Macbook Pro Repair

Hey everyone,
I am having iSight problems with my Macbook Pro, and I have been informed that I need to send it in to a repair center because it is hardware related. They say that it will take 7-10 days to repair, but I am going on a trip a week from yesterday, and I will need a computer for it. What is the policy for "loaner" computers, or something to that matter. Thanks for the help.
Chris

If it were me I'd contact AppleCare and find out if it were possible to send it in when I got back.

Similar Messages

  • I need to have my macbook pro repaired how can I hide passwords and banking info?

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    Create a new admin account named repair and only give them the password for that account. Alternately you could back up or clone your system, erase the hard drive and then reinstall OS X with one admin account that has no personal information.

  • Flat Rate Quote for Macbook Pro Repair?

    Is there a way to get a flat rate quote from Apple for a Macbook Pro repair.
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    Is there some way to get a flat rate quote from Apple?

    You say the Apple store said, but you don't mention if it is the Genius Bar or not. 
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  • Mid 2012 13 inch MacBook Pro  - Repairs

    Hi,
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    4. Started noising ( not too much, but compare to first year it is noise)
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    first of all
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  • Where can I get a macbook pro repaired in Paris, France

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    Choose from any of the following:
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    Make an appointment here:
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  • Macbook Pro - Repair in Progress for three weeks

    Hi All,
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    It will take as long as it takes. This is a user forum. We're all users like yourself and nobody here knows. We can guess but anyone can do that. Be patient. You can call AppleCare and ask to speak to a customer rep to look into it.

  • Why won't my macbook pro repair disk permissions after upgrading to Mountain Lion?

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    Quit Safari. From the Finder click on Go > Go to Folder and type ~/Library/Preferences. Delete the com.apple.Safari.plist file. Logout/Login and restart Safari. Try to save a bookmark to the Bookmarks bar.
    Message was edited by: hpr3

  • What is the usual turn around time for MacBook Pro repairs?

    I took my Early 2011 MacBook Pro in for service at an Apple Store last Saturday (10/12) and they decided to send it to the repair depot, so I paid the repair costs and gave them my MacBook. I was told that it would be shipped out that night, over-nighted, repaired, then shipped back to me. They said it's usually a 3-5 day turnaround.
    I've been checking my repair status frequently for any updates, but "Shipment to repair center pending" has been the only thing it's shown since Saturday (I do understand that shipping estimates can be delayed). Yesterday (Mon.) I called the store to ask why this was showing and to get an update. They told me that shipping services don't run on the weekends or Columbus day, so the computer should probably reach repair by Tuesday. First, this isn't accurate unless it's specific to the Apple Store because all shipping services besides USPS run on weekends AND Columbus Day isn't a recognized holiday. Second, Tuesday has passed and I'm still only seeing "Shipment to repair center pending".
    This is pretty frustrating. I'm already behind on work and school work because of this (which is fine because I expected the 3-5 days), but I can't afford to be in this situation much longer than that.
    What I'm wondering is, what is the usual repair time that others have experienced? When should I start to investigate this more and who do I contact? I'm worried that the store will keep giving me the same response.

    I made a super simple tool for tracking repairs done by Apple/Genius bar so users can get text message updates on their order status.
    http://ipv6dns.co/trackmyrepair.php

  • Anyone have their MacBook Pro repaired at an Apple Store?

    I'm reading about people who're getting one-day turnarounds in sending their MacBook Pros in for logic board replacement; in my case, the Geniuses at the Apple Store told me I'd get faster turnaround if I let them do it instead, in-house. It's been a week. No word yet.
    Anyone else have major service done in-house at an Apple Store versus send their laptop in? What kind of turnaround did you have? Should I be concerned, at this point?

    Hi Jay,
    It could be for the fact that they might have to order some parts which might be on back order. If i needed a repair i would take it into the store as well, the advantage being:
    -At least when you pick it up you have the option to see there and then whether there is a damage done, whether the repair is done as requested and be able to refer back to the geniuses if need be.
    Just give them a call if you are woried but i am sure that it will work out fine.

  • MacBook pro repair cancelled? What does this mean?

    Hello!
    I got my Macbook pro to the Apple Store to get it repaired due to a logic board failure. The repair status was normal until today that shows that it is cancelled. My MacBook is a preowned Mac core 2 duo mid 2009 and it is out of warranty. what does it mean that it is cancelled?

    It is better to call AppleCare and find out.
    AppleCare: 1-800-275-2273
    Best.

  • MacBook Pro repair has caused more issuses

    So last week my late 2011 MacBook Pros USBs stopped working (yes both) so I rang apple and I had one day left in warranty (technically 2) I was told my only options were 1) Bring it to an authorized repair center a bit over an hour away or 2) pay €250 for applecare so they could send a courier to pick it up and send it back fixed, I thought this seemed a bit unfair as I was still in warranty but as I couldn't afford to pay up I decided to go with the repair center (This meant a total 4 hours driving ).
    So I got it back today with a new logic board... Yay a working useable MacBook again right? WRONG!! I'm unable to use the USB ports anything I plug in except a wireless Microsoft mouse gives me I never got that message before today.
    Plus I'm getting lots of random kernel panics, I did some googling and found it appears to be the RAM so I put in an 8GB upgrade I bought and it still does it so it cannot be the RAM two sets can't be bad like that.
    I've reset SMC, PRAM, and run the long apple hardware test with no problems and still get the same message above and kernel panics.
    What's my next move? I cant afford (its to late now anyway) applecare or to keep driving 4 hours for repair work that causes more problems...
    Kernel panoc 5 minutes after posting heres the log:
    Interval Since Last Panic Report:  2539 sec
    Panics Since Last Report:          6
    Anonymous UUID:                    CBA99B33-30CA-43AF-A729-6BC30CFE6F45
    Mon Jan  7 22:31:13 2013
    Machine-check capabilities (cpu 0) 0x0000000000000c07:
    family: 6 model: 42 stepping: 7 microcode: 26
    Intel(R) Core(TM) i5-2435M CPU @ 2.40GHz
    7 error-reporting banks
    threshold-based error status present
    extended corrected memory error handling present
    Machine-check status 0x0000000000000005:
    restart IP valid
    machine-check in progress
    MCA error-reporting registers:
    IA32_MC0_STATUS(0x401): 0xb600000000040150 valid
      MCA error code:            0x0150
      Model specific error code: 0x0004
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       ADDR register valid
       Error enabled
       Uncorrected error
    IA32_MC0_ADDR(0x402): 0x000000000664fd5c
    IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
    IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
    IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
    panic(cpu 1 caller 0xffffff80002c4dd5): "Machine Check at 0xffffff80005cfd72, registers:\n" "CR0: 0x0000000080010033, CR2: 0x00000000795e7000, CR3: 0x000000000a98900a, CR4: 0x00000000000606e0\n" "RAX: 0xffffff80005cfd70, RBX: 0xffffff8011aea490, RCX: 0xffffff8011af6d80, RDX: 0x0000000000000000\n" "RSP: 0xffffff80f024bf68, RBP: 0xffffff80f024bfb0, RSI: 0xffffff801231a000, RDI: 0x0000000000000000\n" "R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x000000000a98900a, R11: 0xffffff80002dad00\n" "R12: 0x00000000b521acbc, R13: 0xffffff8000842ab8, R14: 0xffffff801231a000, R15: 0x0000000000000003\n" "RFL: 0x0000000000000246, RIP: 0xffffff80005cfd72, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-1699.32.7/osfmk/i386/trap_native.c:2 78
    Backtrace (CPU 1), Frame : Return Address
    0xffffff80e7d42ec0 : 0xffffff8000220792
    0xffffff80e7d42f40 : 0xffffff80002c4dd5
    0xffffff80e7d430a0 : 0xffffff80002daf2f
    0xffffff80f024bfb0 : 0xffffff80002daa79
    BSD process name corresponding to current thread: Google Chrome
    Mac OS version:
    11G63
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 1228203036401
    last loaded kext at 621800452367: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f807d7000, size 241664)
    last unloaded kext at 166842893243: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f80b06000, size 65536)
    loaded kexts:
    com.delantis.kext.tcpblocknke          2.2.6
    com.Cycling74.driver.Soundflower          1.5.2
    at.obdev.nke.LittleSnitch          2.4.4
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.2.5a5
    com.apple.driver.AppleMikeyDriver          2.2.5a5
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AGPM          100.12.75
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.ApplePolicyControl          3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleBacklight          170.2.2
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.driver.AppleIntelHD3000Graphics          7.3.2
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.driver.AppleIRController          312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.1.0
    com.apple.driver.AppleUSBHub          5.1.0
    com.apple.driver.AppleFWOHCI          4.9.0
    com.apple.driver.AirPort.Brcm4331          561.7.22
    com.apple.driver.AppleSDXC          1.2.2
    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleAHCIPort          2.3.1
    com.apple.driver.AppleUSBEHCI          5.1.0
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.4
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.driver.DspFuncLib          2.2.5a5
    com.apple.driver.AppleHDAController          2.2.5a5
    com.apple.iokit.IOHDAFamily          2.2.5a5
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.driver.AppleGraphicsControl          3.1.33
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.driver.AppleIntelSNBGraphicsFB          7.3.2
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
    com.apple.iokit.IOBluetoothFamily          4.0.8f17
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.driver.AppleUSBMultitouch          230.5
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.driver.AppleUSBMergeNub          5.1.0
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IOFireWireFamily          4.4.8
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOUSBFamily          5.1.0
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.8
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.68f98
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364B54463531323634485A2D3147344D31
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364B54463531323634485A2D3147344D31
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.19.22)
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: M4-CT128M4SSD2, 128.04 GB
    Serial ATA Device: Hitachi HTS545050B9A302, 500.11 GB
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 3
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 4
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

    Call Apple and explain. You now have a warranty on the logic board. perhaps now they send you a shipping box to send it in. I assume when you accepted it at the Apple store you checked it out and made sure it was working properly.

  • How do I safely retreive my harddrive contents before having MacBook Pro repaired?

    I have a MacBook Pro model A1260 with a broken logicboard. How do I safely and inexpensively retreive my harddrive contents before having it repaired? I am also considering purchasing a used one and swapping out the harddrive. Thank you.

    Thank you, I thought this as well but they told me they do need the hard drive because when they send it out they test it to be sure every part is working. Also the technician said that he was 'pretty sure' it was the logicboard based on his diagnostics however cannot be sure until it is repaired. The suggestion was to pay $100 to have my data transfered and it would not be done on site.

  • Macbook Pro repair options?

    My MacBook pro is not loading in and is stuck on the loading screen with the loading icon just spinning with nothing happening. It's slow. It doesnt make the usual noise when starting up. Sometimes it takes FOREVER to load and apps are quitting unexpectedly. I have no apple care or applecare plus and my Pro was purchased in August 2011. I heard something about consumer rights laws. What should I do?

    How about just getting a free consult on what the problem may be, if you want to make an informed decision?
    Genius reservation http://www.apple.com/retail/geniusbar/
    check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • Macbook Pro Repair Disk Permission

    I'm getting this message when I run my repair disk permissions on disk utility:
    Warning: SUID file “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent” has been modified and will not be repaired.
    Any idea on how to fix this?

    There are two ways to fix it.
    1. Don't repair permissions. It's a waste of time unless you have a specific reason to do it, which you almost certainly never will.
    2. If you can't resist the urge to repair permissions, uncheck the box marked Show Details in the Disk Utility window.

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