MacBook Pro 13-inch Mid 2010 using Mac OS X 10.8 Keyboard Issues.

Good day ASC,
I have a MacBook Pro 13-inch Mid 2010 upgraded to Mac OS X 10.8. It now has keyboard issues. Keys F4, 4, r, f, v, caps lock, space bar, and directional keys left and down do not work. I've been looking into the problem thinking it could be a software issue. Can anyone help?

Welcome to Apple Support Communities
You need to install the Windows support software in Windows to make it run properly. You have to download and install these drivers in Windows > http://support.apple.com/kb/DL1630?viewlocale=en_US&locale=en_US
After installing them, I recommend you to look for a newer GPU driver

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  • How to reformat macbook pro 13 inch mid 2010

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    ails_1227 wrote:
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  • HT201300 i have a MacBook Pro (15-inch, Mid 2010) what external display can i use with it.

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  • How to update a MacBook Pro 17 inch mid 2010 with SSD?

    I know that this question probably been asked many times before, but i can't really find the answers to my specific questions.
    I want to update my MacBook Pro 17 inch mid 2010 / 2,66-GHz Intel Core i7-processor, 8 GB memory, running latest Mavericks version (full specs: http://support.apple.com/kb/SP581?viewlocale=nl_NL) with a SSD (i think a 500GB) to speed up my MacBook Pro.
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    Look here for the maximum memory for each MBP model:
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  • MacBook Pro 15-inch, Mid 2010 2.4 GHz Intel Core i5 with Mavericks is very slow

    Hi everybody,
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    Hardware Information:
              MacBook Pro (15-inch, Mid 2010)
              MacBook Pro - model: MacBookPro6,2
              1 2.4 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics - VRAM: 288 MB
              NVIDIA GeForce GT 330M - VRAM: 256 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 3 days 10:27:10
    Disk Information:
              Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 319.21 GB (117.43 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-898 
    USB Information:
              Apple Internal Memory Card Reader
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. iPhone
              Apple Inc. Built-in iSight
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
    Kernel Extensions:
              com.taoeffect.ispy.kext          (2.0.1)
    Startup Items:
              HWNetMgr: Path: /Library/StartupItems/HWNetMgr
              HWPortDetect: Path: /Library/StartupItems/HWPortDetect
              Jaksta: Path: /Library/StartupItems/Jaksta
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] com.taoeffect.ispyd.plist 3rd-Party support link
              [System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
    Launch Agents:
              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [System] com.hp.help.tocgenerator.plist 3rd-Party support link
              [System] org.macosforge.xquartz.startx.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [not loaded] com.google.keystone.agent.plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac.helperTool.plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
              [not loaded] com.taoeffect.EspionageHelper.plist 3rd-Party support link
    User Login Items:
              Dropbox Encore
              Caffeine
              Google Drive
              CleanMyDrive
              Dropbox
              WiSpy
              Sync Folders Pro
              Satellite Eyes
              PomodoroApp
    Internet Plug-ins:
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              QuickTime Plugin: Version: 7.7.3
              Default Browser: Version: 537 - SDK 10.9
              AdobePDFViewer: Version: 9.5.5 3rd-Party support link
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
              Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
              iPhotoPhotocast: Version: 7.0 - SDK 10.8
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    User Internet Plug-ins:
              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
    3rd Party Preference Panes:
              Hazel  3rd-Party support link
              Perian  3rd-Party support link
    Bad Fonts:
              None
    Old Applications:
              /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources
                        Adobe AIR Updater:          Version: 3.3 - SDK 10.5 3rd-Party support link
                        Template:          Version: 3.3 - SDK 10.5 3rd-Party support link
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              /Applications/Microsoft Office 2011/Office
                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office-Erinnerungen:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.0 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              /Applications/Microsoft Office 2011
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
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                        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app
              TomTomHOMERunner:          Version: 2.9.7.2119 - SDK 10.4 3rd-Party support link
                        /Users/[redacted]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              /Applications/iWork '09
              MetaZ:          Version: 1.0a13 - SDK 10.5 3rd-Party support link
    Time Machine:
              Skip System Files: NO
              Mobile backups: ON
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 297.29 GB Disk used: 187.92 GB
              Destinations:
                        Cristobals TC data [Network] (Last used)
                        Total size: 2 
                        Total number of backups: 30
                        Oldest backup: 2013-09-18 10:32:44 +0000
                        Last backup: 2014-01-26 18:21:05 +0000
                        Size of backup disk: Excellent
                                  Backup size 2  > (Disk size 297.29 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   4%          cookied
                   4%          com.apple.WebKit.Networking
                   4%          WindowServer
                   2%          Safari
                   1%          EtreCheck
    Top Processes by Memory:
              172 MB          Safari
              115 MB          mds_stores
              100 MB          com.apple.WebKit.WebContent
              74 MB          MenuTab for Facebook
              41 MB          WindowServer
    Virtual Memory Information:
              199 MB          Free RAM
              868 MB          Active RAM
              608 MB          Inactive RAM
              962 MB          Wired RAM
              4.21 GB          Page-ins
              332 MB          Page-outs

    Hey Cris from London,
    I would try out the recommended steps in the following link:
    OS X Mavericks: If your Mac runs slowly
    http://support.apple.com/kb/PH13895
    Let us know if any of the steps within resolved the issue.
    Welcome to Apple Support Communities!
    Take care,
    Delgadoh

  • MacBook Pro (15-inch, Mid 2010) Crashes Every So Often

    I've been having issues with my MacBook Pro (15-inch, Mid 2010) for several months now. I have Mountain Lion and every time I have several apps open it crashes and reboots. I took it to the Apple Store twice and both times they reinstalled the OS. I still have the problem. Here's the last report that was sent to Apple, please help:
    Interval Since Last Panic Report:  -45 sec
    Panics Since Last Report:          1
    Anonymous UUID: DE1BAB72-02E0-BAF1-0302-1480E44FD4D8
    Thu May  9 20:11:33 2013
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    0xffffff808b22bad0 : 0xffffff7f8f47bfe8
    0xffffff808b22bb10 : 0xffffff7f8f360567
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    System uptime in nanoseconds: 3958327695439
    last loaded kext at 273585840097: com.apple.filesystems.msdosfs      1.8 (addr 0xffffff7f8f95e000, size 65536)
    last unloaded kext at 334548361629: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f8fc01000, size 65536)
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    com.apple.filesystems.smbfs            1.8
    com.apple.driver.AudioAUUC           1.60
    com.apple.driver.AppleHWSensor   1.9.5d0
    com.apple.filesystems.autofs            3.0
    com.apple.driver.AGPM        100.12.87
    com.apple.iokit.IOBluetoothSerialManager            4.1.3f3
    com.apple.driver.AppleMikeyHIDDriver     122
    com.apple.driver.AppleHDA 2.3.7fc4
    com.apple.GeForce    8.1.0
    com.apple.driver.AppleMikeyDriver           2.3.7fc4
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC  1.6.0
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleIntelHDGraphics    8.1.0
    com.apple.driver.AppleIntelHDGraphicsFB            8.1.0
    com.apple.iokit.IOUserEthernet       1.0.0d1
    com.apple.driver.AppleSMCLMU     2.0.3d0
    com.apple.driver.AppleMuxControl            3.3.0
    com.apple.driver.SMCMotionSensor           3.0.3d1
    com.apple.driver.AppleSMCPDRC   1.0.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport            4.1.3f3
    com.apple.Dont_Steal_Mac_OS_X      7.0.0
    com.apple.driver.ApplePolicyControl          3.3.0
    com.apple.driver.AppleUSBTCButtons        237.1
    com.apple.driver.AppleUSBTCKeyboard    237.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0d1
    com.apple.BootCache            34
    com.apple.driver.AppleUSBCardReader     3.1.7
    com.apple.driver.AppleIRController            320.15
    com.apple.iokit.SCSITaskUserClient            3.5.5
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage           2.3.1
    com.apple.driver.AirPort.Brcm4331           614.20.16
    com.apple.driver.AppleUSBHub      5.5.5
    com.apple.driver.AppleAHCIPort     2.5.1
    com.apple.driver.AppleFWOHCI      4.9.6
    com.apple.iokit.AppleBCM5701Ethernet   3.6.0b1
    com.apple.driver.AppleUSBEHCI     5.5.0
    com.apple.driver.AppleEFINVRAM  1.7
    com.apple.driver.AppleSmartBatteryManager      161.0.0
    com.apple.driver.AppleRTC  1.5
    com.apple.driver.AppleACPIButtons           1.7
    com.apple.driver.AppleHPET           1.8
    com.apple.driver.AppleSMBIOS       1.9
    com.apple.driver.AppleACPIEC        1.7
    com.apple.driver.AppleAPIC            1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall   4.0.39
    com.apple.security.quarantine        2
    com.apple.driver.AppleIntelCPUPowerManagement        196.0.0
    com.apple.kext.triggers         1.0
    com.apple.iokit.IOSerialFamily         10.0.6
    com.apple.driver.DspFuncLib          2.3.7fc4
    com.apple.iokit.IOAudioFamily         1.8.9fc11
    com.apple.kext.OSvKernDSPLib      1.6
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleSMBusPCI   1.0.11d0
    com.apple.driver.AppleSMBusController    1.0.11d0
    com.apple.nvidia.nv50hal    8.1.0
    com.apple.NVDAResman      8.1.0
    com.apple.driver.AppleBacklightExpert     1.0.4
    com.apple.driver.IOPlatformPluginFamily 5.3.0d51
    com.apple.iokit.IOFireWireIP           2.2.5
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport       4.1.3f3
    com.apple.driver.AppleHDAController        2.3.7fc4
    com.apple.iokit.IOHDAFamily           2.3.7fc4
    com.apple.iokit.IOSurface     86.0.4
    com.apple.iokit.IOBluetoothFamily  4.1.3f3
    com.apple.driver.AppleSMC 3.1.4d2
    com.apple.driver.AppleGraphicsControl     3.3.0
    com.apple.iokit.IONDRVSupport      2.3.7
    com.apple.iokit.IOGraphicsFamily    2.3.7
    com.apple.driver.AppleUSBMultitouch       237.3
    com.apple.iokit.IOSCSIBlockCommandsDevice       3.5.5
    com.apple.iokit.IOUSBMassStorageClass     3.5.1
    com.apple.iokit.IOUSBHIDDriver     5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.5.5
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleUSBMergeNub       5.5.5
    com.apple.driver.AppleUSBComposite        5.2.5
    com.apple.iokit.IOAHCISerialATAPI 2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily   3.5.5
    com.apple.iokit.IO80211Family       522.4
    com.apple.iokit.IOUSBUserClient     5.5.5
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOFireWireFamily    4.5.5
    com.apple.iokit.IOEthernetAVBController  1.0.2b1
    com.apple.iokit.IONetworkingFamily           3.0
    com.apple.iokit.IOUSBFamily            5.5.5
    com.apple.driver.AppleEFIRuntime            1.7
    com.apple.iokit.IOHIDFamily            1.8.1
    com.apple.iokit.IOSMBusFamily       1.1
    com.apple.security.sandbox 220.2
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet     7
    com.apple.driver.DiskImages           345
    com.apple.iokit.IOStorageFamily      1.8
    com.apple.driver.AppleKeyStore     28.21
    com.apple.driver.AppleACPIPlatform         1.7
    com.apple.iokit.IOPCIFamily 2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto     1.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.16)
    Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK5055GSXF, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

    You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:
    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video
    Make a "Genius" appointment at an Apple Store to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.
    Print the first page of the panic report, and the support page linked above, and bring them with you.
    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    *An SSD doesn't need to be zeroed.
    You may be able to stop the panics by disabling automatic graphics switching in the Energy Saver preference pane, but that's not a solution. 
    Most likely, the logic board will be replaced. Sometimes the replacement part is also defective, so be prepared for that possibility.

  • Problems after efi 2.5 update on macbook pro 13 inch(mid 2010)

    i don't know if it's related but after i updated my macbook pro 13 inch mid 2010 efi firmware to 2.5 i'm having usb problems.
    the problem started after i went to software updates and downloaded efi firmware 2.5, but i didn't restarted right away actually i downloaded the efi firmware around 3pm and shut down my computer around 1am, and in the morning when i turned on my mac it made a strange noise and then restarted. then when it restarted my usb external hd wasn't working well, it takes around 10 minutes for me to be able to watch a video directly from it, and my 3g usb connects but the speed is really slow, so i cant use it. i don't know if efi firmware update is related to usb, but somehow it made my usb ports stoped working properly.
    so is there a fix for this?

    What you should do is time consuming but really helps (it helped for me)
    Go to your disk utility setup and select your harddisk drive, then click on verify disk permissions and after that repair disk permissions, don't ask me why it runs in this order but it seems to elliminate the cause. you will most probably see some repairs being listed.
    the next step is to "repair disk" procedure, allthough it could be possible that it can not and then it will tell you to use your setup disk that came with the computer, insert disk hold command and "R" at same time and you come into the menu to repair or re istal software etc.
    I ran the repair mode, then re installed my operating software and it seem to resolve this issue but also the long start up problems.
    good luck

  • Mavericks slowed down my MacBook Pro 13 inch (Mid 2010)

    I did a clean install of 10.6.3 (which came with my MacBook Pro).  Then upgraded to 10.6.8 to be able to download Mavericks from the App store.  Installed Mavericks and everything (boot-up, application lauch, opening folders, etc.) has been dragging since then.  Can someone explain a better way to do the installation or changes to make to improve the speed?
    Thank you,
    MacBook Pro 13 inch (Mid 2010)

    I have the same problem.  I have 4gb of RAM; I was going to upgarde to 8, but seeing that you have 8, this probably won't help.
    I feel like it's progressivly getting slower as well.
    I was going to get a solid state drive and more RAM to fix the issue.
    Looking at my activity monitor I show this:
    As it sits right now, I have just Chrome open, facebook tab, email tab and this thread tab open and it's using 3.99 of my memory.  Kernal_task is using the most memory.
    I dont want to buy a new computer but maybe it's just too old?
    Any info would be great.  I'm not terribly technical and I love my mac, makes me sad to think of getting rid of it!  Altho excited for a new one

  • HT1237 Searching for an EFI Firmware update to enable Lion Internet Recovery on MacBook Pro (15-inch, Mid 2010)

    Hi All,
    My Mid-2010 Apple MacBook Pro 15-inch started having random kernel panics lately (more than 1 month of random kernel panics now), usually associated with request such as "open new tab in Safari" etc.
    Since I installed 2x4GB RAM modules from Crucial when I bought my MBP (they are +- 2 years old now) and also exchanged my DVD-drive for an extra SSD that now runs the system (fully updated 10.7.4) I have a feeling that those kernel panics might be HW related.
    I wanted to run Apple Hardware Test but found out that it is no longer supported on Lion. Since I don't have any optical drive to install AHT from (also I don't have the CDs with me atm), I found out that I can install an EFI Firmware update that enables internet-based (?) AHT.
    At http://support.apple.com/kb/HT4904# , the link from MacBook Pro (15-inch, Mid 2010) links to MacBook Pro EFI Firmware Update 2.6 which is for Early 2010 models only and doesn't allow me to run the installation process. I'm looking for an EFI update to enable Apple Hardware Test on my Mid-2010 Apple MacBook Pro 15-inch.
    Is there an update that can do this? Is there a wrong hyperlink on Apple page or am I searching for a wrong update?
    Also, even though this should probably be in a separate topic, can anyone please point me to the right direction for a good Apple Kernel Panic how-to-read-those topic?
    Thank you very much in advance.

    Hey Cris from London,
    I would try out the recommended steps in the following link:
    OS X Mavericks: If your Mac runs slowly
    http://support.apple.com/kb/PH13895
    Let us know if any of the steps within resolved the issue.
    Welcome to Apple Support Communities!
    Take care,
    Delgadoh

  • MacBook Pro 15 inch Mid-2010 keeps randomly restarting

    So, I got this Macbook back in August of 2010, and this random restart problem just started occuring after I updated to Mountain Lion. It usually occurs when I open up heavy usage applications, such as Photoshop, iMovie, iPhoto, FaceTime,etc. When I just solely decide to turn on my MacBook to just use Safari and iTunes, it never restarts, or it will once in a blue moon. Also read a page Apple posted about MacBook Pro 15 inch Mid-2010's having problems and that they would fix it free of charge, but I'm not sure if that relates to my problem? --link here --> http://support.apple.com/kb/ts4088
    I tried resetting the SMC, and NVRAM/PRAM. Even verfied disk permissions and repaired on Disk Utility, nothing changed.
    Could anyone help?

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select  
    View ▹ Show Log List   from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • Macbook Pro (17-inch, mid-2010, i5, stock config) freezing -- Nvidia issue?

    Hi there--
    I have a fully stock-configured (no mods, no hard drive tweaks, etc.) Macbook Pro (17-inch, mid 2010, i5 model). It's only 3 months old. Running 10.6.4, everything updated and NO peripherals connected...
    Anyhow, I was working at Starbucks yesterday morning and the system froze for no reason. Was doing semi-heavy workload with Photoshop CS5 and iTunes going and Safari downloading. Mouse would freeze in-place, iTunes starts stuttering in a loop. I waited, but system remained "frozen" -- only thing I can do at this point is shutdown via the power button.
    I powered back up and system froze at the spinning progress indicator that you see on boot-up . I shutdown, powered back up... was able to work for about 10 minutes and same system freeze. I powered down for two hours, powered up, and same thing happened again.
    *I've documented these freeze ups via video.* See my Youtube playlist, and the videos titled "crash" here (videos are encoded at 720p -- so click option for more clarity):
    http://www.youtube.com/viewplaylist?p=38CDEF9C98B96BCE
    I've also screen capped the crash logs which make me think there is something wrong with the video components of this machine. A whole lotta "Nvidia" related language.
    *See screencaps here:*
    http://www.flickr.com/photos/hildie/sets/72157624689980753/
    Does anyone have experience analyzing crash logs, and can tell me what this might be about?
    Took it to Genius Bar (Apple Store @ Beverly Center, Los Angeles) early yesterday evening. They were nice, but didn't offer any clear theories other than they think there is something wrong when the system switches from the Intel on-board graphics to the Nvidia graphics. They took the system from me and said they would "check it out for a couple days" and get back to me.
    I'm frustrated because I run an extremely clean system (system has fresh OS install only a month ago), and not used to mysterious hardware issues hampering my workflow. Especially when I'm 90% done with updating my design portfolio and desperately need to get back to work!
    PS - I tried the latest EFI update, and the issue was still happening after the update.
    Thanks.
    [email protected]

    Your frustration is very understandable. It sounds like a hardware issue of some sort. The AHT does not test everything, so it will not necessarily find every possible hardware issue. Apple has a more sophisticated hardware test they can run, and often hardware issues may not show up until the machine is heated up. What they probably want to do is to try to reproduce the freeze and then run the test to see what is wrong.
    You can run the cleanest system possible, and still be beset by a hardware problem, which can only be solved by replacing the faulty parts. Here's hoping that the Apple guys can discover what is wrong and fix it for you.
    Hardware problems can be intermittent and hard to find. If they can't make it freeze and therefore don't find anything, then the next step would be to use it at the Apple Store until it freezes up and then give it to them to evaluate.
    Good luck!

  • Why is not Windows 8 natively supported on MacBook Pro (13-inch, Mid 2010)?

    Hello,
    Can somebody from apple say why they don't add native support of Windows 8 for MacBook Pro (13-inch, Mid 2010) when it is supported on 15-inch model?
    Looking in: http://support.apple.com/kb/HT5634
    I know that Windows 8 is possible to install and use, but I think it does not make sense to limiting just 13-inch model in bootcamp
    Thanks

    Welcome to the Apple Support Communities
    It's a restriction, because the Mid 2010 13-inch MacBook Pro is completely compatible with Windows 8 (it meets all its requirements), but Apple didn't want to provide Windows 8 Boot Camp drivers for it. You can run Windows 8 if you want, but it won't work properly.
    Apart from that, there are some how-to's in the Internet in order to install Windows 8 Boot Camp drivers in unsupported Macs

  • Restart issues with MacBook Pro (15-inch, Mid 2010)

    MacBook Pro (15-inch, Mid 2010)
    Processor = 2.66 GHz Intel Core i7
    Memory = 8 GB 1067 MHz DDR3
    Graphics = Intel HD Graphics 288 MB
    Hey folks, I bought this computer from a friend and the Mac seems to restart when I start iMessenger and have other applications running.  Any guidance is appreciated.  Below is the report.
    Sun Mar  8 07:41:12 2015
    *** Panic Report ***
    panic(cpu 0 caller 0xffffff7fa0dbbf63): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff81398a5000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.8.6/src/AppleM uxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 0), Frame : Return Address
    0xffffff812749ae50 : 0xffffff801e12fe41
    0xffffff812749aed0 : 0xffffff7fa0dbbf63
    0xffffff812749afb0 : 0xffffff7f9ecc2b9f
    0xffffff812749b070 : 0xffffff7f9ed8c18e
    0xffffff812749b0b0 : 0xffffff7f9ed8c1fe
    0xffffff812749b120 : 0xffffff7f9f00b056
    0xffffff812749b250 : 0xffffff7f9edaf82d
    0xffffff812749b270 : 0xffffff7f9ecc95f1
    0xffffff812749b320 : 0xffffff7f9ecc70fc
    0xffffff812749b520 : 0xffffff7f9ecc9225
    0xffffff812749b610 : 0xffffff7fa0394925
    0xffffff812749b670 : 0xffffff7fa03915ef
    0xffffff812749b6f0 : 0xffffff7fa037b95a
    0xffffff812749b720 : 0xffffff7fa033727c
    0xffffff812749b740 : 0xffffff7fa0347cfb
    0xffffff812749b770 : 0xffffff7fa0347b9a
    0xffffff812749b7c0 : 0xffffff7fa0347a51
    0xffffff812749b810 : 0xffffff7fa034651b
    0xffffff812749b830 : 0xffffff7fa0342ecf
    0xffffff812749b860 : 0xffffff7fa0376a30
    0xffffff812749b8a0 : 0xffffff7fa03420f5
    0xffffff812749ba20 : 0xffffff7fa03733c1
    0xffffff812749bae0 : 0xffffff7fa0340c15
    0xffffff812749bb30 : 0xffffff801e6ffb16
    0xffffff812749bb60 : 0xffffff801e70122b
    0xffffff812749bbc0 : 0xffffff801e6fe9c3
    0xffffff812749bd00 : 0xffffff801e1e4a87
    0xffffff812749be10 : 0xffffff801e133f8c
    0xffffff812749be40 : 0xffffff801e118a93
    0xffffff812749be90 : 0xffffff801e1293bd
    0xffffff812749bf10 : 0xffffff801e2059fa
    0xffffff812749bfb0 : 0xffffff801e236ea6
          Kernel Extensions in backtrace:
    com.apple.driver.AppleMuxControl(3.8.6)[BE610379-FAEA-3E8F-B6AF-F92B70B3C5CD]@0 xffffff7fa0dad000->0xffffff7fa0dc0fff
    dependency: com.apple.driver.AppleGraphicsControl(3.8.6)[76B001B1-30F1-3D72-B264-85D77B254C 2F]@0xffffff7fa0da5000
    dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f9eba9000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f9e924000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f9ec1b000
    dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[42706EB3-1447-3931-A668-FBAC58AAAA 7A]@0xffffff7fa0da8000
    com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28 EE2B]@0xffffff7f9ec72000->0xffffff7f9eedbfff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f9e924000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[E5A48E71-70F5-3B01-81D3-C2B037BBE80A]@0xff ffff7f9ec62000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f9ec1b000
    com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4C DA355]@0xffffff7f9eee6000->0xffffff7f9f18ffff
    dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f9ec72000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f9e924000
    com.apple.GeForceTesla(10.0)[3EA67900-B4A9-30BB-964D-0904DA5421CC]@0xffffff7fa0 32e000->0xffffff7fa03fbfff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f9e924000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[E5A48E71-70F5-3B01-81D3-C2B037BBE80A]@0xff ffff7f9ec62000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f9ec1b000
    dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f9ec72000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    14C109
    Kernel version:
    Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
    Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
    Kernel slide: 0x000000001de00000
    Kernel text base: 0xffffff801e000000
    __HIB  text base: 0xffffff801df00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 426588710130
    last loaded kext at 9423558021: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fa061d000, size 32768)
    last unloaded kext at 152720116117: com.apple.driver.AppleUSBUHCI          656.4.1 (addr 0xffffff7f9f526000, size 65536)
    loaded kexts:
    com.apple.driver.AudioAUUC           1.70
    com.apple.driver.AppleHWSensor   1.9.5d0
    com.apple.driver.AGPM        100.15.5
    com.apple.iokit.IOBluetoothSerialManager            4.3.2f6
    com.apple.filesystems.autofs            3.0
    com.apple.driver.AppleOSXWatchdog        1
    com.apple.driver.AppleMikeyHIDDriver     124
    com.apple.driver.AppleMikeyDriver           269.25
    com.apple.driver.AppleHDA 269.25
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC  1.7.3
    com.apple.GeForceTesla       10.0.0
    com.apple.driver.AppleIntelHDGraphics    10.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport           4.3.2f6
    com.apple.driver.AppleUpstreamUserClient          3.6.1
    com.apple.driver.AppleIntelHDGraphicsFB            10.0.0
    com.apple.driver.AppleSMCLMU     2.0.7d0
    com.apple.iokit.IOUserEthernet       1.0.1
    com.apple.Dont_Steal_Mac_OS_X      7.0.0
    com.apple.driver.AppleHWAccess   1
    com.apple.driver.AppleHV    1
    com.apple.driver.AppleSMCPDRC   1.0.0
    com.apple.driver.AppleMuxControl            3.8.6
    com.apple.driver.AppleMCCSControl          1.2.11
    com.apple.driver.SMCMotionSensor           3.0.4d1
    com.apple.driver.AppleUSBTCButtons        240.2
    com.apple.driver.AppleUSBCardReader     3.5.1
    com.apple.driver.AppleUSBTCKeyboard    240.2
    com.apple.driver.AppleIRController            327.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0d1
    com.apple.BootCache            35
    com.apple.iokit.SCSITaskUserClient            3.7.3
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage           2.7.0
    com.apple.driver.AirPort.Brcm4331           800.20.24
    com.apple.driver.AppleUSBHub      705.4.2
    com.apple.iokit.AppleBCM5701Ethernet   10.1.3
    com.apple.driver.AppleFWOHCI      5.5.2
    com.apple.driver.AppleAHCIPort     3.1.0
    com.apple.driver.AppleUSBEHCI     705.4.14
    com.apple.driver.AppleHPET           1.8
    com.apple.driver.AppleSmartBatteryManager      161.0.0
    com.apple.driver.AppleACPIButtons           3.1
    com.apple.driver.AppleRTC  2.0
    com.apple.driver.AppleSMBIOS       2.1
    com.apple.driver.AppleACPIEC        3.1
    com.apple.driver.AppleAPIC            1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          218.0.0
    com.apple.nke.applicationfirewall   161
    com.apple.security.quarantine        3
    com.apple.security.TMSafetyNet     8
    com.apple.driver.AppleIntelCPUPowerManagement        218.0.0
    com.apple.AppleGraphicsDeviceControl     3.8.6
    com.apple.iokit.IOSerialFamily         11
    com.apple.kext.triggers         1.0
    com.apple.driver.DspFuncLib          269.25
    com.apple.kext.OSvKernDSPLib      1.15
    com.apple.driver.AppleSMBusPCI   1.0.12d1
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport            4.3.2f6
    com.apple.driver.AppleHDAController        269.25
    com.apple.iokit.IOHDAFamily           269.25
    com.apple.iokit.IOAudioFamily         203.3
    com.apple.vecLib.kext           1.2.0
    com.apple.iokit.IOUSBUserClient     705.4.0
    com.apple.iokit.IOFireWireIP           2.2.6
    com.apple.iokit.IOSurface     97
    com.apple.iokit.IOBluetoothFamily  4.3.2f6
    com.apple.nvidia.classic.NVDANV50HalTesla         10.0.0
    com.apple.nvidia.classic.NVDAResmanTesla           10.0.0
    com.apple.driver.IOPlatformPluginFamily 5.8.1d38
    com.apple.driver.AppleGraphicsControl     3.8.6
    com.apple.driver.AppleBacklightExpert     1.1.0
    com.apple.driver.AppleSMBusController    1.0.13d1
    com.apple.iokit.IONDRVSupport      2.4.1
    com.apple.iokit.IOGraphicsFamily    2.4.1
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOSCSIBlockCommandsDevice       3.7.3
    com.apple.iokit.IOUSBMassStorageClass     3.7.1
    com.apple.driver.AppleUSBMultitouch       245.2
    com.apple.iokit.IOUSBHIDDriver     705.4.0
    com.apple.driver.CoreStorage          471.10.6
    com.apple.driver.AppleUSBMergeNub       705.4.0
    com.apple.driver.AppleUSBComposite        705.4.9
    com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.7.3
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily   3.7.3
    com.apple.iokit.IO80211Family       710.55
    com.apple.iokit.IOEthernetAVBController  1.0.3b3
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily           3.2
    com.apple.iokit.IOFireWireFamily    4.5.6
    com.apple.iokit.IOAHCIFamily          2.7.5
    com.apple.iokit.IOUSBFamily            710.4.14
    com.apple.iokit.IOHIDFamily            2.0.0
    com.apple.driver.AppleEFINVRAM  2.0
    com.apple.driver.AppleEFIRuntime            2.0
    com.apple.iokit.IOSMBusFamily       1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore     2
    com.apple.driver.AppleMobileFileIntegrity            1.0.5
    com.apple.driver.AppleCredentialManager           1.0
    com.apple.driver.DiskImages           396
    com.apple.iokit.IOStorageFamily      2.0
    com.apple.iokit.IOReportFamily       31
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform         3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto     1.0
    com.apple.kec.Libm   1
    com.apple.kec.pthread          1
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D5341344758334D314131303636433720
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D5341344758334D314131303636433720
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)
    Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Samsung SSD 840 EVO 500GB, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: Built-in iSight
    Thunderbolt Bus:

    You have the misfortune of having purchased a model identifier 6.2 MBP that has a history of GPU problems.  There was a recall on these models but that has expired.
    You may have the logic board replaced at your expense.
    Or you may download this software:
    https://gfx.io/
    It will allow you to disable the discrete GPU which should stop the kernel panics.  You will be able to run the MBP on just the integrated GPU but at the expense of graphics performance.
    Ciao.

  • MacBook Pro (13-inch, Mid 2010) problems 10.8.3

    Hi, I have problems wtih a macbook pro 13-inch mid 2010. Before the update of 10.8.3 I already had some problems, sometimes(a fewtimes in a week) the sytem stops and restarts. But after the update the system logs out every 5 minutes whem I play youtube movies.
    Is this a known bug and is it possible to solve this problem?

    Thank both  for the reply
    My energy save settings are:
    Power adapter:
    Computer sleep:never
    Display sleep after 15 min.
    Put the HHD to sleep when possible, checked.
    Wake for network acces, checked.
    Battery:
    Computer sleep:1h
    Display sleep after 25 min.
    Put the HHD to sleep when possible, checked.
    Reduce brightness display with use of battery, checked.
    I just started to backup with Timemachine.
    I will replace the original Ram tomorrow after the TimeMachine backup.
    If it doesn't solve the problem, I wil schedule a Genius Bar appointment.
    I found a topic (article TS4088) Intermittent black screen or loss of video. It looks like the problem I experienced now.

  • I have MacBook Pro (15-inch, Mid 2010) i7 , 2.6 GHZ, 8GB RAm, 500GB Hard Disk, let me know if I can support OSX Mavericks

    i have MacBook Pro (15-inch, Mid 2010) i7 , 2.6 GHZ, 8GB RAm, 500GB, I try to install mavericks it be come slow,
    Let me know the reason 

    Hey Cris from London,
    I would try out the recommended steps in the following link:
    OS X Mavericks: If your Mac runs slowly
    http://support.apple.com/kb/PH13895
    Let us know if any of the steps within resolved the issue.
    Welcome to Apple Support Communities!
    Take care,
    Delgadoh

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