Mac Mail, PDFs and Word all crash when printing

Im running an Imac 10.6.8, in design studio, we are using a brand new (4 months old) Xerox WC7555 with up to date drivers and Command Workstation on machines. Yet when we try and print from word or Mac Mail, or PDFs often we find they freeze or crash on us.? can anyone help? It happens on my 2 year old 2.8ghz i5 imac and also on another brand new March 2013 top spec inch imac?
thanks all

Do these two first...
Using Disk Utility in Mac OS X 10.4.3 or later to verify or repair disks...
http://docs.info.apple.com/article.html?artnum=302672
About Disk Utility's Repair Disk Permissions feature...
http://docs.info.apple.com/article.html?artnum=25751

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First-base solution: the pages in question run into the printer's margins and the driver is set to shrink the pages rather than crop them. Check what the printer's margins are and ensure that the document's margins are the same or larger. This sort of problem can arise when you are printing on a printer not connected to the Mac where the document is created (so you don't get a warning).

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Do these two first...
Using Disk Utility in Mac OS X 10.4.3 or later to verify or repair disks...
http://docs.info.apple.com/article.html?artnum=302672
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Launch the Console application in any of the following ways:
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☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
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Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
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Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
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Application Basics
Name Thunderbird
Version 31.4.0
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
Profile Folder
Show in Finder
Application Build ID 20150109111741
Enabled Plugins about:plugins
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Memory Use about:memory
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ID
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Name Connection security Authentication method Name Connection security Authentication method Default?
account1
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account2
(none) Local Folders plain passwordCleartext
account3
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account4
(imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true
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Report ID Submitted
bp-14dcb61a-6fce-4ba0-b6f6-48bab2150123 1/23/15
bp-795c4e54-f8e8-484c-af9a-836702150123 1/23/15
bp-655ca396-ce28-4e4d-8083-c99722150123 1/23/15
bp-66c0e225-af44-480a-bfa5-6477e2150123 1/23/15
bp-a267c783-2c4a-48e0-8d87-ead512150123 1/23/15
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Name Version Enabled ID
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Name Value
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
extensions.lastAppVersion 31.4.0
font.name.sans-serif.x-western Times New Roman
gfx.blacklist.webgl.msaa 4
mail.openMessageBehavior.version 1
mail.spotlight.enable true
mail.spotlight.firstRunDone true
mail.spotlight.global_reindex_time 1360342299
mailnews.database.global.datastore.id dbd7cc86-845d-454b-93a7-e8ac93a848c
mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated true
places.database.lastMaintenance 1421867183
places.history.expiration.transient_current_max_pages 104858
plugin.importedState true
plugin.state.adobepdfviewernpapi 0
plugin.state.directorshockwave 0
plugin.state.flash 0
plugin.state.flip4mac wmv plugin 0
plugin.state.java 0
plugin.state.playerplugin 0
plugin.state.quicktime plugin 0
plugin.state.sharepointbrowserplugin 0
plugin.state.silverlight 0
plugin.state.slingplayer 0
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Vendor ID 0x8086
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WebGL Renderer false
GPU Accelerated Windows 1/1 OpenGL
AzureCanvasBackend quartz
AzureSkiaAccelerated 0
AzureFallbackCanvasBackend none
AzureContentBackend quartz
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC

Thank you for the quick reply. Unfortunately we have already tried in safe mode and the issue is still there. We have also disabled all addons, created a new test profile and uninstalled re-installed Thunderbird and all print drivers, and Thunderbird still crashes when you try to print an email. Customer is considering using a different email client if we cant figure this out soon.

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Mac Mail, PDFs and Word all crash when printing

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