MacBook Pro randomly shuts off and restarts a few seconds later

I brought my computer to the Apple store a couple months ago because the USB port was broken and my computer would randomly shut off. Long story short, they fixed the USB port, deleted all my files, and reinstalled Leopard. The random shut off problem still persists. I have a feeling it has something to do with the graphics card as it seems to happen more frequently when I'm using graphics intensive applications (photoshop, illustrator, autocad through vmware fusion, watching videos on a second screen, etc).
Has anyone had a similar problem? Should I just bring it to the Genius Bar again?

I know this is a really old thread, and everyone's probably already bought new computers now. However, I'm still using my 2010 MacBook Pro and have been experiencing this very frustrating issue. However, I think I just found a way to open a finder window that prevents the shut down. In Finder>Preferences>General, under "New Finder windows show", I had "All my files" selected (BAD?), which probably was the cause, because setting that to "Desktop" instead has prevented shut downs, for now. Just thought I should share this tip, in case anyone else suffers from this annoying issue.  If anyone has a better tip or a real fix, please post a reply! There are still people, like myself, working on these older machines who would appreciate the info. THANKS!

Similar Messages

  • Why is my macbook pro randomly shutting down and restarting?

    My macbook pro is randomly shutting down and restarting. It started a couple days ago and seems to happen completely randomly. I did a extended hardware test and no problems were found. I reset the SMC and that didn’t work. Battery is charged and I don’t think its overheating. Im using Mavericks 10.9.1. Someone please help because I can’t even use my mac for anything lately and its really annoying.

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after  you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful.

  • My 13inch MacBook Pro randomly shut off and won't turn on

    My 13 inch MacBook Pro will not turn on at all. It randomly shut off while I was using it and now it won't come back on. The light on the charger is faintly blinking... But it is no longer charging. I tried a different outlet, and a different MacBook charger... Nothing. The screen is completely black and none of buttons or keys are responsive. I'm not sure if this has anything to do with it, but it seems that it shut off not even one second after I connected my iPhone to it via USB. I guess I should include that this was the first time my iPhone was connected to my MacBook since upgrading to ios 6.0. Any help or suggestions would be greatly appreciated. Thank you..

    jc1122,
    by “boot” I mean “use as the disk from which OS X will be run”. At the moment, all that is known is that your computer won’t start from its internal hard disk; my suggestion is to see whether it is able to start from your grey Mac OS X Install DVD, which is bootable (i.e. able to be used a disk from which OS X can be run).

  • Macbook Pro Randomly Shuts Down and Restarts

    Hi There,
    This issue appears to have occured for other people in different forms but there does not appear to have been a conclusive answer to the problem, so here's hoping someone here might be able to provide some further insight into the issue, and with some luck, a solution.
    I have an early 2008 MacBook Pro running OS X 10.7.2 (plugged-in to power) that has started to randomly shut down and then restart itself (goes through all the start up screens; Apple logo etc.). It doesn't appear to be just a straight restart of the machine, but it shuts down, and then a couple of seconds later, reboots, as though it is two different actions...
    The computer does this pretty randomly, and now quite often. It happens when applications are running, Safari for example, and when nothing is running and i just go to open Finder or use Spotlight.
    I haven't had this issue in the past (some 3+ years of full time use now) and as far as i'm aware, nothing changed on the computer immediately prior to the issue occuring (no updates, installs etc.).
    I've checked the systen log which, each time the issue occurs, returns the message 'Previous Shutdown Cause: -128'. I've sought reference as to what this refers to, but it would appear to be a mystery to the WWW.
    I have tried the following solutions with no success:
    - Proper restart and reboot of system;
    - Repair permissions;
    - Reset SMC;
    - Reinstall OS X.
    Any thoughts on what the problem is, what the '-128' refers to, or what more i can try to solve the issue?
    Your help is much appreciated! Thanks.

    I know this is a really old thread, and everyone's probably already bought new computers now. However, I'm still using my 2010 MacBook Pro and have been experiencing this very frustrating issue. However, I think I just found a way to open a finder window that prevents the shut down. In Finder>Preferences>General, under "New Finder windows show", I had "All my files" selected (BAD?), which probably was the cause, because setting that to "Desktop" instead has prevented shut downs, for now. Just thought I should share this tip, in case anyone else suffers from this annoying issue.  If anyone has a better tip or a real fix, please post a reply! There are still people, like myself, working on these older machines who would appreciate the info. THANKS!

  • Mid 2010 15" Macbook Pro Random Shut down and Restart

    I know this questions have more than likely come up a few times. But I have a mid 2010 15" Macbook pro that, for the last year, has randomly shut-down and restated displaying an error message each time. I have had this computer into three different computer repair shops over the last few months, two of which were apple certified, and have had a range of reasons provided for the issue. Anything from Motherboard to hard drive to virus. I have replaced the hard drive, did a complete reformat three times, and downgraded my OSX. But I still have the same issue. I recently came across some support tickets referring to an issue with this model of Mac, something to do with the graphics card. I downloaded a program that was supposed to be a work around, but am still having shutdown issues. I also heard that apple did a free replacement of the motherboard on these machines within 3 yeas of purchase. Obviously I am past that point, but I was hoping that there would be some other suggestions. I have ran an etrecheck on my machine and have attached it below. Can anyone provided any ideas of how I can fix this without having to buy a new motherboard?
    Thanks for the help...
    Cheers,
    EtreCheck version: 2.1.8 (121)
    Report generated April 1, 2015 at 11:29:41 AM NDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
        MacBook Pro - model: MacBookPro6,2
        1 2.4 GHz Intel Core i5 CPU: 2-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 507
    Video Information: ℹ️
        Intel HD Graphics - VRAM: 288 MB
            Color LCD 1440 x 900
        NVIDIA GeForce GT 330M - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.9.5 (13F1066) - Time since boot: 0:38:12
    Disk Information: ℹ️
        Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macbook Pro (disk0s2) / : 511.25 GB (400.62 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GS23N 
    USB Information: ℹ️
        Seagate Wireless 1 TB
            SEAGATE WIR (disk1s1) /Volumes/SEAGATE WIR : 1.00 TB (15.21 GB free)
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
        Apple Inc. iPad
        Apple Internal Memory Card Reader
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
    Launch Agents: ℹ️
        [running]    com.hp.productresearch.plist [Click for support]
        [running]    com.sophos.uiserver.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.prosofteng.DriveGenius.locum.plist [Click for support]
        [running]    com.sophos.common.servicemanager.plist [Click for support]
    User Launch Agents: ℹ️
        [running]    com.memeo.Memeod.plist [Click for support]
        [running]    com.prosofteng.DGMonitor.plist [Click for support]
    User Login Items: ℹ️
        gfxCardStatus    Application  (/Applications/gfxCardStatus.app)
        iTunesHelper    UNKNOWN Hidden (missing value)
        Dropbox    Application  (/Applications/Dropbox.app)
        GoFlex Home Agent    Application  (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
        MemeoAgent    Application  (/Applications/Memeo Backup/Memeo Backup.app/Contents/Agents/MemeoAgent.app)
        Caffeine    Application  (/Applications/Caffeine.app)
    Internet Plug-ins: ℹ️
        Default Browser: Version: 537 - SDK 10.9
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    3rd Party Preference Panes: ℹ️
        Growl  [Click for support]
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Macbook Pro: Disk size: 511.25 GB Disk used: 110.63 GB
        Destinations:
            Time Machine Backups [Local]
            Total size: 999.83 GB
            Total number of backups: 19
            Oldest backup: 2014-04-28 18:55:47 +0000
            Last backup: 2015-03-30 15:07:42 +0000
            Size of backup disk: Adequate
                Backup size 999.83 GB > (Disk used 110.63 GB X 3)
    Top Processes by CPU: ℹ️
            25%    iTunes
             9%    Image Capture Extension
             9%    WindowServer
             7%    HP Product Research
             7%    HP Device Monitor
    Top Processes by Memory: ℹ️
        335 MB    iTunes
        232 MB    com.apple.WebKit.WebContent
        180 MB    SophosScanD
        172 MB    InterCheck
        163 MB    Finder
    Virtual Memory Information: ℹ️
        2.28 GB    Free RAM
        2.98 GB    Active RAM
        2.24 GB    Inactive RAM
        1.09 GB    Wired RAM
        666 MB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Apr 1, 2015, 11:14:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/NeatScannersICDriver_2015-04-0 1-111405_[redacted].crash
        Apr 1, 2015, 10:51:09 AM    /Library/Logs/DiagnosticReports/Kernel_2015-04-01-105109_[redacted].panic [Click for details]
        Apr 1, 2015, 10:51:00 AM    Self test - passed
        Mar 31, 2015, 10:57:45 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225745_[redacted].panic [Click for details]
        Mar 31, 2015, 10:56:45 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225645_[redacted].panic [Click for details]
        Mar 31, 2015, 02:05:12 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-140512_[redacted].panic [Click for details]
        Mar 30, 2015, 09:58:02 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095802_[redacted].crash
        Mar 30, 2015, 09:57:20 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095720_[redacted].crash
        Mar 30, 2015, 09:52:27 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-30-095227_[redacted].panic [Click for details]
        Mar 29, 2015, 10:50:36 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-225036_[redacted].panic [Click for details]
        Mar 29, 2015, 10:48:28 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/system_profiler_2015-03-29-224 828_[redacted].crash
        Mar 29, 2015, 10:48:27 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-224827_[redacted].crash
        Mar 29, 2015, 10:43:01 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-29-224301_[reda cted].crash
        Mar 29, 2015, 10:42:45 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2015-03-29-224245_ [redacted].crash
        Mar 29, 2015, 10:40:12 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-224012_[redacted].crash
        Mar 29, 2015, 10:40:12 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224012_[redacted].crash
        Mar 29, 2015, 10:40:04 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224004_[redacted].crash
        Mar 29, 2015, 10:39:51 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223951_[redacted].crash
        Mar 29, 2015, 10:39:43 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-223943_[redacted].crash
        Mar 29, 2015, 10:39:33 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223933_[redacted].crash
        Mar 29, 2015, 10:38:08 PM    /Library/Logs/DiagnosticReports/mdworker_2015-03-29-223808_[redacted].crash
        Mar 29, 2015, 10:35:40 PM    /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-03-29-223540_[redacted].c rash
        Mar 29, 2015, 09:39:20 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-213920_[redacted].panic [Click for details]
        Mar 29, 2015, 09:02:38 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-210238_[redacted].panic [Click for details]
        Mar 29, 2015, 08:57:35 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-205735_[redacted].panic [Click for details]
        Mar 27, 2015, 12:50:20 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-27-005020_[redacted].panic [Click for details]
        Mar 24, 2015, 09:13:40 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-24-091340_[redacted].panic [Click for details]
        Mar 23, 2015, 01:13:08 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-23-131308_[redacted].panic [Click for details]
        Mar 23, 2015, 12:32:04 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-23-123204_[redacted].panic [Click for details]
        Mar 22, 2015, 09:58:16 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-215816_[redacted].panic [Click for details]
        Mar 22, 2015, 09:49:55 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214955_[redacted].panic [Click for details]
        Mar 22, 2015, 09:48:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214848_[redacted].panic [Click for details]

    I know this questions have more than likely come up a few times. But I have a mid 2010 15" Macbook pro that, for the last year, has randomly shut-down and restated displaying an error message each time. I have had this computer into three different computer repair shops over the last few months, two of which were apple certified, and have had a range of reasons provided for the issue. Anything from Motherboard to hard drive to virus. I have replaced the hard drive, did a complete reformat three times, and downgraded my OSX. But I still have the same issue. I recently came across some support tickets referring to an issue with this model of Mac, something to do with the graphics card. I downloaded a program that was supposed to be a work around, but am still having shutdown issues. I also heard that apple did a free replacement of the motherboard on these machines within 3 yeas of purchase. Obviously I am past that point, but I was hoping that there would be some other suggestions. I have ran an etrecheck on my machine and have attached it below. Can anyone provided any ideas of how I can fix this without having to buy a new motherboard?
    Thanks for the help...
    Cheers,
    EtreCheck version: 2.1.8 (121)
    Report generated April 1, 2015 at 11:29:41 AM NDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
        MacBook Pro - model: MacBookPro6,2
        1 2.4 GHz Intel Core i5 CPU: 2-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 507
    Video Information: ℹ️
        Intel HD Graphics - VRAM: 288 MB
            Color LCD 1440 x 900
        NVIDIA GeForce GT 330M - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.9.5 (13F1066) - Time since boot: 0:38:12
    Disk Information: ℹ️
        Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macbook Pro (disk0s2) / : 511.25 GB (400.62 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GS23N 
    USB Information: ℹ️
        Seagate Wireless 1 TB
            SEAGATE WIR (disk1s1) /Volumes/SEAGATE WIR : 1.00 TB (15.21 GB free)
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
        Apple Inc. iPad
        Apple Internal Memory Card Reader
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
    Launch Agents: ℹ️
        [running]    com.hp.productresearch.plist [Click for support]
        [running]    com.sophos.uiserver.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.prosofteng.DriveGenius.locum.plist [Click for support]
        [running]    com.sophos.common.servicemanager.plist [Click for support]
    User Launch Agents: ℹ️
        [running]    com.memeo.Memeod.plist [Click for support]
        [running]    com.prosofteng.DGMonitor.plist [Click for support]
    User Login Items: ℹ️
        gfxCardStatus    Application  (/Applications/gfxCardStatus.app)
        iTunesHelper    UNKNOWN Hidden (missing value)
        Dropbox    Application  (/Applications/Dropbox.app)
        GoFlex Home Agent    Application  (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
        MemeoAgent    Application  (/Applications/Memeo Backup/Memeo Backup.app/Contents/Agents/MemeoAgent.app)
        Caffeine    Application  (/Applications/Caffeine.app)
    Internet Plug-ins: ℹ️
        Default Browser: Version: 537 - SDK 10.9
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    3rd Party Preference Panes: ℹ️
        Growl  [Click for support]
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Macbook Pro: Disk size: 511.25 GB Disk used: 110.63 GB
        Destinations:
            Time Machine Backups [Local]
            Total size: 999.83 GB
            Total number of backups: 19
            Oldest backup: 2014-04-28 18:55:47 +0000
            Last backup: 2015-03-30 15:07:42 +0000
            Size of backup disk: Adequate
                Backup size 999.83 GB > (Disk used 110.63 GB X 3)
    Top Processes by CPU: ℹ️
            25%    iTunes
             9%    Image Capture Extension
             9%    WindowServer
             7%    HP Product Research
             7%    HP Device Monitor
    Top Processes by Memory: ℹ️
        335 MB    iTunes
        232 MB    com.apple.WebKit.WebContent
        180 MB    SophosScanD
        172 MB    InterCheck
        163 MB    Finder
    Virtual Memory Information: ℹ️
        2.28 GB    Free RAM
        2.98 GB    Active RAM
        2.24 GB    Inactive RAM
        1.09 GB    Wired RAM
        666 MB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Apr 1, 2015, 11:14:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/NeatScannersICDriver_2015-04-0 1-111405_[redacted].crash
        Apr 1, 2015, 10:51:09 AM    /Library/Logs/DiagnosticReports/Kernel_2015-04-01-105109_[redacted].panic [Click for details]
        Apr 1, 2015, 10:51:00 AM    Self test - passed
        Mar 31, 2015, 10:57:45 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225745_[redacted].panic [Click for details]
        Mar 31, 2015, 10:56:45 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225645_[redacted].panic [Click for details]
        Mar 31, 2015, 02:05:12 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-140512_[redacted].panic [Click for details]
        Mar 30, 2015, 09:58:02 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095802_[redacted].crash
        Mar 30, 2015, 09:57:20 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095720_[redacted].crash
        Mar 30, 2015, 09:52:27 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-30-095227_[redacted].panic [Click for details]
        Mar 29, 2015, 10:50:36 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-225036_[redacted].panic [Click for details]
        Mar 29, 2015, 10:48:28 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/system_profiler_2015-03-29-224 828_[redacted].crash
        Mar 29, 2015, 10:48:27 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-224827_[redacted].crash
        Mar 29, 2015, 10:43:01 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-29-224301_[reda cted].crash
        Mar 29, 2015, 10:42:45 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2015-03-29-224245_ [redacted].crash
        Mar 29, 2015, 10:40:12 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-224012_[redacted].crash
        Mar 29, 2015, 10:40:12 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224012_[redacted].crash
        Mar 29, 2015, 10:40:04 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224004_[redacted].crash
        Mar 29, 2015, 10:39:51 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223951_[redacted].crash
        Mar 29, 2015, 10:39:43 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-223943_[redacted].crash
        Mar 29, 2015, 10:39:33 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223933_[redacted].crash
        Mar 29, 2015, 10:38:08 PM    /Library/Logs/DiagnosticReports/mdworker_2015-03-29-223808_[redacted].crash
        Mar 29, 2015, 10:35:40 PM    /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-03-29-223540_[redacted].c rash
        Mar 29, 2015, 09:39:20 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-213920_[redacted].panic [Click for details]
        Mar 29, 2015, 09:02:38 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-210238_[redacted].panic [Click for details]
        Mar 29, 2015, 08:57:35 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-205735_[redacted].panic [Click for details]
        Mar 27, 2015, 12:50:20 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-27-005020_[redacted].panic [Click for details]
        Mar 24, 2015, 09:13:40 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-24-091340_[redacted].panic [Click for details]
        Mar 23, 2015, 01:13:08 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-23-131308_[redacted].panic [Click for details]
        Mar 23, 2015, 12:32:04 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-23-123204_[redacted].panic [Click for details]
        Mar 22, 2015, 09:58:16 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-215816_[redacted].panic [Click for details]
        Mar 22, 2015, 09:49:55 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214955_[redacted].panic [Click for details]
        Mar 22, 2015, 09:48:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214848_[redacted].panic [Click for details]

  • My 2010 15 in. 2.66 Ghz i7 dual core macbook pro randomly shuts off and reboots

    I am a student at a college, and I recently bought a used MacBook Pro from the computer store which is part of a 4 year turnaround program when Faculty get new machines. It is a 2010 15 in. 2.66 GHz i7 dual core MacBook Pro, and I have had it for almost 1 week. After I got it, I installed Office 365 and Microsoft Document Connection. Almost immediately after doing this, and when I opened a Office application, it shut down. So I thought that installing Office 365 was somehow causing the computer to shut down. But over the past week, I've had maybe 3 more random shut downs including when all Office applications were quit and thus inactive. They were pretty rare, so I actually thought it wasn't such a problem because they didn't interrupt my work too badly. The screen suddenly goes black with no warning, and then immediately without me doing anything the computer reboots to grey screen, apple logo with languages / licensing stuff, tells me I shut down my computer due to a problem do I want to return to the screen I was on with all my stuff on it?, I say yes and it quickly goes to the desktop with everything I was working on pulled up.
    So I didn't mind too much until last night, when it shut down twice within rapid succession of one another. Shut down, reboot, within seconds of me clicking on mail or whatever, boom, shuts down, reboots again. That was annoying. Then this morning, I wake up, open my computer to do work, BOOM shut down 1, open again, try to work, this time I'm using Safari when boom shuts down again time #2 within 1 minute of last shut down, then BOOM shuts down A THIRD TIME this time within 5 minutes of the last shut down. But still 3 SHUT DOWN/ REBOOTS in 10 minutes. Needless to say this is extremely annoying. Also, these last three times it has been on Battery power, but last night it was plugged in, so I don't think it's a battery issue. Also, my computer was fully charged (or almost) this morning, so it's not like it's on really low battery or anything like that.
    I checked this thread: https://discussions.apple.com/thread/5044196?start=30&tstart=0, and it seems like I may be having kernel panics due to a defective NVIDIA graphics card. How do I tell what is causing these shut down cycles? How do I get it fixed? Also, needless to say, this MacBook is 4 years old, and I am not the original owner / purchaser, so I'm sure it's out of warranty. Does anyone know how much this will cost me at the Apple Store?

    ggp057,
    it could be due to the NVIDIA GPU defect in the 15-inch Mid 2010 models. It might also be due to faulty RAM. Do you know whether it has its factory-installed RAM, or if the RAM had been replaced? The GPU defect can be confirmed by making an appointment at your nearest Apple store to have them run their Video System Test on your MacBook Pro. Yes, it’s long out of warranty; the diagnostic test should be gratis, but if the defect is present, it typically costs a few hundred dollars to remedy (it involves a logic board replacement).
    Did you also receive the two grey installation DVDs which originally came in the box with your MacBook Pro? Among other things, it has your model’s Apple Hardware Test. If you didn’t receive them, and the computer store is unable to provide them to you, then you can purchase a replacement pair from Apple. The Apple Hardware Test includes a RAM test, although it isn’t able to detect all possible RAM problems.

  • Macbook Pro randomly shuts off and has been happening for some time now.  HELP!!

    Anonymous UUID:  
    A6251877-2DD7-C166-E7CF-89F4C969EE70
    Thu Sep 25 17:17:40 2014
    panic(cpu 3 caller 0xffffff7f9826bf7c): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff81324a3000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Apple MuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 3), Frame : Return Address
    0xffffff812126aea0 : 0xffffff8015e22f79
    0xffffff812126af20 : 0xffffff7f9826bf7c
    0xffffff812126aff0 : 0xffffff7f9693ff1b
    0xffffff812126b0b0 : 0xffffff7f96a0950a
    0xffffff812126b0f0 : 0xffffff7f96a0957a
    0xffffff812126b160 : 0xffffff7f96c88056
    0xffffff812126b290 : 0xffffff7f96a2cba9
    0xffffff812126b2b0 : 0xffffff7f9694696d
    0xffffff812126b360 : 0xffffff7f96944478
    0xffffff812126b560 : 0xffffff7f96945dc7
    0xffffff812126b630 : 0xffffff7f9786e3df
    0xffffff812126b700 : 0xffffff7f978987b3
    0xffffff812126b780 : 0xffffff7f97880ae0
    0xffffff812126b7e0 : 0xffffff7f978813da
    0xffffff812126b830 : 0xffffff7f97881754
    0xffffff812126b8a0 : 0xffffff7f97881fc8
    0xffffff812126b8e0 : 0xffffff7f9784efea
    0xffffff812126ba60 : 0xffffff7f9787e940
    0xffffff812126bb20 : 0xffffff7f9784dad9
    0xffffff812126bb70 : 0xffffff80162cf146
    0xffffff812126bb90 : 0xffffff80162d0741
    0xffffff812126bbf0 : 0xffffff80162ce1af
    0xffffff812126bd40 : 0xffffff8015eb6998
    0xffffff812126be50 : 0xffffff8015e26bc1
    0xffffff812126be80 : 0xffffff8015e139c5
    0xffffff812126bef0 : 0xffffff8015e1e013
    0xffffff812126bf70 : 0xffffff8015ec9b9d
    0xffffff812126bfb0 : 0xffffff8015ef4196
    Kernel Extensions in backtrace:
    com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B1 FF32]@0xffffff7f968f0000->0xffffff7f96b58fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f964bf000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f968e0000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9689d000
    com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56A 3A4AC]@0xffffff7f96b63000->0xffffff7f96e0cfff
    dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f968f0000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f964bf000
    com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@0 xffffff7f9825d000->0xffffff7f98270fff
    dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7f98255000
    dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f967a7000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f964bf000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9689d000
    dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[80899285-3952-30DA-A0F9-357C51E104 CF]@0xffffff7f98258000
    com.apple.GeForceTesla(8.2.4)[B0074750-2FC6-3E26-BEA0-5AD5469686CF]@0xffffff7f97 83c000->0xffffff7f97906fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f964bf000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f968e0000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9689d000
    dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f968f0000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    13F34
    Kernel version:
    Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
    Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
    Kernel slide:
    0x0000000015c00000
    Kernel text base: 0xffffff8015e00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 23309490587854
    last loaded kext at 334213126218: com.apple.filesystems.msdosfs    1.9 (addr 0xffffff7f983c1000, size 65536)
    last unloaded kext at 496789944633: com.apple.filesystems.msdosfs    1.9 (addr 0xffffff7f983c1000, size 57344)
    loaded kexts:
    com.apple.filesystems.smbfs    2.0.3
    com.apple.driver.AudioAUUC    1.60
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.driver.AGPM    100.14.34
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AppleMikeyHIDDriver    124
    com.apple.driver.AppleIntelHDGraphics    8.2.4
    com.apple.driver.AppleIntelHDGraphicsFB    8.2.4
    com.apple.driver.AppleHDA    2.6.3f4
    com.apple.driver.AppleUpstreamUserClient    3.5.13
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.7f3
    com.apple.driver.AppleLPC    1.7.0
    com.apple.driver.AppleMikeyDriver    2.6.3f4
    com.apple.GeForceTesla    8.2.4
    com.apple.driver.AppleSMCLMU    2.0.4d1
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager    4.2.7f3
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleHWAccess    1
    com.apple.driver.AppleMuxControl    3.6.22
    com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
    com.apple.driver.SMCMotionSensor    3.0.4d1
    com.apple.driver.AppleSMCPDRC    1.0.0
    com.apple.driver.AppleMCCSControl    1.2.5
    com.apple.driver.AppleUSBTCButtons    240.2
    com.apple.driver.AppleUSBCardReader    3.4.1
    com.apple.driver.AppleIRController    325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    35
    com.apple.driver.AppleUSBTCKeyboard    240.2
    com.apple.iokit.SCSITaskUserClient    3.6.7
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCIBlockStorage    2.6.0
    com.apple.driver.AppleUSBHub    683.4.0
    com.apple.driver.AirPort.Brcm4331    700.20.22
    com.apple.iokit.AppleBCM5701Ethernet    3.8.1b2
    com.apple.driver.AppleFWOHCI    5.0.2
    com.apple.driver.AppleAHCIPort    3.0.5
    com.apple.driver.AppleUSBEHCI    660.4.0
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleACPIButtons    2.0
    com.apple.driver.AppleRTC    2.0
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleSMBIOS    2.1
    com.apple.driver.AppleACPIEC    2.0
    com.apple.driver.AppleAPIC    1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient    217.92.1
    com.apple.nke.applicationfirewall    153
    com.apple.security.quarantine    3
    com.apple.driver.AppleIntelCPUPowerManagement    217.92.1
    com.apple.AppleGraphicsDeviceControl    3.6.22
    com.apple.kext.triggers    1.0
    com.apple.driver.DspFuncLib    2.6.3f4
    com.apple.vecLib.kext    1.0.0
    com.apple.iokit.IOAudioFamily    1.9.7fc2
    com.apple.kext.OSvKernDSPLib    1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.7f3
    com.apple.iokit.IOSurface    91.1
    com.apple.iokit.IOSerialFamily    10.0.7
    com.apple.iokit.IOBluetoothFamily    4.2.7f3
    com.apple.driver.AppleBacklightExpert    1.0.4
    com.apple.driver.AppleGraphicsControl    3.6.22
    com.apple.driver.IOPlatformPluginLegacy    1.0.0
    com.apple.iokit.IOFireWireIP    2.2.6
    com.apple.nvidia.classic.NVDANV50HalTesla    8.2.4
    com.apple.nvidia.classic.NVDAResmanTesla    8.2.4
    com.apple.iokit.IONDRVSupport    2.4.1
    com.apple.driver.AppleSMC    3.1.8
    com.apple.driver.IOPlatformPluginFamily    5.7.1d6
    com.apple.driver.AppleHDAController    2.6.3f4
    com.apple.iokit.IOHDAFamily    2.6.3f4
    com.apple.driver.AppleSMBusPCI    1.0.12d1
    com.apple.driver.AppleSMBusController    1.0.12d1
    com.apple.iokit.IOGraphicsFamily    2.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.7
    com.apple.iokit.IOUSBMassStorageClass    3.6.0
    com.apple.driver.AppleUSBMultitouch    240.10
    com.apple.iokit.IOUSBHIDDriver    660.4.0
    com.apple.driver.AppleUSBMergeNub    650.4.0
    com.apple.driver.AppleUSBComposite    656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.6.7
    com.apple.iokit.IOBDStorageFamily    1.7
    com.apple.iokit.IODVDStorageFamily    1.7.1
    com.apple.iokit.IOCDStorageFamily    1.7.1
    com.apple.iokit.IOAHCISerialATAPI    2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.7
    com.apple.iokit.IOUSBUserClient    660.4.2
    com.apple.iokit.IO80211Family    640.36
    com.apple.iokit.IOEthernetAVBController    1.0.3b4
    com.apple.driver.mDNSOffloadUserClient    1.0.1b5
    com.apple.iokit.IONetworkingFamily    3.2
    com.apple.iokit.IOFireWireFamily    4.5.5
    com.apple.iokit.IOAHCIFamily    2.6.5
    com.apple.iokit.IOUSBFamily    686.4.1
    com.apple.driver.AppleEFINVRAM    2.0
    com.apple.driver.AppleEFIRuntime    2.0
    com.apple.iokit.IOHIDFamily    2.0.0
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    278.11.1
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.AppleKeyStore    2
    com.apple.driver.DiskImages    371.1
    com.apple.iokit.IOStorageFamily    1.9
    com.apple.iokit.IOReportFamily    23
    com.apple.driver.AppleFDEKeyStore    28.30
    com.apple.driver.AppleACPIPlatform    2.0
    com.apple.iokit.IOPCIFamily    2.9
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.pthread    1
    com.apple.kec.corecrypto    1.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS23N
    USB Device: Hub
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: Built-in iSight
    Thunderbolt Bus:
    Macbook Pro 15" 2010
    Processor  2.66 GHz Intel Core i7
    Memory  8 GB 1067 MHz DDR3
    Graphics  NVIDIA GeForce GT 330M 512 MB
    Software  OS X 10.9.5 (13F34)

    You have the misfortune of owning a 2010 MBP that is experiencing GPU issues:
    http://support.apple.com/kb/TS4088?
    Make an appointment at an Apple store genius bar for a free evaluation.  You will be advised of your options.
    Bring the kernel panic report with you.
    Ciao.

  • My Macbook pro randomly shut off. When i hit the power button, i can hear it start up, but after a click sound, it stops booting up.  help?

    My Macbook pro randomly shut off. When i hit the power button, i can hear it start up, but after a click sound, it stops booting up.  help?

    Hi..
    Try Resetting the System Management Controller (SMC)
    If that doesn't help, try Troubleshooting MagSafe adapters
    When you post, please tell us which Mac OS X you have installed. Thanks 

  • Macbook pro random shut off help

    I have a early 2011 macbook pro
    its been having random shut off problems
    i've tried reinstalling os, updating, resetting smc/pram/nvram
    macbook will randomly shut off, sometimes few minutes into turning it on or hour or 2 of using it, its random
    it'll shut off with the charger connected as well
    it'll also shut off when using the battery, even when its around 90% charged.
    Once it shuts off the battery indicator will show nothing but once pluged in to the charger and reboot, the indicator will show plenty of charge
    is there something wrong with the battery or connection?
    here is my battery log
    Pack Lot Code:          0
      PCB Lot Code:          0
      Firmware Version:          201
      Hardware Revision:          000a
      Cell Revision:          165
      Charge Information:
      Charge Remaining (mAh):          4157
      Fully Charged:          No
      Charging:          No
      Full Charge Capacity (mAh):          4393
      Health Information:
      Cycle Count:          483
      Condition:          Service Battery
      Battery Installed:          Yes
      Amperage (mA):          -1047
      Voltage (mV):          12127
    any advice would be greatly appreciated
    thanks

    what is your Full Charge Capacity? you can find it right by the cycle count, whats the status or condition of the battery?
    Does it shut all the way off or is it not waking from sleep???
    Try an SMC reset  http://support.apple.com/kb/ht3964
    run the apple hardware test from the applications install DVD

  • Macbook pro randomly shutting off

    Any suggestions why my laptop would randomly shut off? It's been happening for weeks. Have a fan under it and genius bar tested for hardware issue and said it's not hardware. any ideas?

    lfbtennis,
    since you have a 15-inch Mid 2010 MacBook Pro with OS X 10.7.5 installed, you have Recovery mode available to you. Hold down a Command key and the R key as you restart to boot into Recovery mode. Eventually a Mac OS X Utilities menu will appear. Select Disk Utility from that menu. On the left-hand side of the Disk Utility window, select the icon that corresponds to your boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that it found errors, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to reboot into normal mode. Try using it as you normally would, and see if the random shutdowns still occur.

  • Macbook Pro randomly shuts off

    I have owned my Macbook Pro for about 14 months and haven't had a problem with it until a few months ago... it started to randomly shut off (as if it was going to sleep) and then come back on to wherever I was on my screen. Now it completely shuts off for a good 5-10 minutes and if I leave it (without pressing the power button) it will finally turn back on. One night I was working on my computer it shut off a good 5 or 6 times within a few minutes! It happens when the computer is plugged into the power adapter and when it's strictly running on the battery.
    Has anyone dealt with this before? I called the Apple support line when it first started happening but I was past the 90 days support and the guy didn't help me with it unless I purchased the Apple Protection Plan. Unfortunately I didn't have enough money to get the Protection Plan in time before the deadline went by.
    HELP!

    Welcome to Apple Discussions
    Reset the SMC (System Management Controller) and re-calibrate the Battery then see how it behaves.

  • My iPhone 5s keeps randomly shutting off and restarting. It can either be in use or just sitting there and it will turn off. I can't figure out what is wrong.

    My phone randomly shuts off. I will be in the middle of using it and it will completely turn off. I can also not have used it all night and I will pick it up and click the home button and then it will flash the apple restart screen. I'm not sure what is causing this as I have only had the phone for about two weeks. It's a little concerning and just wanted to see if anyone knew what it could be without me having to go into the Apple store.
    Thanks!

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If the issue persists...
    Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • Macbook air randomly shuts off and won't turn back on

    I have a 2011 Macbook Air that was given to me by my sister. She told me about a year ago she spilled water on the keyboard and it stopped working for a while. She took it to apple and they told her it was going to cost 700 dollars to replace so she decided not to. After a while the laptop randomly turned back on and started working fine. I ended up getting it as a free gift and it was working perfectly fine for about a month and a half until recently it randomly shut off on me. After it shuts off, it wouldn't turn back on through pressing the power button I left it alone and after a day it randomly turned back on and worked like normal. After about 15 minutes of use it randomly shuts down and won't turn back on. I tried resetting SMC to no avail. It randomly turns on for about 15 minutes before it feels like it gets slightly hot and shuts off. Any help will be great!

    Try running an Apple Hardware Test:
    http://support.apple.com/kb/ht1509
    If you find you can't, make an appointment at an Apple store genius bar.  The evaluation will be free and then you should know what the problems are with your MBA.
    Ciao.

  • Macbook Pro Randomly Enters Sleep Mode For A Few Seconds

    Hi All,
    My Macbook Pro has had this problem since a few months after I purchased it. While working or playing the laptop will randomly go into what seems like sleep mode. The screen turns off, I hear the hard drive stop and then a couple seconds later it starts back up on its own. Any Internet connection I had disconnects, but other than that it starts up as normal.
    The problem comes and goes and doesn't seem to be consistent with anything that I'm aware of. Sometimes it happens once, then doesn't happen for days. Often it will happen several times in a row over the course of an hour.
    I've called support and brought the laptop to the genius bar where they ran several tests, but were unable to figure anything out. Research online has shown similar issues with other users, but no solutions. The laptop is not stacked on anything magnetic, the issue occurs when running hot or cold and whether I'm on battery power or plugged in.
    Any help would be greatly appreciated. If this can't be resolved is it something I can bring to apple and get a replacement under my year warranty?
    Specs are below:
    Refurbished 17" Macbook Pro
    Processor Name: Intel Core 2 Duo
    Processor Speed: 2.66 GHz
    *Console Log from one pretty bad incident today:*
    Aug 13 12:55:52 Ben-Shepards-MacBook-Pro coconutBattery[1857]: * NSTimer ignoring exception '* -[NSCFArray objectAtIndex:]: index (2) beyond bounds (1)' that raised during firing of timer with target 0x405e00 and selector 'batteryDataThreadTimer:'
    Aug 13 12:58:10: --- last message repeated 8 times ---
    Aug 13 12:58:32 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
    Aug 13 12:58:34 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
    Aug 13 12:58:37 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:8/13/2010 12:58:37.034 PM - Waketime:8/13/2010 12:58:35.400 PM = Deltatime:1.633561075
    Aug 13 12:58:39 Ben-Shepards-MacBook-Pro configd[13]: Sleep: Success - AC 96 - Clamshell Sleep
    Aug 13 12:58:39 Ben-Shepards-MacBook-Pro configd[13]: Wake: Success - AC 96 - EC LID0
    Aug 13 12:58:39 Ben-Shepards-MacBook-Pro configd[13]: Hibernate Statistics
    Aug 13 12:58:40 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
    Aug 13 12:58:58 Ben-Shepards-MacBook-Pro ntpd[18]: time reset +0.908918 s
    Aug 13 12:59:08 Ben-Shepards-MacBook-Pro loginwindow[31]: no spins reported for this wake
    Aug 13 13:00:48 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
    Aug 13 13:00:50 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
    Aug 13 13:00:53 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:8/13/2010 1:00:53.031 PM - Waketime:8/13/2010 1:00:51.420 PM = Deltatime:1.611223936
    Aug 13 13:00:53 Ben-Shepards-MacBook-Pro configd[13]: PMConnection mDNSResponder com.apple.powermanagement.applicationresponse.slowresponse 128 ms
    Aug 13 13:00:53 Ben-Shepards-MacBook-Pro configd[13]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 128 ms
    Aug 13 13:00:53 Ben-Shepards-MacBook-Pro configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 130 ms
    Aug 13 13:00:55 Ben-Shepards-MacBook-Pro configd[13]: Sleep: Success - AC 97 - Clamshell Sleep
    Aug 13 13:00:55 Ben-Shepards-MacBook-Pro configd[13]: Wake: Success - AC 97 - EC LID0
    Aug 13 13:00:55 Ben-Shepards-MacBook-Pro configd[13]: Hibernate Statistics
    Aug 13 13:00:56 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
    Aug 13 13:01:07 Ben-Shepards-MacBook-Pro ntpd[18]: time reset +0.836731 s
    Aug 13 13:01:24 Ben-Shepards-MacBook-Pro loginwindow[31]: no spins reported for this wake
    Aug 13 13:04:59 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
    Aug 13 13:05:02 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
    Aug 13 13:05:05 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:8/13/2010 1:05:05.026 PM - Waketime:8/13/2010 1:05:03.410 PM = Deltatime:1.616448998
    Aug 13 13:05:07 Ben-Shepards-MacBook-Pro configd[13]: Sleep: Success - AC 98 - Clamshell Sleep
    Aug 13 13:05:07 Ben-Shepards-MacBook-Pro configd[13]: Wake: Success - AC 98 - EC LID0
    Aug 13 13:05:07 Ben-Shepards-MacBook-Pro configd[13]: Hibernate Statistics
    Aug 13 13:05:08 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
    Aug 13 13:05:10 Ben-Shepards-MacBook-Pro ntpd[18]: bind() fd 26, family 30, port 123, scope 5, addr fe80::223:6cff:fe96:9643, in6is_addrmulticast=0 flags=0x11 fails: Can't assign requested address
    Aug 13 13:05:10 Ben-Shepards-MacBook-Pro ntpd[18]: unable to create socket on en1 (51) for fe80::223:6cff:fe96:9643#123
    Aug 13 13:05:17 Ben-Shepards-MacBook-Pro ntpd[18]: time reset +0.413090 s
    Aug 13 13:05:36 Ben-Shepards-MacBook-Pro loginwindow[31]: no spins reported for this wake
    Aug 13 13:05:39 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
    Aug 13 13:05:39 Ben-Shepards-MacBook-Pro mDNSResponder[30]: DeregisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:0223:6CFF:FE96:9643)
    Aug 13 13:05:42 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
    Aug 13 13:05:44 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:8/13/2010 1:05:44.024 PM - Waketime:8/13/2010 1:05:42.410 PM = Deltatime:1.614192009
    Aug 13 13:05:46 Ben-Shepards-MacBook-Pro configd[13]: Sleep: Success - AC 98 - Clamshell Sleep
    Aug 13 13:05:46 Ben-Shepards-MacBook-Pro configd[13]: Wake: Success - AC 98 - EC LID0
    Aug 13 13:05:46 Ben-Shepards-MacBook-Pro configd[13]: Hibernate Statistics
    Aug 13 13:05:47 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
    Aug 13 13:05:47 Ben-Shepards-MacBook-Pro mDNSResponder[30]: RegisterInterface: Frequent transitions for interface en1 (192.168.1.103)
    Aug 13 13:05:48 Ben-Shepards-MacBook-Pro ntpd[18]: bind() fd 26, family 30, port 123, scope 5, addr fe80::223:6cff:fe96:9643, in6is_addrmulticast=0 flags=0x11 fails: Can't assign requested address
    Aug 13 13:05:48 Ben-Shepards-MacBook-Pro ntpd[18]: unable to create socket on en1 (54) for fe80::223:6cff:fe96:9643#123
    Aug 13 13:05:51 Ben-Shepards-MacBook-Pro mDNSResponder[30]: RegisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:0223:6CFF:FE96:9643)
    Aug 13 13:05:59 Ben-Shepards-MacBook-Pro ntpd[18]: time reset +1.150003 s
    Aug 13 13:06:04 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
    Aug 13 13:06:04 Ben-Shepards-MacBook-Pro mDNSResponder[30]: DeregisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:0223:6CFF:FE96:9643)
    Aug 13 13:06:05 Ben-Shepards-MacBook-Pro configd[13]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 225 ms
    Aug 13 13:06:05 Ben-Shepards-MacBook-Pro configd[13]: PMConnection mDNSResponder com.apple.powermanagement.applicationresponse.slowresponse 225 ms
    Aug 13 13:06:05 Ben-Shepards-MacBook-Pro configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 225 ms
    Aug 13 13:06:07 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
    Aug 13 13:06:11 Ben-Shepards-MacBook-Pro loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:8/13/2010 1:06:11.026 PM - Waketime:8/13/2010 1:06:09.410 PM = Deltatime:1.616049945
    Aug 13 13:06:13 Ben-Shepards-MacBook-Pro configd[13]: Sleep: Success - AC 98 - Clamshell Sleep
    Aug 13 13:06:13 Ben-Shepards-MacBook-Pro configd[13]: Wake: Success - AC 98 - EC LID0
    Aug 13 13:06:13 Ben-Shepards-MacBook-Pro configd[13]: Hibernate Statistics
    Aug 13 13:06:14 Ben-Shepards-MacBook-Pro configd[13]: network configuration changed.
    Aug 13 13:06:14 Ben-Shepards-MacBook-Pro mDNSResponder[30]: RegisterInterface: Frequent transitions for interface en1 (192.168.1.103)
    Aug 13 13:06:15 Ben-Shepards-MacBook-Pro ntpd[18]: bind() fd 26, family 30, port 123, scope 5, addr fe80::223:6cff:fe96:9643, in6is_addrmulticast=0 flags=0x11 fails: Can't assign requested address
    Aug 13 13:06:15 Ben-Shepards-MacBook-Pro ntpd[18]: unable to create socket on en1 (57) for fe80::223:6cff:fe96:9643#123
    Aug 13 13:06:18 Ben-Shepards-MacBook-Pro mDNSResponder[30]: RegisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:0223:6CFF:FE96:9643)
    Aug 13 13:06:24 Ben-Shepards-MacBook-Pro ntpd[18]: time reset -0.427840 s
    Aug 13 13:06:41 Ben-Shepards-MacBook-Pro loginwindow[31]: no spins reported for this wake
    Message was edited by: Shep123

    I just found this link and have followed the instructions. Here's hoping...
    http://discussions.apple.com/thread.jspa?messageID=11716177&#11716177

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