Mac Acrobat Pro 9.3 can't print : pstopdffilter/pstocupsraster failed with err number 13

Summary
Can't print PDF files from Adobe Acrobat Pro 9.3.0 on Mac OS X Snow Leopard (10.6.2) to Brother MFC-7820N Printer (connected via USB). Print queue consistently shows "pstopdffilter/pstocupsraster failed with err number 13".
Steps to reproduce
Launch Acrobat Pro 9.3.0 on Mac OS X Snow Leopard 10.6.2
Open SimpleOnePageDocument.pdf (attached)
From File menu select Print
From Print Dialog select Brother MFC-7820N printer
Click Print Button
Results
Printing immediately fails. Print queue shows "pstopdffilter/pstocupsraster failed with err number 13" (see attached picture)
Expected Results
Document prints
Things I have tried
Downloading latest drivers from Brother for Snow Leopard (fall 2009 drivers)
System Preferences->Print and Fax->Reset Printing Subsystem
Print->Advanced->Postscript Options->Font and Resource Policy - Greyed out so I could not change from Send by Range to Send for each page
Notes
I can print PDF files from the Preview application without any problems.
System Info
Operating System
Mac OS X Snow Leopard 10.6.2
Product
Adobe Acrobat Pro 9.3.0 (installed as part of CS4)
Printer
Brother MFC-7820N connected via USB
Printer Driver
Brother MFC-7820N CUPS version 1.41

I have exactly the same problem since I changed my Mac for an Intel one (10.6.2 instead of Power PC 10.4).
My printer is a Canon MP610 but this has nothing to do with the printer and it's software. Adobe seems to be completely deaf to this issue which is very annoying as most of the downloaded documents you need to print are pdf nowadays.
I surrounded the issue by copying/pasting the pdf image in a jpeg file... This is very time consuming and I'm still waiting for a proper answer to this bug by Adobe.
Let's continue to write, hoping Adobe will begin to move on the subject...

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Printing Error - pstopdffilter/pstocupsraster failed with err number -31000

Hi All,
I'm hoping someone could assist me with this. After googling like crazy for a solution I thought I had to post here on the forums. I'm a new Mac user (only a few days now) so please bear with me. I will also post this on the Java Forums because I don't know if this is a problem with my code or with the Mac settings.
Setup
I've got a Java Applet running on the mac (written in Eclipse 64 bit) on a Mac with OS X 10.6.4 on. Also, Java 1.6.0_21 (both 32 bit and 64 bit) is installed on the machine. The printer installed is a ZPL Label Printer (Zebra Technologies ZTC GK420d).
If I use another application such as TextEdit to print, it works fine.
*Problem Description*
Whenever I try print from the Applet nothing comes from the printer, my code does not break or catch any exception at all but the printer queue gives the error: *pstopdffilter/pstocupsraster failed with err number -31000.*
Code
The code I use with this Java Applet works absolutely fine on Windows XP 32 bit (IE 7.0, Google Chrome and Firefox) as well as on Windows 7 64 bit (I.E 8.0, Google Chrome and Firefox) but never on the Mac. For any developers who might be able to help, the code is below:
import java.applet.Applet;
import javax.print.Doc;
import javax.print.DocFlavor;
import javax.print.DocPrintJob;
import javax.print.PrintException;
import javax.print.PrintService;
import javax.print.PrintServiceLookup;
import javax.print.SimpleDoc;
import javax.print.attribute.PrintServiceAttribute;
import javax.print.attribute.standard.PrinterName;
import javax.print.attribute.HashPrintRequestAttributeSet;
import javax.print.attribute.PrintRequestAttributeSet;
import javax.print.attribute.standard.Copies;
public class UKMJavaPrintApplet extends Applet
public void init()
System.out.println("Initialising UK Mail Java Printing Applet...");
public void start()
System.out.println("Starting UK Mail Java Printing Applet...");
PrintLabelZPL("^XA^FO100,40^BY3^B3,,30^FD123ABC^XZ","Zebra Technologies ZTC GK420d");
public void stop()
System.out.println("Stopping UK Mail Java Printing Applet...");
public void destroy()
System.out.println("Preparing unload of UK Mail Java Printing Applet...");
public int GetPrinterCount()
PrintService[] services = null;
int serviceLength = 0;
try
services = PrintServiceLookup.lookupPrintServices(null, null);
if(services != null && services.length > 0)
serviceLength = services.length;
catch(Exception z)
System.out.println("Failed to get printer count: " + z.getMessage());
z.printStackTrace();
return serviceLength;
public String GetPrinterName(int index)
String sPrinterName = null;
String printerName = "";
PrintService[] services = null;
try
services = PrintServiceLookup.lookupPrintServices(null, null);
for (int k=0; k < services.length; k++)
PrintServiceAttribute attr = services[k].getAttribute(PrinterName.class);
sPrinterName = ((PrinterName) attr).getValue();
if(index == k)
printerName = sPrinterName;
break;
catch(Exception r)
System.out.println("Failed to get printer name: " + r.getMessage());
r.printStackTrace();
return printerName;
public Boolean PrintLabelZPL(String zplString, String printerName)
String errStr = "";
Boolean boolSuccess = false;
try
if(printerName != null && printerName != "")
PrintService psZebra = null;
String sPrinterName = null;
PrintRequestAttributeSet pras = new HashPrintRequestAttributeSet();
pras.add(new Copies(1));
PrintService[] services = PrintServiceLookup.lookupPrintServices(null, null);
for (int i = 0; i < services.length; i++)
PrintServiceAttribute attr = services.getAttribute(PrinterName.class);
sPrinterName = ((PrinterName) attr).getValue();
if (printerName.equals(sPrinterName))
psZebra = services;
break;
if (psZebra != null)
DocPrintJob job = psZebra.createPrintJob();
byte[] by = zplString.getBytes();
DocFlavor flavor = DocFlavor.BYTE_ARRAY.AUTOSENSE;
Doc doc = new SimpleDoc(by, flavor, null);
System.out.println("Printing to: " + printerName);
job.print(doc, pras);
boolSuccess = true;
System.out.println("Printing Successful.");
else
errStr = "Zebra printer not found.";
System.out.println(errStr);
boolSuccess = false;
else
errStr = "No printer name was provided.";
System.out.println(errStr);
boolSuccess = false;
catch (PrintException e)
System.out.println("Print Failed with PrintException: " + e.getMessage());
boolSuccess = false;
e.printStackTrace();
catch (Exception f)
System.out.println("Print Failed: " + f.getMessage());
boolSuccess = false;
f.printStackTrace();
return boolSuccess;
Does anyone have any ideas on how I can resolve this and print to the ZPL printer from my Java Applet on the Mac?
Any help would be much appreciated.
Thanks!

We managed to solve our own problem. This was not directly a Java Problem, but a problem with the setup of the Zebra printer on the Mac. Printing directly to the ZPL Printer never worked and always gave the error Printing Error - pstopdffilter/pstocupsraster failed with err number -31000.
To solve this, we had to use the CUPS (Common Unix Printing System) interface. CUPS is apparently installed standard with every Mac. Being a new Mac user I didn't even know this a week ago. We had to use CUPS to add the printer, set it to be a "RAW" printer and then add something called a Class. Now when printing from the Java Applet, we DO NOT print to the actual Zebra printer, we print to the Class.
Here are the steps on how to accomplish all this:
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2. Select the Administration tab and click, ‘Add Printer’
3. Select the required local printer and then ‘Continue’
4. Enter a Name, Description, Location and uncheck the ‘Share This Printer’ checkbox, where:
a. Name = Queue Name (e.g. Zebra_RAW)
b. Description = Human Readable Description (e.g. Zebra1)
c. Location = Human Readable Location (e.g. My Mac mini)
5. Click ‘Continue’
6. Click ‘Select Another Make/Manufacturer’ and select ‘Raw’. Click ‘Continue’
7. Click ‘Add Printer’
8. Check that Banners are ‘none’ and Policies are ‘stop-printer’ (Error) and ‘default’ (Operation)
9. Click ‘Set Default Options’
10. Under the Administration tab, click Add Class.
11. Enter a Name, Description, Location and select the Members:
a. Name = Queue Name (e.g. ZebraRAWClass)
b. Description = Human Readable Description (e.g. ZebraRaw)
c. Location = Human Readable Location (e.g. My Mac mini)
d. Members = the Queue Name of the new raw printer
12. The only visible printers on the list then will be your non-raw printer/s and the printer class which you just created.
13. Now when printing from Java Code, you must use the class as the printer in order to print raw ZPL.
So in my example code in the previous post, I would print like this: PrintLabelZPL("^XA^FO100,40^BY3^B3,,30^FD123ABC^XZ","ZebraRaw");
And it works! I hope this can help others with the same / similar problem.

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Mac Acrobat Pro 9.3 can't print : pstopdffilter/pstocupsraster failed with err number 13

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