MacBook Pro - mavericks - software update - install frozen?
This week's Mavericks 'security' update install approaching 2.5 hours... Anyone else's MacBook Pro taken that long? Wondering if it's frozen and if there is anything that can be done (in spite of the warning that interrupting the install could damage the computer)?
Thanks for any intel/advice.
Not normal. Shutdown and restart.
Similar Messages
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Macbook pro EFI Firmware Update install problems
i just finished downloading the recent macbook pro EFI Firmware Update. When the computer restarts, the computer runs for 30 sec and restarts again and repeats. I shutdown the computer and turn it back on again. i check updates and shows that i have to update macbook pro EFI Firmware again! same version.
I checked my preferences on Software Update and went to Installed Software tab. Shows two macbook pro EFI Firmware 2.1 Updates installed.
Anyone experience this?i checked system profiler boot room version is MBP81.0047.B04
Ps. thanks for the response
N8 the Fn' Gr8 -
Every app crashes on my MacBook Pro after Software updated several days ago
Hi all,
I got a Macbook Pro 8,1 (13,3" Late 2011) which worked fine untill 2013-03-20.
After the system software updated on that day, EVERY app( Finder, Chrome, Safari .etc) crashes frequently
even can't open Console, every time I click the icon, it start crashing, I have to force the app quit and re-launch, but it keep crashing, I never encounter these issues before.
I can't use my macbook for my work now. Please help!
Here are the softwares updated on 2013-03-20:
MacBook Pro SMC firmware update 1.6
AirPort utility tool 6.2
Safari 6.0.3
HP printer software update 2.13
OSX Java 2013-002 1.0
Securiry update 1.0
iTunes 11.0.2
My MBP's infomation,
MacBookPro8,1
Intel Core i5
2.4 GHz
Boot ROM version： MBP81.0047.B27
SMC version： 1.68f99
Serial Number： C1*******V13
UUID： ****
<Edited By Host>Try downloading the 10.8.3 Combo manually and reinstalling:
http://support.apple.com/kb/DL1640 -
My Macbook Pro downloads software updates but it won't install them?
My late 2011 MacbookPro downloads software updates but when I try to install them, it tells me that it's not supported? The software is currently OS X Lion 10.7.5 and I tried upgrading a few things but it won't install. For example, I tried to get the latest update for iMovie, which is crucial for my studies, but it just tells me to update my macbook which is driving me nuts! Help please?
You would need to upgrade to Mavericks to upgrade iMovie to the version now on the App Store.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
Macs that can be upgraded to OS X Mavericks
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps. -
On my mac the Software Update appeared, then it asked me to update some software,when I clicked Install all or update all, it said that it will restart and it told me not to turn it off, then when the screen appears, it is too slow, I can't "barely" move the mouse, and I saw that It is downloading something.. but really slow.. what should I do, Do I need to turn it off?
Never turn off your Mac while it is downloading, installing or updating software.
Just let Software Update do its thing. -
My MacBook Pro has an update available for Maverick I think it was
My MacBook Pro had an update available for the Maverick and I did not hit the update because kept erroring out. I was updating other things and decided to hit it too and that time finally updated. Then right after the laptop looked for updates and did another one. It asked to install whatever the upstate on the OS or X was and then took 50 minutes to install it then more time to complete it. When computer finally came back on it asked for my apple ID for iCloud. I typed it in several times correct fly but it would not take it and finally chose forgot. It went to a new blank box with the asterisk wheel winding around and choice of continue highlighted below next to un highlighted back. Now I am frozen here and can't do anything with laptop. Will not allow me to highlight and choose back. Can't get it to continue. Tried esc. Tried force close and tells me I must quit setup assistant first. Can't get top controls to show up. Finally got a second desktop background to come up and pushed F 3 and tried to use buttons below and above and will pull-up things like Safari but can't use it and can't pull up the set up assistant this way to choose quit either. So I am just stuck. Help please, anyone. How do I get use of my laptop again??
I don't really know if it is maverick or what number OS it is. Just know had picture of mountain lion.That sounds like you have installed Mavericks over the top of Mountain Lion?
Do you know what version of the OS was on the laptop before you started?
Do you have any backups from before the 'update', either a Time Machine disk or a full copy (a.k.a. bootable clone)?
Mavericks is not a simple update, despite Apple's constant nagging to 'update' to it. It's possible that the Mavericks installer has overwritten the old OS, but I suspect it may simply need you to create a user account with the setup assistant. It's a very good idea to make a full backup before applying any major OS upgrade.
I would reboot, fill out the details for setup assistant and when it is time to enter the user details enter a new account name (this will be your admin account). The assistant should then create a user account that you can login with to look at the contents of the Mac's disk.
Then you should open the /Users folder (Use 'Finder menu > Go > Go to folder…' to open /Users) & see if the old users home folders are still intact. You may also want to see if any third party Applications are still installed.
If the old data is intact, and the account isn't listed in 'System Preferences > Users & groups' it can be recreated, provided you make sure to use the same 'shortname' as the Users home folder.
If the data is gone, I'm afraid it's possible that it is lost, I can't see this being likley because the 10.9 installer will not delete user data without some stern warnings & advanced user interaction.
An alternative would be to connect this Mac to another Mac & look at the disk to see if the data is still there before you create the user acount. Do you have access to another Mac? You may be able to use Thunderbolt or Firewire to see this Mac's disk on another working Mac.
Target disk mode
http://support.apple.com/kb/HT1661 -
My track pad has not been working properly for awhile and my disc drive it damaged. I went to update my macbook pro to maveric and it is now frozen and not allowing me to click anything. Is there anything that can be done to fix this without buying a new one? Its from early 2009
ShelbyMackenzieLynne,
when you say that your disc drive is damaged, do you mean your MacBook Pro’s hard disk drive, or do you mean its SuperDrive (the CD/DVD drive)?
When you’d updated your MacBook Pro to Mavericks, did the installation succeed, and subsequently freeze up? Or did it freeze up during the Mavericks installation?
Which version of OS X was installed on your MacBook Pro before you’d installed Mavericks?
Are you currently able to boot into the Mavericks recovery partition? To see if you can do so, hold down a Command key and the R key while starting up your MacBook Pro. -
Macbook Pro randomly restarting since installing Mavericks
Hi guys,
I've got a mid-2010 Macbook Pro. Since I installed Mavericks, about 6 months ago, it's started restarting at random (it just goes black and then goes through the reboot cycle. Sometimes it can happen a few times in the same hour - sometimes once a week. It doesn't seem related to what programs I have open or how hot it is running. It often happens a few minutes after the machine has awoken from sleep, but this isn't always the case.
I was convinced that this was due to the faulty nVidia chip which was included in some mid-2010 MBPs so I took it to the Apple genius bar and showed them this KB article: http://support.apple.com/kb/TS4088 (having first done a clean install of OSX).
They ran "VST (Video System Test) 1.0.3v5 for Macbook Pro (15-inch, mid-2010)" and it passed. They then took the laptop into the back room and "ran some more hardware tests", all of which passed too.
I bought the machine back to my house and started reinstalling software. About 10 minutes ago it restarted itself again (with the same GPU panic message and GPUPanic.cpp:127 line). The only difference between this restart and those before I reinstalled Mavericks is that the previous restarts would be proceeded by a "your computer needs to restart because of a problem" whereas just now no message was displayed until the computer fully rebooted, and then a "your computer was rebooted because of an issue" message was displayed.
I've only installed a few pieces of software, and nothing that I thought would mess with the graphics drivers.
Could anyone please take a look at my logs and see if anything looks amiss? The genius has stressed that it cannot be hardware related so hopefully somebody will spot something.
The only other thing perhaps worth mentioning is that I have 3rd party RAM and a 3rd party SSD harddrive in there. Could either of these be responsible?
Thanks,
Joe
Anonymous UUID: 112D7FC7-B91E-2EB6-6443-E61C57788FB0
Sun Mar 9 20:14:08 2014
panic(cpu 1 caller 0xffffff7f8c3a7fb0): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00610210: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fc06d000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff80fbc230b0 : 0xffffff800a022fa9
0xffffff80fbc23130 : 0xffffff7f8c3a7fb0
0xffffff80fbc23200 : 0xffffff7f8aa22eab
0xffffff80fbc232c0 : 0xffffff7f8aaec49a
0xffffff80fbc23300 : 0xffffff7f8aca40e5
0xffffff80fbc23330 : 0xffffff7f8aca4e10
0xffffff80fbc23370 : 0xffffff7f8a9ffaa0
0xffffff80fbc23490 : 0xffffff7f8aa0047c
0xffffff80fbc23520 : 0xffffff7f8a9fd83b
0xffffff80fbc23560 : 0xffffff7f8a9fd7ab
0xffffff80fbc23600 : 0xffffff7f8aa27506
0xffffff80fbc23800 : 0xffffff7f8aa28386
0xffffff80fbc238e0 : 0xffffff7f8b9aa9c2
0xffffff80fbc23920 : 0xffffff7f8b9ba37f
0xffffff80fbc23940 : 0xffffff7f8b9e833b
0xffffff80fbc23980 : 0xffffff7f8b9e839b
0xffffff80fbc239c0 : 0xffffff7f8b9bfe15
0xffffff80fbc23a10 : 0xffffff7f8b98bb5e
0xffffff80fbc23aa0 : 0xffffff7f8b987ae7
0xffffff80fbc23ad0 : 0xffffff7f8b985636
0xffffff80fbc23b00 : 0xffffff800a4cbe03
0xffffff80fbc23b90 : 0xffffff800a4cdcff
0xffffff80fbc23bf0 : 0xffffff800a4cb81f
0xffffff80fbc23d40 : 0xffffff800a0b6558
0xffffff80fbc23e50 : 0xffffff800a026bf1
0xffffff80fbc23e80 : 0xffffff800a0139f5
0xffffff80fbc23ef0 : 0xffffff800a01e043
0xffffff80fbc23f70 : 0xffffff800a0c976d
0xffffff80fbc23fb0 : 0xffffff800a0f3b46
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f8c39a000->0xffffff7f8c3acfff
dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8c392000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8a928000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8c395000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000->0xffffff7f8ac3bfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8a9c3000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f8ac46000->0xffffff7f8aeeffff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f8 b96a000->0xffffff7f8ba34fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8a9c3000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000009e00000
Kernel text base: 0xffffff800a000000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 11037347284434
last loaded kext at 10348497566362: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8c4f6000, size 49152)
last unloaded kext at 10463845022096: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8c4f6000, size 32768)
loaded kexts:
com.apple.filesystems.smbfs 2.0.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.15
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleHWAccess 1
com.apple.GeForceTesla 8.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: OCZ-VERTEX2, 240.06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:I just wanted to share my experiences with Apple recently.
To give some background: my mid-2010 Macbook Pro started restarting randomly after I upgraded to Mavericks and the logs indicated that it was the GPU issue. I am currently residing in Dublin so my nearest Apple store is over 100 miles away in Belfast (a 2-3 hour drive or train journey).
I first took the machine to the Apple store on the 8th March, having first made an appointment at the Genius Bar. I had entered details of the issue into the concierge system and the Genius seemed to know what he was dealing with. He ran the GPU test - which it promptly passed - but, after this point, I didn't see the Genius again as he disappeared into a back room, never to return.
About 20 minutes later (as I was beginning to get annoyed) someone else came and asked if I was being helped. I explained the situation to him and he hurriedly offered to "take it in the back to run further tests". I agreed and left the machine with him - but in all the kerfuffle I left my charger behind.
I went back and collected my laptop as the store was closing. I briefly discussed the test results with a different Genius, who suggested that it must be a software issue. He said that - as I had restored the OS to factory settings before the visit - it was most probably fixed. Given that it had not restarted since I restored the machine (the night before), I agreed and left.
Unfortunately, I didn't realise that I'd forgotten my charger until I got home. I called the store the next day but was told that it's "not Apple policy" to post things out and that if I wanted the charger I'd have to collect it from the store myself. I was then told that it would probably be better for me to "just buy a new one" given the distance involved!
Anyway, the next day I was reinstalling some software and the machine restarted again. I made a post on here and was told that the logs still suggested a faulty GPU, and that the Genius should have spotted it.
So I made another trip to Belfast!
First, I tried to collect my charger. After some crossed wire between staff members, it turned out that someone had labelled my charger and left it on the side for me to collect, but then someone else had then thrown it away. To Apple's credit, however, they gave me a new one off the shelf without hesitation.
Next, the Genius ran the same test again and this time it failed. I asked the Genius why it would be the case that the EXACT same test would pass one day and fail the next but he didn't have any ideas. It is *my* theory that the test not only checks the GPU itself, but also looks in the log folder for logs that indicate a faulty GPU and that, by restoring the OS before I took it in, I effectively "cleared" this folder and made it impossible to detect.
Anyway, he next mentioned that it was out of warranty and that I would need to pay for a repair. However, I had a printout from the trading standards site which outlined the Sale of Goods act and how (under UK law) we are protected for 6 years from purchase if a product is defective. He spoke to a couple of managers and agreed to replace the motherboard without charge.
Next, he wanted proof that I'd purchased the machine directly from the Apple website, as apparently their records only go back 18 months (!). Unfortunately, I lost some emails a couple of years back and no longer had the receipt but - after another discussion with managers - he agreed to proceed anyway.
He then said that I would have to come and collect the machine in a few days. The trading standards guidelines say that the RETAILER is responsible for arranging collection and delivery of the faulty product so I asked whether they could ship it to Dublin. However, he argued that to do this I would have to rearrange everything through AppleCare and have them collect/deliver the machine. So, having gotten this far (and not wanting them to change their minds), I just agreed.
Anyway, I received an email saying that it was ready a few days later so I went back to Belfast again and collected it. So far (touch wood) it's been working perfectly and without a single restart.
So, the things to remember:
1) The test may not detect the issue the first time but that doesn't mean it's not there
2) Restoring OSX to factory settings MAY impede the ability for the test to detect the issue
3) It doesn't matter if you're out of warranty if you're covered by Consumer Law (check out the law in your country)
4) Don't leave your charger in the Apple store!
NB: I'm not a lawyer, of course, and none of this constitutes legal advice; I'm just hoping it will help some people as there seem to be a LOT of folks having this issue. -
MacBook Pro EFI Firmware Update 2.0 will not install.
Hi
The latest MacBook Pro EFI Firmware Update 2.0 will not install.
It runs and I restart my Mac but when I search for more updates it appears as a required update again.
Anyone know why this may be?I had the same problem today. I called Apple support who transferred me to second level support and no resolution. I decided to try a combination of the items I have seen below.
I restarted my computer. I went to apple support download and downloaded the software EFI firmware update 2.0 by typing in search window. I made sure the power cord was pulled into the wall and the laptop had a FULL charge. I installed the update and the computer restarted.
I went to check the software update window after the update and restart completed and SUCCESSFUL.
I do not know why the Genius Bar or the second level support could not resolve my issues but, by me reading information here I hope at least this issue is resolved.
Thanks ALL.......... Happy Mac ing -
MacBook Pro EFI Firmware Update 2.7: installed or not?
I have MacBook Pro EFI Firmware Update 2.7 showing as installed on Mar 17, 2015 on my AppStore Updates page; it also shows up as installed on Mar 18, 2015 and yet Mavericks wants to install it again.
I seriously doubt this update has been updated so many times, something just doesn't seem right.
Questions: what should I do? Is there a way to get rid off this annoying (1) showing on the AppStore updates?
Thanks!
FernandoI have also been getting an error message that reads "An error has occurred" "The digital signature on Mac Book Pro EFI Firmware Update is missing or invalid. The update may have been tampered with since being signed by Apple. Click Update to download and check the update again.(203)" [OK]
This seems to indicate some sort of problem with/in the Apple Store, don't you think? Who do we call, Ghostbusters? :-) Hello, Apple, you there?
Thanks for replying!
Fernando -
'MacBook Pro EFI Firmware Update (v2.3)' not installing
'MacBook Pro EFI Firmware Update (v2.3)' not installing
I've tried multiple times now to install this update. When I do, it downloads and my computer will restart around 5 times with the 'beep' the first time. Once its finished the restarts and resumes normally, I check the Software Update via the Apple menu and it still appears in the list of updates.
What's the cause of this and what can I do to resolve this?Is your machine plugged in when you do this? The firmware update will not take place unless your system is plugged in. You'll just get a black screen that flashes a few times and it will eventually boot regularly back to what it was. If the firmware is installing, you'll see a progress bar at the bottom of your display.
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Macbook pro can't update software(iTunes, ML) or Adobe updates/products.
I recently bought a new Macbook Pro at the end of September 2012 which came with Mountain Lion. I then updated my Imac to Mountain Lion. I cannot update anything in my app store, including Itunes, and Moutain Lion updates. My Imac is also having the same problem. I also can't update my Adobe products or download Adobe products. Java also failed. Please Help!
I deleted my harddrive and reinstalled Mountain Lion. Still can't update nor install Adobe products. I am able to download apps from the App store.
I try to repair permissions here is what it says:
Verifying permissions for “Macintosh HD”
Group differs on “Library/Java”; should be 0; group is 80.
Permissions differ on “Library/Java”; should be drwxr-xr-x ; they are drwxrwxr-x .
Group differs on “Library/Preferences/com.apple.alf.plist”; should be 80; group is 0.
Permissions differ on “System/Library/Frameworks/CoreGraphics.framework/CoreGraphics”; should be lrwxrwxrwx ; they are lrwxr-xr-x .
Permissions differ on “System/Library/Frameworks/CoreGraphics.framework/Resources”; should be lrwxrwxrwx ; they are lrwxr-xr-x .
Permissions differ on “System/Library/Frameworks/CoreGraphics.framework/Versions/Current”; should be lrwxrwxrwx ; they are lrwxr-xr-x .
Permissions verification complete
Repairing permissions for “Macintosh HD”
Group differs on “Library/Java”; should be 0; group is 80.
Permissions differ on “Library/Java”; should be drwxr-xr-x ; they are drwxrwxr-x .
Repaired “Library/Java”
Group differs on “Library/Preferences/com.apple.alf.plist”; should be 80; group is 0.
Repaired “Library/Preferences/com.apple.alf.plist”
Permissions differ on “System/Library/Frameworks/CoreGraphics.framework/CoreGraphics”; should be lrwxrwxrwx ; they are lrwxr-xr-x .
Repaired “System/Library/Frameworks/CoreGraphics.framework/CoreGraphics”
Permissions differ on “System/Library/Frameworks/CoreGraphics.framework/Resources”; should be lrwxrwxrwx ; they are lrwxr-xr-x .
Repaired “System/Library/Frameworks/CoreGraphics.framework/Resources”
Permissions differ on “System/Library/Frameworks/CoreGraphics.framework/Versions/Current”; should be lrwxrwxrwx ; they are lrwxr-xr-x .
Repaired “System/Library/Frameworks/CoreGraphics.framework/Versions/Current”
Permissions repair complete
Here is the Install log when i try to download Lightroom 4:
Install Log
Marker - 2013-01-21 1:27:10 PM
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: @(#)PROGRAM:Install PROJECT:Install-735
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: @(#)PROGRAM:Installer PROJECT:Installer-614
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Hardware: MacBookPro10,1 @ 2.60 GHz (x 8), 8192 MB RAM
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Running OS Build: Mac OS X 10.8.2 (12C60)
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: TMPDIR=/var/folders/8q/9l06h8yj0n582tnwhr398rnr0000gn/T/
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: SHELL=/bin/bash
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: HOME=/Users/teanningram
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: USER=teanningram
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: LOGNAME=teanningram
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: SSH_AUTH_SOCK=/tmp/launch-WJKge5/Listeners
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: Apple_Ubiquity_Message=/tmp/launch-3XjbPk/Apple_Ubiquity_Message
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: Apple_PubSub_Socket_Render=/tmp/launch-UIIlKD/Render
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: COMMAND_MODE=unix2003
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Adobe Photoshop Lightroom 4.3 Adobe Photoshop Lightroom 4.3 Installation Log
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Opened from: /Volumes/Lightroom 4.3/Adobe Photoshop Lightroom 4.pkg
Jan 21 13:27:16 Teanns-MacBook-Pro.local Installer[565]: Product archive /Volumes/Lightroom 4.3/Adobe Photoshop Lightroom 4.pkg trustLevel=202
Jan 21 13:27:21 Teanns-MacBook-Pro.local Installer[565]: InstallerStatusNotifications plugin loaded
Jan 21 13:27:23 Teanns-MacBook-Pro.local Installer[565]: =============================================================================== =
Jan 21 13:27:23 Teanns-MacBook-Pro.local Installer[565]: User picked Standard Install
Jan 21 13:27:23 Teanns-MacBook-Pro.local Installer[565]: Choices selected for installation:
Jan 21 13:27:23 Teanns-MacBook-Pro.local Installer[565]: Install: ""
Jan 21 13:27:23 Teanns-MacBook-Pro.local Installer[565]: Adobe Photoshop Lightroom 4.pkg#com.adobe.Lightroom4.pkg : com.adobe.Lightroom4 : 0.0.0
Jan 21 13:27:23 Teanns-MacBook-Pro.local Installer[565]: =============================================================================== =
Jan 21 13:27:23 Teanns-MacBook-Pro.local Installer[565]: It took 0.00 seconds to summarize the package selections.
Jan 21 13:27:23 Teanns-MacBook-Pro.local Installer[565]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jan 21 13:27:23 Teanns-MacBook-Pro.local Installer[565]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Lightroom%204.3/Adobe%20Photoshop%20Lightroom%204.pkg# com.adobe.Lightroom4.pkg
Jan 21 13:27:23 Teanns-MacBook-Pro.local Installer[565]: Set authorization level to root for session
Jan 21 13:27:25 Teanns-MacBook-Pro.local runner[569]: Administrator authorization granted.
Jan 21 13:27:25 Teanns-MacBook-Pro.local Installer[565]: Will use PK session
Jan 21 13:27:25 Teanns-MacBook-Pro.local Installer[565]: Starting installation:
Jan 21 13:27:25 Teanns-MacBook-Pro.local Installer[565]: Configuring volume "Macintosh HD"
Jan 21 13:27:25 Teanns-MacBook-Pro.local Installer[565]: Preparing disk for local booted install.
Jan 21 13:27:25 Teanns-MacBook-Pro.local Installer[565]: Free space on "Macintosh HD": 483.47 GB (483467673600 bytes).
Jan 21 13:27:25 Teanns-MacBook-Pro.local Installer[565]: Create temporary directory "/var/folders/8q/9l06h8yj0n582tnwhr398rnr0000gn/T//Install.565l8d1UZ"
Jan 21 13:27:25 Teanns-MacBook-Pro.local Installer[565]: IFPKInstallElement (1 packages)
Jan 21 13:27:25 Teanns-MacBook-Pro.local Installer[565]: Using authorization level of root for IFPKInstallElement
Jan 21 13:27:25 Teanns-MacBook-Pro.local installd[254]: PackageKit: ----- Begin install -----
Jan 21 13:27:25 Teanns-MacBook-Pro.local installd[254]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Jan 21 13:27:25 Teanns-MacBook-Pro.local installd[254]: PackageKit: packages=(
"PKLeopardPackage <file://localhost/Volumes/Lightroom%204.3/Adobe%20Photoshop%20Lightroom%204.pkg #com.adobe.Lightroom4.pkg>"
Jan 21 13:27:26 Teanns-MacBook-Pro.local installd[254]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Adobe Photoshop Lightroom 4.pkg”." UserInfo=0x7f8b71c878c0 {NSUnderlyingError=0x7f8b71c316a0 "The file couldn’t be opened because it isn’t in the correct format.", NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications, NSURL=file://localhost/Volumes/Lightroom%204.3/Adobe%20Photoshop%20Lightroom%20 4.pkg#com.adobe.Lightroom4.pkg, PKInstallPackageIdentifier=com.adobe.Lightroom4, NSLocalizedDescription=An error occurred while extracting files from the package “Adobe Photoshop Lightroom 4.pkg”.} {
NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications";
NSLocalizedDescription = "An error occurred while extracting files from the package \U201cAdobe Photoshop Lightroom 4.pkg\U201d.";
NSURL = "file://localhost/Volumes/Lightroom%204.3/Adobe%20Photoshop%20Lightroom%204.pkg #com.adobe.Lightroom4.pkg";
NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=259 \"The file couldn\U2019t be opened because it isn\U2019t in the correct format.\"";
PKInstallPackageIdentifier = "com.adobe.Lightroom4";
Jan 21 13:27:26 Teanns-MacBook-Pro.local Installer[565]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Adobe Photoshop Lightroom 4.pkg”." UserInfo=0x7fe621cf9110 {NSLocalizedDescription=An error occurred while extracting files from the package “Adobe Photoshop Lightroom 4.pkg”., NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications, NSURL=file://localhost/Volumes/Lightroom%204.3/Adobe%20Photoshop%20Lightroom%20 4.pkg#com.adobe.Lightroom4.pkg, PKInstallPackageIdentifier=com.adobe.Lightroom4, NSUnderlyingError=0x7fe621a529f0 "The file couldn’t be opened because it isn’t in the correct format."}
Jan 21 13:27:26 Teanns-MacBook-Pro.local Installer[565]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jan 21 13:27:26 Teanns-MacBook-Pro.local Installer[565]: IFDInstallController 2184C420 state = 7
Jan 21 13:27:26 Teanns-MacBook-Pro.local Installer[565]: Displaying 'Install Failed' UI.
Jan 21 13:27:26 Teanns-MacBook-Pro.local Installer[565]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
I -
Enhance/Color Adjust/Color variation, seems to be missing in PSE 12. Can I add/install another version of PSE to Macbook pro Maverick 10.9.3 that has that feature? I use it ALL the time... Thanks.
Enhance/Color Adjust/Color variation, seems to be missing in PSE 12. Can I add/install another version of PSE to Macbook pro Maverick 10.9.3 that has that feature? I use it ALL the time... Thanks.
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MacBook Pro Retina SMC Update 1.1 Won't Install
Hi Everybody. I am having a really annoying problem with my rMBP. I have the update labaled: "MacBook Pro Retina SMC Update 1.1" Available in my Mac AppStore app. After I click update, I get a prompt letting me know that the laptop needs to be plugged in, I hit ok. It downloads (very small file) and asks me to Restart or hit "Not Now". I click restart, the system reboots into a updating page where a status bar quickly completes. The laptop restarts again back to OSX. I open up the appstore and goto the updates page and what do I see? 1 available update: MacBook Pro Retina SMC Update 1.1, like I never did anything to begin with.
My system info is:
Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: MBP101.00EE.B02
SMC Version (system): 2.3f32
Serial Number (system): xxx
Hardware UUID: xxx
Please help this is really annoying.I had the same problem. Tried all the proposed fixes. Nothing worked. This solved my problem:
1. Install a fresh copy of mountain lion on an extern disk
2. Startup from that disk
3. Update to 10.8.3.
4. Restart
5. Open app store, go to updates. You should see the SMC 1.1. update.
6. Click update
7. Restart
Once the update installed (fan will go quickly to max speed during startup) switch back to your internal disk and start up. Now the SMC 1.1. update shouldn't show up in the app store/upadtes. -
I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
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