Mac App Store app does not install. How do I get a refund?

I purchased an app from the Mac App Store (Connect360 - $20).  I "installed" the app from the Mac App Store.  The app appears on the dock and loads, but when it's done, it disappears from the dock.  The app is not located in the Applicaitons menu like it should be.  When I return to the Mac App store app and go to PURCHASED, the app is listed there again with the INSTALL button ready to go to be installed.  I've gone through this now 2 or 3 times and the app doesn't ever install.
I followed all the links from the Mac App store to the developers website and after digging down into the comments found that others have had this problem as well.  I contacted the developer and they said this was a "Mac App store bug that Apple is aware of and to please contact Apple."  I have not found anywhere to properly report this and feel very frustrated that I keep getting sent in link circles from one place on the Apple website to the Mac App store and back again. 
I had previously tried the "trial" version from the developer and loved it.  I followed all the instructions to "uninstall" the app before installing the Mac App store app as well. I thought it would be nice to have purchased the app through the Mac App store so it was tied to my account, but no suck luck.
Anyone know the proper procedure for requesting a refund or point me in the direction to get answers on how to get my $20 back?

Install the Mac OS X 10.6.8 Update Combo
Then reinstall the app > Downloading past purchases from the App Store, iBookstore, and iTunes Store
Your only recourse for a refund if you can't get the app installed correctly is from the developer, not Apple.
According to Apple, all sales are final >  iTUNES STORE - TERMS AND CONDITIONS
The Mac App Store Discussion: What is it for?

Similar Messages

  • My 2 year old bought apps that I do not want how do I get a refund?

    Is there a way to delete/refund an app?

    Amy,
    Although Apple is not obligated to provide a refund, there have been many cases reported here where they will do so if it is explained that it was an unauthorized purchase by a minor.  So it is worth a try, which you can do at iTunes Customer Service.
    Going forward, as FanBoy suggests, set all the restrictions.  It would also be a good idea to take your credit card off the account, and just load it a little at a time with gift cards, so that your exposure to unauthorized purchases is minimized.
    Adding the link to Customer Service:
    http://www.apple.com/support/itunes/contact/
    Message was edited by: ed2345

  • I updated my ad to iOS 6 and now my App Store app does not work, how can I get it back

    I updated my iPad 2 with the latest iOS 6 and now my App Store application does not work right.  The only part that does work is the genius, and the purchased, but I cannot search for any new apps now have the categories come up.  I don't know how else to search for apps, and I don't know how to download this as it was pre installed.

    Have you tried restarting or resetting your iPad?
    Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after the iPad shuts down, then press the On/Off button until the Apple logo appears.
    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds). Ignore the "Slide to power off".

  • How do you use passbook? Finally got the app to connect to App Store. Does not seem to allow me to add anything.

    How do you use passbook? Finally got the app to connect to App Store. Does not seem to allow me to add anything.

    http://support.apple.com/kb/HT5483
    Use this

  • When trying to install apps from app store it does not prompt an apple id and after 15 minutes says "cannot connect to itunes store"

    When trying to install apps from app store it does not prompt an apple id and after 15 minutes says "cannot connect to itunes store".

    Your Apple ID may be greyed out because of restrictions. Settings>General>Restrictions>Allowed Changes>Accounts. If you set that restriction, your ID will be greyed out. Nobody can make changes to the account without entering the passcode to change disable the restriction.
    Maybe something in here will help, even though this is not exactly what you are experiencing.
    Can't connect to the iTunes Store - Support - Apple
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

  • The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it.  After looking in the app store it does not appear that said application is available for re-downloading.

    The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it.  After looking in the app store it does not appear that said application is available for re-downloading. Is there a special, non-app store place where I am to go for this?
    Also, I installed MacKeeper about two-three months ago and am questioning its performance. Looking for input as to whether or not this application helps or hinders my system.

    I'll back up Csound on the MacKeeper thing.  In fact, I actually wrote the following about it:
    http://www.reedcorner.net/news.php/?p=245
    Remove is ASAP.  Do not use the provided uninstalled, as there are widespread reports of pop-ups advertising MacKeeper on your system after incompletely removing it.  Try this:
    http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
    As for VirusScan, Barney is right on the money that it does not come preinstalled on any Mac shipped new from Apple.  However you have gotten it, your best bet is removing it.  See my Mac Malware Guide for more information that will help you understand and avoid Mac malware without relying on anti-virus software.
    http://www.reedcorner.net/guides/macvirus
    (Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.)

  • TS1702 hen i go to the app store it does not ask me for my password

    i can not get any of my apps to update nor can i install any new apps. when I go to the app store it does not prompt me for my user name or password anymore .   ... any sudgestions ????

    Hello lssatt,
    It sounds to me like you are trying to get new content or update your apps but no matter what you do you are not being prompted for your Apple ID and password. I recommend first starting by signing out of your iTunes and App Stores in Settings > iTunes and App Stores. Then close all the running apps on the phone:
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
    When you have done that restart the phone, sign back into your account and try again:
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    If the issue persists, I would next backup your device to iTunes, and restore it:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I accidentally Deleted the Mac app store from my computer. How can I get it back?

    I accidentally Deleted the Mac app store from my computer. How can I get it back?

    Install the v10.6.7 combo update.
    Mac OS X v10.6.7 Update Combo
    Restart your Mac after the combo is installed.
    It's ok to do this even if you are already running v10.6.7.

  • Only my App Store is in French. How do I get it back to English? I have not been in another country and my languages under settings is set to English.

    Only my App Store is in French. How do I get it back to English? I have not been in another country and my languages under settings is set to English.

    Follow this procedure:
    1. Go to Settings > iTunes & App Stores > Apple ID.
    2. Tap your Apple ID.
    3. Tap View Apple ID.
    4. Enter your password.
    5. Go to Country/Region in the popup window to change to the desired store.
    See also: http://support.apple.com/kb/HT1311

  • I accidentally Deleted the Mac app store from my computer. How can I get it back? I am using Yosemite on a MacBook

    I accidentally Deleted the Mac app store from my computer. How can I get it back? I am using Yosemite

    Another way is to open your Time Machine back up or clone (if you have one) and copy the App Store app from the /Applications to your Macintosh HD's /Application folder.
    Right click on the Time Machine icon in the Menu Bar.
    Select Enter Time Machine; then navigate to a date you know it was still there and copy if from the /Applications folder.

  • HT1491 I purchased an application from the app store and the app is not working,How do I get  a refund ?

    I purchased an application from the app store and the app is not working,How do I get  a refund ?

    First, contact the developer of the app and ask for assistance. Then if you cannot get the problem resolved, go to the following link, explain the reason for your request, including that the developer was unable to solve the problem, and ask:
    http://www.apple.com/support/itunes/contact.html
    Though a refund is not guaranteed, it's possible they'll make an exception for you.
    Good luck.

  • I just upgraded to the New OS on my Mac Book Pro and now my trackpad does not zoom in or out.  I looked at system settings on trackpad and it is set, but does not work How do I get it started?

    I just upgraded to the New OS on my Mac Book Pro and now my trackpad does not zoom in or out.  I looked at system settings on trackpad and it is set, but does not work How do I get it started?

    This is really unfortunate. I'm sorry that nothing works. I was going to mention holding down the power button and doing a force shutdown but you already did that. You might need to take it into the Apple store. I don't know if booting into safe mode would help. You would have to turn off the machine again, hit the start button and hold down the shift key after you hear the tone, but normally you would let go of the shift key when you see the apple logo and spining wheel. Maybe by holding down the shift key after you here the tone will cause the screen to come back on? The other option is to start up from the 'install disk' if your machine came with one. You would insert the disk, then shut down the computer, and hold down the C key right after hitting the start button.
    Here's the link for the safeboot
    http://support.apple.com/kb/HT1564?viewlocale=nl_nl

  • HT4623 there is a blue dot next to my face book app and it will not open. how do i get it to open?

    there is a blue dot next to my face book app and it will not open. how do i get it to open?

    I had a year long CC membership that expired at the beginning of the October.
    After realizing that, I attempted to start a free trial of photoshop to work on a project. My Adobe account states that i'm on a trial, but my (Mac) dashboard CC app won't allow me to start the program. I have reinstalled both Creative Cloud and Photoshop CC but still get this message.

  • I have an iphone 4 and so does my daughter ... in my Settings screen i have a Personal Hotspot but she does not!  How do we get one on her phone and is there a charge!

    I have an iphone 4 and so does my daughter ... in my Settings screen i have a Personal Hotspot but she does not!  How do we get one on her phone and is there a charge!

    from Apple doc:
    iOS: System requirements for Personal Hotspot
    Learn the system requirements for Personal Hotspot on your iPhone, iPad, and iPad Mini.
    To use this feature, your wireless carrier must offer Personal Hotspot and your devices must meet certain system requirements.
    System requirements
    The table below lists the iPhone and iPad (Wi-Fi + Cellular models) capable of Personal Hotspot and which connections they can use to share cellular data with another device:
    USB
    Bluetooth
    Wi-Fi
    iPhone 4 or later
    ✓
    ✓
    ✓
    iPhone 3GS and iPhone 3G*
    ✓
    ✓
    iPad (3rd generation or later) Wi-Fi + Cellular
    ✓
    ✓
    ✓
    iPad mini Wi-Fi + Cellular
    ✓
    ✓
    ✓
    * On iPhone 3G, Personal Hotspot is referred to as Internet tethering.
    To connect to a Personal Hotspot, your device requires:
    Wi-Fi: Support for 802.11g/n using WPA2 encryption.
    USB: Mac or PC with iTunes 9.2 or later installed.
    Bluetooth: Mac OS X v10.4.11 or Windows.
    Carrier requirements
    Verify that your carrier supports Personal Hotspot for your device and that you have Personal Hotspot enabled on your cellular plan:
    iPhone: View a list of carriers that support Personal Hotspot on the iPhone.
    iPad and iPad mini: Check with your carrier for availability.
    Additional Information
    Find more information on using Personal Hotspot.

  • I have a new Macbook pro, about 2 months old, and at times running video, the fans starts and does not stop. how do you get it to stop.

    I have a new Macbookbook, about 2 months old, and at times running video, the fans starts and does not stop. how do you get it to stop. Also i am thinking once the video is done  the fan should be slowing down and getting quiet on its own.

    Your fan(s) will run at high speed (i.e., loudly) while video is playing, and you can't get around that.
    If your fans are not slowing down within 2-4 minutes after CPU- and/or GPU-intensive usage ends, and the application that was showing the video is still running, Quit that application. (In fact, if you're accustomed to Windows, you may not realize that simply closing a Mac application's window does not quit the application. You still need to use the Quit command in the application-name menu. There will always be a bright dot beside or below the application icon in your Dock for each application that is open.) Quit the ones you aren't using, and see whether that allows the fans to slow down without restarting the machine. If that doesn't do the trick, reset the SMC:
    http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US

  • HT204266 I have been billed for an in app purchase I didn't make how do I get a refund please

    I have been billed for an in app purchase I didn't make how do I get a refund please

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

Maybe you are looking for