Macbook Pro 2010 running mavericks = impossibly slow

Ever since I downloaded Mavericks on my Macbook Pro 2010, everything is impossibly slow if I have a few applications opened at once, which never used to be a problem. Any advice would be much appreciated. I ran an Etrecheck, here are the results below.
Hardware Information:
          MacBook Pro (15-inch, Mid 2010)
          MacBook Pro - model: MacBookPro6,2
          1 2.53 GHz Intel Core i5 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics - VRAM: 288 MB
          NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 15 days 16:30:53
Disk Information:
          TOSHIBA MK5055GSXF disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 399 GB (87.15 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
                    BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 100.25 GB (46.98 GB free)
          MATSHITADVD-R   UJ-898 
USB Information:
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Internal Memory Card Reader
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
          org.virtualbox.kext.VBoxDrv          (4.1.20)
          org.virtualbox.kext.VBoxUSB          (4.1.20)
          com.Cycling74.driver.Soundflower          (1.5.1)
Startup Items:
          VirtualBox: Path: /Library/StartupItems/VirtualBox
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.barebones.textwrangler.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.maintain.CocktailScheduler.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [System] com.robohippo.HippoConnectDaemon.plist 3rd-Party support link
          [System] com.sophos.autoupdate.plist 3rd-Party support link
          [System] com.sophos.intercheck.plist 3rd-Party support link
          [System] com.sophos.notification.plist 3rd-Party support link
          [System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
Launch Agents:
          [System] com.citrix.AuthManager_Mac.plist 3rd-Party support link
          [System] com.citrix.ServiceRecords.plist 3rd-Party support link
          [System] com.google.keystone.agent.plist 3rd-Party support link
          [System] com.maintain.CocktailPurgeInactiveMemory.plist 3rd-Party support link
          [System] com.maintain.CocktailSystemEvents.plist 3rd-Party support link
          [System] com.robohippo.HippoConnectAgent.plist 3rd-Party support link
          [System] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
          [not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
          [not loaded] com.spotify.webhelper.plist 3rd-Party support link
          [not loaded] org.virtualbox.vboxwebsrv.plist 3rd-Party support link
User Login Items:
          iTunesHelper
          SpeechSynthesisServer
          Canon IJ Network Scanner Selector2
          Canon IJ Network Scanner Selector EX
          Dropbox
          RealPlayer Downloader Agent
          CitrixFMDPrefPlugin
          SophosUIServer
Internet Plug-ins:
          MeetingJoinPlugin: Version: (null) - SDK 10.6 3rd-Party support link
          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          Unity Web Player: Version: UnityPlayer version 2.6.1f3 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 3rd-Party support link
          OfficeLiveBrowserPlugin: Version: 12.2.5 3rd-Party support link
          AdobePDFViewerNPAPI: Version: 10.1.8 3rd-Party support link
          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
          Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.15 3rd-Party support link
          CitrixICAClientPlugIn: Version: 1.0 - SDK 10.6 3rd-Party support link
          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          AdobePDFViewer: Version: 10.1.8 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
          QuickTime Plugin: Version: 7.7.3
          EPPEX Plugin: Version: 3.0.5.0 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.1.0 3rd-Party support link
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
          TuneUp Visualizer: Version: (null) 3rd-Party support link
User Internet Plug-ins:
          RealPlayer Plugin: Version: (null) 3rd-Party support link
3rd Party Preference Panes:
          Citrix ShareFile Sync  3rd-Party support link
          Flash Player  3rd-Party support link
          Flip4Mac WMV  3rd-Party support link
Old Applications:
          DockPlistEdit:          Version: 7.0 - SDK 10.5 3rd-Party support link
                    /Library/Parallels/Uninstaller/Parallels Hypervisor/DockPlistEdit.app
          /Applications/iWork '09
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.7 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.2 - SDK 10.4 3rd-Party support link
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          RockMelt:          Version: 0.9.56.357 - SDK 10.5 3rd-Party support link
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 371.60 GB Disk used: 290.44 GB
          Destinations:
                    Seagate Backup Plus Drive [Local] (Last used)
                    Total size: 0 B
                    Total number of backups: (null)
                    Size of backup disk: Too small
                              Backup size 0 B < (Disk used 290.44 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
              40%          Google Chrome
              12%          WindowServer
               2%          Dropbox
               1%          hidd
               1%          EtreCheck
Top Processes by Memory:
          266 MB          mds_stores
          147 MB          Google Chrome
          102 MB          Google Chrome Helper
          102 MB          Mail
          70 MB          WindowServer
Virtual Memory Information:
          380 MB          Free RAM
          1.30 GB          Active RAM
          581 MB          Inactive RAM
          948 MB          Wired RAM
          45.01 GB          Page-ins
          3.68 GB          Page-outs

Uninstall the following:
CleanMyMac
Sophos AV
Virtual Box
Add at least 4 GBs more RAM because you don't have adequate memory for what you are running concurrently. Get rid of Chrome which is pulling down 40% of your CPU's processing time.

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    Report generated April 14, 2015 at 9:47:48 PM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
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    Click the [Click for details] links for more information about that line.
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        1 2.3 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
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            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (304.99 GB free)
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        Apple Inc. Apple Internal Keyboard / Trackpad
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        112 MB    Safari
        77 MB    com.apple.WebKit.WebContent
        47 MB    WindowServer
        39 MB    com.apple.WebKit.Plugin.64
        34 MB    com.apple.WebKit.Networking
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        1.11 GB    Active RAM
        1.10 GB    Inactive RAM
        1.11 GB    Wired RAM
        7.61 GB    Page-ins
        495 MB    Page-outs

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    0xffffff811ed9b290 : 0xffffff7f95026f1b
    0xffffff811ed9b350 : 0xffffff7f950f050a
    0xffffff811ed9b390 : 0xffffff7f950f057a
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    0xffffff811ed9b530 : 0xffffff7f95113ba9
    0xffffff811ed9b550 : 0xffffff7f9502d96d
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    0xffffff811ed9ba10 : 0xffffff7f96073b5e
    0xffffff811ed9baa0 : 0xffffff7f9606fae7
    0xffffff811ed9bad0 : 0xffffff7f9606d636
    0xffffff811ed9bb00 : 0xffffff8014ace793
    0xffffff811ed9bb90 : 0xffffff8014ad068f
    0xffffff811ed9bbf0 : 0xffffff8014ace1af
    0xffffff811ed9bd40 : 0xffffff80146b6998
    0xffffff811ed9be50 : 0xffffff8014626bc1
    0xffffff811ed9be80 : 0xffffff80146139c5
    0xffffff811ed9bef0 : 0xffffff801461e013
    0xffffff811ed9bf70 : 0xffffff80146c9b9d
    0xffffff811ed9bfb0 : 0xffffff80146f4196
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             com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@ 0xffffff7f96a2f000->0xffffff7f96a42fff
                dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7f96a27000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f94f2c000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f94cbf000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f94f84000
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[80899285-3952-30DA-A0F9-357C51E104 CF]@0xffffff7f96a2a000
             com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f94fd7000->0xffffff7f9523ffff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f94cbf000
                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f94fc7000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f94f84000
             com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f9524a000->0xffffff7f954f3fff
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f94fd7000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f94cbf000
             com.apple.GeForceTesla(8.2.4)[B0074750-2FC6-3E26-BEA0-5AD5469686CF]@0xffffff7f9 6052000->0xffffff7f9611cfff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f94cbf000
                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f94fc7000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f94f84000
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f94fd7000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    13F34
    Kernel version:
    Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
    Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
    Kernel slide:     0x0000000014400000
    Kernel text base: 0xffffff8014600000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 2928493304012
    last loaded kext at 271275450773: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f96bc9000, size 65536)
    last unloaded kext at 346826684424: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f96bc9000, size 57344)
    loaded kexts:
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 100.14.34
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 2.6.3f4
    com.apple.driver.AppleHDA 2.6.3f4
    com.apple.driver.AppleIntelHDGraphics 8.2.4
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.driver.AppleMCCSControl 1.2.5
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.GeForceTesla 8.2.4
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleMuxControl 3.6.22
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleUSBCardReader 3.4.1
    com.apple.driver.AppleIRController 325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.iokit.SCSITaskUserClient 3.6.7
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.0
    com.apple.driver.AppleUSBHub 683.4.0
    com.apple.driver.AppleAHCIPort 3.0.5
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AppleFWOHCI 5.0.2
    com.apple.driver.AirPort.Brcm4331 700.20.22
    com.apple.driver.AppleUSBEHCI 660.4.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
    com.apple.AppleGraphicsDeviceControl 3.6.22
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.6.3f4
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.7fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.AppleSMBusController 1.0.12d1
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
    com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
    com.apple.driver.AppleHDAController 2.6.3f4
    com.apple.iokit.IOHDAFamily 2.6.3f4
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleGraphicsControl 3.6.22
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOSurface 91.1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOBluetoothFamily 4.2.7f3
    com.apple.driver.IOPlatformPluginFamily 5.7.1d6
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.AppleUSBMultitouch 240.10
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.AppleUSBMer
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.7f3 14616, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: TOSHIBA MK5055GSXF, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Internal Memory Card Reader
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub
    USB Device: Built-in iSight
    USB Device: IR Receiver
    Thunderbolt Bus:

    Your model has two GPUs or video chips. One is integrated into the processor. The other is a standalone graphic processor. In other words it is "discrete" with respect to the other, integrated graphic processor.
    A new motherboard is expensive. Between 3-500 dollars from what I understand. Your local Apple dealer can tell you more.

  • Macbook Pro 2010 Running Slow and Pulse/Click Noise (Not Hard Drive)

    Hello. My 13" Macbook Pro mid-2010 (7,1) suddenly began running slow and lagging on certain operations. There is also a light pulse/click noise coming from the center of the keyboard. I am sure this is not a failing hard drive. How, you may ask me, am I so sure??? Well, I originally thought it was a failing hard drive and so replaced the hard drive, and there was absolutely no change, and the lagging and noise still continues. This makes it very frustrating to do basic, low-memory-intensive things like browse on Safari or watch a movie.
    I have upgraded to Mavericks, and have 8gb Ram. This problem started suddenly about a month after upgrading to Mavericks. In fact right now my computer is lagging just typing this, Activity Monitor says I am only using 2.75 ram of 8gb.
    Steps I have taken with no resolution
    -Replaced the hard drive
    -Reinstalled OSX Mavericks
    -Verified and Repaired Permissions (I still get a message the the following item can't be repaired "System/Library/CoreServices/RemoteManagement/ARDAgent". But I have read that this is a common thing and can be ignored.
    -Restarted the computer holding down left shift-option-control and the power key for 10 seconds (not sure exactly what this resets, but some type of system cache thing.
    -Reset the PVRAM stuff ( I restarted the computer holding down command-p-r. I'm not sure I did this correctly as it went to the firmware disk repair screen.
    Could there be a RAM issue? Does RAM start making noise when it goes bad? I bought my upgraded ram from ebay, it isn't the official Apple Store stuff. Could replacing the ram possibly help? My System Report tells me the RAM is OK.
    Putting a message on here for help is the last step before giving up. I can't do much with this computer because it is hiccupy and overall difficult.
    Thanks.

    1. Use  free  AdwareMedic to remove adware
        http://www.adwaremedic.com/index.php
       Install , open,  and run it by clicking “Scan for Adware” button   to remove adware.
       Once done, quit AdwareMedic.
    2. Safari > Preferences > Extensions
        Turn those off and relaunch Safari.
        Turn those on one by one and test.
    Remove CleanMyMac.
    http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2
    Remove Conduit:
    http://www.thesafemac.com/arg-conduit/

  • MacBook Pro 2010 running slow

    I know there are other threads on this subject but they now seem very bloated and confusing. My 2010 MacBook Pro has ground to a halt since installing yosemite. At first the speed was bearable but now its completely frustrating, I have done all the things suggested in other forums, PRAM, SMC etc. I have attached the etrecheck report (seems to be a **** of a lot of red stuff in it) and if anyone can see anything glaringly obvious I would appreciate the feedback or any other help that can be offered.
    Many thanks
    Problem description:
    macbookpro running incredibly slowly after installing yosemite and getting worse
    EtreCheck version: 2.1.8 (121)
    Report generated 9 February 2015 19:47:49 GMT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Click the [Adware! - Remove] links for help removing adware.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
        MacBook Pro - model: MacBookPro6,2
        1 2.4 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 372
    Video Information: ℹ️
        Intel HD Graphics - VRAM: 288 MB
            Color LCD 1440 x 900
        NVIDIA GeForce GT 330M - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 1:41:23
    Disk Information: ℹ️
        Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            MacBook Pro (disk1) / : 318.84 GB (111.03 GB free)
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898
    USB Information: ℹ️
        Apple Internal Memory Card Reader
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. Built-in iSight
        Apple Computer, Inc. IR Receiver
    Configuration files: ℹ️
        /etc/hosts - Count: 15
    Gatekeeper: ℹ️
        Anywhere
    Adware: ℹ️
        Conduit [Adware! - Remove]
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) [Click for support]
        [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) [Click for support]
        [not loaded]    com.ZG.driver.ZGUSBCDCACMData (1.0) [Click for support]
        [not loaded]    com.ZG.driver.ZGUSBMassStorageFilter (1.0) [Click for support]
        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.29) [Click for support]
        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.29) [Click for support]
        [not loaded]    com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) [Click for support]
        [not loaded]    com.novatelwireless.driver.3G (3.0.13) [Click for support]
        [not loaded]    com.novatelwireless.driver.DisableAutoInstall (3.0.13) [Click for support]
        [not loaded]    com.option.driver.Option72 (2.15.0) [Click for support]
        [not loaded]    com.option.driver.OptionHS (3.26.0) [Click for support]
        [not loaded]    com.option.driver.OptionMSD (1.21.0) [Click for support]
        [not loaded]    com.option.driver.OptionQC (1.11.0) [Click for support]
        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Click for support]
        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Click for support]
        [not loaded]    com.vodafone.driver (3.0.9) [Click for support]
        [not loaded]    com.zg.driver.cdc_ecm_qmi (1.0) [Click for support]
        [not loaded]    com.zg.driver.cdc_usb_bus (1.0) [Click for support]
        [not loaded]    com.zte.driver.cdc_ecm_qmi (1.0.19) [Click for support]
        [not loaded]    com.zte.driver.cdc_usb_bus (1.0.19) [Click for support]
        [not loaded]    de.novamedia.driver.NMSamsung (0.0.2) [Click for support]
        [not loaded]    de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) [Click for support]
        [not loaded]    de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) [Click for support]
            /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns
        [not loaded]    de.novamedia.driver.NMUSBCDCACMControl (3.2.12) [Click for support]
        [not loaded]    de.novamedia.driver.NMUSBCDCACMData (3.2.12) [Click for support]
            /System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
        [not loaded]    com.novatelwireless.driver.3GData (3.0.13) [Click for support]
            /System/Library/Extensions/Vodafone.kext/Contents/Plugins
        [not loaded]    com.vodafone.driver.Data (3.0.9) [Click for support]
    Startup Items: ℹ️
        ProTec6b: Path: /Library/StartupItems/ProTec6b
        Startup items are obsolete in OS X Yosemite
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.AirPlayUIAgent.plist
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.cmfsyncagent.plist
        [killed]    com.apple.coreservices.appleid.authentication.plist
        [killed]    com.apple.lookupd.plist
        [killed]    com.apple.Maps.pushdaemon.plist
        [killed]    com.apple.SafariNotificationAgent.plist
        [killed]    com.apple.security.cloudkeychainproxy.plist
        [killed]    com.apple.spindump_agent.plist
        [killed]    com.apple.syncdefaultsd.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        12 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.awdd.plist
        [killed]    com.apple.coresymbolicationd.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.MobileFileIntegrity.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.sandboxd.plist
        [killed]    com.apple.softwareupdated.plist
        [killed]    com.apple.spindump.plist
        [killed]    com.apple.tccd.system.plist
        [killed]    com.apple.wdhelper.plist
        11 processes killed due to memory pressure
    Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [loaded]    com.trusteer.rapport.rapportd.plist [Click for support]
        [running]    de.novamedia.VodafoneDeviceObserver.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
        [failed]    com.Wondershare.TunesGoWatchDemo.plist [Click for support]
        [running]    ws.agile.1PasswordAgent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        iClarified    Application  (/Applications/iClarified.app)
        Fantastical    Application  (/Applications/Fantastical.app)
        SFCoreHelper    Application Hidden (/Library/PreferencePanes/sfcore-prefpane.prefPane/Contents/Resources/SFCoreHel per.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        Content Manager Assistant    Application  (/Applications/CMA.app)
        Content Manager Assistant    Application  (/Applications/CMA.app)
    Internet Plug-ins: ℹ️
        AdobePDFViewer: Version: 9.5.5 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
        JavaAppletPlugin: Version: Java 7 Update 75 Check version
        QuickTime Plugin: Version: 7.7.3
        Default Browser: Version: 600 - SDK 10.10
    Safari Extensions: ℹ️
        1Password
        iTube Studio
        InvisibleHand
        Quidco Cashback Reminder
        Games Release
        Trovi Search for Safari
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
        Suitcase Fusion 3 Core  [Click for support]
        Trusteer Endpoint Protection  [Click for support]
    Time Machine: ℹ️
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            MacBook Pro: Disk size: 318.84 GB Disk used: 207.81 GB
        Destinations:
            Media Files [Local]
            Total size: 1.00 TB
            Total number of backups: 6
            Oldest backup: 2014-08-20 15:39:34 +0000
            Last backup: 2014-12-22 16:33:21 +0000
            Size of backup disk: Excellent
                Backup size 1.00 TB > (Disk size 318.84 GB X 3)
    Top Processes by CPU: ℹ️
             0%    launchd
             0%    Dropbox
             0%    Fantastical
             0%    SpotlightNetHelper
    Top Processes by Memory: ℹ️
        67 MB    Safari
        60 MB    WindowServer
        60 MB    bird
        60 MB    Mail
        52 MB    CoreServicesUIAgent
    Virtual Memory Information: ℹ️
        669 MB    Free RAM
        820 MB    Active RAM
        660 MB    Inactive RAM
        921 MB    Wired RAM
        11.15 GB    Page-ins
        123 MB    Page-outs
    Diagnostics Information: ℹ️
        Feb 9, 2015, 05:46:02 PM    Self test - passed
        Feb 9, 2015, 04:51:04 PM    /Library/Logs/DiagnosticReports/Adobe Illustrator_2015-02-09-165104_[redacted].hang
        Feb 9, 2015, 04:51:03 PM    /Library/Logs/DiagnosticReports/Notes_2015-02-09-165103_[redacted].hang
        Feb 9, 2015, 04:51:00 PM    /Library/Logs/DiagnosticReports/Safari_2015-02-09-165100_[redacted].hang
    Problem description:
    macbookpro running incredibly slowly after installing yosemite and getting worse
    EtreCheck version: 2.1.8 (121)
    Report generated 9 February 2015 19:47:49 GMT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Click the [Adware! - Remove] links for help removing adware.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
        MacBook Pro - model: MacBookPro6,2
        1 2.4 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 372
    Video Information: ℹ️
        Intel HD Graphics - VRAM: 288 MB
            Color LCD 1440 x 900
        NVIDIA GeForce GT 330M - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 1:41:23
    Disk Information: ℹ️
        Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            MacBook Pro (disk1) / : 318.84 GB (111.03 GB free)
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898
    USB Information: ℹ️
        Apple Internal Memory Card Reader
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. Built-in iSight
        Apple Computer, Inc. IR Receiver
    Configuration files: ℹ️
        /etc/hosts - Count: 15
    Gatekeeper: ℹ️
        Anywhere
    Adware: ℹ️
        Conduit [Adware! - Remove]
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) [Click for support]
        [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) [Click for support]
        [not loaded]    com.ZG.driver.ZGUSBCDCACMData (1.0) [Click for support]
        [not loaded]    com.ZG.driver.ZGUSBMassStorageFilter (1.0) [Click for support]
        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.29) [Click for support]
        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.29) [Click for support]
        [not loaded]    com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) [Click for support]
        [not loaded]    com.novatelwireless.driver.3G (3.0.13) [Click for support]
        [not loaded]    com.novatelwireless.driver.DisableAutoInstall (3.0.13) [Click for support]
        [not loaded]    com.option.driver.Option72 (2.15.0) [Click for support]
        [not loaded]    com.option.driver.OptionHS (3.26.0) [Click for support]
        [not loaded]    com.option.driver.OptionMSD (1.21.0) [Click for support]
        [not loaded]    com.option.driver.OptionQC (1.11.0) [Click for support]
        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Click for support]
        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Click for support]
        [not loaded]    com.vodafone.driver (3.0.9) [Click for support]
        [not loaded]    com.zg.driver.cdc_ecm_qmi (1.0) [Click for support]
        [not loaded]    com.zg.driver.cdc_usb_bus (1.0) [Click for support]
        [not loaded]    com.zte.driver.cdc_ecm_qmi (1.0.19) [Click for support]
        [not loaded]    com.zte.driver.cdc_usb_bus (1.0.19) [Click for support]
        [not loaded]    de.novamedia.driver.NMSamsung (0.0.2) [Click for support]
        [not loaded]    de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) [Click for support]
        [not loaded]    de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) [Click for support]
            /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns
        [not loaded]    de.novamedia.driver.NMUSBCDCACMControl (3.2.12) [Click for support]
        [not loaded]    de.novamedia.driver.NMUSBCDCACMData (3.2.12) [Click for support]
            /System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
        [not loaded]    com.novatelwireless.driver.3GData (3.0.13) [Click for support]
            /System/Library/Extensions/Vodafone.kext/Contents/Plugins
        [not loaded]    com.vodafone.driver.Data (3.0.9) [Click for support]
    Startup Items: ℹ️
        ProTec6b: Path: /Library/StartupItems/ProTec6b
        Startup items are obsolete in OS X Yosemite
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.AirPlayUIAgent.plist
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.cmfsyncagent.plist
        [killed]    com.apple.coreservices.appleid.authentication.plist
        [killed]    com.apple.lookupd.plist
        [killed]    com.apple.Maps.pushdaemon.plist
        [killed]    com.apple.SafariNotificationAgent.plist
        [killed]    com.apple.security.cloudkeychainproxy.plist
        [killed]    com.apple.spindump_agent.plist
        [killed]    com.apple.syncdefaultsd.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        12 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.awdd.plist
        [killed]    com.apple.coresymbolicationd.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.MobileFileIntegrity.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.sandboxd.plist
        [killed]    com.apple.softwareupdated.plist
        [killed]    com.apple.spindump.plist
        [killed]    com.apple.tccd.system.plist
        [killed]    com.apple.wdhelper.plist
        11 processes killed due to memory pressure
    Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [loaded]    com.trusteer.rapport.rapportd.plist [Click for support]
        [running]    de.novamedia.VodafoneDeviceObserver.plist [Click for suppo

    1. Use  free  AdwareMedic to remove adware
        http://www.adwaremedic.com/index.php
       Install , open,  and run it by clicking “Scan for Adware” button   to remove adware.
       Once done, quit AdwareMedic.
    2. Safari > Preferences > Extensions
        Turn those off and relaunch Safari.
        Turn those on one by one and test.
    Remove CleanMyMac.
    http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2
    Remove Conduit:
    http://www.thesafemac.com/arg-conduit/

  • Cannot download Flash CC on MacBook Pro Retina running Mavericks

    I have a subscription to Creative Cloud; even though Photoshop CC can be downloaded and installed, Flash CC cannot.
    It is not listed in creative cloud panel running on my machine, only Flash CS6 is available.
    - I tried to login to Creative Cloud website using chrome and click on the download link for Flash CC, but it did not work.
    - I had tried to uninstall Creative Cloud and run the Cloud Cleaner tool, but it did not help.
    I'm running Maverick on a MacBook Pro with Retina display (intel Core i7). I have plenty of space on my disk, and as far as i can tell, the machine meets all Flash CC requirements.
    This is also the same with illustrator.
    Any help is much appreciated.

    Thank you for your quick reply.
    I did
    uninstall all creative cloud apps,
    uninstall creative cloud,
    run cleaner tool
    and then reinstall creative cloud.
    When I open creative cloud panel, only Flash CS6 is on the list.
    I have been doing this process for 5 times now, including today attempt.
    I tried to go in adobe website and install it via the link
    https://creative.adobe.com/products/flash
    The link open Creative Cloud Panel and do nothing.
    I have the same issue with illustrator CC.
    It is strange that I do not have the same issue with Photoshop CC.
    Any further assistance would be much appreciated.

  • My MacBook Pro (2010) is acting SUPER slow.

    My MacBook Pro is acting super slow is there anyway that i can delete some things that i don't need. I would like it if you could give me stepn by step instructions. Thank you for your support.

      Can you run EtreCheck and post the report here please?
      EtreCheck:  https://discussions.apple.com/docs/DOC-6173

  • My MacBook Pro is running very, very slow.

    My computer is running slower by the day.  Can anyone suggest a way to speed it up?

    Which model do you have (e.g., "15" late 2011")?
    Which version of OS X are you running?
    Have you installed/modified anything lately?
    Call back,
    Clinton

  • Hello. I recently installed a new SSD on my macbook pro (mid2009 running mavericks). Now after booting up the text editor automatically pops up on the desktop with the header quopri_codec.py What is this and should i be concerned about it?

    here's the script in full:
    """Codec for quoted-printable encoding.
    Like base64 and rot13, this returns Python strings, not Unicode.
    import codecs, quopri
    try:
        from cStringIO import StringIO
    except ImportError:
        from StringIO import StringIO
    def quopri_encode(input, errors='strict'):
        """Encode the input, returning a tuple (output object, length consumed).
        errors defines the error handling to apply. It defaults to
        'strict' handling which is the only currently supported
        error handling for this codec.
        assert errors == 'strict'
        f = StringIO(input)
        g = StringIO()
        quopri.encode(f, g, 1)
        output = g.getvalue()
        return (output, len(input))
    def quopri_decode(input, errors='strict'):
        """Decode the input, returning a tuple (output object, length consumed).
        errors defines the error handling to apply. It defaults to
        'strict' handling which is the only currently supported
        error handling for this codec.
        assert errors == 'strict'
        f = StringIO(input)
        g = StringIO()
        quopri.decode(f, g)
        output = g.getvalue()
        return (output, len(input))
    class Codec(codecs.Codec):
        def encode(self, input,errors='strict'):
            return quopri_encode(input,errors)
        def decode(self, input,errors='strict'):
            return quopri_decode(input,errors)
    class IncrementalEncoder(codecs.IncrementalEncoder):
        def encode(self, input, final=False):
            return quopri_encode(input, self.errors)[0]
    class IncrementalDecoder(codecs.IncrementalDecoder):
        def decode(self, input, final=False):
            return quopri_decode(input, self.errors)[0]
    class StreamWriter(Codec, codecs.StreamWriter):
        pass
    class StreamReader(Codec,codecs.StreamReader):
        pass
    # encodings module API
    def getregentry():
        return codecs.CodecInfo(
            name='quopri',
            encode=quopri_encode,
            decode=quopri_decode,
            incrementalencoder=IncrementalEncoder,
            incrementaldecoder=IncrementalDecoder,
            streamwriter=StreamWriter,
            streamreader=StreamReader,

    Thanks for the info. I'm not really sure how or why this python script is running when my macbook starts up. Any ideas how i can locate the script and stop it from running?

  • Why is MacBook Pro is running very very slow?

    It starts up slow and runs so slow that I am unable to even use it.

    I suggest you download and install EtreCheck from http://etresoft.com/etrecheck
    Run EtreCheck and publish report here
    Allan

  • Office 2011 won't open on my migrated Macbook pro.  Running Mavericks.

    Process:         Microsoft Word [417]
    Path:            /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
    Identifier:      com.microsoft.Word
    Version:         14.3.8 (14.3.8)
    Build Info:      Unknown-130913~0
    Code Type:       X86 (Native)
    Parent Process:  launchd [155]
    Responsible:     Microsoft Word [417]
    User ID:         503
    Date/Time:       2013-11-13 23:38:42.155 -0800
    OS Version:      Mac OS X 10.9 (13A3017)
    Report Version:  11
    Anonymous UUID:  EFF43114-542C-BBF3-2660-3B52A0E04682
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString replaceCharactersInRange:withString:]: nil argument'
    Application Specific Backtrace 1:
    0   CoreFoundation                      0x997716b1 __raiseError + 193
    1   libobjc.A.dylib                     0x988ac091 objc_exception_throw + 162
    2   CoreFoundation                      0x997715cb +[NSException raise:format:] + 139
    3   CoreFoundation                      0x9973bab5 mutateError + 181
    4   CoreFoundation                      0x99678918 -[__NSCFString replaceCharactersInRange:withString:] + 56
    5   Foundation                          0x9553d6e7 -[NSConcreteMutableAttributedString replaceCharactersInRange:withString:] + 320
    6   Foundation                          0x9553d1ef -[NSConcreteMutableAttributedString initWithString:attributes:] + 293
    7   MicrosoftSetupUI                    0x0228a516 SetupUISetBoolForFrameworkPreferenceKey + 3383
    8   AppKit                              0x96f7f059 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1253
    9   AppKit                              0x9702b9a0 -[NSNib _instantiateNibWithExternalNameTable:] + 631
    10  AppKit                              0x9715ff30 -[NSNib instantiateNibWithOwner:topLevelObjects:] + 267
    11  AppKit                              0x9715fcb1 -[NSViewController loadView] + 211
    12  AppKit                              0x97087c54 -[NSViewController view] + 42
    13  MicrosoftSetupUI                    0x0228260f SetupUI_LicensingBitfieldSQMTrigger + 13681
    14  MicrosoftSetupUI                    0x022835d3 SetupUI_LicensingBitfieldSQMTrigger + 17717
    15  AppKit                              0x96f7f059 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1253
    16  AppKit                              0x96f72b75 loadNib + 369
    17  AppKit                              0x96f71fa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 320
    18  AppKit                              0x9721bd2e +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
    19  AppKit                              0x9721bb39 -[NSWindowController loadWindow] + 231
    20  AppKit                              0x97220d03 -[NSWindowController window] + 81
    21  MicrosoftSetupUI                    0x02280a00 SetupUI_LicensingBitfieldSQMTrigger + 6498
    22  MicrosoftSetupUI                    0x0227ff89 SetupUI_LicensingBitfieldSQMTrigger + 3819
    23  MicrosoftSetupUI                    0x0227e987 MicrosoftSetupUI + 10631
    24  MicrosoftSetupUI                    0x0227f088 SetupUI_IsActivityAllowed + 40
    25  Microsoft Word                      0x000d819d Microsoft Word + 8605
    26  Microsoft Word                      0x000d80c7 Microsoft Word + 8391
    27  Microsoft Word                      0x000d80a6 Microsoft Word + 8358
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation                0x99772007 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
    1   com.apple.CoreFoundation                0x997719b0 __raiseError + 960
    2   libobjc.A.dylib                         0x988ac091 objc_exception_throw + 162
    3   com.apple.CoreFoundation                0x997715cb +[NSException raise:format:] + 139
    4   com.apple.CoreFoundation                0x9973bab5 mutateError + 181
    5   com.apple.CoreFoundation                0x99678918 -[__NSCFString replaceCharactersInRange:withString:] + 56
    6   com.apple.Foundation                    0x9553d6e7 -[NSConcreteMutableAttributedString replaceCharactersInRange:withString:] + 320
    7   com.apple.Foundation                    0x9553d1ef -[NSConcreteMutableAttributedString initWithString:attributes:] + 293
    8   com.microsoft.setupui                   0x0228a516 SetupUISetBoolForFrameworkPreferenceKey + 3383
    9   com.apple.AppKit                        0x96f7f059 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1253
    10  com.apple.AppKit                        0x9702b9a0 -[NSNib _instantiateNibWithExternalNameTable:] + 631
    11  com.apple.AppKit                        0x9715ff30 -[NSNib instantiateNibWithOwner:topLevelObjects:] + 267
    12  com.apple.AppKit                        0x9715fcb1 -[NSViewController loadView] + 211
    13  com.apple.AppKit                        0x97087c54 -[NSViewController view] + 42
    14  com.microsoft.setupui                   0x0228260f SetupUI_LicensingBitfieldSQMTrigger + 13681
    15  com.microsoft.setupui                   0x022835d3 SetupUI_LicensingBitfieldSQMTrigger + 17717
    16  com.apple.AppKit                        0x96f7f059 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1253
    17  com.apple.AppKit                        0x96f72b75 loadNib + 369
    18  com.apple.AppKit                        0x96f71fa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 320
    19  com.apple.AppKit                        0x9721bd2e +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
    20  com.apple.AppKit                        0x9721bb39 -[NSWindowController loadWindow] + 231
    21  com.apple.AppKit                        0x97220d03 -[NSWindowController window] + 81
    22  com.microsoft.setupui                   0x02280a00 SetupUI_LicensingBitfieldSQMTrigger + 6498
    23  com.microsoft.setupui                   0x0227ff89 SetupUI_LicensingBitfieldSQMTrigger + 3819
    24  com.microsoft.setupui                   0x0227e987 0x227c000 + 10631
    25  com.microsoft.setupui                   0x0227f088 SetupUI_IsActivityAllowed + 40
    26  com.microsoft.Word                      0x000d819d 0xd6000 + 8605
    27  com.microsoft.Word                      0x000d80c7 0xd6000 + 8391
    28  com.microsoft.Word                      0x000d80a6 0xd6000 + 8358
    Thread 1:
    0   libsystem_kernel.dylib                  0x91d46046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x96264dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib                 0x96268cce start_wqthread + 30
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x91d46992 kevent64 + 10
    1   libdispatch.dylib                       0x96c068bd _dispatch_mgr_invoke + 238
    2   libdispatch.dylib                       0x96c06556 _dispatch_mgr_thread + 52
    Thread 3:
    0   libsystem_kernel.dylib                  0x91d46046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x96264dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib                 0x96268cce start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x91d46046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x96264dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib                 0x96268cce start_wqthread + 30
    Thread 5:
    0   libsystem_kernel.dylib                  0x91d46046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x96264dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib                 0x96268cce start_wqthread + 30
    Thread 6:
    0   libsystem_kernel.dylib                  0x91d46046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x96264dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib                 0x96268cce start_wqthread + 30
    Thread 7:
    0   libsystem_kernel.dylib                  0x91d46046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x96264dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib                 0x96268cce start_wqthread + 30
    Thread 8:
    0   libsystem_kernel.dylib                  0x91d46046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x96264dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib                 0x96268cce start_wqthread + 30
    Thread 9:
    0   libsystem_kernel.dylib                  0x91d45b76 __semwait_signal + 10
    1   libsystem_c.dylib                       0x9588a05b nanosleep$UNIX2003 + 219
    2   com.apple.Foundation                    0x9557c641 +[NSThread sleepForTimeInterval:] + 170
    3   com.microsoft.mcp                       0x023054d8 RegisterWindowForMouseMoveEvents + 1011
    4   com.apple.Foundation                    0x9554ef2e -[NSThread main] + 45
    5   com.apple.Foundation                    0x9554ee86 __NSThread__main__ + 1426
    6   libsystem_pthread.dylib                 0x962635fb _pthread_body + 144
    7   libsystem_pthread.dylib                 0x96263485 _pthread_start + 130
    8   libsystem_pthread.dylib                 0x96268cf2 thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib                  0x91d40fce semaphore_timedwait_trap + 10
    1   com.apple.CoreServices.CarbonCore          0x90a7c311 MPWaitOnSemaphore + 104
    2   com.microsoft.mbukernel                 0x02257065 MBUSemaphore::WaitOnSemaphore(unsigned long) + 45
    3   com.microsoft.setupui                   0x022a9872 TcidIsDisabledInDRM + 65322
    4   com.microsoft.mbukernel                 0x022504e2 MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 510
    5   com.apple.CoreServices.CarbonCore          0x90a7c56e PrivateMPEntryPoint + 68
    6   libsystem_pthread.dylib                 0x962635fb _pthread_body + 144
    7   libsystem_pthread.dylib                 0x96263485 _pthread_start + 130
    8   libsystem_pthread.dylib                 0x96268cf2 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000001  ebx: 0x7ab83000  ecx: 0x00000000  edx: 0x00000000
      edi: 0x7d567610  esi: 0x997715fe  ebp: 0xbff29ac8  esp: 0xbff29ac0
       ss: 0x00000023  efl: 0x00000286  eip: 0x99772007   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x7ab89dfe
    Logical CPU:     4
    Error Code:      0x00000000
    Trap Number:     3
    Binary Images:
       0xd6000 -  0x1e52feb +com.microsoft.Word (14.3.8 - 14.3.8) <BAF4C0FB-36F0-7698-E28D-8E74FE93CAE1> /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
    0x224b000 -  0x2264ff7 +com.microsoft.mbukernel (14.3.8 - 14.3.8) <1D1D6160-BA27-9BB6-0E52-536521BA752F> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
    0x227c000 -  0x22b9ff3 +com.microsoft.setupui (14.3.8 - 14.3.8) <49F85ABF-6DBA-8DC4-D84E-66546EADF468> /Applications/Microsoft Office 2011/*/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
    0x22f9000 -  0x252fff3 +com.microsoft.mcp (14.3.8 - 14.3.8) <89D23FB0-686F-4451-8750-F3C5A5502658> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
    0x25ee000 -  0x265ffe7 +com.microsoft.netlib (14.3.8 - 14.3.8) <44E8C742-3829-5F83-A459-2241A633E61C> /Applications/Microsoft Office 2011/*/Netlib.framework/Versions/14/Netlib
    0x2677000 -  0x271cfeb +com.microsoft.ole (14.3.8 - 14.3.8) <0A492AA8-49F0-5037-A6C6-8AD438477BBB> /Applications/Microsoft Office 2011/*/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
    0x273e000 -  0x27ddffb +com.microsoft.oleautomation (14.3.8 - 14.3.8) <7F34CD12-00F7-390C-1D82-3466614AF41F> /Applications/Microsoft Office 2011/*/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
    0x280c000 -  0x2819fff +com.microsoft.merp (2.2.4 - 2.2.4) <4E9DFD77-E3C1-134B-908B-25721F699BBE> /Applications/Microsoft Office 2011/*/merp.framework/Versions/14/merp
    0x2824000 -  0x2a18feb +com.microsoft.msxml (14.3.8 - 14.3.8) <2E8E4B2E-C704-2FB0-C24C-10D7C476D253> /Applications/Microsoft Office 2011/*/MSXML.framework/Versions/14/MSXML
    0x2a8b000 -  0x31f5fef +com.microsoft.office (14.3.8 - 14.3.8) <43F1598A-2D8F-E07B-60F6-D5EF0C58111A> /Applications/Microsoft Office 2011/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
    0x3351000 -  0x41e0fef +com.microsoft.officeart (14.3.8 - 14.3.8) <C38785A7-5742-D05C-4586-B473419E223B> /Applications/Microsoft Office 2011/*/OfficeArt.framework/Versions/14/OfficeArt
    0x44a2000 -  0x44acff7 +com.microsoft.oleo (14.3.8 - 14.3.8) <0C95CF23-86DE-E7F1-57E5-7E82930CFA38> /Applications/Microsoft Office 2011/*/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
    0x44b9000 -  0x44d0ff3 +com.microsoft.mathfont (14.3.8 - 14.3.8) <E33D75DB-F95D-9C19-0899-3C7C6C195909> /Applications/Microsoft Office 2011/*/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
    0x44d9000 -  0x4950ff7 +com.microsoft.chart (14.3.8 - 14.3.8) <56B0A9A5-B881-6207-CA7F-F9F72E13839E> /Applications/Microsoft Office 2011/*/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
    0x4a97000 -  0x4bdeff7 +com.microsoft.msls3 (14.3.8 - 14.3.8) <C7F5BC89-303B-7A5A-32B0-4FB5D10074EC> /Applications/Microsoft Office 2011/*/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
    0x4beb000 -  0x4c21ff7 +com.microsoft.msgrlibclient (8.0.0 - 8.0.0) <F52BE5A4-4783-4401-E2E4-9E3FF05FFAB7> /Applications/Microsoft Office 2011/*/MsgrLibClient.framework/Versions/14/MsgrLibClient
    0x4c43000 -  0x4c85fe7 +com.microsoft.ribbon (14.3.8 - 14.3.8) <037295CB-DC29-4C7F-D6EA-2D291961A9B1> /Applications/Microsoft Office 2011/*/MBURibbon.framework/Versions/14/MBURibbon
    0x4cab000 -  0x4cedfe3 +com.microsoft.mviewlib (14.3.8 - 14.3.8) <C04DD601-19FD-220B-1B43-0B277AFE2018> /Applications/Microsoft Office 2011/*/MViewLib.framework/Versions/14/MViewLib
    0x4d17000 -  0x4d74ff7 +com.microsoft.wlmuser (14.3.8 - 14.3.8) <27D3E20F-D702-9DC5-03CE-0A8EAB2D7844> /Applications/Microsoft Office 2011/*/WLMUser.framework/Versions/14/WLMUser
    0x4d9a000 -  0x4dc4fff +com.microsoft.wlmgraphicsdevice (14.3.8 - 14.3.8) <DF1017C3-7D4A-EA9F-12F7-8CB2F8EC2F6E> /Applications/Microsoft Office 2011/*/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
    0x4de1000 -  0x4e0efe3 +com.microsoft.wlmkernel (14.3.8 - 14.3.8) <FA6467BE-8BFF-DEDD-ECE7-D0F959F7DD4D> /Applications/Microsoft Office 2011/*/WLMKernel.framework/Versions/14/WLMKernel
    0x4e26000 -  0x59b7ff7 +com.microsoft.gfx (14.3.8 - 14.3.8) <22501916-D338-322C-BB39-C7336A215A52> /Applications/Microsoft Office 2011/*/Gfx.framework/Versions/14/Gfx
    0x5a2f000 -  0x5debff7 +com.microsoft.igx (14.3.8 - 14.3.8) <7D517ECF-81FE-0E22-9FB3-CF0EB3AF0094> /Applications/Microsoft Office 2011/*/SmartArt.framework/Versions/14/SmartArt
    0x5eb6000 -  0x5f1cffb +com.microsoft.mbuCloudServices (14.3.8 - 14.3.8) <9C278F6A-F821-6CFD-6859-F72642909C7D> /Applications/Microsoft Office 2011/*/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
    0x5f3e000 -  0x5f42ff3 +com.microsoft.mbustrings (14.3.8 - 14.3.8) <2E8A30F7-B018-F957-3D1C-FB4E0EE48B0C> /Applications/Microsoft Office 2011/*/mbustrings.framework/Versions/14/mbustrings
    0x5f4a000 -  0x5f4cff7 +com.microsoft.mbulocale (14.3.8 - 14.3.8) <13EE7358-B49D-1124-075E-722C428C00A1> /Applications/Microsoft Office 2011/*/mbulocale.framework/Versions/14/mbulocale
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