Lync 2013 Office 365 - Can't Sign in

Hi,
Using Office 365 and Lync 2013.
Windows 7 64bit machine (New) Only built a couple of days ago.
I keep getting the following error
I have 2 machines next to eachother, one works perfect with Lync and signs in fine, the other does not and gets the erro above.
I also have another 3 newly built machines and they are having exactly the same issue.
When I get this message there is an Event as follows
The description for Event ID 0 from source MSOIDSVC.EXE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
InitializeSvcAPI failed with hr = 0x80048883
I can sign into Office 365 fine, and use all the funcationality.
I have tried the following
Reimage machine - No Success
Uninstall office 2013 - No Success
Removed By licence from Office 365 - No Success
Tried loggin in using the local admin account rather than Domain - No success
I have also tried installing the Microsoft Online Services Sign-in Assistant - No Success
As you can probably tell, im not having much success.
Any Ideas?

Hi there,
It really sounds like network connectivity issues, like firewall or DNS.
Have you tried to connect the clients from another network?
Additionally, have you been trough this help document?
http://office.microsoft.com/en-us/lync-help/troubleshooting-lync-online-sign-in-errors-administrators-HA102892879.aspx
There is also a KB with a lot of resources for troubleshooting Lync Online sign-in issues
http://support.microsoft.com/kb/2541980/en
Best of luck :)
/Anders Eide

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Lync 2013 (Office 365) Voice Mail to Text

Environment: Lync 2013 (Microsoft Office 365 ProPlus)
Issue: When the voice mail ends up in outlook inbox, the transcription (voice to text) is very poor. Why?
Any idea what technology MSFT is using for transcription (the voice commands within the voice mail system work well, but the transcription is very poor)? Most large businesses use Dragon (by Nuance).
Hope MSFT fixes this or just drop the transcription function until it works properly.

That's actually pretty good. Here is one I received from Lync to Lync using Polycom CX600
Hey Joy.
Wanted to give reckon on split covering -- a few will offer free sometimes this week can be.
Set up a meeting only send an email on this as well there give me a call back when you get a chance thanks bye.
Actual audio was:
Hey Georg,
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a chance. Thanks, bye.
Although they're even worse when they come from PSTN.
If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer"
Georg Thomas | Lync MVP
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Managing User Photos with On Premise Lync 2013 & Office 365

Hello, I'm just looking for a little clarity in terms of expected behavior when using the various methods of modifying user images on these systems.
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in that case you could use one of the AD attributes, thumbnailPhoto or jpegPhoto, the latter being preferred as it allows for higher resolution images. However in my experience, when using the jpegPhoto attribute, dirsync does successfully replicate the photo
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Hi FuzzMunk,
I don’t think that Lync Server will
synchronize the photo from
JPEGPhoto attribute, as I know
it only synchronizes the photo from
thumbnailPhoto attribute in Active Directory.
You can see the photo displayed on Office365 portal
because it synchronizes the photo from both the
thumbailphoto and jpegphoto attributes.
Some related articles and cases for your reference.
http://blogs.technet.com/b/nexthop/archive/2010/11/22/microsoft-lync-2010-photo-experience.aspx
https://technet.microsoft.com/en-us/library/jj688150.aspx
https://social.technet.microsoft.com/Forums/lync/en-US/3ffc4fcd-eefc-4eca-bc7e-bcd007157199/lync-photo-from-active-directory
https://social.technet.microsoft.com/Forums/windowsserver/en-US/53859480-a345-4ce0-a04e-9f1fc7a947c2/what-is-the-difference-between-jpegphoto-and-thumbnailphoto-attribute-in-ad?forum=winserverDS
Best regards,
Eric

App-V Office 2013/Office 365?

Hi,
In order to App-v Office 2013, apparently you need Office 365 ProPlus? How to get it, we do have Office 2013 ProPlus but that's not sufficient? Don't get what the difference is actually.
Note: we don't want to use Office 2013 click-n-run.
J.
Jan Hoedt
Note: the click-n-run doesn't give the option to mention you Exchange server, the junk folder used in Outlook etc., that's what we really need (just as the setup.exe /admin option in Office.

The difference between Office 365 ProPlus and Office Professional Plus 2013 is licensing only as the text you've quoted shows and as Rory has provided details on as well.
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If you have licensed Office 365, but want to use the Volume License media, you may have to purchase the media separately (which is really a download from the Volume License site). You may be required to purchase the minimum of 5 VL licenses to get access
to the media, but check with a Microsoft licensing expert for clarification.
The only supported method of deploying Office 2013 / Office 365 with App-V is via the Office Deployment Tool. This means that you can't use the VL media (SETUP /ADMIN) to create a configuration and capture that with the Sequencer.
See these articles for more info:
https://support.microsoft.com/kb/2772509 (Rory has already posted this one)
http://support.microsoft.com/kb/2915745
Please remember to click "Mark as Answer" or "Vote as Helpful" on the post that answers your question (or click "Unmark as Answer" if a marked post does not actually
answer your question). This can be beneficial to other community members reading the thread.
This forum post is my own opinion and does not necessarily reflect the opinion or view of my employer, Microsoft, its employees, or other MVPs.
Twitter:
@stealthpuppy | Blog:
stealthpuppy.com |
The Definitive Guide to Delivering Microsoft Office with App-V

Project Pro 2013 and syncing with SharePoint Online 2013 (Office 365)

Good day,
I am experiencing some challenges with a Project Pro master project file and syncing to SharePoint 2013 (Office 365).
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Individual projects can be synced to SharePoint without issue. Once synced, the site start page presents the Project Summary gant, clicking the Tasks link takes me to the tasks. Project files are stored in the Site Assets directory in each SharePoint site
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What doesn't work
When I create a new project (and sync it to a new site), then add two (2) existing project files that reside on SharePoint and then sync to the new master project site I
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Steven,
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Moreover, if you set up a dependency between Master project Task and Subproject task, then the sync will not work. All in all, there are limitations for this process, which is where Project Online/Project Server needs to be considered.
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Blog:
Podcast:
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What are share point server 2013 & Share point Designer 2013 & Office 365 & Yammer & Share point 2013 & Windows server 2008 server & Windows Server 2012 Server Data Center?

I need some clarifications.
What are share point server 2013 & Share point Designer 2013 & Office 365 & Yammer & Share point 2013 & Windows server 2008 server & Windows Server 2012 Server Data Center? How each them are related in collaboration system?
Is Share point server 2013 and Share pointer Designer 2013 available in 32bit version? If not, then how to use it in 32 bit machine by using any VMs?
Thanks
Senthil

SharePoint Server 2013:
http://office.microsoft.com/en-us/microsoft-sharepoint-collaboration-software-FX103479517.aspx
SharePoint Designer 2013:
Designer is used to develop SharePoint pages using HTML/CSS/JS as well as SharePoint Designer Workflows
Yammer:
https://about.yammer.com/
Windows Server is Windows, but the Server OS. SharePoint runs on top of supported Windows Servers editions (see http://technet.microsoft.com/en-us/library/cc262485.aspx).
SharePoint Server is 64-bit only (trial:
http://technet.microsoft.com/en-us/evalcenter/hh973397.aspx), although Designer does have a 32-bit edition (full product:
http://www.microsoft.com/en-us/download/details.aspx?id=35491).
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machine host.
Trevor Seward
Follow or contact me at...
&nbsp&nbsp
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Add list item using anonymous user in public website of shareopint 2013 office 365

Can any body know the solution to over come of following error while add list item using anonymous user using CSOM in shareopint 2013 office 365 public website.
I have tried following solution to narrow down the error from "Access permission"
http://sharepointtaproom.com/2014/08/28/anonymous-api-access-for-office-365-public-sites/#comment-2304

Try below:
http://www.codeproject.com/Articles/785099/Publish-a-Form-for-Anonymous-Users-on-a-Public-Sit
http://blogs.technet.com/b/sharepointdevelopersupport/archive/2013/06/13/how-to-allow-anonymous-users-to-add-items-to-sharepoint-list-using-client-object-model.aspx
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http://www.fiechter.eu/Blog/Post/12/Create-a-survey-for-anonymous-users-on-Office-365
If this helped you resolve your issue, please mark it Answered

Can't move Users from On Premise Lync 2013 to Lync Online (Office 365)

Hi all
I try to move a single User from a local Lync Installation to Office 365 Lync. Everything is working locally, but in the Lync Powershell i face the following error:
The User with the following SIP-URI can't be found in the Active Directory. HostedMigration fault: Error = 201.
I didn't found anything on the web for the Error 201.
The User exists, and is synchronised with Azure AD eg Office 365. He has an E4 Plan.
Help would be very appreciated!

Hi,
Please check if the federation SRV record point to the local Edge Server.
Please make sure the Sign-on and directory synchronization works normally.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

On-Prem Lync 2013 moving to Lync Online (Office 365)

We have an office of about 130 users, all of whom use either Lync 2010 or Lync 2013 client to connect to Lync Server 2013 (on-prem). We have recently signed up for Office 365's E3 plan which includes Lync Online, which we plan on using in favor of on-prem
Lync Server. Our internal domain name is the same as the domain we're using be using for Office 365 (i.e. "initech.com"). Externally, I can connect to Lync Online (O365) just fine - however, from my Office's LAN, the external autodiscover records
can't be resolved.
If I want to cut all Lync users over to Lync Online and stop using Lync Server on-prem, what do I have to do? Any internal DNS records I have to add to make sure autodiscover resolves to Office 365?
I have the following External DNS records set up successfully - should internal DNS mirror any of these?
CNAME records
Host name
Points to address or value
TTL
msoid
clientconfig.microsoftonline-p.net
3600
sip
sipdir.online.lync.com
3600
lyncdiscover
webdir.online.lync.com
3600
SRV records
Service
Protocol
Port
Weight
Priority
Name
Target
TTL
_sip
_tls
443
1
100
sipdir.online.lync.com
3600
_sipfederationtls
_tcp
5061
1
100
sipfed.online.lync.com
3600
Thanks!

Hi cllpd23,
Based on my knowledge, in a hybrid environment, the External DNS records should not be changed to use the Lync Online records.
You should recover your External DNS records settings and only add the SRV record
“_sipfederationtls._tcp.domain.com 5061 sip.domain.com”.
In internal DNS server, you should add the SRV records “_sipfederationtls._tcp.domain.com 5061 sip.domain.com” and ”_sip._tls.domain.com 443 sip.domain.com”,
and also should point to the on-premises Access Proxy.
The related articles for your reference.
http://technet.microsoft.com/en-us/library/jj205403.aspx
http://technet.microsoft.com/en-us/library/gg412787.aspx
http://support.microsoft.com/kb/2757450
Best regards,
Eric

Lync 2013 Full Client Disconnecting and Reconnecting at various times - Lync Online Office 365

Hello:
We are using Lync Online with the Lync 2013 client from Office 365 Pro Plus. The issue we have is the Lync Client will show "disconnected" and then "reconnecting" every so often (this can vary from every 10 minutes to once an hour)
All users are seeing this issue. The user does not need to input anything in order to reconnect, the Lync Client will do it automatically.
Now, I think I know the issue of the disconnect/reconnect. We use a TrendMicro Web Filter internally (version 6.0, SP1) When we BYPASS the Trend device, the disconnect/reconnect issue DISAPPEARS. When we re-enable it, it comes back.
We added all the O365 URL to the exception list, but it hasn't helped. We opened a ticket with TrendMicro and they are looking at it, but I am wondering if anyone else has seen this before, and if so, what they did to resolve.
Thanks in advance,
Tim

Hi Rodrigo,
I would advise running through the Lync online sign in troubleshooting tool available here;
http://support.microsoft.com/common/survey.aspx?scid=sw;en;3695&showpage=1
Although very basic, it should give you clear direction for further troubleshooting.
Alternately, what's the error message you receive when logging in, and are there any details in the signing logs that can be accessed from the lynch system tray icon?
Kind regards
ben

Lync 2013/Office 2010 authentication issues

Hi everyone,
I am fairly new to the OCS/Lync environment and have a question about one of our users.
He is running Win 7 Ent (x64) and has Office 2010 and Lync 2013 installed (both x86). It appears that at the most random times, Lync will prompt him to enter his username and password in order for Lync to integrate his Outlook information.
I have entered his username as domain\username and the correct password and this corrects the issue, but only for a few minutes. Once Lync prompts him again, almost simultaneously, he gets the Outlook box asking him to verify his credentials.
When we enter his credentials in the Outlook box, it does not take and the box persistently pops up (of course, this ends up locking out his account but once we unlock it the cycle continues. I have tried turning outlook cached mode on and off and I
cannot seem to figure out why his credentials are not being accepted.
I'm not asking for anyone to solve the issue directly; rather, if you have any idea where I can start to read and learn about how these products integrate and what might cause this issue, I'd be very appreciative. Of course a couple of places to start
troubleshooting would be appreciated and respected as well :)
Thanks everyone!
PS - I posted to Lync 2010 forum because there was not one for Lync 2013.

I have the same issue, except this variable.
When adding Lync 2013 to my workstation and another coworkers workstation, neither of us were able to connect to the mail server with Outlook. The login box would appear, but not authenticate. I tried removing my credentials for outlook under the User/Groups
area, but to no avail. The next step was to remove my mail account and re-setup. Outlook will now refuse to take any settings for this email account. Email is hosted in Office 365 solely. The only two systems affected are those with Lync 2013 installed.
Next step is to remove all traces of Office 2010 and 2013. If this does not resolve the issue, what background authentication piece did I overlook? Were there any authorization changes ordifferences between
2010 and 2013 when it comes to AD/Office 365 integration?
Thanks,
Charles
EDIT: I removed all traces of Office 2010 as well as registry entries, and reinstalled. Auto discover over AD still isn't working, and now Outlook keeps popping up a dialog box asking for my username and password for the email account.
Help.

Powerpivot 2013 doesn't work on Excel 2013 / Office 365: data model issue

Hi guys
I recently upgraded my Office 2010 to Office 365, with Excel 2013. Before installing Office 365 I uninstalled Office 2010. I'm running Windows 8 64 bits.
I have the Powerpivot 2013 add-in, I can activate it without any issue. However when I click on "manage" on any spreadsheet (including new empty ones) I have an error "We
couldn't load the Data Model. This may be because the Data Model in this workbook is damaged.", followed by "PowerPivot is unable to load the Data Model".
I tried to repair the installation to no avail. I tried to launch excel in admin mode, nothing better.
This issue seems to be shared by some other people on this forum but
with no satisfactory answer so far.
I had a SQL server 2012 plugin installed previously which I uninstalled as well, but no change.
Would you think of something else?
Thanks

Hi lourson,
Someone work out this issue to stop the Tabular Model instance. Please take a look at the following blog:
PowerPivot 2013 Error: Data Model Damaged:
http://www.mssqlgirl.com/powerpivot-2013-error-data-model-damaged.html
For more information, please see the same issue at Connect site:
https://connect.microsoft.com/SQLServer/feedback/details/780949/powerpivot-couldnt-load-data-model-when-ssas-tabular-instance-is-running#details
Hope you can solve this issue on your new work environment.
Regards,
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Lync 2013 for iPad & Windows Mobile Sign in Issue

Hi,
I hope someone can help with a very frustrating issue I'm having with Lync 2013 on iOS & Windows Mobile - it won't sign in with an error message saying 'We can't sign you in. Please check your account info and try again'
I know my account info is right as I use it to sign in to the desktop client when working remotely, and it also works fine on an Android client.
The Lync remote connectivity analyser passes all the tests, I can get to the xml file using https://lyncdiscover.domain.org/autodiscover/autodiscoverservice.svc/root from a laptop, but from the iPad it's just a blank screen.
I've tried using auto detect, and entering details manually, but still no luck. I'm completely stumped. I've trawled blogs, form posts etc, but nothing. HELP!!!
Some details - we have a FE server, and an Edge Server, both running Lync 2013 with latest updates. We use nGinX as the RP and that all seems to be fine. It just doesn't want to authenticate me (or anyone else).
See below part of log file from my iPad that shows an error on the FE server.
</SentRequest>
2014-03-07 08:19:36.200 Lync[1615:74c6000] INFO UTILITIES CHttpStreamPool.cpp/409:Allocating stream 0x589d0a0 for url - http://lyncdiscover.domain.org/ with persistent id as 7
2014-03-07 08:19:36.200 Lync[1615:74c6000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for url http://lyncdiscover.domain.org/. Sending over direct connection.
2014-03-07 08:19:36.200 Lync[1615:74c6000] INFO TRANSPORT CHttpStreamPool.cpp/556:Not setting TLS as the url(http://lyncdiscover.domain.org/) is not https
2014-03-07 08:19:36.205 Lync[1615:3bc6218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-03-07 08:19:36.206 Lync[1615:3bc6218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-03-07 08:19:36.206 Lync[1615:3bc6218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-03-07 08:19:36.206 Lync[1615:3bc6218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-03-07 08:19:36.206 Lync[1615:3bc6218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-03-07 08:19:36.595 Lync[1615:74c6000] INFO UTILITIES CHttpConnection.cpp/577:Received kCFStreamEventEndEncountered (UcwaAutoDiscoveryRequest)isHeadersAvailable = true responseHeadersHandle = 58b1930
2014-03-07 08:19:36.596 Lync[1615:74c6000] INFO UTILITIES CHttpConnection.cpp/651:Response status = 200 for request UcwaAutoDiscoveryRequest
2014-03-07 08:19:36.597 Lync[1615:74c6000] INFO UTILITIES CHttpStreamPool.cpp/455:Scheduling stream 0x58812c0 for release.
2014-03-07 08:19:36.597 Lync[1615:74c6000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x0
2014-03-07 08:19:36.598 Lync[1615:74c6000] INFO TRANSPORT TransportUtilityFunctions.cpp/925:<ReceivedResponse>
GET https://lyncdiscover.domain.org/?sipuri=sip:[email protected]
Request Id: 0x11d4988
HttpHeader:Cache-Control no-cache
HttpHeader:Connection keep-alive
HttpHeader:Content-Length 1025
HttpHeader:Content-Type application/vnd.microsoft.rtc.autodiscover+xml; v=1
HttpHeader:Date Fri, 07 Mar 2014 08:19:34 GMT
HttpHeader:Expires -1
HttpHeader:Pragma no-cache
HttpHeader:Server nginx/1.4.1
HttpHeader:StatusCode 200
HttpHeader:X-AspNet-Version 4.0.30319
HttpHeader:X-Content-Type-Options nosniff
HttpHeader:X-MS-Server-Fqdn KPPLYN04.ad.domain.org
HttpHeader:X-Powered-By ASP.NET
Ôªø<?xml version="1.0" encoding="utf-8"?><AutodiscoverResponse xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" AccessLocation="External"><Root><Link
token="Domain" href="https://extwebsvc01.domain.org/Autodiscover/AutodiscoverService.svc/root/domain?originalDomain=domain.org" /><Link token="User" href="https://extwebsvc01.domain.org/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=domain.org"
/><Link token="Self" href="https://extwebsvc01.domain.org/Autodiscover/AutodiscoverService.svc/root?originalDomain=domain.org" /><Link token="OAuth" href="https://extwebsvc01.domain.org/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain=domain.org"
/><Link token="External/XFrame" href="https://extwebsvc01.domain.org/Autodiscover/XFrame/XFrame.html" /><Link token="Internal/XFrame" href="https://ly13webpool.ad.domain.org/Autodiscover/XFrame/XFrame.html"
/><Link token="XFrame" href="https://extwebsvc01.domain.org/Autodiscover/XFrame/XFrame.html" /></Root></AutodiscoverResponse>
</ReceivedResponse>
2014-03-07 08:19:36.599 Lync[1615:74c6000] INFO TRANSPORT CUcwaAutoDiscoveryResponse.cpp/119:location value is external
2014-03-07 08:19:36.600 Lync[1615:74c6000] INFO TRANSPORT CUcwaAutoDiscoveryResponse.cpp/195:User url is https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
2014-03-07 08:19:36.601 Lync[1615:74c6000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x11d4988)
2014-03-07 08:19:36.602 Lync[1615:3bc6218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
2014-03-07 08:19:36.602 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/290:Received a root response
2014-03-07 08:19:36.602 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with url = https://lyncdiscover.domain.org/?sipuri=sip:[email protected], userUrl = https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org,
status = S_OK (S0-0-0)
2014-03-07 08:19:36.603 Lync[1615:3bc6218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. GET-UnAuthenticatedGet(0x11d4988): S_OK (S0-0-0) (Success); Done with req.; Stopping resend timer
2014-03-07 08:19:36.603 Lync[1615:3bc6218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/399:Cancelling all requests
2014-03-07 08:19:36.603 Lync[1615:3bc6218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/409:Cancelling request: 0x1124488
2014-03-07 08:19:36.604 Lync[1615:3bc6218c] INFO TRANSPORT CSessionBase.hxx/158:Cancelling request: 0x1124488
2014-03-07 08:19:36.604 Lync[1615:3bc6218c] INFO TRANSPORT CTransportThread.cpp/163:Added Request(UcwaAutoDiscoveryRequest) to Request Processor queue
2014-03-07 08:19:36.604 Lync[1615:3bc6218c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with url = http://lyncdiscover.domain.org/, Hops = 1, status = W_Cancelled (W0-0-6)
2014-03-07 08:19:36.605 Lync[1615:74c6000] INFO TRANSPORT CTransportThread.cpp/343:Sent Request(UcwaAutoDiscoveryRequest) to Request Processor
2014-03-07 08:19:36.605 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with url = http://lyncdiscover.domain.org/?sipuri=sip:[email protected], userUrl = , status = W_Cancelled
(W0-0-6)
2014-03-07 08:19:36.605 Lync[1615:74c6000] INFO UTILITIES CHttpStreamPool.cpp/455:Scheduling stream 0x589d0a0 for release.
2014-03-07 08:19:36.606 Lync[1615:3bc6218c] INFO TRANSPORT CCredentialManager.cpp/176:getSpecificCredential for serviceId(1) returning: credType (1) signInName ([email protected]) domain (ad) username (ab00wk) password.empty() (0) certificate.isValid() (0)
privateKey.empty() (1) compatibleServiceIds(1)
2014-03-07 08:19:36.606 Lync[1615:3bc6218c] INFO TRANSPORT CMetaDataManager.cpp/403:Received a request to get the meta data of type 0 for url https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
2014-03-07 08:19:36.606 Lync[1615:3bc6218c] INFO TRANSPORT CMetaDataManager.cpp/467:Sending Unauthenticated get to get the web-ticket url
2014-03-07 08:19:36.607 Lync[1615:3bc6218c] INFO TRANSPORT CTransportThread.cpp/131:Added Request() to Request Processor queue
2014-03-07 08:19:36.607 Lync[1615:3bc6218c] INFO TRANSPORT CAuthenticationResolver.cpp/108:Waiting on Meta Data from https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
2014-03-07 08:19:36.607 Lync[1615:6081000] INFO TRANSPORT CTransportThread.cpp/343:Sent Request() to Request Processor
2014-03-07 08:19:36.607 Lync[1615:3bc6218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/385:Submitting new req. GET-AuthenticatedUserGetRequest(0x11e6bf8)
2014-03-07 08:19:36.608 Lync[1615:6081000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential for serviceId (4) type (1)!
2014-03-07 08:19:36.608 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1194:Submitting Authenticated AutoDiscovery request to https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
2014-03-07 08:19:36.609 Lync[1615:6081000] INFO TRANSPORT TransportUtilityFunctions.cpp/631:<SentRequest>
GET https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
Request Id: 0x1124488
HttpHeader:Accept
HttpHeader:X-MS-WebTicket xxxxxxxxxx
</SentRequest>
2014-03-07 08:19:36.609 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1688:Ignoring GetUserUrlOperation event as current state is 6
2014-03-07 08:19:36.610 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1690:Request url was http://lyncdiscover.domain.org/?sipuri=sip:[email protected]
2014-03-07 08:19:36.610 Lync[1615:6081000] INFO UTILITIES CHttpStreamPool.cpp/409:Allocating stream 0x58bf6c0 for url - https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user with persistent id as 15
2014-03-07 08:19:36.610 Lync[1615:6081000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for url https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org. Sending over
direct connection.
2014-03-07 08:19:36.941 Lync[1615:6081000] INFO UTILITIES CHttpConnection.cpp/577:Received kCFStreamEventEndEncountered (0x%u0x104bc00)isHeadersAvailable = true responseHeadersHandle = 58b6bd0
2014-03-07 08:19:36.942 Lync[1615:6081000] INFO UTILITIES CHttpConnection.cpp/651:Response status = 401 for request 0x%u0x104bc00
2014-03-07 08:19:36.943 Lync[1615:6081000] INFO UTILITIES CHttpConnection.cpp/718:Not send authenticating request(0x%u0x104bc00). isAuthObjectValid - 0, areCredentialsValid - 0, resendRequestCounter - 1
2014-03-07 08:19:36.943 Lync[1615:6081000] INFO UTILITIES CHttpStreamPool.cpp/455:Scheduling stream 0x58bf6c0 for release.
2014-03-07 08:19:36.943 Lync[1615:6081000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request() with status = 0x0
2014-03-07 08:19:36.944 Lync[1615:6081000] INFO TRANSPORT TransportUtilityFunctions.cpp/925:<ReceivedResponse>
GET https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
Request Id: 0x1124488
HttpHeader:Cache-Control no-cache
HttpHeader:Connection keep-alive
HttpHeader:Content-Length 1293
HttpHeader:Content-Type text/html
HttpHeader:Date Fri, 07 Mar 2014 08:19:35 GMT
HttpHeader:Server nginx/1.4.1
HttpHeader:StatusCode 401
HttpHeader:X-Content-Type-Options nosniff
HttpHeader:X-MS-Server-Fqdn KPPLYN04.ad.domain.org
HttpHeader:X-MS-WebTicketSupported cwt,saml
HttpHeader:X-MS-WebTicketURL https://extwebsvc01.domain.org/WebTicket/WebTicketService.svc
HttpHeader:X-Powered-By ASP.NET
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>401 - Unauthorized: Access is denied due to invalid credentials.</title>
<style type="text/css">

</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
<h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2>
<h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
</fieldset></div>
</div>
</body>
</html>
If you need any further info, please let me know.
Thanks in advance
Aron

Hi,
Did the sip address name match with User Principle Name?
If not, when you enter the login information please also populate the Username filed using the format domainusername and test again.
Here is a blog may help you, it is for Lync server 2010 but similar for Lync server 2013:
http://blogs.perficient.com/microsoft/2011/12/lync-mobility-understanding-sip-sign-in-address-vs-user-principle-name-upn/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Exchange 2013 Office 365 Hybrid Cloud On-Premise Outlook Connection Problem

Hi Everyone,
We are required to migrate FROM the cloud TO an on-premise Exchange 2013 server. We set up a trial of Office365 and linked our test domain to that account. The test domain mimics our current domain, but ends in .net instead of .org.
We set up a test Exchange 2013 server with a few database servers. Internally, we can connect without issue (Outlook). We mapped our test CAS to face the Internet, and can access what we need without issue. We also set up the Hybrid
configuration on both the Exchange 2013 and Office365 servers. We have validated that DirSync works, and migration can occur up to the cloud and back down to the on-premise server.
Now, here is the issue:
We have our DNS records still pointing to Office365, so when we add an Office365 mailbox to Outlook (internal to the network or outside the network) we see absolutely no issues. We migrated a mailbox today to our on-premise server, but upon doing so,
can no longer connect to, or add, that mailbox to Outlook. When we put this integration in to effect for production, we want to be able to migrate mailboxes on-premise from the cloud, and we want to make sure users can still access their mailboxes. This
also goes for distribution groups, conference rooms, etc.
I see that most suggestions say to change your DNS record to point to the on-premise Exchange server, which is great, but after doing so Office365 accounts experience the same issue as above. We NEED to make sure that when we batch migrate, the users
DO NOT lose connectivity to their accounts. We need both Office365 accounts and Exchange on-premise accounts are accessible internally and externally. As an extra tid-bit, we HAVE configured Outlook Anywhere on Exchange 2013, but see no difference.
Any thoughts on this? Office365 and Exchange 2013 see eachother and recognize that the hybrid environment is set up good, but it appears we are missing some configurations. Currently, we have a CNAME record points our autodiscover to autodiscover.outlook.com.
Any help would be MUCH appreciated. Thanks!
Dan

Hi,
Here is an article on Move mailboxes between on-premises and Exchange Online organizations in 2013 hybrid deployments, for your reference:
http://technet.microsoft.com/en-us/library/jj906432(v=exchg.150).aspx
I want to make sure OWA works well with the moved mailbox.
To use CNAME based autodiscover method, we need to have all domain names present in a SAN certificate.
With Exchange 2013 CU1, we now have the option of adding multiple SMTP domains to Exchange Federation/Hybrid configuration and we can specify which of these domains should act the "autodiscover" domain.
To configure an SMTP domain as the autodiscover domain, you can run following command:
Set-HybridConfiguration -Domains "domain1.com, domain2.com, domain3.com", "autod:domain.com"
More details, please refer following blogs:
http://www.msexchange.org/articles-tutorials/office-365/exchange-online/configuring-exchange-2013-hybrid-deployment-and-migrating-office-365-exchange-online-part11.html
http://www.msexchange.org/articles-tutorials/office-365/exchange-online/configuring-exchange-2013-hybrid-deployment-and-migrating-office-365-exchange-online-part12.html
Disclaimer:
Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure
that you completely understand the risk before retrieving any suggestions from the above links.
Thanks
Mavis Huang
TechNet Community Support

Opening a shared mailbox in Outlook 2013 (office 365) returns "Cannot Expand Folder" error.

Hi!
We've just upgraded from our old Domino email server to Office 365 E1 and running an on-premise Exchange 2013 hybrid server.
In Outlook 2013, when trying to expand a shared mailbox, It asks me to enter my outlook credentials. Trying so doesn't work and it continues to ask repeatedly. If I click cancel, I get the following error:
"Cannot expand the folder. The set of folders cannot be opened. Microsoft Exchange is not available.
Either there are network problems or the Exchange server is down for maintenance."
The error only occurs in Outlook 2013 and it happens to all staff who are using Outlook 2013. Shared mailboxes are accessible in Outlook 2010 and OWA with no issues.
I have tried recreating profiles, removing and re-adding permissions, disabling auto-mapping. I've tested with creating shared mailbox in Exchange Online and on our hybrid server.

Hi,
Check if the kb below matches your scenario:
https://support.microsoft.com/kb/2992644
This problem occurs only when the following conditions are true:
You are using Microsoft Outlook 2013 client version 15.0.4641.1001.
The client is connected by using Outlook Anywhere (RPC over HTTP).
To resolve this issue, apply the update that is described in the following article in the Microsoft Knowledge Base:
2889859
If you are using the Click-to-Run version of Office 2013, the Outlook application is kept up to date automatically. For more information about Office 2013 Click-to-Run updates, see
Microsoft Office 2013 Click-to-Run virtualization
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Lync 2013 Office 365 - Can't Sign in

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