Mabook air lemon - how do I resolve it?

Question

I am trying to find out what to do about my recently purchased macbook air. I bought it on march 7, 2010. On march 18, it would no longer turn on. I tried leaving it off for a day. Plugging it into a different location, etc. I spent time online to find solutions. No success. So, on march 20 i drove 2 hours (each way) to the nearest apple store and was advised that it needed repair, which would be 3-5 days. Then I drove 2 hours home.
After one week, I called, but was advised that it was still being repaired. after 9 days (march 29), I got a call to say that it was ready.
So, I drove 2 hours to pick it up. and two hours home. While I was able to turn it on, when I attempted to install programs on it, the computer would give me a blank screen. So, I went to a friends house and searched online for solutions. none worked. So, I called apple technical support. After a few hours of trying, they advised me that I would need to take it back to an apple store.
So, I drove 2 hours to the nearest apple store. When I took it back to the apple store, they suggested a replacement. After 10 days of waiting, I called to get an update on the status of my replacement and was advised that there was no update. Two days later, I received acall to say that, unfortunately, a replacement had not yet been sent and that I would have to come back into the store before another could be sent.
I asked if a refund would be possible and was told that it was not possible. Why not? I bought a brand new macbook air on March 7. It is now April 13 and this computer has been in some state of service for 26 of these days (and counting). I have no indication of when I might get a computer that functions. Who can help me? Who do I need to speak to? This has been a really difficult experience. All I want is a computer that works. And if I cant get that, I would like my money back. Please, if you read this, HELP ME!

Answer 1

We're all just your fellow users here and cannot help you directly. I would suggest that you call the Apple technical support phone number and ask to be connected to someone in Apple Customer Relations. When you are connected with a Customer Relations representative, as I presume you will be, explain the situation to that person and ask for assistance in getting a resolution. Be prepared to provide original order dates, case numbers, and other such information.
Good luck.