MacBook pro boots to prohibited sign and apple has replaced the Hard drive and it's still didnt fix. They want to replace the hard drive AGAIN?!
I've had this issue for almost a month now, and they have tried multiple things to fix it from software re-installs to wiping the drive and they replaced the hard drive and cable but now that it is still not working they are suggesting installing another hard drive after it clearly didn't work the last time they replaced it. Help! I've contacted customer relations and the only thing she told me over and over is that they are working diligently to fix it. I'm a music teacher and that is currently the only computer i have and I use July to prep all my lesson plans and music. School starts august 18th and I feel like I'll be back in the store with the same problem again right when school starts. Any suggestions, ill probably be writing a letter very soon, any other suggestions?
Btw I have tried not backing up from time machine to rule out the possibility of something of mine corrupting it and it still did it.
Thanks for your help apple community!
David
Wholly Crap, No Joke, the lady from the apple store called me up at like 5pm and said "You know what?" and my reply was....... "what" and she goes, "You've been very patient and we understand you've been in and out in the last 3 weeks so we've decided to just give you a brand new computer" She gave me a brand new MBP! SO FREAKIN STOKED, my 2008 macbook pro for a new 2011 2.2ghz with 4 gigs of memory (Upgradeable to 8!!) The only downside is that since I use this for recording audio with Pro Tools well as recording audio with Pro Tools I needed the 7200rpm drive like my last one, and with her eyes i felt the "Beggars Cant be choosy" look flow upon me. But I shrugged it off and She actually told me to take this one, use it for the next week while the one she is ordering for me comes in!! So Bottom line IMHO (first time i've ever used that acronym in a forum) Apple Definitely has some awesome customer service!!
--this is one of those posts that I usually read and say "***, why cant that be me!!"
I <3 Apple.
David
Similar Messages
-
To Apple
I'm buy MACBOOK PRO 13" on 20 JULY 2012 @ apple store fifth avenue
Part Number MD101LL/A
Serial number C0******DTY3
They say can download update free for program OS X Mountain Lion when arrived
But when i download why it charge to me...
I want my money back if not i want to return MACBOOK PRO 13" and will buy New One
Best regard
<Edited by Host>If you registered your computer after June 11th, you were entitled to a free upgrade to Mountain Lion. See http://www.apple.com/osx/uptodate/.
If you went ahead an purchased ML before recieving your redemption code then you're just out $20. Not a big deal - you should have been instructed on how to get a redemption code for the OS X update.
Clinton -
Macbook Pro Boot Issue, White Screen with Apple
Having a similar issue with my macbook pro. When I press the power button, a white screen appears with an apple icon in the middle and a small cirle on the bottom that is like a timer. I thought that the computer might be downloading something, but I left it on for hours and the computer didn't get out of that mode. I have tried several things such as the installation cd, first aid repair, but both said repairs weren't needed and that the drives were fine. Any suggestions on why the computer is doing this? It's been several days and I shut if off, leave it off for an entire day and when I turn it on, the same screen with the apple appears and nothing else.
Any ideas are appreciated!
Thank you!Hi Claudiat :
You could try a SMU reset, which may solve your problem,
from Apple:
MacBook, MacBook Pro
If the computer is on, turn it off.
Disconnect the AC Adapter and remove the computer's battery.
Press and hold down the power button for 5 seconds and then release the button.
Reconnect the battery and AC Adapter.
Press the Power button to restart the computer.
More info here:
http://docs.info.apple.com/article.html?artnum=303319
-Robert -
Hi,
I purchased a Macbook Pro 13 inch (retina display, early 2015); just over a month back. Already, I can see a few words have been permanently imprinted onto my LCD screen?
Any solutions?
- Is there a quick fix to it?
- Can I get my macbook pro replaced considering it's still under 1 year warranty?Question 1-maybe so . What you have is called "screen burn in" and might be the result of having the same image left on a screen for a long period of time. See if running a screensaver or something else that has moving images will erase it, or lessen it *
Question 2- yes, if Apple deems that the problem is serious enough that the only way to fix it is to replace your Macbook Pro. otherwise, it will repair
* this is the word from Apple, I guess
Avoiding image persistence on Apple LCD displays - Apple Support
good luck
John B -
I want to use:
The SSD and enclosure to replace the optical drive with the new HDD
So basically, I want to use the SSD in the link above. I want to set this up as either preferrably a fusion drive. If not the smoothest most stable configuration. I have a Macbook Pro Early 2011 13" with 8 GB of ram, 2.3 GHz Intel Core i5, 320GB HDD.
I want to install the SSD directly to the SATA port where the 320 GB HDD is currently. I then want to install the new HDD, preferrably a name brand 750 GB 7200RPM hard drive where the optical drive is now. I want the storage to work in a way in which the OS, and my most used programs and files get stored on the SSD, and everything else gets stored on the larger hard drive. My most preferred method would be Fusion drive, or a SPAN drive.
I would like to use a Seagate Momentus XT, but I learned that there might be issues with compatability with this. I dont mind using the 3 gb/s 500GB option, but would like to know if it would even be smart to do it. I also have no problem settling for a regular 7200 RPM hard drive.
I have read a bunch of stuff online but I still am not sure if this is even possible. I want my machine to run as fluid as possible so any info would be appreciated.bump
-
I got my Macbook Pro 17inch (early 2011) back from Apple (they had to replace the logic board) 3 days ago, I had a terrible experience as the genious who gave me my solid state disk for safekeeping lost my disk's brackets thus I had to wait 2 more hours until they find one after 10 days of waiting for the repair. I noticed some weird sounds, like somehting is moving with the mac 1-2 times, even if I have no mechanical parts other than the fans, but my real issue at the moment is that my microphone is not working. I can see the mic in the System Info however and in Audio Midi Setup. In the Audio Midi Setup I see that the master chanel is turned off and I can't turn in on. Ch 1 and 2 are on full. I also noticed the first seconds after the comp. boots the blue bar goes to the middle in the System Preferences -> Sound -> Input. Any ideas what to do or try? I do not want to go back to the apple store as it is 50 minutes away from here and I need my laptop as a computer science student. Everything else is working perfectly.
You need to call both the store that did the repair and Apple directly, warranty service or Apple care, and report this problem with both of them and get a ticket number of some kind (some kind of verification number) that the unit just came back from major service with this problem and that you want it fixed when you can lose the use of it, which is not right now.
Without doing something like that they could easily say it is damage not covered under the normal warranty.
God knows what the repair center did and did not do to it while it was there.
And depending on when you actually bought it the warranty could run out in the mean time. -
HT5616 Why won't my MacBook Pro 10.9.2 take my Apple ID to sign into iCloud?
Why won't my MacBook Pro 10.9.2 take my Apple ID to sign into iCloud?
I've verified my Apple ID and iCloud is working on my iPad with this same Apple ID.
THANKS.I have the same problem. After updating to 10.9.2
My ipad and iphone works perfect. It's a certificate problem. Try to reset the keychain http://support.apple.com/kb/HT5813
Didn't work for me, so I'm calling apple support or maybe reinstall maverick if they can't solved it
Maybe it works for you :-) -
Macbook pro boots to white screen and a ?
macbook pro boots to white screen and a ?
Gus@MaggiesFarm,
try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the Mac OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Does it get past the white screen now? -
MacBook Pro turns on but will not load. Battery will power up and charge. The PRAM second start up seems to work, but the Apple timer continues add-infinitum. There is also a disc in the laptop so I can't load re-load software OS 10.6.1. How do I resolve this problem?
Try booting in Safe Mode by holding your Shift key down when booting. Also, try holding the eject key down when booting to eject the DVD. If you plug a mouse in and hold the clicker down when booting, that should eject the DVD.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
Can someone connect in FaceTime if they are using a friends Macbook Pro, yet, doens't have an Apple ID?? For example, I have an IPAD and a Macbook Pro. Can I connect to FaceTime on my Macbook Pro and connect with a friend using my IPAD????
I have also tried changing the contact emails(you can contact me by) in Facetime(diff email for IPAD and Macbook Pro). Facetime tried the call, I see the accept buttom appear and it goes away as the call never connects? Any ideas??
-
my new macbook pro is giving me hardtime. even apple team is not being to solve it. they replace the motherboard first it didn't work. second time they formatted the computer and that also didn't work. every time my mac showing different problems.
At first my computer had issues. Once it go to sleep it will not back again. I dropped my laptop at apple store to fix it. After 10 days they returned my laptop saying they were no able to fix the problem so they replaced motherboard aiming if that might help. Acttually that didn't help.I had same issue again. I visited apple store again. This time they said they could fix, if I will allow them to format the harddrive. I said ok. They formatted it. It was working fine for few daysAfter few days compter is taking.even more than 15 min to shutdown. Now computer has another problem. It is being hang frequently like every 20'to.30 min.
I don't know what to do? I still have one month left on first year warranty. I have requested couple times to apple associates either to fix or replace or refund. They are showing me rude behavior. They are not understanding my situation. I am a student. I need to do lot of home work. Since last three month my mac book and apple associates giving me hard time. Any suggestions are welcome.Contact Apple Customer Care - not Apple Care - Customer Support. Have your receipts handy and/or case numbers. Be patient, be calm, and tell your story just as you have here. I get the sense you are not in the US and don't have access to an Apple Store but are going to an independent shop. This makes using Customer Support all the more important. If phoning isn't viable, use registered mail.
Since time is running short, be prepared to purchase AppleCare to exennd your warranty 2 more years. Yes, you shouldn't have to do this, but it gives you added protection and more opportunities over the next 2 years to claim a replacement computer if you don't get one immediately. After dealing with a similar unhappy situation with a Mac in the late 1990s I finally got a replacement computer and reimbursed for the AppleCare policy. -
My macbook pro (August 2010) keeps freezing when apple mail starts up. This happens every 2nd time I turn on my Macbook Pro. This forces me to hold down the power button to restart my Macbook Pro. Does anyone else experience this, and is there a fix? Thx.
since upgrading to OS lion, my mac book pro (2010 August) keeps freezing (non responsive, requires restart) when i turn on my mac and the system is trying to open apple mail. while apple mail is attempting to collect new mail, the macbook pro freezes. this happens every 2nd time i try to start up my computer. this only started happening after i upgraded to OS lion. please let me know what I need to do to fix this. being forced to restart every 2nd time i turn on my macbook pro has been very frustrating. not sure if apple mail is also the cause of my macbook pro for being very slow during start-up (on the occasion the computer doesn't freeze).I am having similar 'freezing' problems with many programs (Mail, Safari, iTunes, etc.). I have done a clean install of Lion instead of an upgrade when it came out. Perhaps something went wrong with my install? I'm thinking about wiping and reinstalling.
-
i have just used air display with macbook pro. i have disconnected now from apple tv. but my laptop screen is still very small like its connected to the tv. this means all the tabs and writing is very small. like the display down the bottom where al the applications are, is n the middle of the page and not spread down the bottom. this is seriously annoying! all the writing is every small and the tabs are small and its hard to read. the air display link has disappeared from my computer. but the laptop screen is still very small. i want to know how do i get rid of this and return my macbook screen to its normal size. thank you
Hello chrispyw,
If your content is still being displayed incorrectly, I would check the resolution setting for the built in display with this article:
OS X Yosemite: Adjust your display’s resolution
If it keeps happening whenever you use AirPlay then I would use this section of the following article to reset the display system:
Apple computers: Troubleshooting issues with video on internal or external displays
Reset the system
You can reset the Mac's parameter RAM and SMC.Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
Thank you for using Apple Support Communities.
Regards,
Sterling -
I bought my macbook pro on August 2011 at an apple store, with the Intel i7. However mirrorring in not working with two of my Apple TVs. These Apple TVs are 2nd and 3rd generation loaded with the latest software. I can succesfully transmit from my itunes on my Macbook pro to both Apple TVs, but I can not see the airplay icon on the taskbar. Can someone help?
About AirPlay and Airplay Mirroring
AirPlay Mirroring requires a second-generation Apple TV or later, and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). For non-qualifying Macs you can try using Air Parrot.
Several Apple Articles Regarding AirPlay
Apple TV (2nd and 3rd gen)- How to use AirPlay Mirroring
How to set up and configure AirPort Express for AirPlay and iTunes
About AirPlay Mirroring in OS X Mountain Lion
iTunes 10- About playing music with AirPlay
Troubleshooting AirPlay and AirPlay Mirroring
Using AirPlay -
I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live where we only have dial-up and the Apple Store said this is what I need. In addition, when I connect the phone to the connecter it falls out, it will not click in.
Why are you using a usb ethernet adaptor? Just plug the modem into the usb port.
Maybe you are looking for
-
Data Collector Reports not available for SQL Reporting Services only SSMS
I never understood this one, why would you program Reporting Services (SSRS) reports inside SQL Server Management Studio (SSMS)? The reports are available only through the SSMS interface, buried somewhere in the GUI, not easy to find. Please make th
-
Selective Condition with in a Report
Looking for a good suggestion here, don't recall seeing this in the support documents so far. When you set the Condition for a Link column in a report, the condition appears to be absolute for the whole column. For example, we have a 'view only' user
-
2TB TC Version 7.5 DNS Proxy to Local Server - How?
Ok, so TC Proxies DNS. Great. That means that DHCP clients get the TC IP (10.0.1.1) in my case as their DNS server. Here's the problem, I don't want TC to proxy to the ISP DNS, nor to OpenDNS, nor to Google DNS, but to 10.0.1.2 which is my brand new
-
Mute tool not fully muting entire highlighted portion of a track
Recently when I tried to mute a specifically highlighted section of a track by clicking Mute in the Effects menu the result was that it muted the highlighted portion but left a tiny fade out at the beginning and a tiny fade in at the end instead of c
-
I've lost my iPhone, how can I turn on location services to find it?
I just need to locate my iPhone but my location services are off, is there any way to turn them on from another device?