Macbook pro starts up but i see picture of some files and a question mark
So I was on my laptop today and it just outta nowhere froze , the song i was listening stopped and i couldn't change the page, i could move the trackpad but nothing else.
so i clicked on the off button and turned it off.
then i tried to turn it on again but while loading it just stayed blank and this picture of some files and a question mark on them appeared, i have no idea what's going on.
I turned it off again and turned it back on and the little apple appeared and it was loading but then a sign appeared like one of prohibited (the one that's a circle and has a slash across it) and idk what to do! i'm so frustrated all my school files are there and idk why this happened in the first place.
i turned it off and just put it to charge.
lately i've been using it a lot and i had a few things on when it froze , so im just gonna leave it off for a while but what can i do?
how do u solve this? has anyone had this happened to their macbook pro already? i bought it just last year idk why this is happening.
The folder and question mark means it cannot find a valid OSX Boot Volume, you need to Boot from your original install DVD (hold c at start) and then run Disc Utility from the top menu bar and run both 'Repair Disc' and 'Repair Permissions'. If it still doesn't boot from the internal hard drive then you need to boot from that install DVD again and do an archive (re)install of the operating system. (Your User data will be saved that way)
Similar Messages
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What do I do when I power up the computer and get a grey screen with a folder icon and a question mark?
vickyfromosseo wrote:
What do I do when I power up the computer and get a grey screen with a folder icon and a question mark?
Read this: A flashing question mark or globe appears when you start your Mac -
I HATE my new MACBOOK PRO, it will not let me open any PDF files and I downloaded the ADOBE READER three freaking times and it keeps saying that all the files are corrupt or damaged. I would rather have my 2008 Dell at this point. what is wrong with this thing
Perhaps the PDF files are corrupted.
Hit the command key and spacebar, a blue Spotlight in the upper right hand corner appears, now type Preview and press return on the Preview program.
Now you can try opening the PDF's from the file menu and see what's going on.
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Download the free ClamXav and run a scan on the possibly infected folder. -
What does a picture of a file with a question mark on it displayed on the screen mean?
Hello out there,
Does anyone know what a file with a question mark displayed on screen means?
And how to get to start up, I am not able to exit the page.
Help would be much appreciated.Follow these support documents
https://support.apple.com/kb/TS2570
https://support.apple.com/kb/ht3964
https://support.apple.com/kb/ht1509
If you have OS X Lion you can hold option and select the Recovery Partition to boot off of or download the recovery
https://support.apple.com/kb/HT4718
https://support.apple.com/kb/dl1433
If you can hold c and boot off a 10.5 or 10.6 OS X installer disk, you can install OS X onto a external drive and reboot holding option key to select the external drive to boot off of to retrieve files too.
If that doesn't resolve the issue, use another Mac, a Firewire cable and Target Disk Mode to recover your files off the internal drive before taking it in to Apple for service.
https://support.apple.com/kb/ht1661
Do what you think you can handle above, just don't erase or reformat your drive unless you have gotten a copy of your files off first.
Most programs can be simply reinstalled from fresh sources, make sure you have any license keys handy.
You have one year warranty and another two more years with AppleCare.
It's possbile to take a computers internal hard drive and place it in a external drive enclosure to access your files on another machine, so if the computer is going to be replaced, ask for the internal hard drive. -
My MacBook will only turn on to a grey screen with a file and a question mark flashing on the screen
When I turn my MacBook on a grey screen with a file and question mark in the center of the screen flashing. What can I try to
get out of this screen?That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
Does anyone know what's wrong with it? not booting up. instead of it a picture of a file appears with a question mark on it in the middle of screen?
Sounds like abad hard drive. The clicking sound is coming from the HD. The folder with the question mark means that your computer can't find the statrup disk or the hard drive.
Boot your computer using the install disc and check if Disk Utility can recognize your HD. If not, then it needs HD replacement. If you have AppleCare or within the 1 year warranty, then replacement should be free from Apple. Check the nearest Apple Store in your area. -
My macbook pro starts up but then gets a flashing '?'
I rhink the software can't be detected for some reason.. any quick fixes to this issue?
Your MBP internal HDD or the SATA connection cable are the problem. Please refer to this:
https://discussions.apple.com/docs/DOC-5281
Ciao. -
What MacBook Pro should I go with for music production/some video/ and photography
Just don't know if I should go with a dual-core or a quad core for my music/video/ and photography. I do know I want
16gb of ram but the price difference is pretty significant between a dual vs a quad.Honestly, from what you described it doesn't appear like you will be running many applications at once (not more than two or three) and you don't have any processor/RAM intensive applications that you'll be using (except maybe photoshop). Honestly, 4 GB of RAM should be plenty. I mean if you add more you'll start to see if a difference if you get to a point when you are using up close to the whole 4 GB, but if you are just going to play a few games, browse, the web, and type in word, 4 will give you more than enough. I have the same feelings on i5 to i7. You may see a difference, but not a HUGE difference in what you are doing. However, you said you were a casual gamer so if you play games often that are very graphic intensive and the performance while you play is very important to you, you may want to think of adding just a little more RAM (maybe not a full 8 GB) and you may also want to spring for the i7.
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My Macbook Pro started running really slow
This week my Macbook Pro started running super slow, taking ages to open programs and giving me the color wheel alllll the time. I've never had problems like this before! I'm not running many applications or doing anything unusual but it's just running extra slow. Once or twice it has also totally gone to sleep while I was in the middle of using it, and I had to wake it back up. It has also been getting really hot and the battery life seems worse...! This is all new, I'm using my computer just as I always have but it suddenly has issues.
The only thing it has been doing for a while is sometimes the screen will go blue - this either corrects itself within a few seconds or if I close my Macbook and then reopen it, the screen is back to normal. This is very rare though and I don't know if it's related to the slowness problem.
What can I do to fix this??
Mac OS X 10.6.8
2 GHz Intel Core i7
4 GB 133 MHz DDR3
I just ran EtreCheck -
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6490M - VRAM: 256 MB
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 1 day 3:59:13
Disk Information:
Hitachi HTS725050A9A362 disk0 : (465.76 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 465.44 GB (235.1 GB free)
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Kernel Extensions:
com.digidesign.iokit.DigiDal (8.0.3f1)
com.paceap.kext.pacesupport.snowleopard (5.7.2)
Startup Items:
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
M-AudioFastTrack: Path: /Library/StartupItems/M-AudioFastTrack
PACESupport: Path: /Library/StartupItems/PACESupport
Problem System Launch Daemons:
[System] org.samba.winbindd.plist 3rd-Party support link
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] org.eyebeam.SelfControl.plist 3rd-Party support link
[System] PACESupport.plist 3rd-Party support link
Launch Agents:
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.hp.help.tocgenerator.plist 3rd-Party support link
[System] com.m-audio.mobilepremkii.helper.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
Flux
iTunesHelper
RescueTime
Internet Plug-ins:
o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 3.5.2f2 - SDK 10.6 3rd-Party support link
RealPlayer Plugin: Version: Unknown
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 10.1.1 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.7
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Growl 3rd-Party support link
M-AudioFastTrack 3rd-Party support link
M-Audio MobilePre 3rd-Party support link
Old Applications:
None
Time Machine:
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU:
7% firefox
3% WindowServer
3% EtreCheck
2% hidd
0% coreservicesd
Top Processes by Memory:
397 MB firefox
106 MB mds
82 MB WindowServer
82 MB Mail
49 MB quicklookd
Virtual Memory Information:
1.04 GB Free RAM
1.04 GB Active RAM
1.03 GB Inactive RAM
907 MB Wired RAM
467 MB Page-ins
0 B Page-outsThe startup drive is failing, or there is some other internal hardware fault. The "etrecheck" output is irrelevant.
Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed. -
I just opened up my MacBook Pro after a few days of not using it and it was frozen. I turned it off and back on and all I see is a white screen, there was a file with a question mark flashing for a bit but I can't do anything, please help me!!
Jerricayoung,
you have a 13-inch Mid 2012 MacBook Pro. It’s modern enough that it supports booting into Recovery mode. To do so, hold down a Command key and the R key as you start up. It should eventually show a Mac OS X Utilities menu. Select Disk Utility from that menu; when the Disk Utility window appears, select the bootable volume from the left-hand side of the window. (It’s typically called “Macintosh HD”.) When the volume is selected, some buttons will appear on the right-hand side. If it’s not greyed out, press the Verify Disk button; if it is greyed out, or if it reports on errors that it found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu; that will restart your MacBook Pro in its normal mode. With luck, that will be enough to get you to your normal login screen, rather than the white screen. -
My question is I want to buy MacBook Pro special specifications but found several languages at the option of the keyboard I want a picture if you choose the keyboard language is Arabic as well please, I want a picture of the plate you include the keyboard letters in Arabic, English or Arabic only together?
The only photo I could find of a 'genuine' Apple Arabic keyboard (NOT a keyboard cover/skin):
It's from an older MacBook, it looks like, but I imagine that the MacBook Pro keybaord would be similar.
Clinton -
MacBook Pro turns on but will not load. Battery will power up and charge. The PRAM second start up seems to work, but the Apple timer continues add-infinitum. There is also a disc in the laptop so I can't load re-load software OS 10.6.1. How do I resolve this problem?
Try booting in Safe Mode by holding your Shift key down when booting. Also, try holding the eject key down when booting to eject the DVD. If you plug a mouse in and hold the clicker down when booting, that should eject the DVD.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
my macbook pro started acting strange after a safari reset.
the mouse no longer: animates the dock, activates hot corners or selects pages from safari 'top sites' (without a hassle). attempts to reset dock and hot corners from preferences has been fruitless
the mouse also gets 'stuck' in logic precipitating force quits.
i run osX 10.6.8 on a 2007 macbook pro that has had 2 motherboards replaced autumn 2010.
my troubleshooting has been: restart, pRam and safe boot, also checking a 'test' account to find the same issues extant.
pRam restart caused airport to quit and say there is no airport card, and wouldn't respond untill another reboot.
macbook pro 15" 2.4 GHz intel core duo.2 GB 667 MHz DDR2 SDRAM.
i have treated this book with care, yet run logic pro studio to the limit of this book's abilities.
what shoud i do?You don't say which year you have, however...
...there are known problems with the mid-2010 models (see http://support.apple.com/kb/TS4088?viewlocale=en_US&locale=en_US) as well as early and late 15" 2011 models (see https://discussions.apple.com/thread/4766577?tstart=0).
Apple has taken ownership of the problems with the 2010 model but, unfortunately, the free logic board replacement for that model has probably long expired for you - three years after date of purchase.
One the 2011 models Apple has admitted no defect. You'll just have to skim the articles to get an overview of the problems that people are having (usually showing up as screen glitches at first and then going downhill from there).
Good luck,
Clinton -
HELP! macbook pro started typing in russian
Hi, my macbook pro started typing in Russian or someting last night on his own...tried to restart and checked the language and keeboard on system preference but it says that English is the language...not sure whats happening!
Thank youUse the camera icon to post a screenshot here of what you are seeing.
Check system prefs/keyboard/input sources to make sure only US or British is showing. -
I have an iMac, an iPhone, and a MacBook Pro. My full iTunes library is on the iMac and iPhone, but only a handful of songs are on my MacBook. They are all associated with the same Apple ID. When I try to sync, I get a warning message stating that I will lose songs on my phone which aren't on the laptop. How transfer my music from my phone to the laptop?
Hey kbert73
I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
Thanks for using Apple Support Communities.
Regards,
-Norm G.
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