Macbook Pro Retina display laptop to Dell 1409X projector doesn't work

Macbook Pro Retina display laptop to Dell 1409X projector – I use OSX 10.9 & I've cabled from my thunder port (mini display port) via apple's adapter to a vga cable to a Dell 1409X projector. But the projected display is different from the computer display. The cursor is controlled from my trackpad, but is only seen in the projection display. Also the dock items are only seen in the projection display. But when I select any application (ex, Word file or a jpeg image) it is only seen on the laptop. Meanwhile the projected display shows items from my screensaver, always different from what is shown on the laptop.
Thanks for any help.
Earl

Hi earlherr!
Try using the information in this article to help you troubleshoot this issue with your connection to an external monitor:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Thanks for coming to the Apple Support Communities!
Regards,
Braden

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MacBook Pro Retina Display Support ?

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Don Quinn wrote:
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Hi there
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Hi,
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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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15" MacBook Pro Retina Display, Mountain Lion 10.8.2, 2.6 ghz i7.
tl;dr: Macbook crashes everytime I play a game or when it gets warm, I'm not sure, help.

Sorry that no one answered your question the first go-round - sometimes these things just slip by us.
Most people would have probably just recommended taking your machine to your local Apple Store.
Which is what you did - and all is well now, I'm assuming?
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How do I downgrade my MacBook Pro Retina Display from Mountain Lion to Lion?

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Is it really safe to completely erase my hard drive and to a clean install of Lion? Will it work perfectly fine on my Retina Display?
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I just purchased my Macbook Pro retina display OS X 10.7.4 in June 2012. Shortly after I began using it, it began randomly restarting itself while in use. Why and how do I fix this?

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Exactly what Shootist007 states - take it in for service or replacement - could be a simple software issue or it could be a hardware issue...
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Anti Reflective coating on macbook pro retina display problems

The AR coating is coming off of my macbook pro retina display. laptop purchased in fall of 2013. anyone else seeing this issue?

You are not the first one. Every laptop with retina display that I know in Latvia has this problem.
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Macbook Pro Retina display says "No batteries available" after legitimate system software update

Issue Description
On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
It was delivered August 8, 2012. It cost me $3,265.16
I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
In the one year since I bought it, I have had only 2 issues;
• A case of display flickering that resulted after a system software update on August 28, 2013
(Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
• A case of battery failure that resulted after a system software update on October 11, 2013
(Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
Symptoms after system software update
• Battery Icon on status bar disabled with a message "No batteries available"
• Battery not charging
• LED on the Magsafe power adapter no longer show
• Keyboard backlights no longer show
• Notebook fan loud/noisy and permanently at high speed
• Date and time reset to a date in the past at each restart
• Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
• An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
Recommendations from Apple Support
• Perform SMC Reset (http://support.apple.com/kb/HT3964)
(Done - no change in status)
• Run Disk Utility
(Done - no errors found)
• Run Apple Hardware test (http://support.apple.com/kb/HT1509)
(Done - no errors found, no change in status)
• Visit Apple Store
(Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
• Check System Report/Hardware/Power
(Done - Health Information/Cycle count:0, Battery installed: No)
• Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
(Done - no change in status)
Comments and additional Observations
Please note the following;
• All of the symptoms above appeared after a system software update on October 11, 2013
• This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
• The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
• Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
• The said update was not interrupted or anything of the sort
• On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available"
I make the following deductions solely based on my observations
• An apple authorized system software update broke the system
• The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
• It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
• The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
• The symptoms match what an SMC reset should resolve according to Apple documentation
• This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
Summary;
The system is running OS X 10.8.5
I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.

Issue Description
On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
It was delivered August 8, 2012. It cost me $3,265.16
I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
In the one year since I bought it, I have had only 2 issues;
• A case of display flickering that resulted after a system software update on August 28, 2013
(Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
• A case of battery failure that resulted after a system software update on October 11, 2013
(Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
Symptoms after system software update
• Battery Icon on status bar disabled with a message "No batteries available"
• Battery not charging
• LED on the Magsafe power adapter no longer show
• Keyboard backlights no longer show
• Notebook fan loud/noisy and permanently at high speed
• Date and time reset to a date in the past at each restart
• Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
• An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
Recommendations from Apple Support
• Perform SMC Reset (http://support.apple.com/kb/HT3964)
(Done - no change in status)
• Run Disk Utility
(Done - no errors found)
• Run Apple Hardware test (http://support.apple.com/kb/HT1509)
(Done - no errors found, no change in status)
• Visit Apple Store
(Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
• Check System Report/Hardware/Power
(Done - Health Information/Cycle count:0, Battery installed: No)
• Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
(Done - no change in status)
Comments and additional Observations
Please note the following;
• All of the symptoms above appeared after a system software update on October 11, 2013
• This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
• The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
• Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
• The said update was not interrupted or anything of the sort
• On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available"
I make the following deductions solely based on my observations
• An apple authorized system software update broke the system
• The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
• It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
• The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
• The symptoms match what an SMC reset should resolve according to Apple documentation
• This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
Summary;
The system is running OS X 10.8.5
I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.

The Logic Board of my MacBook Pro Retina Display stopped working.

I purchased my MacBook Pro Retina Display 13 months ago. Barring a few errors the computer functioned beautifully, and I maintained it with the care it deserved. On Wednesday, last week, the laptop ceased to work completely. It wouldn't start, or charge. On submitting it for repair, I was informed that the logic board failed. Since its warranty lapsed a month ago, $1050 is required for its replacement. That outrageous amount is more than half of what I paid initially for the laptop. The service provider would not agree to any concession, or plea.
For an Apple enthusiast, it is very disheartening to learn that its foremost product stops operating in this manner. I am a high school senior, who has accustomed himself to his computer, and cannot at this time purchase a new laptop, let alone a Windows laptop. With college admission deadlines fast approaching, I solicit your help and suggestions, very desparately.

As much as it will suck to hear this answer, there really is no solution. Because the computer is now out of warranty, you have to pay the full $1050 to get the logic board replaced. I know this is a large sum of money, but you have to remember that the logic board includes the CPU, Graphics Card and RAM, all soldered onto the board. You're paying to replace all of the most expensive components of your computer, even if only one of them failed.
So, long story short, you'll have to either pay to replace the logic board, because it's out of warranty, or buy a new computer.

Macbook Pro retina display makes a metallic spring noise.

I've only recently purchased my Macbook Pro 15" retina display and it's been perfect. Until the other day I noticed that when I touch the bottom of my Macbook, the area where it says "Macbook Pro" with other details, it makes a strange metallic noise. Kind of like a spring. I've made an appointment with a Genius at an Apple store next week, but I was just wondering if anyone has experienced this before and what you done about it?
I know it's probably not a big issue, but when you pay over two grand for a laptop, you expect it to be pretty perfect.

So I went to my appointment the other day with a Genius, turns out her macbook pro retina display does the exact same thing. She realigned and cleaned out my laptop, but she said there is actually nothing they can do about it. It's the little springs and the only thing they could do is send it off and get new insides. And then it'll still probably happen.
So unfortunately, that's just how the retina display models are, she said a majority of them make that noise. She also said hers has gotten better with time.
It's quite disappointing when you pay over two grand for a laptop, and it's not 100% perfect. But I'm just going to have to forget about it, and stop placing it on my knees (when I hear it most), laptops shouldn't go on your lap anyway.

MacBook Pro Retina Display freezes

15" MacBook Pro Retina display has started to freeze, "flutter" and crash. After I power off, and try to power back on, there is a "beep" which sounds ominously similar to an "error" beep on a PC. Anyone else had this occur? MacBook is less than 9 months old.

I never had this issue until now. My laptop was working alright, but I noticed ghosting, then I realized that it was overheating and on rare occasions it would freeze. But I never got a white screen saying: Your computer restarted because of an error
neither did I before have this beeping and crashing. It all happened after they switched the motherboard..
I am in Israel, and when I took my laptop in to change the motherboard they said it would take them 10 working days. I can't go without a laptop for that long, I'm a student, and I use my laptop for work as well... Aren't they supposed to give me a replacement or something for that time? I don't understand how the think to take so much money for a computer then not even provide a replacement computer, especially for such a high-end, professional piece of equipment..

MacBook Pro Retina Display Battery Charging?

When first purchased a MacBook Pro Retina Display and first open it to use, is it best to immedicately attach on the power supply while first booting it up for 1st use?
Also how long it take to charge completely because it doesn't have the battery level of charge at the side of the notebook anymore?
Next how often should I completey drain the battery and How Low I should let the battery get before charging the laptop again?

Hello Davin12,
Fortunately, we have an entire page (with links to additional information) regarding the batteries in our devices.
Apple - Batteries
http://www.apple.com/batteries/
Cheers,
Allen

"Servie Battery" Macbook Pro Retina Display

Hi All,
My Mid 2012 Macbook Pro Retina display is giving me a notification saying my battery needs to be serviced. It recently has been acting up a little, where sometimes it doesn't wake from sleep and i have to restart the system to get it to turn on. What exactly does "Service Battery" mean? There isn't a apple store in my town and the nearest would mean a 1hr 30min drive, so my question is should the battery need to be replaced, is this something that can be done by the genius bar in-store within a couple hours? Or would it be a couple days? I don't want to drive up to the apple store only for them to have the replace the battery having to order it or something. Im a college student and I literally cannot survive without my laptop. Also it is worth mentioning my laptop is still under warranty. So technically if any work needed to be done I shouldn't have to pay a cent right?
Would be great if could get so insight from some people who've experienced a similar "service battery" issue.

Hi there Ahsu882,
You may find the information about battery service messages in the article below helpful.
Mac OS X v10.6: About the Battery menu bar extra for Mac notebooks
About "Replace Now" and "Service Battery"
If a Mac notebook's battery is unable to hold a charge for long (or at all), the Battery menu will display either a "Replace Now" or "Service Battery" alert. If you see this, and if the battery in the Mac notebook is removable, try removing and reseating it. Make sure the power cord is connected to your computer and a power outlet. If the battery is not removable, it may be necessary to reset the System Management Controller (SMC).
Your Mac notebook's battery may need to be inspected and/or replaced if the issue persists.
The warranty coverage of batteries is determined by a couple of things:
Apple - Batteries - Service and Recycling
Your battery is designed to retain up to 80% of its original capacity at 1000 complete charge cycles. The one-year warranty includes replacement coverage for a defective battery. Apple offers a battery replacement service for all MacBook, MacBook Air, and MacBook Pro notebooks with built-in batteries.
-Griff W.

Macbook pro retina display working slow

Yesterday, I woke up the macbook pro from sleep mode and i had several apps opened.
Then when i did the mission control it was working very slowly. All the gestures of the track pad were working slowly.
Then after a while it started to freeze. So I restart the laptop, but the problem did not solved.
Its working slow, and its been almost 15 days from the day i bought the laptop.
I have a macbook pro retina display 15" 16gb ram and 512gb flash storage.
Please Help me!!

My retina MacBook Pro has had terrible graphics performance problems for a couple of weeks. I searched all over various forums and tried everything: resetting SCM, manually selecting discrete/integrated graphics card, deleting graphics kexts, etc. Nothing helped until I found this: https://discussions.apple.com/message/19880198#19880198
Now my rMBP has silky smooth graphics again!
The directions in that post are a little hard to understand so I cleaned them up here:
Step 1: Delete system windowserver preferences
In the Finder, from the menu bar, select "Go -> Go to Folder..."
Enter: /Library/Preferences/
Delete the file called com.apple.windowserver.plist
Step 2: Delete user windowserver preferences
In the Finder, from the menu bar, select "Go -> Go to Folder..."
Enter: ~/Library/Preferences/ByHost/
Delete all files that start with com.apple.windowserver (On my rMBP, there was one file called com.apple.windowserver.12AFB147-95D6-5C70-8F62-C1E4F2BE81BE)
Step 3: Reset the PRAM
(These instructions are from http://support.apple.com/kb/HT1379)
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Hopefully this helps others with bad graphics performance on retina MacBook Pros.
For anyone that wants to check out the problematic plists from my rMBP, here are the files:
http://jherrman.com/slow-rmbp-2012/com.apple.windowserver.plist
http://jherrman.com/slow-rmbp-2012/com.apple.windowserver.12AFB147-95D6-5C70-8F6 2-C1E4F2BE81BE.plist
Jeremy Herrman

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