Mac Help no longer searches
Mac Help, in all apps that I've tried is no longer searchable. When I open Mac Help in say iTunes and search for the term Cover Flow the Help app doesn't find anything and the search icon just spins. When I click to stop the search the icon continues spinning.
I've tried to reset Help with Onyx to no avail.
Solved, specifically I did this:
Quit Help Viewer if it is open. Leopard users should click the red Close button in the upper-left corner of the Help Viewer window. Users of Tiger and earlier can press the Command-Q (Quit) keyboard shortcut.
Trash the following three files in your Home > Library > Preferences folder, if extant:
com.apple.help.plist
com.apple.helpui.plist
com.apple.helpviewer.plist
Trash the following two folders in your Home > Library > Caches folder, if extant:
com.apple.helpui folder
com.apple.helpdata
Empty the Trash.
Test that Help Viewer is now operating normally.
Many thanks Ferd II!
Similar Messages
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"Mac Help" no longer works. It just spins and spins and spins.
Today my Mac Help stopped working. I open Mac Help, type in a query, and it just spins and spins an dspins an never returns a result or fails. For the life of me I can't figure out what is wrong. Any ideas?
Phillip,
Troubleshooting Help Viewer by Dr. Smoke may be "Helpful."
;~) -
My help files, especially "Mac Help", no longer work properly since upgrading to Tiger. If I open "Mac Help", for example, the help window will pop up, but the links will not work (nothing happens when I click on them) and the search feature in help will not work either (the little gray "clock" just spins next to the help bar and nothing else ever happens). Any suggestions on this one? As I'm a relatively recent Mac convert, the help feature was something that I came to rely on. Thanks!
Hi CP,
This is a common problem with Mac Help. When it happens, try first (quit Help) deleting this folder:
Home/Library/Caches/com.apple.helpui
If Help still doesn't work, try then deleting those files:
Home/Library/Preferences/com.apple.helpviewer.plist
Home/Library/Preferences/com.apple.help.plist
(and this one if you find it):
Home/Library/Preferences/com.apple.helpui.plist
See also this KB article for more info
- Mac OS X 10.2, 10.3: Mac Help Viewer unexpectedly quits
and this excellent X Lab FAQ
- Troubleshooting Help Viewer
It seems (not sure about that), that Help caches get easily corrupted when interrupting searches instead of patiently waiting for its internet accessings etc?
Good luck!
Axl -
"Mac Help" Search Box is suddenly missing!!
Out of the blue when I access Mac Help the screen no longer displays the search box and magnifying glass icon. Everything else is there but it means the only way I can get help is to try and find something that matches my question in the Index. This is not always good enough. Anyone got any ideas how to fix this?
Found the answer to this one via "The X Lab" as listed on someone else's post. Followed instructions to change Library prefs and now it's working again
http://www.thexlab.com/faqs/helpviewer.html -
after updating my Macbook Pro retina display to os x yosemite 10.10.2, the mause and track pad locks, and do not respond especially when using the Mac for a long period, please help, how can I solve this, I do not like feel like in windows, so I paid good money for this mack, I feel calm
Hi Buterem,
I'm sorry to hear you are having issues with your MacBook Pro since your recent Yosemite update. I also apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are having intermittent but persistent responsiveness issues with your mouse or trackpad, you may want to try using Activity Monitor to see if these incidents correspond to occupied system resources, especially system memory or CPU. You may find the following article helpful:
How to use Activity Monitor - Apple Support
If the entire system hangs or locks up (for example, if the system clock freezes and stops counting up), you may also be experiencing some variety of Kernel Panic. If that is the case, you may also find this article useful:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Regards,
- Brenden -
In Mac Help, when you press on the triangle next to the textfield and the looking glass, what does it say. In using the Dutch version. But what does it say in English? Something in the line of 'including results product support', but I'm curious to what it says exactly so I can search more about that option.
Cause when selected any search literally takes ages, if not forever. Deselected I get search results quickly. But when selected... I've entered a search half an hour ago and it still only showing that spinning disc.
So I'm curious what this option says and what it does.Cause when selected any search literally takes ages
Help topics are connecting to the online versions. I suspect you might have a slow connection and this is causing the delay. Microsoft Office has an option in Help to view the local files, but I don't see an option in OS X to view only local. I suspect there are no local files. These files are constantly being updated and the only way to keep current is to view online.
Selecting Finder, I see this search box:
Help selected in Apple Mail: -
Why does Maverick mail no longer search properly?
I used to search for a name and it would find it in One or All mailboxes. Now it sometimes works, but mostly not. Any solutions?I would like to add that Comcast is my internet provider. Perhaps that is part of the issue although the Connection Doctor confirms the mail box is connecting to the internet. No other function processes when Connection Doctor program is used to find the source of the issue. I have read forum posts but am unable to find a way to get my Apple mail to be delivered to my computer. It worked fine up until I chose to transfer mail to the Cloud. My mail account is a .mac account.
Still hoping someone out there can help me.
thanks,
anne -
IPhoto '08:"iPhoto Help" no longer "helps"
Hi All:
I was looking for some help understanding some of the new editing functions in iPhoto '08, when I clicked on the "Help" menu in iPhoto, and then clicked on "iPhoto Help" submenu.
A small "iPhoto Help" window opened, but when I clicked on any of the subheadings in it, the subhead would be underlined briefly, and then the entire window would close. WHen I would try to run a search, nothing would be found; no matter what the search, even for something like "red eye," which I know is in there.
It seems like my iPhoto help function has been corrupted. In any event, it no longer works at all.
I remember there being a similar problem with the Mac Help in Tiger and there was a way to delete certain files and, in effect, rebuild the Mac Help function.
Has anyone else experienced this problem? Does anyone know of a solution? Any and all help will surely be appreciated.
Thanks.
JDeeJoe:
I know not if it was one of your suggested solutions -- the first of which I tried, the second of which I had already tried and the third of which I considered trying but did not -- or your calm, mellifluous manner of assistance, but regardless of the specifics, my issue is, indeed, solved. And you, mon ami, deserve the +ad hoc ergo propter hoc+ credit. Everything's working as it should, at least on the new MBP. The world, well that's an entirely different story, but at least there's change on the horizon, change I can believe in. Until then....
Thanks, brah.
Mahalo.
JDee -
My Mac Help is no longer responsive. Non of the links will work and when I tap in a subject to search - It just searches and searches without a result.
Any fixes anyone?
GeoffHi Geoff,
This is a common problem with Mac Help. When it happens, try first (quit Help) deleting this folder:
Home/Library/Caches/com.apple.helpui
If Help still doesn't work, try then deleting those files:
Home/Library/Preferences/com.apple.helpviewer.plist
Home/Library/Preferences/com.apple.help.plist
More info about Mac Help troubleshooting:
- (The X Lab) Troubleshooting Help Viewer.
Be patient when you start a Mac Help search, try not to interrupt. You may also have to delete caches again if the problem reoccurs.
Good luck!
Axl -
Mac Help "Support Articles" won't load
After searching for a topic in Mac Help, the resulting page has two sections: "Help Topics" and "Support Articles".
When I try to access one of the Support Articles, I get this error message:
The requested resource (/kb//apps/helpviewer/index) is not available
It appears that the folder "helpviewer" containing the file "index" is unavailable. After diligent searching I can't find a folder called "helpviewer" on my computer.
Test: Disconnect the computer from the internet and open a Help topic. "Help Topics" are listed, but there are no "Support Articles". This indicates that the Support Articles are on a server somewhere, and that I can download the article list but not individual articles. It appears that either the index file is inaccessible on the server or it is failing to be downloaded to my computer.
Is the fault on my computer or on the server? And what can be done about it?I don't think that it's either your computer's or the server's fault. This happens sometimes when the support article has been updated, deleted, or re-issued and the older (referenced) version is no longer available. I just tried it and it worked with the article I asked for, but...
I've had this happen a couple of times; when that happens, I'd suggest going to the actual Apple support site and do a search there.
Edit: The "kb" refers to k nowledge b ase articles.
Message was edited by: Barbara Daniels1 -
Hello
Hello I have a problem since my installation of the Yosemite update on my Mac I can longer open Indesign CS6.
I have a problem since my installation of the Yosemite update on my Mac I can more open Indesign yet I have installed JavaForOSX2014-001 but it has changed nothing someone could help me?Please do not post the same question multiple times. If someone can help you, they will, but you need to be patient -- we're all just volunteers, users like yourself. I'm going to delete your other posts.
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Can't use Find My Friends on iPhone due to Apple ID not being verified.
Can't do this as I can't access my .mac email any longer and I can not change the primary e-mail address for my Apple ID!
So my options are:
Create a new Apple ID, use that and lose all the apps I've purhcased with it (a fairly substantial amount)
Somehow Migrate these purchases over to a new Apple ID
Apple let me change the primary ID for the account
Anyone else ran into this before?
I've tried accessing the mail through a mail application using the correct server information, and trying both the old 6 character password and the one I had to change it too after they updated the security guidelines - neither work.
Help would be greatly appreciated as I can see more services down the line not working without the address being verified!To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You should not need to verify the old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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Mac Book no longer syncs calendar with iPhone or iPad
Since I upgraded to mountain lion my mac book no longer syncs calendars to my iPhone or iPad. I have tried the procedure of deleting the calendar cache in the Library folder to no avail. Any other suggestions?
Sorry, but I don't think I can be of much help on this, as I've switched completely to iCloud for my calendar syncing, and I haven't seen an answer to your problem. Maybe somebody else will come along with an idea.
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Need some help in creating Search Help for standard screen/field
I need some help in adding a search-help to a standard screen-field.
Transaction Code - PP01,
Plan Version - Current Plan (PLVAR = '01'),
Object Type - Position ( OTYPE = 'S'),
Click on Infotype Name - Object ( Infotype 1000) and Create.
I need to add search help to fields Object Abbr (P1000-SHORT) / Object Name (P1000-STEXT).
I want to create one custom table with fields, Position Abb, Position Name, Job. Position Abb should be Primary Key. And when object type is Position (S), I should be able to press F4 for Object Abb/Object Name fields and should return Position Abbr and Position Name.
I specify again, I have to add a new search help to standard screen/field and not to enhance it.
This is HR specific transaction. If someone has done similar thing with some other transation, please let me know.
There is no existing search help for these fields. If sm1 ever tried or has an idea how to add new search help to a standard screen/field.
It's urgent.
Thanks in advace. Suitable answers will be rewardedHi Pradeep,
Please have a look into the below site which might be useful
Enhancing a Standard Search Help
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/daeda0d7-0701-0010-8caa-
edc983384237
http://help.sap.com/saphelp_nw04/helpdata/en/cf/21ee93446011d189700000e8322d00/frameset.htm
A search help exit is a function module for making the input help process described by the search help more flexible than possible with the standard version.
This function module must have the same interface as function module F4IF_SHLP_EXIT_EXAMPLE. The search help exit may also have further optional parameters (in particular any EXPORTING parameters).
A search help exit is called at certain timepoints in the input help process.
Note: The source text and long documentation of the above-specified function module (including the long documentation about the parameters) contain information about using search help exits.
Function modules are provided in the function library for operations that are frequently executed in search help exits. The names of these function modules begin with the prefix F4UT_. These function modules can either be used directly as search help exits or used within other search help exits. You can find precise instructions for use in the long documentation for the corresponding function module.
During the input help process, a number of timepoints are defined that each define the beginning of an important operation of the input help process.
If the input help process is defined with a search help having a search help exit, this search help exit is called at each of these timepoints. If required, the search help exit can also influence the process and even determine that the process should be continued at a different timepoint.
timepoints
The following timepoints are defined:
1. SELONE
Call before selecting an elementary search help. The possible elementary search helps are already in SHLP_TAB. This timepoint can be used in a search help exit of a collective search help to restrict the selection possibilities for the elementary search helps.
Entries that are deleted from SHLP_TAB in this step are not offered in the elementary search help selection. If there is only one entry remaining in SHLP_TAB, the dialog box for selecting elementary search helps is skipped. You may not change the next timepoint.
The timepoint is not accessed again if another elementary search help is to be selected during the dialog.
2. PRESEL1
After selecting an elementary search help. Table INTERFACE has not yet been copied to table SELOPT at this timepoint in the definition of the search help (type SHLP_DESCR_T). This means that you can still influence the attachment of the search help to the screen here. (Table INTERFACE contains the information about how the search help parameters are related to the screen fields).
3. PRESEL
Before sending the dialog box for restricting values. This timepoint is suitable for predefining the value restriction or for completely suppressing or copying the dialog.
4. SELECT
Before selecting the values. If you do not want the default selection, you should copy this timepoint with a search help exit. DISP should be set as the next timepoint.
5. DISP
Before displaying the hit list. This timepoint is suitable for restricting the values to be displayed, e.g. depending on authorizations.
6. RETURN (usually as return value for the next timepoint)
The RETURN timepoint should be returned as the next step if a single hit was selected in a search help exit.
It can make sense to change the F4 flow at this timepoint if control of the process sequence of the Transaction should depend on the selected value (typical example: setting SET/GET parameters). However, you should note that the process will then depend on whether a value was entered manually or with an input help.
7. RETTOP
You only go to this timepoint if the input help is controlled by a collective search help. It directly follows the timepoint RETURN. The search help exit of the collective search help, however, is called at timepoint RETTOP.
8. EXIT (only for return as next timepoint)
The EXIT timepoint should be returned as the next step if the user had the opportunity to terminate the dialog within the search help exit.
9. CREATE
The CREATE timepoint is only accessed if the user selects the function "Create new values". This function is only available if field CUSTTAB of the control string CALLCONTROL was given a value not equal to SPACE earlier on.
The name of the (customizing) table to be maintained is normally entered there. The next step returned after CREATE should be SELECT so that the newly entered value can be selected and then displayed.
10. APP1, APP2, APP3
If further pushbuttons are introduced in the hit list with function module F4UT_LIST_EXIT, these timepoints are introduced. They are accessed when the user presses the corresponding pushbutton.
Note: If the F4 help is controlled by a collective search help, the search help exit of the collective search help is called at timepoints SELONE and RETTOP. (RETTOP only if the user selects a value.) At all other timepoints the search help exit of the selected elementary search help is called.
If the F4 help is controlled by an elementary search help, timepoint RETTOP is not executed. The search help exit of the elementary search help is called at timepoint SELONE (at the
F4IF_SHLP_EXIT_EXAMPLE
This module has been created as an example for the interface and design of Search help exits in Search help.
All the interface parameters defined here are mandatory for a function module to be used as a search help exit, because the calling program does not know which parameters are actually used internally.
A search help exit is called repeatedly in connection with several
events during the F4 process. The relevant step of the process is passed on in the CALLCONTROL step. If the module is intended to perform only a few modifications before the step, CALLCONTROL-STEP should remain unchanged.
However, if the step is performed completely by the module, the following step must be returned in CALLCONTROL-STEP.
The module must react with an immediate EXIT to all steps that it does not know or does not want to handle.
Hope this info will help you.
***Reward points if found useful
Regards,
Naresh -
How do i get rid of the pop ups that are constantly popping up on my mac. Everytime i search for anything on google an ad for mac keeper comes up and every time i access Netflix another stream of ads pop up... Do i have a virus HELPPPPPP
You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
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