Lync 2013 not hear ring back in mobile when call by number
Hi,
I have setup a Lync server 2013 standard Front end on windows server 2012 R2 and also installed update for Mobility service and enabled it. It seems everything works perfect but...
When I call by number in android phones and iphones, I do not hear ring back tone, although call is proceeded and if the calling person answer the call, everything will be fine. The strange thing is that if I call by name I hear ring back
tone.
This problem does not exist while using windows phone or desktop client.
Thanks, Amir.
Early media refers to media (e.g., audio and video) that is exchanged before a particular session is accepted by the called user.
If the remote party does not generate it, then you will not hear it. As stated by Holger, the logs will have this information. Without the logs it is not possible to identify where the problem is. Your app might have received it and not played it or it was
never send.
Regards Herbert Zimbizi
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Lync 2013 and simultaneous ring
We have Lync 2013 and 2010 in our topology with Cisco Call Manager version 8.x. Simultaneous ring worked for a while but is no longer fully functional. Lync client to Lync client calls ring in Lync and on the desktop phone but calls to the desk number do
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http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns728/ns784/1048876.pdf
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software
or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Lisa Zheng
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In my first iPhone 5, the speaker didn't work and people could not hear me on Speaker phone when I used it. When I used the video recording it did not record sound at all only a hissing/static sound, no voice. I wished for a software fix. I did a hard reset, nothing. I did a full restore to factory settings not putting my backup on and the problem persisted.
i have been provided with this info
You can find troubleshooting tips, how-to articles, and moderated
> > discussion forums on our support website:
> >
> > www.apple.com/support
> >
> > iPhone: Basic troubleshooting
> > http://support.apple.com/kb/HT1737
> >
I did every step in the link that i have been provided with (thank you), but I’m
still experiencing the same issue. My experience with Apple has been
excellent and this has been the first time I have experienced something
like this with an Apple product. I hope we can find a quick solution.
In order to get the iPhone 5 as soon as it launched (being a major fan of
Apple products!), I purchased my iPhone 5 from the UK through a friend of
mine who lives there.
My question is: can I have the faulty device replaced within Saudi by one
of the official resellers here (we have 3: STC, Mobily and Zain)? I want to
avoid the disruption, complication and expense of sending it back to the
UK.
Could you advise whether this is possible or not, and if not how should I
go about having the device replaced?
Thank you in advance for your cooperation.Nice try! Take a hike.
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I have read the thread about turning off dialpad sounds when calling a number. I used to always be able to do this on my 4S but not so since the latest software on the 5. Keyboard clicks are turned off and still have dialpad sound. I've NEVER had to mute to dial before.
I really do not think it is the iPad or your network connection. Other users have reported this very same issue. Try this and see if it works for you - it may not work - but it's easy to try - harmless - and it has worked in the past for others.
Try signing out of your account and restart your iPad.
Go to Settings>Store>Apple ID and tap the ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. Go back to Settings>Store> Apple ID and sign in again. -
Lync 2013 - consuming 180 ringing responses from a forked request
Is it possible to configure Lync 2013 to only send a single 180/183 ringing back upstream after an INVITE to Lync triggers multiple INVITEs to Lync subscriber endpoints that each end up generating a 180/183 message.
In case of simultaneous ring, I want Lync to consume all these 180s to avoid unnecessary messaging back to the originator INVITE'ing Lync that is behind a SBC.
It seems to be acting as a forking proxy rather than b2bua.Hi,
Agree with Holger Bunkradt.
Lync Server determines which endpoint is currently most active for that user. For example, a user might be Away at two of the three endpoints, so the server sends the message only to the endpoint where the user is Available. If the server is unable to determine
which state is most active, it sends the message to the endpoint it determines most likely active and waits to see if the user acknowledges the toast at any location. If the user opens the toast at an endpoint, the server removes the message from the other
endpoints. If an endpoint doesn’t acknowledge the message, the server leaves the message at only one location which is the most likely endpoint.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
side question: why no Lync 2013 dedicated forum in the options? not even in Office (365)?
We have several computers where the Lync 2013 goes to "not responding" every time you try to do something but also when you leave it alone (only program running according to task manager - just to check it is not crashing ...).
The first computers presenting the symptoms were Dell Precision M4500 laptops (8GB RAM) upgraded to Windows 8.1 several month before the issue started.
Lync started crashing on computer A in the days following a series of updates done on May 28th. Computer B (same hardware, same age) had been offline for a while, was updated on June 13th and Lync started crashing as well.
First suspect: one of the updates common to both computers at the time of the crash
- kb2768005 security update for MS Office 2013
- kb2878316 security update for MS Office 2013
- kb2768016 update for MS Office 2013
- kb2880462 update for MS Office 2013
- kb2726952 update for MS Publisher 2013
- kb2817301 update for MS Visio 2013
- kb2920189 security update fo MS Windows
- kb2926765 security update for MS Windows
- kb2931366 security update for MS Windows
- kb2956575 update for MS Windows
- kb2962140 update for MS Windows
- kb2965065 update for MS Windows
All "suspect" updates have been uninstalled one at a time except for kb2920189 "required by your computer, cannot be uninstalled (windows update standalone updater)" - no improvement
Suspect number two: Bluetooth >> try running Lync with the bluetooth off (and also the wi-fi off) - no improvement
Supsect number three: graphical adapter because the only error in event viewer is related to nvvsvc.exe >> update the driver software of NVIDIA Quadro FX880M - no improvement
At this point, Lync crashes also on computer C (Dell Precision M4400 laptop - 4GB RAM - NVIDIA Quadro FX1700M - no bluetooth).
Deleting the Outlook Profile, launching a repair of Office 2013 and restarting the computer makes no difference.
Tests all done with same user (working fine on other computers).
Any ideas ? THXThere are almost always a driver issue, but they're not always easy to fix. I'll often remove the brand-name drivers and let native Windows drivers take over to see if I can make it go away before trying to find the culprit.
You're on the right track though. Rather than uninstall, see if you can a similar model and update it until you can break it.
Also, this is the matching Lync 2013 forum you were looking for:
http://social.technet.microsoft.com/Forums/lync/en-US/home?forum=lyncprofile
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications -
IISARR URLS for Lync 2013 not working externally
Hello All,
Currently facing issue of opening lyncdiscover.domain.com from external.
I have created the server farm uing IISARR for Lync2013 & added 5 rules under the server farm as shown below:
meet.domain.com
dialin.domain.com
lyncdiscover.domain.com
owebapp.domain.com
When I tried browse all the above URL's none of the URLs are opening & showing below errors as attached screen shot:
Also when I tried test by using Lync 2013 Connectivity Analyzer showing below errors
SIP Uri: [email protected]
Logging test parameters:
User Name:
Discovery Type: Automatic Discovery
Network access: NetworkAccessInternal
Selected client: ApplicationLMX
Starting Lync server autodiscovery
Please wait; this test may take several minutes to complete...
Starting automatic discovery for secure (HTTPS) internal channel
lyncdiscoverinternal.domain.com can't be resolved by the DNS server. Skipping internal discovery.
For more information on DNS requirements for automatic discovery, please refer to http://go.microsoft.com/fwlink/?LinkId=278998
Starting automatic discovery for secure (HTTPS) external channel
Sending HTTP request to https://lyncdiscover.domain.com/[email protected]
Cookie found in autodiscover response: StatusCode: 500, ReasonPhrase: 'URL Rewrite Module Error.', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:26 GMT
Server: Microsoft-IIS/8.5
Content-Length: 5694
Content-Type: text/html; charset=utf-8
Autodiscover: SendRequest(): the URL https://lyncdiscover.domain.com/[email protected] couldn't be connected. Complete HTTP headers:\r\n Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:26 GMT
Server: Microsoft-IIS/8.5
Couldn't connect to URL https://lyncdiscover.domain.com/[email protected]
Reason: Internal server error (HTTP status code 500)
System.Exception: Exception of type 'System.Exception' was thrown.
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.TerminateAD(String mesg)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendRequest>d__d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<TryNextUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<StartDiscoveryJourney>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LyncConnectivityAnalyzerCore.Utilities.<RetrieveUserLocation>d__3e.MoveNext()
Server discovery failed for secured external channel against https://lyncdiscover.domain.com/
Starting automatic discovery for unsecure (HTTP) external channel
Sending HTTP request to http://lyncdiscover.domain.com/[email protected]
Cookie found in autodiscover response: StatusCode: 500, ReasonPhrase: 'URL Rewrite Module Error.', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:44 GMT
Server: Microsoft-IIS/8.5
Content-Length: 5765
Content-Type: text/html; charset=utf-8
Autodiscover: SendRequest(): the URL http://lyncdiscover.domain.com/[email protected] couldn't be connected. Complete HTTP headers:\r\n Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:44 GMT
Server: Microsoft-IIS/8.5
Couldn't connect to URL http://lyncdiscover.domain.com/[email protected]
Reason: Internal server error (HTTP status code 500)
System.Exception: Exception of type 'System.Exception' was thrown.
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.TerminateAD(String mesg)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendRequest>d__d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<TryNextUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<StartDiscoveryJourney>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LyncConnectivityAnalyzerCore.Utilities.<RetrieveUserLocation>d__3e.MoveNext()
Server discovery failed for unsecured external channel against http://lyncdiscover.domain.com/
None, AutoInternalDNSFail, AutoInternalSecureD, AutoInternalUnsecureD, AutoExternalSecureD, AutoExternalUnsecureD, ManualDNSFail, ManualSecureD, ManualUnsecureD, AuthBrokerInternalLMXCheckGET, AuthBrokerInternalLMXCheckPOST, AuthBrokerExternalLMXCheckGET, AuthBrokerExternalLMXCheckPOST,
MobilityMCXInternalLMXCheckGET, MobilityMCXInternalLMXCheckPOST, MobilityMCXExternalLMXCheckGET, MobilityMCXExternalLMXCheckPOST, LMXSIPServerInternalDNS, LMXSIPServerExternalDNS, MobilityUCWAInternalCheckPOST, MobilityUCWAExternalCheckPOST
Automatic discovery of the Lync server failed. Please verify the server requirements at http://go.microsoft.com/fwlink/?LinkId=278998
Microsoft Lync Connectivity Analyzer cannot analyze deployment readiness until a discovery test has completed successfully.
=============================================================================
NOTE : For my current Set Up for Lync 2013 please refer this link & kindly ignore the SQL archiving & monitoring issue for database mismatch version as it is resolved:
http://social.technet.microsoft.com/Forums/lync/en-US/032a8ef2-636d-40ae-a4f1-951e9a39999f/lync-2013-archiving-and-monitoring-sql-database-version-mismatch-issues?forum=lyncdeploy
Any help really appreciated
Regards
Anand S
Thanks & Regards Anand Sunka MCSA+CCNA+MCTSHi,
Please make sure there is no typos in the URL rewrite rule.
You can configure IIS ARR to display more information with the error with the following path:
Open IIS Manager –> Sites –> Default Web Site –> Error Pages –> Edit Feature Settings.
Select Detailed error
Then you can access simple URL again to check the full error message.
More details:
http://unifiedme.co.uk/2014/04/iis-arr-500-internal-server-error-get-meaning-full-info/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
When placing call can not hear ringer in earpeice
When placing phone call,can not hear phone ringing in earpeice,speakerphone works ok when turned on ,then turning off speaker phone phone works ok
I am having the same problem with my iPhone 4s with iOS 5.0.1.
Symptoms: I dial the number and the phone's display shows "calling ..." and the red "End" button, but I cannot hear an outgoing ringer.
I was under the impression that the phone on the other end (that I was calling) was not ringing either, but that is not the case. The phone on the receiving end rings. I cannot hear the person I'm calling (or his/her answering machine) if he/she/it picks up.
My carrier is AT&T, but others in my office with the same phone/carrier have not experienced this problem. -
Lync 2013 not working externally
Hi,
Recently I have installed Lync 2013 in my organization and everything is working fine internally but when I tried from outside nothing is working. Please assist me in order to sort out this issue as I'm facing
this issue since last so many days and I tried so many things from my end but it didn't work.
Below is configuration on my edge.
Internal Interface--
192.215.x.x
Mask: 255.255.255.0
External Interface:
Public IP: 62.215.x.x
Mask: 255.255.255.x
Default: x.x.x.x
DNS: x.x.x.x
I have created the edge pool by using a option
use a single FQDN & IP Address, I'm using singe host name for access edge service, web conferencing & A/V edge server i.e. Pool1.domain.com.
Below is external setting for edge pool
Access Edge Service
FQDN: pool1.xyz.com
IP Address: 62.215.x.x
Port: 5061
Protocol: TLS
Web Conferencing edge service
FQDN: pool1.xyz.com
IP Address: 62.215.x.x
Port: 444
Protocol: TLS
AV Edge Service
FQDN: pool1.xyz.com
IP Address: 62.215.x.x
Port: 443
Protocol: TLS
I'm using same External IP for all three services.
Please let me know if I did anything wrong and assist me to resolve this issue as early as possible.
Regards,
Hakim. B
Hakim.B Sr.System AdministratorHi,
Thanks for update,
I have enable the windows event logging and getting below error when I checked with manual setting in lync client 2013.
The description for Event ID 4 from source Lync cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Lync
pool1.domain .com
Below error when I checked with Automatic setting in lync 2013 client.
The description for Event ID 3 from source Lync cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Lync
sipexternal.kcs.com.kw
Regards,
Hakim. B
Hakim.B Sr.System Administrator -
Lync 2013 not Updating folder with Outlook
Lync error that not update all folder as well as user having "hanging Status: not connected" but on workgroup machine status shows OK.
Connection Status:
DG URL Internal;https://VM106.domain.com.pk:443/groupexpansion/service.svc;--;
DG URL External;https://im.domain.com.pk:443/groupexpansion/service.svc;--;
Quality Metrics URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:HomeServer:s34Ggo9qtFKMrBibQIzj0gAA;--;
ABS Server Internal URL;https://VM106.domain.com.pk:443/abs/handler;--;
ABS Server External URL;https://im.domain.com.pk:443/abs/handler;--;
Voice mail URI;;--;
Exum URL;;--;
MRAS Server;sip:VM122.domain.com.pkdomain.com.pk;gruu;opaque=srvr:MRAS:UzOAyE46oVSXugR2hrjPgAAA;Enabled;
GAL Status;https://VM106.domain.com.pk:443/abs/handler;--;
Focus Factory;sip:talha.malikdomain.com.pk;gruu;opaque=app:conf:focusfactory;--;
Line;;--;
Location Profile;DefaultProfile;--;
Call Park Server URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:Microsoft.Rtc.Applications.Cps:HYueIR7pGFOx9hNeY2W6kAAA;--;
Server Address Internal;vm106.domain.com.pk;--;
Server Address External;im.domain.com.pk;--;
Server SIP URI;malikdomain.com.pk;--;
Exum Enabled;TRUE;--;
Controlled Phones;TRUE;--;
GAL or Server Based Search;GAL search;--;
PC to PC AV Encryption;AV Encryption Enforced;--;
Telephony Mode;Telephony Mode Disabled;--;
Line Configured From;Auto Line Configuration;--;
Configuration Mode;Auto Configuration;--;
EWS Internal URL;
EWS External URL;
SharePoint Search Center URL;;--;
Skill Search URL;;--;
Connected Lync Server;sip.domain.com.pk;--;
Local Log Folder;D:\Users\Administrator\AppData\Local\Microsoft\Office\15.0\Lync\Tracing;--;
Inside User Status;FALSE;--;
Contact List Provider;Lync Server;--;
Pairing State;Lync cannot connect to your desk phone because the USB cable is not plugged in. Make sure that you connect the cable.;Enabled;
UCS Connectivity State;Exchange connection Down;--;
MAPI Information;UCMAPI is connected to Outlook, but one or more folders are not updating.;MAPI unavailable;
EWS Information;;EWS not deployed;
License State;Lync Basic;--;
Hanging Notification Status;;disconnect;
pChat Room Mgmt Int URL;https://VM106.domain.com.pk:443/PersistentChat/RM;--;
pChat Room Mgmt Ext URL;https://im.domain.com.pk:443/PersistentChat/RM;--;
pChat URIs;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Default URI;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Enabled?;TRUE;--;
and user connected lync and outlook from workgroup machine having subjected status.
DG URL Internal;https://VM106.domain.com.pk:443/groupexpansion/service.svc;--;
DG URL External;https://im.domain.com.pk:443/groupexpansion/service.svc;--;
Quality Metrics URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:HomeServer:s34Ggo9qtFKMrBibQIzj0gAA;--;
ABS Server Internal URL;https://VM106.domain.com.pk:443/abs/handler;--;
ABS Server External URL;https://im.domain.com.pk:443/abs/handler;--;
Voice mail URI;;--;
Exum URL;;--;
MRAS Server;sip:VM122.domain.com.pkdomain.com.pk;gruu;opaque=srvr:MRAS:UzOAyE46oVSXugR2hrjPgAAA;Enabled;
GAL Status;https://VM106.domain.com.pk:443/abs/handler;--;
Focus Factory;sip:talha.malikdomain.com.pk;gruu;opaque=app:conf:focusfactory;--;
Line;;--;
Location Profile;DefaultProfile;--;
Call Park Server URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:Microsoft.Rtc.Applications.Cps:HYueIR7pGFOx9hNeY2W6kAAA;--;
Server Address Internal;vm106.domain.com.pk;--;
Server Address External;im.domain.com.pk;--;
Server SIP URI;talha.malikdomain.com.pk;--;
Exum Enabled;TRUE;--;
Controlled Phones;TRUE;--;
GAL or Server Based Search;GAL search;--;
PC to PC AV Encryption;AV Encryption Enforced;--;
Telephony Mode;Telephony Mode Disabled;--;
Line Configured From;Auto Line Configuration;--;
Configuration Mode;Auto Configuration;--;
EWS Internal URL;https://email.domain.com.pk/EWS/Exchange.asmx;--;
EWS External URL;https://email.domain.com.pk/ews/exchange.asmx;--;
SharePoint Search Center URL;;--;
Skill Search URL;;--;
Connected Lync Server;sip.domain.com.pk;--;
Local Log Folder;D:\Users\Administrator\AppData\Local\Microsoft\Office\15.0\Lync\Tracing;--;
Inside User Status;FALSE;--;
Contact List Provider;Lync Server;--;
Pairing State;Lync cannot connect to your desk phone because the USB cable is not plugged in. Make sure that you connect the cable.;Enabled;
UCS Connectivity State;Exchange connection Down;--;
MAPI Information;UCMAPI is connected to Outlook, but one or more folders are not updating.;MAPI unavailable;
EWS Information;;EWS Status OK;
License State;Lync Basic;--;
Hanging Notification Status;;Connected;
pChat Room Mgmt Int URL;https://VM106.domain.com.pk:443/PersistentChat/RM;--;
pChat Room Mgmt Ext URL;https://im.domain.com.pk:443/PersistentChat/RM;--;
pChat URIs;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Default URI;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Enabled?;TRUE;--;
Facing error on all users profile as i have two SMTP address @domainX.com.pk and @domainY.com.pk and i have change default smtp but error still same.
Apart from this when i check my outlook conversion folder is up to date and updated.
Talha Faraz MalikHi,
If you change the SMTP account same with SIP account, please try to delete Lync user profile and restart Lync, Outlook client to test again.
If you want to use different SMTP account with Lync account, you can also try to change Lync client policy, change the parameter DisableEmailComparisionCheck to True.
More details:
http://www.lync.geek.nz/2014/04/lync-2013-exchange-integration.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Lync 2013 not saving conversations to Outlook 2013
I have several users running lync 2013 and outlook 2013. And randomly lync stops saving the conversation history to outlook. All office and windows updates are completed. Each user is on Windows 7 enterprise .
Here are a few things we have tired:
full office repair
Uninstall and reinstall of office 2013, with the removal tool as well.
made sure users had owner permissions to Conversation history folder in outlook.
The only permanent fix we have found is a erase and re-install of the whole system. Any one have any ideas?Hi,
Have you tried creating a new mail profile in Control Panel?
http://support.microsoft.com/kb/829918/en-us
And please make sure you have configured the setting to save conversation history in Lync Options as the image below:
Regards,
Melon Chen
TechNet Community Support -
Lync 2013 android client fails to login bug when ISP overrides DNS
Hello all,
I've noticed an issue occurring in the latest Android client (as of 3/9/2015) with internet networks where the provider resolves all DNS queries to an IP address (e.g. T-Mobile, Cox Cable, and lots of others).
Essentially, sometimes I have noticed my android client stuck on "Signing in". The diagnostic logs show that the client is attempting to resolve http://lyncdiscover.contoso.com (which is not resolvable
externally), but T-Mobile is sending it into a search engine. The app continues to try to connect despite not realizing that it really did not resolve properly. See below logs.
<html><head><meta http-equiv="refresh" content="0;url=http://lookup.t-mobile.com/index.php?origURL=http://lyncdiscoverinternal.contoso.com/"/></head><body><script type="text/javascript">window.location="http://lookup.t-mobile.com/index.php?origURL="+escape(window.location)+"&r="+escape(document.referrer);</script></body></html>
</ReceivedResponse>
Mar 9, 2015 8:26:50 AM ERROR LYNC: ERROR TRANSPORT /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/transport/common/private/TransportUtilityFunctions.cpp/1874:Accept-types (application/vnd.microsoft.rtc.autodiscover+xml;v=1) not found in Content-Type response from server (text/html). Not decoding.
Mar 9, 2015 8:26:50 AM INFO LYNC: INFO TRANSPORT /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/transport/requestprocessor/private/CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x9a306048)
Mar 9, 2015 8:26:50 AM INFO LYNC: INFO APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/infrastructure/private/CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
Mar 9, 2015 8:26:50 AM INFO LYNC: INFO APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/infrastructure/private/CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with url = http://lyncdiscoverinternal.contoso.com/, Hops = 1, status = E_ResponseUnknown (E2-1-5)
Mar 9, 2015 8:26:50 AM INFO LYNC: INFO APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/infrastructure/private/CTransportRequestRetrialQueue.cpp/725:Response received for req. UrlTrustResolver(0x9a306048): E_ResponseUnknown (E2-1-5) (RemoteNetworkPermanentError); Done with req.; Stopping resend timer
Mar 9, 2015 8:26:50 AM INFO LYNC: INFO APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/infrastructure/private/CUcwaAutoDiscoveryGetUserUrlOperation.cpp/393:CUcwaAutoDiscoverGetUserUrlOperation::onEvent received. Status = E_ResponseUnknown (E2-1-5), url = http://lyncdiscoverinternal.contoso.com/
Mar 9, 2015 8:26:50 AM INFO LYNC: INFO APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/infrastructure/private/CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with url = http://lyncdiscoverinternal.contoso.com/?sipuri=sip:[email protected], userUrl = , status = E_ResponseUnknown (E2-1-5)
Mar 9, 2015 8:26:50 AM DEBUG SigningInActivity: onStop()
Mar 9, 2015 8:26:50 AM DEBUG SigninActivity: onStop()
Mar 9, 2015 8:27:20 AM DEBUG HubActivity: onPause()
Mar 9, 2015 8:27:20 AM DEBUG MyStatusFragment: onPause()
Mar 9, 2015 8:27:20 AM DEBUG ContactsFragment: onPause()
Mar 9, 2015 8:27:20 AM DEBUG HubActivity: onStop()
Mar 9, 2015 8:27:20 AM INFO LYNC: INFO APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/objectmodel/private/CApplication.cpp/944:CApplication::serialize() called
Mar 9, 2015 8:27:20 AM VERBOSE LYNC: VERBOSE APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/infrastructure/privateandroid/CCredentialStore.cpp/90:storing credentials for service:0
Mar 9, 2015 8:27:20 AM VERBOSE LYNC: VERBOSE APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/infrastructure/privateandroid/CCredentialStore.cpp/90:storing credentials for service:1
Mar 9, 2015 8:27:20 AM INFO LYNC: INFO APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/objectmodel/private/CBasePersistableEntity.cpp/179:Storing 1 out-of-sync Object Models took 32ms
Mar 9, 2015 8:27:20 AM INFO LYNC: INFO UTILITIES /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/platform/persistentstorage/private/CBasePersistableComponent.cpp/245:Storing 3 out-of-sync components took 1ms
Mar 9, 2015 8:27:20 AM INFO PreferencesManager: commit is called on
Mar 9, 2015 8:27:20 AM DEBUG MyStatusFragment: onStop()
Mar 9, 2015 8:27:20 AM DEBUG ContactsFragment: onStop()
Mar 9, 2015 8:27:27 AM ERROR HttpConnection: org.apache.http.conn.HttpHostConnectException: Connection to https://lyncdiscoverinternal.contoso.com refused
at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:183)
at org.apache.http.impl.conn.AbstractPoolEntry.open(AbstractPoolEntry.java:164)
at org.apache.http.impl.conn.AbstractPooledConnAdapter.open(AbstractPooledConnAdapter.java:119)
at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:360)
at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:555)
at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:487)
at com.microsoft.office.lync.platform.http.HttpEngine.execute(HttpEngine.java:502)
at com.microsoft.office.lync.platform.http.HttpConnection$1.run(HttpConnection.java:219)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:422)
at java.util.concurrent.FutureTask.run(FutureTask.java:237)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
at java.lang.Thread.run(Thread.java:818)
Caused by: java.net.ConnectException: failed to connect to /198.105.244.104 (port 443) after 180000ms: isConnected failed: ECONNREFUSED (Connection refused)
at libcore.io.IoBridge.isConnected(IoBridge.java:238)
at libcore.io.IoBridge.connectErrno(IoBridge.java:171)
at libcore.io.IoBridge.connect(IoBridge.java:122)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:183)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:456)
at java.net.Socket.connect(Socket.java:882)
at org.apache.http.conn.scheme.PlainSocketFactory.connectSocket(PlainSocketFactory.java:119)
at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:144)
... 12 more
Caused by: android.system.ErrnoException: isConnected failed: ECONNREFUSED (Connection refused)
at libcore.io.IoBridge.isConnected(IoBridge.java:223)
... 19 more
Since DNS overrides by ISPs are a common occurance, I believe the app should properly handle this situation. I installed an app to override my DNS and use Google's DNS servers, and the client connects fine.Hi,
Did you login Lync 2013 mobile client internal or external the company?
Did the issue also happen for IOS/Windows Phones or just happen for Android Phones?
Please try to check if the issue only happen for your mobile Lync client or also happen for other Android mobile clients.
If the issue only happen for your Android mobile, please try to uninstall Lync client and install the latest version from Android Market and test the issue again.
If the issue happen for multiple mobile clients, please double check the Reverse Proxy settings, if you use IIS ARR for Reverse Proxy, you can troubleshooting with the help of the link below:
http://blogs.technet.com/b/nexthop/archive/2013/02/19/using-iis-arr-as-a-reverse-proxy-for-lync-server-2013.aspx
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].
Eason Huang
TechNet Community Support
Ok, I figured out that I had a partial misconfiguration, but the existing client behavior still leads to long delays on a variety of networks. I had the reverse proxy forwarding into port 80 instead of 8080, which seemingly caused problems
during the second autodiscovery phase after the first timed out. I have since confirmed that it's not just T-Mobile, but any such provider (e.g. Cox Cable, see below) that resolves all DNS entries.
Essentially, the following is happening:
1) Client attempts to resolve lyncdiscoverinternal first.
2) DNS record resolves to ISP's website, because they resolve everything and will return their own page if the entry really doesn't exist.
3) Lync client continues to try to connect to the ISP's address, and sits for at least a minute until it eventually falls to the lyncdiscover record.
From the below log entries, you can see that the login process is delayed a full minute due to the client being stuck on the lyncdiscoverinternal record! Again, this does not occur on ISPs that do not catch all DNS resolution
attempts, regardless of validity.
Mar 9, 2015 8:10:04 PM INFO HttpConnection: originalurl is
https://lyncdiscoverinternal.contoso.com/?sipuri=sip:[email protected] method Get
Mar 9, 2015 8:10:04 PM INFO HttpConnection: decodedurl is
https://lyncdiscoverinternal.contoso.com/?sipuri=sip:[email protected]
Mar 9, 2015 8:10:04 PM INFO LYNC: INFO TRANSPORT /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/transport/common/private/TransportUtilityFunctions.cpp/689:<SentRequest>
GET
https://lyncdiscoverinternal.contoso.com/?sipuri=sip:[email protected] 9, 2015 8:10:05 PM INFO LYNC: INFO APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/infrastructure/private/CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation
completed with url =
http://lyncdiscoverinternal.contoso.com/?sipuri=sip:[email protected], userUrl = , status = E_ResponseUnknown (E2-1-5)
GET http://lyncdiscoverinternal.contoso.com/
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "<html><head><meta">http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html><head><meta
http-equiv="refresh" content="0;url=http://finder.cox.net/main?InterceptSource=0&ClientLocation=us&ParticipantID=96e687opkbv4scrood8k84drs6gw5duf&FailureMode=1&SearchQuery=&FailedURI=http%3A%2F%2Flyncdiscoverinternal.contoso.com%2F&AddInType=4&Version=2.1.8-1.90base&Referer=&Implementation=0&method=GET"/><script
type="text/javascript">url="http://finder.cox.net/main?InterceptSource=0&ClientLocation=us&ParticipantID=96e687opkbv4scrood8k84drs6gw5duf&FailureMode=1&SearchQuery=&FailedURI=http%3A%2F%2Flyncdiscoverinternal.contoso.com%2F&AddInType=4&Version=2.1.8-1.90base&Referer=&Implementation=0&method=GET";if(top.location!=location){var
w=window,d=document,e=d.documentElement,b=d.body,x=w.innerWidth||e.clientWidth||b.clientWidth,y=w.innerHeight||e.clientHeight||b.clientHeight;url+="&w="+x+"&h="+y;}window.location.replace(url);</script></head><body></body></html>
</ReceivedResponse>
Mar 9, 2015 8:10:21 PM INFO LYNC: INFO APPLICATION /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/applicationlayer/infrastructure/private/CUcwaDataSynchronizer.cpp/799:Mode 0
timed out
Mar 9, 2015 8:11:08 PM ERROR HttpConnection: org.apache.http.conn.HttpHostConnectException:
Connection to https://lyncdiscoverinternal.contoso.com refused
at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:183)
Mar 9, 2015 8:11:08 PM INFO LYNC: INFO TRANSPORT /Volumes/ServerHD2/buildagent/workspace/200604/tps/ucmp/ucmp/transport/common/private/TransportUtilityFunctions.cpp/1032:<ReceivedResponse>
GET http://lyncdiscover.contoso.com/ -
HI
I have a strange problem concerning group call pickup in lync 2013.the pickup calls on snom 710 having only a second delay, but in lync client it having about 5-7 second
Anybody out there having similar problems with call pickup Groups?Hi,
Did you meet any other call delay when you using Lync?
As the issue happen for Lync desktop client, it can be performance issue. Please check if there is any error message from FE Server when the issue happen.
Also please check if you have updated Lync Server to the latest version, if not, update it and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Lync 2013 desktop sharing is giving Black screen when using virtual machine
Hello,
We have a user who is connecting our network through VPN and connecting to a virtual machine. He is able to login to lync but when he start desktop sharing or some one sharing the desktop to him, he is getting black screen. He is using windows 7 and Lync
2013 client. Please adviceHi,
Did he receive any error message?
Please double check the ports for VPN traffic.
Please also enable logging on Lync client for further troubleshooting.
What’s more, when users connect to the corporate network using a VPN client, Lync media traffic is sent through the VPN tunnel. This configuration can create additional latency and jitter because media traffic must pass through an additional layer of encryption
and decryption. The issue is compounded when the VPN concentrator is busy.
You can configuration like this:
Lync client connect to the Access Edge Server for all signaling connections when on the corporate VPN. However, Media sessions routed through the A/V Edge Server interface instead of establishing connectivity through the VPN tunnel.
More details:
http://blogs.technet.com/b/nexthop/archive/2011/11/15/enabling-lync-media-to-bypass-a-vpn-tunnel.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Lync 2013 not syncing conversations with mobile apps
Straight to the point, is there any way to sync conversations started on the pc client with the lync mobile app (iOS, Android..)? I've been doing some research and found that this was to be done on the updated version of the mobile app, but at the moment
we haven't been able to do so.
From what we've experienced, if we are connected on the two devices at the same time (PC and mobile), Lync will take the PC as the default and messages will be delivered to the pc client without any notice to the mobile app even though it's connected too.
So, if I get out of my desk and take the phone with me so that people could reach me through Lync, I'll have to sign off from the pc client so that the messages can be directed to my phone app.
Is there a way for changing this or this is the way it works for now? This happens not only for iPhone but for Android devices too.
Please let me know. Thanks!Lync Server send IM to the currently most active endpoint.
If the server is unable to determine which state is most active, it sends the message to the endpoint it determines most likely active and waits to see whether the user acknowledges the toast at any location. If the user opens the toast
at an endpoint, the server removes the message from the other endpoints. If an endpoint doesn’t acknowledge the message, the server leaves the message at only one location, the most likely endpoint.
Lisa Zheng
TechNet Community Support
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