot display a photo from a URL. If a user
is displaying a photo from a URL and there is a photo in AD, it will display the photo from AD. If there is no photo in AD, it will display no photo at all.
About Lync for Mac, as I know Lync 2011 for Mac does not support high resolution images. Only in Lync 2013,
In Lync 2013, when the user’s photo experience has been migrated to Exchange 2013 and they are using Lync 2013, high resolution photos can be used.
So please tell us where the photos are stored, we need more information to troubleshoot the issue.
Best regards,
Eric

HT3258 My Outlook 2011 for Mac search feature is compromised since updating to Mt Lion. It will only search new messages or contacts. Is there a fix for this?

My Outlook 2011 for Mac search feature is compromised since updating to Mt Lion. It will only search new messages or contacts. Is there a fix for this?

Sync Outlook Mac with iPhone: http://lmgtfy.com/?q=sync+outlook+mac+with+iphone

Lync 2011 for MAC and Lync 2013 Server Std

Hello,
We are using a Lync 2013 Std (single-server) as a POC. It works fine for Windows-clients but I cannot connect using Lync 2011 for MAC from any MAC machine.
Using automatic configuration, I cannot connect to the Lync server.
Using manual configuration (I tried putting in just the server name and adding port 5061 to it, both to no avail) I keep getting 'Sign in to Lync failed. Please verify your credentials and try again.'.
Lync server is on the latest CU version with all components, MAC clients are on update 140321.
I noticed that Lync tries to create the OC_keycontainer_username@domain, but it seems not te be created. It flashes by and disappears again when the client fails to login. I have imported the Lync server certificate, issued by our windows 2012
root CA, on the Mac clients and have stored it in the 'Login' container.
Does anybody know if Lync2011 for Mac is supported for use with Lync server 2013 Std?
Cheers

Hi,
To clear cached data and corrupted certificates in Lync, you can do the following steps:
First, delete the following folders:
Users/Home Folder/Library/Caches/com.microsoft.Lync
Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Then, delete any corrupted or cached certificates. To do this, follow these steps:
1. Open the Keychain Access certificate management utility. To do this, in Finder, click Applications, click Utilities, and then click Keychain Access. Or, search for Keychain Access by using Spotlight.
2. In the left pane, click login, and then click Certificates.
3. In the right pane, find a certificate that's named Unknown or Communications Server, select it, and then delete it.
Note: You may have to unlock your keychain by using your password.
4. Close Keychain Access.
5. Restart Lync for Mac.
You can refer to Lync Mac for Lync Server online, but similar for Lync on-premises:
http://support.microsoft.com/kb/2629861
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2011 for MAC not connecting externally to On-Premise Lync 2013

Hello,
Hopefully someone has some idea on this or a better direction for me to follow. So currently I have an issue where Lync 2011 for MAC clients will not connect when external to my On-Premise Lync 2013 servers. Everything to do with my Windows based clients
and even cell phone based client’s works just fine. It is currently only Lync 2011 for MAC which will not correct externally.
I did initially have the logon problem internally as noted by other posts online when using an internal CA certificate with Lync. But with the internal certificate imported onto the MAC when internally connected Lync 2011 will login just fine. Now in my
setup I do have a TMG server that clients are connecting to that forwards the connections onto my Lync servers when connecting externally. When I review live real time logs to see what’s connecting to the external URL for Windows based clients I can see them
connect in on port 443 no problem.
But with the MAC I don’t see any attempt from it to connect to the URL like I see with the Windows clients. Now below is what shows up in the Microsoft-Lync.log generated by the MAC. Now initially looking at the log I thought my problem was the fact when
Lync 2011 tires to connect when external that it was doing so on port 5061 which we don’t have open. So I tired entering external.mydomain.com:443 in for my external server in the setup.
And while rechecking the log after doing so shows like it is now trying to connect on port 443. When reviewing TMG I again see no connection attempt by the MAC to connect to the Lync external url or on port 443. Further research so far into the problem has
come up empty on the subject. And most other cases where people report problems connecting externally they are using some form of online service like Office 365. So at this point I am not even sure if Lync 2011 for MAC is supposed to work externally with On-Premise
Lync 2013 deployments or not. If anyone has an thought’s or idea’s please share them as at this point I am stuck on this issue.
Microsoft Lync 14.0.10 (141024)
MacOS version 10.7.5 (build 11G63)
2015/01/08 08:51:11.807 SIPService::OnEvent(IApplicationLayerEvent &), type: 0, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:12.670 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 0, newState: 10, direction: 0
2015/01/08 08:51:12.682 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:12.685 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.192 Office Communications Server LOGON STARTED: USER = {nsayewich}
2015/01/08 08:51:20.197 SIPService::Logon
2015/01/08 08:51:20.281 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.543 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.543 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.566 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.566 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.568 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.568 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.600 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2015/01/08 08:51:21.535 InternalConnect, NLResolveAddress returned: -3176
2015/01/08 08:51:21.537 IsLocalAddress, 'internal.mydomain.com' is not a local address
2015/01/08 08:51:21.537 FShouldUseProxy, is returning 1
2015/01/08 08:51:21.537 Connecting to internal.mydomain.com (port 0)
2015/01/08 08:51:21.537 InternalConnect, NLCreateConnection returned: -3176,
2015/01/08 08:51:21.537 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:21.537 Listening thread got exception -3176
2015/01/08 08:51:23.632 InternalConnect, NLResolveAddress returned: 0
2015/01/08 08:51:23.633 IsLocalAddress, 'external.mydomain.com' is not a local address
2015/01/08 08:51:23.633 FShouldUseProxy, is returning 1
2015/01/08 08:51:23.633 Connecting to external.mydomain.com (port 5061)
2015/01/08 08:51:38.004 InternalConnect, NLCreateConnection returned: -3259,
2015/01/08 08:51:38.004 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:38.004 Listening thread got exception -3259
2015/01/08 08:51:38.005 InternalConnect, NLResolveAddress returned: 0
2015/01/08 08:51:38.006 IsLocalAddress, 'external.mydomain.com' is not a local address
2015/01/08 08:51:38.006 FShouldUseProxy, is returning 1
2015/01/08 08:51:38.006 Connecting to external.mydomain.com (port 5061)
2015/01/08 08:51:53.008 InternalConnect, NLCreateConnection returned: -3259,
2015/01/08 08:51:53.008 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:53.008 Listening thread got exception -3259
2015/01/08 08:51:55.026 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x80072743, oldState: 20, newState: 10, direction: 1
2015/01/08 08:51:55.026 Login (1) failed with error: (0.-2147014845)
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 8, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 2, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.037 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.037 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.038 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.038 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.040 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0

Hi Nicholas Sayewich,
I tested in my lab and without any problem.
I also use TMG as Reverse Proxy and without configuring SRV records (My ISP don’t support SRV), after importing the root certificate onto MacBook, I can sign into Lync everywhere(internal
and external).
Please make sure that the certificate is set up to
Always Trust .
http://blogs.technet.com/b/nexthop/archive/2008/03/05/how-to-install-a-trusted-root-ca-certificate-on-osx-leopard-for-use-with-messenger-for-macintosh.aspx
And my log for your reference:
Microsoft Lync 14.0.10 (141024)
MacOS version 10.10.1 (build 14B25)
2015/01/09 22:40:15.802 SIPService::OnEvent(IApplicationLayerEvent &), type: 0, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:16.486 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 0, newState: 10, direction: 0
2015/01/09 22:40:16.493 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:16.496 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.595 Office Communications Server LOGON STARTED: USER = {MyDomain\LyncUser1}
2015/01/09 22:40:32.596 SIPService::Logon
2015/01/09 22:40:32.633 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.737 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.738 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.743 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.743 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.744 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.744 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.754 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2015/01/09 22:40:33.080 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:33.082 IsLocalAddress, 'sipinternal.MyDomain.com' is not a local address
2015/01/09 22:40:33.082 FShouldUseProxy, is returning 1
2015/01/09 22:40:33.082 Connecting to sipinternal.MyDomain.com (port 5061)
2015/01/09 22:40:48.008 InternalConnect, NLCreateConnection returned: -3259,
2015/01/09 22:40:48.008 FUsingHttpsTunnelProxies, returning: 0
2015/01/09 22:40:48.010 Listening thread got exception -3259
2015/01/09 22:40:50.043 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:50.044 IsLocalAddress, 'sip.MyDomain.com' is not a local address
2015/01/09 22:40:50.044 FShouldUseProxy, is returning 1
2015/01/09 22:40:50.044 Connecting to sip.MyDomain.com (port 443)
2015/01/09 22:40:50.896 InternalConnect, NLCreateConnection returned: 0,
2015/01/09 22:40:50.896 InternalConnect, NLCopyConnectionBinding returned: 0,
2015/01/09 22:40:52.980 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:52.981 IsLocalAddress, 'sip.MyDomain.com' is not a local address
2015/01/09 22:40:52.981 FShouldUseProxy, is returning 1
2015/01/09 22:40:52.981 Connecting to sip.MyDomain.com (port 5061)
2015/01/09 22:40:53.291 InternalConnect, NLCreateConnection returned: 0,
2015/01/09 22:40:53.291 InternalConnect, NLCopyConnectionBinding returned: 0,
2015/01/09 22:40:53.522 HRESULT GetLinkSpeed(DWORD, DWORD*, WIN_BOOL*): ip 192.168.100.187, link speed 0
2015/01/09 22:40:53.522 HRESULT GetLinkSpeed(DWORD, DWORD*, WIN_BOOL*): Working around 0 link speed
2015/01/09 22:40:53.526 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 20, newState: 30, direction: 0
2015/01/09 22:40:53.528 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.529 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.555 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.555 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.583 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.584 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.592 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.592 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.615 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.615 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.622 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.622 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.784 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.784 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.786 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 1, HasSignedOut: 0
2015/01/09 22:40:53.787 virtual void SIPService::OnIdleHandleLogonSucceeded()
2015/01/09 22:40:53.792 Office Communications Server LOGON ENDED: USER = { MyDomain\LyncUser1}
2015/01/09 22:40:54.151 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:54.151 FShouldUseProxy, is returning 1
2015/01/09 22:40:54.379 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:54.379 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.082 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.082 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.440 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.440 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.683 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.683 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.238 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.238 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.239 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.239 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
Best regards,
Eric

Lync 2011 for Mac

Client has Lync 2011 for Mac on a MacBook running mavericks and it crashes right after I log in and am getting the EXC_BAD_ACCESS error.
I have tried all of the suggestions I could find on the internet already and nothing has worked. I have even tried the RTM, SP2, and 14.07 version. I would try other versions but can't find them anywhere to download
Here's the kicker - they have Lync 2010 (all latest updates installed). If I log into our environment which is Lync 2013 using a test account it works just fine. Also if I log in using a test account from a different environment that also has Lync 2010 it
also works just fine. So it seems it is some kind of interaction between the client and their server environment that is causing the crash and not something locally on the client machine. None of the logging I have done shows anything of value.
Does anyone have any ideas why it would work using other environments but not this one?

Did you mean that you can use the same Lync 2011 for Mac on the same computer to sign in successfully to connect other Lync Server?
That is exactly what I mean. On the same computer using the same client I can successfully connect to two other Lync server systems and it doesn't crash at all. So what on the Lync server of this one system would cause it to crash?
Please try to create a new user account, then login with the new user account, sign in with Lync 2011 for Mac again.
I tried that as well and I got the same problem with the client crashing right after I sign in.
Lisa Zheng
TechNet Community Support

Lync 2011 for Mac - "sign in failed, service not available"

I can't sign on to Lync 2011 for Mac at all. I'm running OS X 10.7.2, Lync 14.0.1 (so yes, I've installed the patch) and regardless of what else I do I get the message:
"Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the internet."
Obviously I'm connected to the internet, I've checked the firewall settings and the 3 other troubleshooting articles on the Mac Lync site. I've deleted the "unknown" certificate from Keychain that some people talked about being the source of their
issues, but no luck. What's going on here?

Hi amoss,
Any update?
It may due to Root CA is not trusted.
You should trust the correct Root CA in the Keychain Access on your Mac machine.
In addition, provide this
troubleshooting guide for reference. Hope helps.
Noya Liu
TechNet Community Support

How do I sync Office 2011 for Mac with Contacts under Mountain Lion?

How do I sync Office 2011 for Mac (Outlook) contacts with Contacts under Mountain Lion (or iOS6)? Outlook doesn't seem to have moved on from iSync, and meddling seems to produce unpredictable results.

You can't. Microsoft have not added support for the industry standard sync protocols iCloud uses.
See: http://support.microsoft.com/kb/2648915

Microsoft Outlook 2011 for Mac sync Contacts and Calendar issues

OK, so I have a Macbook Pro with OS X Mountian Lion. I have Microsoft Outlook 2011 for Mac installed. Asked @BlackberryHelp on Twitter how to sync my Blackberry Torch with Outlook as it seems to default to using the builtin Apple Contacts and Calendar instead of Outlook. So they sent me the link to KB19148: "How to synchronize organizer data in Microsoft Office for Mac between the BlackBerry smartphone and a Mac computer using BlackBerry Desktop Software". So I turned on the Sync Services in Outlook and it gave me the dialog box confirming that everything was synced. And it appeared to copy and sync whatever Contacts in the Apple Contacts and calendar entries in the Apple Calendar into Outlook and vice versa. Cool since that's what I wanted.
Then I tried using the Blackberry Desktop Manager to sync everything to my Blackberry Torch 9810. Everything looked like it synced until I opened my Blackberry and all my Contacts were gone. Same with my Calendar entries, except that the Calender entries were hit and miss to whatever copied over (some Calendar entries were missing and others were duplicates). Checked the Apple Contacts and all of them were gone. But when I opened Outlook, everything was there and all OK.
So am I missing something? Turning on Sync Services in Outlook should sync all my Contacts and Calendar with my Blackberry when I use Blackberry Desktop Manager, correct? So why is it still syncing with the Apple Contacts and Calendar (and why did it delete all my Apple Contacts and mess up my Apple Calendar)?
Good thing I backed everything up first so restored everything. But I have all my updated Contacts and Calendar in Outlook and I still need to sync all of that. I don't want to manually do it. So how do I fix this??

After a bit of googling I think you mean the notation "domain\username", i.e., a backslash separator but no leading backslash.
I am not familiar with that notation but apparently it is valid in some contexts. I googled "os x "domain\username"" to confirm this notation. Here's one of the hits that shows the notation:
OS X Lion: Guidelines for connecting to a DFS namespace via SMB
I think "DFS" is a distributed file system. That's as much as I know about this.

Lync 2013 and lync 2011 for mac (can not complete the call)

hi everyone
A brand new Lync 2013 installed and updated.
We are testing it on our LAN enviroment (no firewall issues).Our windows clients can sign in and can work very well with all options (audio ,video,conference ).BUt our mac clients (macbook pro with lync 2011 14.0.8 140321 ) cant make audio call
or video call.when they try to make it , it gives the following generic error ,cannot complete the call.
I enabled lync 2011 logging ,but also can not find the related log file also on the macbook.
One more info ,on macbookpro when we use the lync web app ,and we can make video and audio calls.
I tried to uninstall lync 2011 from macbook ,reinstall ...not worked
After the install tried to update ,the lync 2011 client step by step to the latest version ,But all microsoft lync 2011 updates are at the moment are to the latest version (14.0.8)h
T

Hi,
As the issue happen only for Lync Mac client, so it should be the of Lync Mac client.
You can try to perform a Clean Uninstall for Mac Lync client and then test again.
Here is a link below:
http://support.microsoft.com/kb/2691870
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2011 for Mac not saving conversation history on outlook 2011

I have MS Office 2011 on my MAC. I have noticed the conversation history is saved on the MS Lync History folder on the MAC. However the outlook mailbox folder called " conversation history " is not updated with this info. Any idea what could
be happening ?
OS : 10.9.5
Lync : 14.0.9
Outlook : 14.4.4
MS Exchange server 2013.

Hi,
For Office 2011 on MAC, the Conversation History isn’t stored in Outlook.
The conversation history is stored in the path: /Users/<username>/Documents/Microsoft User Data/Microsoft Lync History
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Plist file over written when Lync 2011 for MAC starts

Hi I’m running into a very frustrating issue where the plist file is overwritten when Lync starts,
Trying this - to get Lync working with
http://technet.microsoft.com/en-us/library/jj945442(v=office.14).aspx
It can be done on Windows....
Ive Quit the Lync app from the task bar menu, Force quit from the apple menu, forced quit from Activity Monitor.
I’m using PlistEdit Pro. I have selected Save and then quit, reopened the plist to confirm changes are saved – yes.
launch lync and files/changes are over written……
Any suggestions?
Cheers
Mike

First, delete the following folders:
Users/Home Folder/Library/Caches/com.microsoft.Lync
Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Then, delete any corrupted or cached certificates. To do this, follow these steps:
Open the Keychain Access certificate management utility. To do this, in Finder, click
Applications, click Utilities, and then click
Keychain Access. Or, search for Keychain Access by using Spotlight.
In the left pane, click login, and then click Certificates.
In the right pane, find a certificate that's named Unknown or
Communications Server, select it, and then delete it.
Note You may have to unlock your keychain by using your password.
Close Keychain Access.
Restart Lync for Mac.
Important Before you perform the next step, try reproduce the issue by using a new test user account. If the issue doesn't repeat in the new account, then follow these steps:
Open Keychain Access Preferences, and then click Reset My Default Keychain.
Open Finder, locate the following folders, and then delete them:
/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync Data
/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
For more Please refer
http://support2.microsoft.com/kb/2629861
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

Lync 2011 for Mac with iMessage on OSX inbound and outbound calls fail

Running Office 14.4.9 updates and many before that. If you activate or deactivate an iMessage account using the built-in Messages application, Lync can no longer make or receive calls. Calls received will automatically go to voicemail.
Outbound calls just ring and ring. The phone setting in Lync were all three set to Lync as well.
The only way I've found them to work is to following the first instructions at the following link:
https://support.microsoft.com/en-us/kb/kbview/2691870?wa=wsignin1.0
Log on to your computer by using administrative credentials.
Exit Lync if it's running.
Drag the Lync application to the Trash.
To remove your existing Lync preferences, delete the following files:
Users/username/Library/Preferences/com.microsoft.Lync.plist
Users/username/Library/Preferences/ByHost/MicrosoftLyncRegistrationDB.xxxx.plist
Users/username/Library/Logs/Microsoft-Lync-x.log
If you activate or deactivate an iMessage account steps 1-4 must be performed, otherwise, phone calls fail. One additional annoyance I've noticed is that Lync tends to hand with a red X on the icon in the dock when this happens as well. You must
use the terminal and do 'pkill Lync' in order to close it.

Hi MSGuest,
Can you install the latest update and then check again ?
https://www.microsoft.com/en-us/download/details.aspx?id=36517
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Unable to Sync Outlook Contacts of Office 2011 for Mac with iPhone 5

I have been struggling to sync my Outlook 2011 for Mac with my iPhone 5 via iTunes. Apple support says it is not possible. All thier stores say you can use Office on Mac Machines but no one says that you cannot sync contacts with iPhone. Why in the world Apple does not allow to sync contact from Outlook to iPhone? The apple support say that in the earlier version of iTune it was possible but in the current version it is not possible. Has some genius found a way to sync the Outlook 2011 contacts with iPhone using iTune or any other external software? I will be grateful for any help in the matter.

The comment from Apple support was partially true. If you search the web you will find that Office 2011 (latest Mac version of Office) has never been able to sync with an iPhone. Older versions (maybe), and Windows versions possibly, but not the latest Mac version. MS changed the format of just about everything in Outlook 2011. It was MS that broke the iTunes ability to sync, not Apple.
So, even though Office 2011 works just fine on a Mac, you loose the ability to sync with your iPhone. Thank the folks in Redmond for this.

How do you sync iCloud (contact, calendar, task) to outlook 2011 for Mac? and how do you make seemless sync between iCloud to Outlook 2011 to Blackberry device or an iPad?

I have three device: Macbook Pro (OSX 10.7.5) for work; an iPad and a Blackberry for mobile. I used mail, iCal, and Address Book combine with mobileme (iCloud) to exchange data such as contact, calendar and task from my Mackbook Pro to my iPad but never to Blackberry. The problem is my boss was asking me to change to Outlook 2011 for Mac because some of the email that I sent from Mail did not appear in my client's Blackberry. So how do you sync iCloud (contact, calendar, task) to Outlook 2011 for Mac? and how do you make seemless sync between iCloud to Outlook 2011 to Blackberry device or an iPad?
Best regards,
W. Sasongko

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