Lync 2013 mobile client. Can't verify the certificate from the server. Please contact your support team

We upgraded Lync Server 2010 to Lync 2013.
Users are able to login on desktop clients but unable to connect on mobile client. We get following error message:
Can't verify the certificate from the server.
Please contact your support team

Please check the Root CA is installed on your mobile device.
Can you sign in externally?
Please check you have updated the DNS records for Lync mobile autodiscover service.
Lisa Zheng
TechNet Community Support

Similar Messages

Lync 2013 mobile client can't see all fields in contact card

We have deployed Lync 2013 infra in our organization, now we observed, mobile Lync client users are not able to see other users mobile number on contact card rest all information is visible.
Is there any workaround or fix to resolve this issue. Appreciate quick help.

That's effectively by design (but a popular complaint). The workaround is to put the users who's mobile numbers you need in your Outlook contact list. There's another workaround related to setting the privacy relationship, but you have to coordinate
it with many people which is not too feasible.
Here are others upset about it:
http://ammarhasayen.com/2013/09/25/lync-2013-mobile-contact-card-not-showing-mobile-number/
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

While logon to lync it gives error " there was a problem verifying the certificate from the server "

i already go through all threads related to my question. but not even one thread is satisfying my question ok my problem is again the same it gives me error as i mentioned in title. client OS is XP. actually can somebody tell me which certificate
i should import in which name of certificate group.
N ya why error has occur. help me
thanks in advance
jayesh rohit

You'll want the CS root certificate in the trusted root certificate authorities area of the machine store (vs the user store). If there are any subordinate CAs with intermediate certificates, put them in the intermediate certification authorities area.
Verify that the certificate has the correct SANs for you server. Did you generate the certificate from the deployment wizard, did you check the box for the sip domains as you went through the wizard? Is the certificate internally signed by your
certificate authority? Are you attempting to connect internally or externally when you see the issue?
Can you confirm that your SRV records for _sipinternaltls._tcp.domain.com have the correct port and hostname and that the hostname is also resolvable? Can you do the same for _sip._tls.domain.com?
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

CA issue - Workstation signin "There was a problem verifying the certificate from the server"

Hi,
We have issues with all workstations on our domain. I just recently setup Lync 2013 server on a windows 2012 OS. When I went to test sign-in, I received a message "There was
a problem verifying the certificate from the server". To fix this issue, I had to download the cert and import it into Trust Root Certification Authorities on the local workstation. This will be impossible if I have to do this for multiple machines.
Is there a way around this? Why is it asking to do this?
Thanks guys, much appreciated.
MM

You can follow the instructions here to use Group Policy to install your root certificate to all your workstations.
Or you could re-deploy your CA as an Enterprise CA.
Hi Georg,
Thank you for your reply.
I did deploy my CA as an Enterprise CA..... Not sure why its still asking me to install on workstations?
How can I confirm its an Enterprise CA?
Thanks,
MM

There was a problem verifying the certificate from the server

i can not sign in to my lync server in client user and the error message is "There was a problem verifying the certificate from the server".
i can sign in in my lync server by any account but i can not sign in in other pc clients.

Hi,there,
Just some additional info...
Please go through the following old threads with the same error message
http://social.technet.microsoft.com/Forums/en-US/ocscertificates/thread/19d74620-9ea8-4f19-bc01-25387e4ee380/
http://social.technet.microsoft.com/Forums/en-US/ocscertificates/thread/7a973094-6cd1-4f3f-9af0-6d330a9b8428
http://social.technet.microsoft.com/Forums/en-US/ocscertificates/thread/4034e791-6c3c-4c35-b936-bca734204fd4/
Hope these helpful!
B/R
Sharon
Sharon Shen
TechNet Community Support
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

I can not buy clothes in the game "Barcode KJ" write "Please contact iTunes support to complete this transaction," what to do!?!??! money on the card is still there

I can not buy clothes in the game "Barcode KJ" write "Please contact iTunes support to complete this transaction," what to do!?!??! money on the card is still there

Click here and request assistance.
(73618)

HT3702 I am trying to purchase a"boost" in a game and this is the pop up i get "Please contact iTunes support to complete this transaction

I am trying to purchase a"boost" in a game and this is the pop up i get "Please contact iTunes support to complete this transaction
What do I do?

You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Lync 2013 Mobility Client - Video Call Issue (Everything Else works).

Hey Technet’ies,
I have been struggling for a couple of weeks now to resolve one of the final issues with a Migration/Upgrade Project on Lync Server 2013.
I have nearly every Lync Client Scenario working well except the Mobility Client (outside of the domain) which cannot successfully complete a Video
Call to a Windows Desktop Client (inside the domain) – the toast pops up, but when we click accept - it just times out after 15 seconds
K
The strange thing is every other Video Call scenario works;
Mobility Client (Outside Domain)
àWindows Desktop Client (Inside Domain)
= Unsuccessful
Mobility Client (Inside Domain)
à Windows Desktop Client (Inside Domain) = Successful
Mobility Client (Inside Domain)
à Windows Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Windows Desktop Client (Outside Domain) = Successful
Mobility Client (Inside Domain)
à Mac Desktop Client (Inside Domain) = Successful
Mobility Client (Inside Domain)
à Mac Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Mac Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Mac Desktop Client (Inside Domain) = Successful
Mobility Client (All Scenarios)
à Mobility Client (All Scenarios) = Successful
Our setup is pretty standard;
All OS servers are Win Server 2012 R2
Lync 2013 Standard FE Server
Lync 2013 Edge Server
Reverse Proxy IIS AAR (Also Win Server 20012 R2)
Lync 2013 Desktop Clients, Lync 2011 Mac Clients, IOS and Android Mobility Clients – all latest versions.
External NAT (via Cisco Routers ACL’s)
Internal Windows Firewall Currently off on all Servers
All Certs / DNS Configured as per Technet Recommendation
I have reviewed / analysed a number of log/trace files – looking for some/any information on the problem;
Mobility Client (cmlogX.log)
Windows Desktop Client (*.etl) / Microsoft Message Analyzer
Lync 2013 Server (CSController)
With all my looking I could not make out an error except a timeout (15 seconds) on the Mobility Client log (which I currently can’t find).
Clearly we are missing something and I have gone up and down our implementation a number of times, the only semi-unknown is our old 2010 Pool / Central Management Server (which is currently pretty much redundant but the majority of users still on).
I would really appreciate any feedback anyone can provide or any insight anyone may have on this challenge.
Thanks in advance, Alex.
Alex

Hi Andrew,
Thanks for the quick contact!!
Sorry - typo in my post, I have now corrected it;
Mobility
Client (Outside Domain) àWindows
Desktop Client (Inside Domain) = Unsuccessful
So I completely missed that blog post of yours (out of the 100's I have read) and you are the first person to clearly say (in simple terms) to point the lyncweb.contso.com to the public IP address on my internal DNS, I have just made that change and see
if it will correct the issue - will wait for replication.
Also I am running IIS / AAR as Reverse Proxy (not ISA) and had the Internal DNS Host A of lyncweb.contso.com and lyncdiscover.contso.com point back to my Reverse Proxy Internal NIC (i.e. 10.1.1.32) as the External NIC is isolated on in the Perimeter Network,
is this correct?
So it now goes like this
*Inside Domain*
lyncdiscover.contson.com --> 10.1.1.32 (Reverse Proxy Internal Nic) --> 10.1.1.26 (Front End Server)
lyncweb.contson.com --> 201.183.0.1 (Reverse Proxy External Nic - Public IP) --> 10.1.2.16 (Reverse Proxy External Nic) --> 10.1.1.26 (Front End Server)
Does this make any sense, I know ISA and IIS/AAR are pretty much interchangeable.
Thanks again Andrew and look forward to any feedback,
Alex.
Alex

Receiving error when signing into Lync 2013 Externally "There was a problem verifying the certificate from the server"

I have gone through multiple forums and just about everyone states install the Root CA on the machine trying to connect.
I have installed the Root CA on this machine as it is not on the domain and is not inside the domain. It is installed in the Trusted Root CA folder.
I run the test connectivity microsoft tester and this is what i receive:
Testing remote connectivity to Microsoft Lync server through the Lync Access Edge server sip.netrixit.com on port 5061 to verify user [email protected] can connect remotely.
Specified remote connectivity test(s) to Microsoft Lync server failed. See details below for specific failure reasons.
<label for="testSelectWizard_ctl12_ctl06_ctl03_tmmArrow">Tell
me more about this issue and how to resolve it</label>
Additional Details
Couldn't sign in. Error: Error Message: Unknown error (0x80131500).
Error Type: TlsFailureException
Any insight would be helpful.

Here is certificate you have your edge server external interface for sip.netrixit.com
Common name: *.netrixit.com
SANs: *.netrixit.com, netrixit.com
Valid from January 30, 2014 to January 30, 2015
Issuer: Go Daddy Secure Certification Authority
As per Wildcard certificate support in Lync Server 2013
http://technet.microsoft.com/en-us/library/hh202161.aspx
Server roles that are not support for WildCard Certificate
Internal server roles (including, but not limited to the Mediation Server, Archiving and Monitoring Server, Survivable Branch Appliance, or Survivable Branch Server)
External Edge Server interfaces
Internal Edge Server
Please change the certificate on edge server external interface
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer"
Regards Edwin Anthony Joseph

Lync 2013 Mobile Client

have a test Lync 2013 onprem installation, everything works fine both from inside and outside, however the Lync Client for iphone does not function as supposed. I checked debug logs on all servers and see nothing that could cause the behaviour. The strange
thing is that for example IM is actually working, the problem is that it disconnects on every action.
So, the test scenario is as following
- User 1 is logged on Lync Client on Windows 7 - LAN
- User 2 is logged on on Lync Mobile on Iphone - public internet
User 1 sees presence of User 2
User 1 sends IM message to User 2 - no errors
User 2 successfully recieves the message - gets an error "Failed to process the server respons" and appears offline
User 2 signs out of Lync Mobile and signs back In- no errors
User 2 sends IM message back to User 1 - gets an error "Failed to process the server respons" and appears offline
User 1 recieves the IM message - no error
Any glues anyone? Where to look? I used debugging tools (S4 and SIPStack) both on Edge and FE and found nothing strange
Thanks in advance
Emin

Hi,
Which kind of Reverse Proxy did you use (TMG or IIS ARR)?
Did the issue only happen to you or for multiple users?
Did the issue only happen for IPhone or for all kind of mobile clients (IOS, Android, Windows Phone)?
If the issue happen only for you, please try to use another mobile and test the issue again.
If the issue happen for multiple users, and only happen for IOS client, try to update to the latest version for Lync IOS client and test again.
If the issue happen for multiple users, and happen for all kind of mobile platforms, double check the configuration of Reverse Proxy ( certificate, port).
For WP8 root certificates need to have HTTP URLs in the CRL (Certificate Revocation List). If root certs doesn’t contain these CRL attributes than the certificate won’t be accepted by WP8 and sign in would fail.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2010 Mobile client can't connect to the server. it may be busy or temporarily unavailable

I have the following issue after renewed the Lync internal and external certificates, Lync Mobile client get the following message when try to connect from internal or external network "can't connect to the server. it may be busy or temporarily
unavailable"
PS I tried a lot of solutions from different articles, but the same result.
presented below my environment:
Two Lync 2010 frontend servers with one pool.
Two edges server.
HW load balancer.
Log from Lync connectivity analyzer.
User Name: [email protected]
Logging test parameters:
SIP Uri: [email protected]
Discovery Type: Automatic Discovery
Network access: NetworkAccessExternal
Selected client: ApplicationLyncMobile2010
Starting Lync server autodiscovery
Please wait; this test may take several minutes to complete...
Starting automatic discovery for secure (HTTPS) internal channel
Sending HTTP request to
https://lyncdiscoverinternal.xxx.com/[email protected]
Exception encountered while sending an HTTP request to
https://lyncdiscoverinternal.xxx.com/[email protected]: An error occurred while sending the request.. Complete Exception: \r\nSystem.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to
connect to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden by its access permissions 192.168.89.25:443
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendHttpRequest>d__9.MoveNext()
An error occurred while sending the request.
Unable to connect to the remote server
An attempt was made to access a socket in a way forbidden by its access permissions 192.168.89.25:443
For troubleshooting, try using a browser to open the server discovery URL
https://lyncdiscoverinternal.xxx.com/[email protected]
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden
by its access permissions 192.168.89.25:443
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendHttpRequest>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendRequest>d__d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<TryNextUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<StartDiscoveryJourney>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at LyncConnectivityAnalyzerCore.Utilities.<RetrieveUserLocation>d__3e.MoveNext()
Server discovery failed for secured internal channel against
https://lyncdiscoverinternal.xxx.com/
Starting automatic discovery for unsecure (HTTP) internal channel
Sending HTTP request to
http://lyncdiscoverinternal.xxx.com/[email protected]
Exception encountered while sending an HTTP request to
http://lyncdiscoverinternal.xxx.com/[email protected]: An error occurred while sending the request.. Complete Exception: \r\nSystem.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to
connect to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden by its access permissions 192.168.89.25:80
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendHttpRequest>d__9.MoveNext()
An error occurred while sending the request.
Unable to connect to the remote server
An attempt was made to access a socket in a way forbidden by its access permissions 192.168.89.25:80
For troubleshooting, try using a browser to open the server discovery URL
http://lyncdiscoverinternal.xxx.com/[email protected]
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden
by its access permissions 192.168.89.25:80
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendHttpRequest>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendRequest>d__d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<TryNextUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<StartDiscoveryJourney>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at LyncConnectivityAnalyzerCore.Utilities.<RetrieveUserLocation>d__3e.MoveNext()
Server discovery failed for unsecured internal channel against
http://lyncdiscoverinternal.xxx.com/
Starting automatic discovery for secure (HTTPS) external channel
Sending HTTP request to
https://lyncdiscover.xxx.com/[email protected]
Exception encountered while sending an HTTP request to
https://lyncdiscover.xxx.com/[email protected]: An error occurred while sending the request.. Complete Exception: \r\nSystem.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect
to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden by its access permissions 192.168.89.25:443
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendHttpRequest>d__9.MoveNext()
An error occurred while sending the request.
Unable to connect to the remote server
An attempt was made to access a socket in a way forbidden by its access permissions 192.168.89.25:443
For troubleshooting, try using a browser to open the server discovery URL
https://lyncdiscover.xxx.com/[email protected]
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden
by its access permissions 192.168.89.25:443
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendHttpRequest>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendRequest>d__d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<TryNextUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<StartDiscoveryJourney>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at LyncConnectivityAnalyzerCore.Utilities.<RetrieveUserLocation>d__3e.MoveNext()
Server discovery failed for secured external channel against
https://lyncdiscover.xxx.com/
Starting automatic discovery for unsecure (HTTP) external channel
Sending HTTP request to
http://lyncdiscover.xxx.com/[email protected]
Exception encountered while sending an HTTP request to
http://lyncdiscover.xxx.com/[email protected]: An error occurred while sending the request.. Complete Exception: \r\nSystem.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect
to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden by its access permissions 192.168.89.25:80
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendHttpRequest>d__9.MoveNext()
An error occurred while sending the request.
Unable to connect to the remote server
An attempt was made to access a socket in a way forbidden by its access permissions 192.168.89.25:80
For troubleshooting, try using a browser to open the server discovery URL
http://lyncdiscover.xxx.com/[email protected]
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden
by its access permissions 192.168.89.25:80
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendHttpRequest>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendRequest>d__d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<TryNextUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<StartDiscoveryJourney>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at LyncConnectivityAnalyzerCore.Utilities.<RetrieveUserLocation>d__3e.MoveNext()
Server discovery failed for unsecured external channel against
http://lyncdiscover.xxx.com/
None, AutoInternalSecureD, AutoInternalUnsecureD, AutoExternalSecureD, AutoExternalUnsecureD, ManualDNSFail, ManualSecureD, ManualUnsecureD, AuthBrokerInternalLMXCheckGET, AuthBrokerInternalLMXCheckPOST, AuthBrokerExternalLMXCheckGET, AuthBrokerExternalLMXCheckPOST,
MobilityMCXInternalLMXCheckGET, MobilityMCXInternalLMXCheckPOST, MobilityMCXExternalLMXCheckGET, MobilityMCXExternalLMXCheckPOST, LMXSIPServerInternalDNS, LMXSIPServerExternalDNS, MobilityUCWAInternalCheckPOST, MobilityUCWAExternalCheckPOST
Automatic discovery of the Lync server failed. Please verify the server requirements at
http://go.microsoft.com/fwlink/?LinkId=278998 . Lync mobile apps do not require automatic discovery. You could enter the server FQDN manually and test connectivity again.
Microsoft Lync Connectivity Analyzer cannot analyze deployment readiness until a discovery test has completed successfully.

Hi
Is that Port 443 opened? check the fire wall.
is that external Lync clients are logging in with out any issues.
by seeing the Log it is unable to connect on port 443
Unable to connect to the remote server ---> System.Net.Sockets.SocketException: An attempt was made
to access a socket in a way forbidden by its access permissions 192.168.89.25:443
For troubleshooting the Mobility issues follows this
http://blogs.technet.com/b/nexthop/archive/2012/02/21/troubleshooting-external-lync-mobility-connectivity-issues-step-by-step.aspx
Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

Lync 2013 mobile client (android/windows phone) can't sing in

Hello
We have deployed Lync 2013 Server (no CU)in our Organization, wehn we use desktop client or Metro App, all works fine. But when we trying to connect from android or windows phone App, we get notice:
"We cannot log you in beacuse your organization don't support this produkt version"
Some one can advice ?

Hi,
Agree with Michael.
What’s more, did you deploy Reverse Proxy on DMZ zone to support mobility devices to login Lync client?
If not, you need to deploy a Reverse Proxy firstly with the help of the link below:
http://technet.microsoft.com/en-us/library/gg398069.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 Mobile client on Windows phone

Hello All,
I am configuring Lync 2013 client and lync 2013 server.
When i try to sign in on Windows Mobile, it does not sign in. Log file also empty.
I uses IIS ARR as RP. Is there any way to see logs on IIS ARR ?
regards

Hi,
Did the issue happen only for you or for multiple users?
You can login manually in your Windows Lync client:
https://<ExtPoolFQDN>/Autodiscover/autodiscoverservice.svc/Root for external access
https://<IntPoolFQDN>/AutoDiscover/AutoDiscover.svc/Root for internal access
You can check Reverse Proxy (IIS ARR) with the help of the link below:
http://blogs.technet.com/b/nexthop/archive/2013/02/19/using-iis-arr-as-a-reverse-proxy-for-lync-server-2013.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

LYNC 2013 mobility clients disconnect and AAR bad response time

Good day,
I'm new to this, but have to implement LYNC 2013 for our company.
I have implemented Lync 2013 by following various instructions and all seems fine... apart from all mobile clients (internal/external - Andoid/IOS). They get disconnected after a few minutes. On Android the error is "unknown error" (very useful)
and on IOPS it's "unhandeled alert type 302 E_Badgateway (E2-3-35).
What I have noticed is that on AAR, on the LYNCWEB server farm (under " Monitoring and Management") the response time is huge (10000 + ms) and when the errors come up on the clients I get a "failed request".
I can not think what may be wrong but all is pointing to AAR?
AAR is version 3 running on 2021 R2
any ideas? been stuck for a week on this now.
Many thanks
DD

Hi,
From your description above, it seems to be the issue with IIS ARR.
You can check with the following steps:
Check if DNS records and certificate were appropriate.
Check if ExposedWebURL set to External.
Try to increase the time out value from 200 to 1800
More details:
http://blogs.technet.com/b/nexthop/archive/2013/02/19/using-iis-arr-as-a-reverse-proxy-for-lync-server-2013.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Office Communicator 2007 "There was a problem verifying the certificate from the server" issue

Hello,
Last Friday is when this error first started. This is effecting all users. I am new to this position and am unfamiliar with how the Communicator server is setup. I am unsure as to where to look and where to start. We are using Office Communicator 2007 R2
running on a VM with Server 2003 R2. This is the only application being used on this host. Any ideas on where to start looking?
Thanks for the help

Hi Jenebo,
Looks like you did not install the CA install your client PC.
Access you enterprise CA server, like
http://dc.server.com/certsrv, download the certificate chain and intall it.
If it still can not work, please check you use automatic configuration to login your ocs client and you can resolve the SRV record to correct srv hostname using Nslookup.
If you use manual configuration, please do not use IP address of of FE.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
I issued a certificate off of the server running OC 2007; I do not have a dedicated CA server. How would I pull the crtificate off of that server and install it on my clients (server name is SFBlackberry)?
By the way, half of the clients worked after I renewed the CA on the server and the other half are the ones I am having problems with.
Thanks for your help...as you can tell I am new to OC and really appreciate your help.

Lync 2013 mobile client. Can't verify the certificate from the server. Please contact your support team

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