Mac version of BlackBerry Desktop Manager KB articles

The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
KB18769 - System requirements for BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19151 - Faster Synchronization and Safer Synchronization options in BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19152 - How to synchronize music from iTunes using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
*** We will continue to add more as they become available.
Message Edited by FozzyBear on 10-02-2009 09:35 PM
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Click "Accept as a Solution" for posts that have solved your issue(s)!

I think you're going to have a problem with that. http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
Try BlackBerry support > BlackBerry Support

Similar Messages

What version of Blackberry desktop manager is compatible with Mac OS 10.7 Lion

What version of Blackberry desktop manager is compatible with Mac OS 10.7 Lion?

I think you're going to have a problem with that. http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
Try BlackBerry support > BlackBerry Support

Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Blackberry Desktop Manager Version 6 Download Needed

A few months ago I read a post that had a link so I could download Blackberry Desktop Manager Version 6 for Windows.
Does anyone have access to a link?
Cheers,
Steve
Solved!
Go to Solution.

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
Post (15) has links to older Desktop Software versions.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Manager version 7.1

I don't know where to download the new version 7.1 Blackberry Desktop Manager.

Hello Vatilz
Welcome to http://supportforums.blackberry.com
Desktop Manager Windows
Desktop Manager MAC
Regards.
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Mac Blackberry Desktop Manager Won't sync with New Bold 9650

I have a new Bold 9650 (upgraded from a curve). My curve recognized and would sync with no problems. I used BB Desktop Manager to restore my new bold with all it's contacts and such. When showing up in DM, the options for restore and back up are available. When I click on applications it says I need a newer version of desktop manager. I have downloaded the most recent from the website and it still says this.
More importantly, the SYNC option doesn't even come up while the two are connected. It stays greyed out and won't let me get the option to sync. This worked fine with the curve, but the bold won't sync!!! Help please!!!

I too had the same problem. See below... there's a workaround. Apparently they are working on it.
BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

Error Syncing Contacts - 8330 and Mac Blackberry Desktop Manager

I am running Mac OS X 10.6.2, Blackberry 8330 version 4.5.0.127, and Blackberry Desktop Manager version 1.0.2 (build 8)
I get an error message when trying to sync my contacts to Entourage. Also, unlike calendar and task option windows, I do not get any selection options.
Any help would be appreciated.

I too had the same problem. See below... there's a workaround. Apparently they are working on it.
BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

Blackberry desktop manager for mac not working

Hi guys,
New to Blackberry yesterday and hitting a few problems, wondered if anyone had any advice, any mac users a bonus.
I installed the Desktop Manager from the CD that came with my Curve 3G onto my mac yesterday, that installed fine.
I then connected my phone and loaded the application up, it backed up fine, but when I went to Applications it told me I needed to install the latest version.
I went to the Blackberry site and downloaded it from there to make sure I had the latest version, although I'm sure they were the same builds as on the CD
I uninstalled the one I installed from the CD and tried again with the one I downloaded from the Blackberry site, but It still flags up the same error that this is not the latest version.
I've had a quick browse on the net and it seems other mac users have had the same problems, does anybody have any ideas what's going on?
Thanks
Shaun

I'm having what seems to be the same problem and it's driving me crazy.
I just installed BlackBerry Desktop Software 2.0.0 (it's the only one I've ever had installed) and every time I open it and click "Applications' I get a window that says "A newer version of BlackBerry® Desktop Software is required to update the software on your device. Please download an updated version and retry."
At the same time a "Install/Remove Applications" window opens behind this window but nothing is listed, then the window disappears and "Device update cancelled" appears in the bottom left corner.
If I clicked to download the updated version before both windows disappeared, I get a "Download Progress" bar that says "Downloading updates. Please Wait."
It eventually times out and I get a window that says "The update download failed with the following error: The operation couldn’t be completed. (NSURLErrorDomain error -3003.)"
Anyone with this problem found a resolution? I've been searching around for nearly 2 hours and nada.

BlackBerry Desktop Manager on Mac OS 10.4.11

Hi all,
I'm installing BlackBerry Desktop Manager for my MacBook (OS 10.4.11). However, the software requires at least 10.5.5 and I tried installing it with no success. It says it "requires OS 10.5". Does it mean I have to install 10.5.1 first and then install 10.5.5?
Basically, my question is we CANNOT skip version and install 10.5.8 (which is the latest) on, say, my 10.4.11?

Hello nrugkhapan, and a warm welcome to the forums!
Does it mean I have to install 10.5.1 first and then install 10.5.5?
That means you must purchase & install Leopard/10.5.x, which is freely upgradable to as far as 10.5.8, but you'll likely have to call Apple to get a cpy,since they no longer list it for sale on their site.

Blackberry Desktop Manager for Mac does not recognize any Calendars for syncing

ive installed the blackberry desktop manager for my Macbook and hooked my phone up through the USB port when I started the program and when I go to the calendar section it says "There are no calendars available on this computer for syncing. Please launch a new iCal and create a new calendar". How do I fix this? I have a lot of information on my iCal that I want transferred over to my phone, but it won't recognize the calendar in the program. Help

I'll try to help...first you did not provide any pertinent information for troubleshooting: Mac OS, device, device OS...
Now before you do anything go to iCal>File>Export and create an iCal archive (JIC). The rest is dependent on the OS (as each store iCal data differently)...It is possible that your calendar file is not where it should be. Try cleaning system and user cache. Restarting your mac and repair permissions.
On the device side, what do you have as the default CICAL? You could try forget device in the DM or trash the user>username>application support>BlackBerryDesktop folder and start over.
Now do you have more than one calendar? In the DM how are you setting the sync? Two Way, All Calendars...to what calendar are you adding on the device? Under Advanced Settings are you selecting All events and are you Replacing all calendar events on the Blackberry device? Remember that even if you have multiple calendars in iCal they will sync as one in the BlackBerry.
4.6.1.305 hybrid
Mac Pro 2X2.8 Quad SL

New BlackBerry Desktop Manager software for Mac

Let me know if there is a better "BlackBerry" forum to ask these questions -- but just wondering if this software will backup Address Book on my Mac to my BlackBerry without erasing everything I've already entered into the Blackberry by hand the past 2 years...
...also we have the Enterprise (corporate account) BlackBerry license (BB 8820) - if I use the newly released BlackBerry Desktop Manager software will that make a real mess of things or is it compatible.
Thanks for any comments or references to other forums or such. I come here because everything I've done with computers since 1989 is MAC - and this is a great discussion site-- and yet my latest job is using BB's... (and most others are on PC's...)
Saturday 3 October 2009

As far as screwing things up, mine went fine. There were some comments about problems. If you go to crackberry. com, there is a Mac users area, under Forums/Blackberry Operating Systems and Desktop Managent.

BlackBerry Desktop Manager for Mac won't remember my sync preferences

Each time I close BlackBerry Desktop Manager for Mac I and reopen it, I have to set all of my preferences for syncing my Calendar and Contacts again. The software remembers my selections as long as I don't quit the application, but once I quit it and reopen it they are gone.
I have tried deleting the plist files, uninstalling and reinstalling the software, but nothing fixes this issue.
This is happening on both of my MacBook Pros and with both of my BlackBerry devices.
Both MacBook Pros are running 10.6.1 and I have a BlackBerry Tour running 4.7.1.40 and a BlackBerry Curve 8330m running 4.5.0.138.

despite posts to the contrary there is a big compatibility problem with Apple LION and Blackberry Desktop manager.
BB are pretending that the problemdoes not exist, but just look over all the boards here and elsewhere.
Come on BLACKBERRY - sort it out
YOUR SHARE PRICE AND SALES DATA ARE TELLING YOU THAT CUSTOMERS ARE VOTING WITH THEIR FEET. I DON'T WANT TO LEAVE BB AS I USE THEM FOR MY BUSINESS.
GET ON TOP OF THE ISSUE - PLEASE

Blackberry Desktop Manager won't read Blackberry Torch

I've been having trouble with my Blackberry Torch as my computer will not recognize it in Blackberry Desktop Software. It's actually very wierd because I will plug my phone in to a USB port and the port will charge the phone, but nothing else happens. The reason why this is weird because I've had it work for a long time and then one day, it just didn't work any more. I've done every type of trouble-shooting listed in the Help menu including rebooting the computer/phone, replacing the cable, re-downloading the software, etc etc. I've also been able to connect the phone using Bluetooth, but unfortunately I was limited with what I could do with that connection (ie. I couldn't tranfer any music/media).
So yeah if you have any suggestions, please let me know. I'd really appreciate it.

VertNellie wrote:
I'm having the same exact problem and I have done each and every troubleshooting tip, and nothing has worked. Any other suggestions?
Hi and Welcome to the Community!
Here is something you should first perhaps try, before those tricks. The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now you are ready to try the tricks, but since this thread is so ancient, I'll re-post my current list of things to try...
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Calendar as part of Blackberry Desktop Manager Software

Hi All,
It would be a good idea to have the BB Calendar as part of Blackberry Desktop Manager Software, so appointments could be entered on the PC and then sync with a BB or the other way about.
I don't have an enterprise server, just plain old MS Outlook on my PC.
Regards,
Leslie.
Solved!
Go to Solution.

Hello,
As what I assume to be a business strategy, RIM specifically does not provide a PIM/Organizer with their software. Rather, they provide conduits to various PIMs so that the user has a choice as to which PIM they prefer. See this matrix for which PIMs are supported by different versions of the RIM DTM software:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB12268&sliceId=1&docTy...
BES is not required in order to sync a calendar to a BB. You can indeed sync, with the tools available today, bi-directionally calendar, contacts, email, etc. etc. etc.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Mac version of BlackBerry Desktop Manager KB articles

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