Mac Pro 2013 and Premiere Pro - The performance issue that Adobe don't want us talking about!

In May 2014 I bought a 2013 Mac Pro to help my business with the ever increasing demands video editing was placing on our systems. I was so excited to see how the 12GB of power the AMD D700s would affect my workflow and ability to edit footage seamlessly without delays to the creative process.
However, to my dismay pretty much since starting to work with the system I found that there was an issue with the GPUs, Mac OS and Adobe’s applications. It was first reported by many other users in early 2014 and as yet know one from Adobe has really commented officially on the issue.
Sadly it appears to still be present today and speaking with an Adobe rep confirmed this. Trouble is no one is doing anything about it. My hope is that, if you have watched this video and are experiencing the same issues then please let’s get the comments going, share and like the video and let’s get Adobe, Apple and AMD to pick up this with immediate haste! Thank you.
Below is a video of the problem I have been experiencing. It's a little long but I wanted to give a good account of the problem we are seeing so that someone can help! PLEASE, PLEASE, PLEASE help!
Mac Pro 2013 and Premiere Pro GPU Issue - YouTube
Thank you for your time and I'd love someone to help!

Thanks for responding! It's such a pain and I have been chatting to one of Adobe's senior consultants about this and still none the wiser. I have sent my machine off to the retailer as it was still under warranty. Nothing wrong with GPU apparently which is a relief although I kinda wish it had been that as it would have been an easier fix. Adobe told me that working with H.264 is totally possible but if you have a complex sequence with multicam and nested video with effects applied then it will seriously hinder performance. Sadly transcoding to ProRes doesn't seem to help either and they suggested not adding any effects to the nested clips, flattening out the multi cams etc and this has improved things a bit. Sent a sequence to SpeedGrade the other day though and the machine had a fit. FCPX though seems to be working great and has a few advantages over Premiere so I may be making a switch for this type of work until Adobe can sort out this issue. I still feel that the application isn't fully making the most of the GPUs. In fact, I found out that multicam is actually all still on the CPU and that they are trying to implement GPU handling of multicam soon.

Similar Messages

Intel Iris Pro Graphics and Premiere Pro CC

Hey everyone,
Does anyone know if Premiere Pro CC supports GPU acceleration with Intel Iris Pro Graphics from the new Macbook Pros? This video from Intel clearly shows that it's possible for Windows but what about Macs?
http://software.intel.com/en-us/videos/accelerating-video-production-w ith-opencl-and-intel-iris-graphics
I'm interested because I know OpenCl performance with Iris Pro should be stellar compared to Nvidia 650m and 750m.
Thanks!

P.Ava wrote:
Even in the OpenCL department?
Only in the OpenCL department as the Intel has no CUDA capability at all
http://forums.adobe.com/message/5916107#5916107
Thank you Alex for keeping us up to date.
Message was edited by: Bill Gehrke
Only some testing will show us comparable results

Is there any reason I need both premiere pro cs6 and premiere pro cc on my computer?

any suggestions would be great. Thanks!

I'd also recommend keeping Premiere CS 6 around until all the "legacy" projects you're working on are well and trully finished. Unless you like that feeling of uncontrolled panic, I would recommend *NOT* porting a bunch of "in progress" work over to Premiere CC!
I've got one, rather complicated project, that I'm working on and I think CC will make it easier but, rather than risk all the work I've already done in CS6, I've copied the whole thing over to an external drive and renamed the project so I can always, easily, go back if CC gives me trouble

Although I am logged in as an admin, I can't check for updates or update Firefox. I'm on a Mac and would rather not delete this version and just reinstall the new version bc I don't want to lose my bookmarks. Please help - thanks.

I need to update Firefox to the latest version, but check for updates is grayed out. I am already logged in as an admin for my computer (it's a Mac), but my computer is telling me that I don't have permission to update Firefox. How can I update Firefox? I don't want to delete and reinstall because then I will lose my bookmarks.
Thanks!

'''I have also been having a problem I thought it was me or my computer'''as I am not really that good with my computer ,Also there are pages that I try to go to hat says pages busy or moved can not connect,but I can from explorer.

Office 365 Outlook 2013 and Business Contact Manager Performance issues

I have some slowness with Outlook 365 at times. Most of the times, Outlook will have to restart. I use Business Contact
Manager so I cannot turn off Exchange Cache. Are there some steps I can follow to troubleshoot? The problems started 7 days ago and seem to be getting worse.

Hi,
The Outlook slowness problem can be caused by many factors, one common cause is some 3rd-party add-ins. We can troubleshoot in Outlook Safe Mode first:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
We can also check the OST file size since large .ost files can also slow the performance of Outlook.
Make sure that offline OST file in Outlook isn't too large. A large OST file may indicate corruption or fragmentation of the file. This can affect performance.
In Outlook, right-click the mailbox in the navigation pane, and then click
Properties.
Click Folder Size, and then note the Total size value on the
Local Data tab.
Open the Outlook system folder by opening the following folder path, depending on the operating system:
Windows 7 or Windows Vista: %userprofile%\AppData\Local\Microsoft\Outlook
Windows XP: %userprofile%\Local Settings\Application Data\Microsoft\Outlook
Note the size of the OST file for the user’s Outlook profile. If the OST file is more than 3 to 4 gigabytes (GB) larger than the
Total size value, the file may be corrupted or fragmented. Close Outlook, rename the OST file, and then reopen Outlook to re-create the OST file.
Some other troubleshoot steps can be found in this Microsoft Knowledge Base:
http://support.microsoft.com/kb/2441551/en-us
Regards,
Melon Chen
TechNet Community Support

What are the recommended settings for multiple iPhones and iPads in the same family? I don't want my family members contacts in mine...or them receiving texts that are intended just for me. Help!

I don't want my wife's or children's contact information in my contacts during syncing...or them receiving texts that are intended or me. Can someone please tell me how they handle multiple family members settings in regard to emails, iCloud, and iTunes? Does each phone have a separate computer login, iTunes account or iCloud accounts? Help!

Yes, set them up with their own Apple IDs:
http://appleid.apple.com
An Apple ID may have been entered in the following places:
Settings > iCloud > Account
Settings > Messages > Send & Receive
Settings > FaceTime
Settings > iTunes & App Stores

My storage on my iCloud is almost full, and I turned off some apps that I don't want to be backed up. So if I press the button delete back up, is it going to delete all of the apps that I'm backing up, or just the ones that I turned off?

I keep on getting E-mails that notifies me that my storage is almost full. I don't want to press that button until my question has been answered.

It will delete the entire backup, so you'll have to back up again after doing this. The new backup will only contain the apps (and other data) that you have selected and omit the ones you turned off.

Why have I got your latest software on my computer unasked for and behaving as the default software. I don't want it, I dont need it and I want to remove it....unless of course you are giving me it as a fully working package for free.

Your upgrading software suggested that I had upgrades so I followed your advice and, after a load of download time I was presented with trial versions of your latest software suite. This is not right, it wasn't asked for and it is dominating access to your earlier software. Also my copy of Photoshop Elements is not working at all, it just wanders off into la-la land on even basic operations. What are you going to do to correct this lamentable situation? and when ?
You will gather that I am very cross with you. I am also pretty hacked off with my apparent inability to find a phone number for customer support so I can drip at you in person. Mine is 01833 640045 should you decide to help me.
Regards (ish)
Pat Thompson

Good Morning Barbara,
I do apologise to members of this forum for my display of bad temper, it was generated by a series of problems with my system and this one from Adobe just took the biscuit and I thought I had finally reached Adobe. My fingers are poised over the phone this morning awaiting the start of the working day.
One thing that I cannot explain is that this series of trial programs, not clear in the updater, from Adobe is that it seems to have damaged my copy of Elements 10. I cannot put text onto pictures. I have tried uninstalling and reinstaling Elements 10 to no avail. Anyway we will see what they say.
Regards
Pat

HT1222 How in the **** am I to get to the next email that I don't want to delete or put somewhere I can't see my email list on the left hand side??

HHow in the **** am I supposed to read my next email when I don't want to put my previous one. Somewhere and why can't I see on the left hand side all my emails for viewing I don't want to receive some and delete ASAP but all I getting is a full view of the next one

If you're talking about the built-in Mail on the ipad - you will always see the mailbox list in landscape view (ie turn your ipad sideways). In portrait view, you should be able to see the Inbox link at the top left of the screen if it's hidden.
Matt

How do I cancel the purchased item that I don't want to purchase?

I only get free games but when it asks me to purchasing updates I cancel it cause I don't want to get it yet but now that it's showing that I purchased something but I don't have the money and I don't want to get it yet.

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Hallo i want to unlock my iphone bought from t-mobile in germany. The provider said, that apple don't want to unlock my iphone when i pay a fee. why not?

Hallo
i want to unlock my iphone.
My provider t-mobile germany said, that they can not unlock my iphone because Apple don't want it.
Why not?

dtilley wrote:
1. ........ I bought the phone independantly of a supplier and am having trouble getting it unlocked.
2. Apple should never have allowed a carrier to lock my phone without my permission.
3. It is restrictive practice and may be unlawful in some countries.
4. disgraceful business.
do not trust the carriers or Apple n one.
5. You must work for Apple ?
Hi,
1. Wrong. You did not research well to find out the cost difference between - what you thought you bought and what actually it would cost. If you had you would not have made this statement.
2. Correct. Apple will never does such a thing.
3. Correct. Perhaps in all countries.
4. Correct.
Trust yourself first.
5. Wrong. No one here does. All are Apple products' users here.
Did you read http://support.apple.com/kb/HT1937 before you purchased that iPhone ?
Regards

Install Project Pro 2013 and Project Pro for Office 365

Does anyone know if they can be installed side-by-side? From what I can tell it looks like they cannot be installed side-by-side. For example I have a trial version of Project Pro installed, so there's no link in the Start Menu for Project Pro for Office
365...
Is there something missing?
Thanks,
Roland

Hi Roland,
I'm not sure I follow your comment "there's no link in the Start Menu for Project Pro for Office 365". I successfully ran Project 2010 (MSI) alongside a trial of Project Pro for Office 365.
Why do you wish to run both side by side? Have you considered installing one into a virtual machine?

How do I remove an update from the app window that I don't want to update or download?

The Mac app store keeps telling me I have a software update for a app I have deleted from my computer. How do I get rid of it.

If the application came with an uninstaller, you should use that. If it didn't, usually dragging the app from the Applications folder to the trash is sufficient.
You could go to categories and find the errant app. If it has a formal uninstaller you could download it again and then follow their uninstall procedure. It will cost you nothing as you originally paid for it.
If not you can try a program like AppDelete.
http://www.versiontracker.com/dyn/moreinfo/macosx/31123
But a little light reading via typing in 'Deleting Apps' in the search box is often as good a way to pick up specialist advice.
Hope this goes some way to helping.

How can I delete apps from the app store that I don't want?

How can I delete apps from my apps list that we downloaded and still show up in our acct.?

That's crazy! My husband downloaded some free adult apps to his phone and deleted them from his phone and thought they were gone.... Argghhh! I'm so frustrated!

Can I install both Premiere Elements and Premiere Pro on my computer?

I use elements but I want to learn premiere pro so I just installed it but in the process elements was deleted. I still need elements to finish projects I've started in elements. Is there a way to have both programs on my computer and use both elements when I want and premiere pro when I want?
Is it possible to open an elements file using premiere pro CS6? I tried but it didn't work.
Thank you.

ATR,
I agree completely.
Without every version, over the last 10 years, of each program, it's almost impossible to tell a poster, "Yeah, that will work... "
It's the same with Premiere (not Elements, but the program before the "Pro" designation) and Premiere Pro. I inherited a big Project, originally started in Premiere 6.5 on a Mac. I had PrPro CS 2 on a PC, and all of the Project files Opened very well. IIRC, there were a half-dozen Transitions, that I did not have, but PrPro gave me the name of the Transition, plus the TimeCode of where it was used. All I had to do was change the missing one to Cross-Dissolve (do not know why the original editor deviated from that?), and all was good. However, when Adobe went with the Pro version, it was ONLY ported for the PC - no Mac support at all. Then, with PrPro CS 3, X-platform support WAS added. If a Mac user had an earlier Premiere, or Premiere Pro Project, before CS 3, they had to find a PrPro PC-user, with PrPro CS 3, who would Open that earlier file, then Save_As, so that they could Open it on their Macs, with later versions. Real "hands across the aisle" thing. We PC guys helped many Mac users to get them up and editing, but it was tough to explain all the ins-and-outs to them. Lot of confusion in those days. We do not see it that often now, as Premiere, up through version 6.5 are fading into history.
Also, to add to that confusion, Adobe shook things up, with the release of Premiere 7.0, also officially called Premiere Pro 7.0, but also Premiere Pro 1.0, at the same time. Most countries got only PrPro 1.0, but not all. Even some Adobe Staff folk do not realize that there were three, coincidental names for basically the same program. And, as that was the point of transition to PC-only, puzzle over what version a user really has. I have had a few state that there was NO Premiere Pro 7.0, and that it was ONLY Premiere 7.0, or Premiere Pro 1.0. I have seen the boxes that show that some folk DID get a program officially named Adobe Premiere Pro 7.0. Just a bit of arcane history.
Hunt

Mac Pro 2013 and Premiere Pro - The performance issue that Adobe don't want us talking about!

Similar Messages

Maybe you are looking for