.Mac support not interested - what next?

Hi, I posted a series of posts two weeks ago when experiencing problems with publishing iWeb having taken out a full year's membership of .Mac. Despite a few emails consequently from the .Mac support customer care team, no solution was found. After several days waiting for help, I got an email from Vicki on 17 October saying my problem had been 'escalated' to .Mac Support Engineering. I have heard nothing since, despite sending Support Engineering several emails politely requesting that they get in touch. I then got another email from Tony at .Mac support thanking me for my patience but saying Support Engineering will respond. It's now the best part of 10 days since Support Engineering were supposed to get in touch. Yet not a word or call. I can't call anyone because Apple dont' use 'phones. And .Mac Support Engineering steadfastedly refuse to get in contact by email. Yet I'm still paying for .Mac membership! Fully paid up, in fact!
What do I do now? And what sort of 'service' is this?
Any suggestions welcome!
Adrian, London

thanks varkgirl for your post - i read through the collection of posts you assembled re publishing, but I'm not at all confident that I'm getting closer to a solution.
I wonder if I could run my question by you and others in the forum in hopes that someone can point me in a fruitful direction.
I did following to troubleshoot, using a test group of photos:
l. Confirmed I'm using IWeb 1.1.1
2. Published to a folder
3. Uploaded to iDisk
4. Republished all Pages to .Mac
That's when I received an error message - "Error occurred while publishing NW photos to your site . . . "
5. I did not go further with Network troubleshooting.
6. My internet setup is through sbcglobal.net, DSL modem, router between 2 home computers. Haven't tried other computer in local network.
Several days agoI thought I had successfully published a photo page to my site because I was able to access from my computer, but my friends who received the link I sent reported that they could access the page. Could you try to access this link? http://web.mac.com/momorris/iWeb/MA/Hetch%20Hetchy.html
Also, how do I publish a particular photo selection to my .Mac website without having it be linked to all the other web pages I've created?
Any help you can provide would be most helpful. This is my first attempt at the discussion forum so I'm interested to see how it works since my call to Technical Support (applecare account) wasn't productive.
Thanks,
Mo

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