Mail and Safari no longer connect to the Internet, but connection is live?
I have a Quicksilver G4 running OSX 10.4.11 with Safari 3.0.4 and Mail 2.1.3, connected to the Internet via Ethernet and a BT home Hub setup. Recently the Mac refused to connect to the Internet although a PC connected to the same hub did. I tested the connection with a laptop and found the cable to be fine and a good connection. I ran system diagnostics which tells me the Mac is connected to the Internet and the connection is fine - except that Mail no longer sends or receives mail, and Safari tells me I am not connected to the Internet.
I've tried every test I can think of - the connection appears fine as far as the ethernet cable, Network Diagnostics state that I have a good connection, yet neither application will connect to the server. I have changed no software in years other than Apple updates, and this is the first problem in many months of trouble-free usage.
The BT Home Hub is showing as an active location in system profiler, all else that should be, appears enabled. Can anyone help?
What more can I do to get my Mac back on-line?
Hi Heather,
In System Preferences>Network>Proxies Tab, make sure none are checked ON.
Then... Try putting these numbers in Network>TCP/IP>DNS Servers, for the Airport Interface...
208.67.222.222
208.67.220.220
Then Apply
DNS Servers are a bit like Phone books where you look up a name and it gives you the phone number, in our case, you put in apple.com and it comes back with 17.149.160.49 behind the scenes.
So if you put 17.149.160.49 in Safari's URL bar & it connects to Apple, then these DNS numbers should cure it.
Similar Messages
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WiFi connected but message from mail and Safari "can't connect to server"
My WiFi went down and rebooted. WiFi connected on iPhone, IPad and MacBook Pro. The iPad gives an error message from mail, Safari and other apps, "can't connect to server". What is wrong and how do i correct settings on the iPad?
Hello MBreck47
There are a few more things you can try to troubleshoot issues with maintaining a connection to Wi-Fi. Check out the article below for those steps to resolve your issue.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Regards,
-Norm G. -
Mail and Safari stopped working/opening at all
Hello,
Mail and Safari won't open. The little black arrow appears under them in the dock, but nothing... The little pop-up menu that appears when I click and hold on the icons in the dock says "Application not responding" and offers me the option to force quit. I have checked my users folder and apparently the mailboxes are there, but I cannot open the program. I have always had several mailboxes and kept messages separate and under categories to avoid too many messages in one mailbox.
I tried to repair permissions and I even safe-booted, but no help at all. I noticed in another posting...
http://discussions.apple.com/thread.jspa?messageID=5884802#5884802
that someone else is having a similar problem. Could it have been from a security update which I did recently?
Please help!!!
Thank you in advance
RobHi Rob
You could try reinstalling the update again, this time with all applications closed and not using your computer at all while the installation proceeds, especially during the optimization phase part of the process.
If you chose 'Install and keep package' from the Software Update you will find it in
HD/Library/Packages
If you did not keep the package you will need to download it again.
As you are not on the net, (unless you have Firefox which works) download the package, move it to HD/Library/Packages and double click on it to reinstall it.
Security Update 2007-008 (10.3.9 Client)
With a bit of luck doing this might rectify your network connections.
regards roam -
Mail (and Safari) won't open after Security Update 2007-004
I have a PowerBook G4 running 10.3.9. The machine was running fine (I was checking mail, browsing the web) when my weekly scheduled update opened. Per it's suggestion, I installed Security Update 2007-004.
Upon restart, both Mail and Safari will NOT open. The icon for each on the dock simply "bounces" once when clicked then nothing else. Has anyone else experienced anything similar? Any thoughts on a fix?Installing a system update while you continue using the computer as if nothing was going on there is a really bad idea.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, reinstall the Security Update, which may not have been installed properly. It may also be necessary to reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, unless this is the version of Mac OS X that came with the computer:
Mac OS X 10.3.9 Combo Update
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
Typing speed on mail and safari - typing lagging by a few seconds
My wifes 3 year old macbook pro is having problems keeping up with here typing speed.
Its not thats she is fast but its that mail and safari are very slow.
The text showing on the screen is lagging by about 3 seconds which is causing problems.
The problem seems to have started with the current version on ML.
Any ideas please.
thanksOk, just run app, here are the results.
app run just after a restart.
Hardware Information:
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
8 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
Startup Items:
HP IO - Path: /Library/StartupItems/HP IO
HP Trap Monitor - Path: /Library/StartupItems/HP Trap Monitor
System Software:
OS X 10.8.3 (12D78) - Uptime: 0 days 0:4
Disk Information:
Hitachi HTS545016B9SA02 disk0 : (160.04 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Sandra HD (disk0s2) /: 124 GB (16.79 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 35.18 GB (16.36 GB free)
HL-DT-ST DVDRW GS23N
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
[failed] com.apple.mrt.uiagent.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.adobe.versioncueCS4.plist
[loaded] com.bombich.ccc.plist
Launch Agents:
[loaded] com.adobe.CS4ServiceManager.plist
[loaded] com.hp.help.tocgenerator.plist
[not loaded] com.sony.ReaderLibrary.RunReaderLibrary.plist
User Launch Agents:
[failed] net.sourceforge.tvshows.plist
User Login Items:
iTunesHelper
Mail
Safari
GrowlHelperApp
Reader Library Launcher
Adium
VMware Fusion Helper
HPEventHandler
3rd Party Preference Panes:
Flash Player
Java
Internet Plug-ins:
AdobePDFViewer.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
RealPlayer Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes by CPU:
4% WindowServer
2% EtreCheck
1% fontd
0% com.apple.security.pboxd
0% imagent
Top Processes by Memory:
254 MB Finder
106 MB mds
98 MB Safari
57 MB Mail
41 MB com.apple.security.pboxd
41 MB Adium
41 MB WindowServer
33 MB Reader
33 MB Dock
33 MB com.apple.quicklook.satellite -
I updated a program on my Mac Book Pro and now Safari doesn't connect to the internet but Outlook and my mail does.
I have shut the compluter down completely but I still have the problem.
Any sugestions out there?I suggest you download and install EtreCheck from http://etresoft.com/etrecheck
Run EtreCheck and publish report here.
This will give us a complete report on her Mac and allow us to help you.
Allan -
Mail and Safari still freeze all the time-help
Even with the latest Mavericks updates, Apple mail and Safari freeze contstantly to the point that I can't send email or use Safari. I had after the initial mavericks release gotten mail to function by shutting off 2 Gmail accounts I had on my MacPro. After the update that supposedly fixed the Gmail issues, I turned on my Gmail accounts and Mail started freezing almost immediately on startup. Was able to get in and shut the accounts don again, but Mail keeps freezing. I even removed the Gmail accounts from Mail prefs, but that didn't help either. I can usually get Mail to launch and for the most part can read email, but if I try to respond, once i type and email and try to send, Mail freezes and I have to force quit. Once Mail hangs Safari hangs shortly thereafter or if it's not even launched I can't launch.
I have been using macs for a long time and have never had such a bad time with an upgrade. Have tried most of the solutions posted, and am baffled as to how to make things work.
Any suggestions welcome.here's your report with some comments in red:
Hardware Information:
Mac Pro (Early 2009)
Mac Pro - model: MacPro4,1
1 2.66 GHz Quad-Core Intel Xeon CPU: 4 cores
8 GB RAM
Video Information:
NVIDIA GeForce GT 120 - VRAM: 512 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
Startup Items:
DynDNSUpdater: Path: /Library/StartupItems/DynDNSUpdater these may be a problem. See comments below.
EyeConnect: Path: /Library/StartupItems/EyeConnect
ProTec6b: Path: /Library/StartupItems/ProTec6b
VirtualBox: Path: /Library/StartupItems/VirtualBox
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 1:6:49
Disk Information:
HL-DT-ST DVD-RW GH41N
WDC WD6400AAKS-41H2B0 disk1 : (640.14 GB)
EFI (disk1s1) <not mounted>: 209.7 MB
MacPro HD (disk1s2) /: 639.28 GB (305.06 GB free)
Recovery HD (disk1s3) <not mounted>: 650 MB
Hitachi HDS721010CLA332 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Internal 1TB HD (disk0s2) /Volumes/Internal 1TB HD: 999.86 GB (16.64 GB free)
USB Information:
Apple Computer, Inc. Apple Cinema Display
Apple, Inc. Keyboard Hub
Logitech USB Receiver
Apple, Inc Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Initio ST380013A 400mbit - 400mbit max
disk3s1 (disk3s1) <not mounted>: 32 KB
80GB MadDog (disk3s3) /Volumes/80GB MadDog: 79.89 GB (1.89 GB free)
Oxford Semiconductor Ltd. OXFORD IDE Device 400mbit - 400mbit max
disk5s1 (disk5s1) <not mounted>: 32 KB
disk5s2 (disk5s2) <not mounted>: 51 KB
OWC Mercury Express (disk5s3) /Volumes/OWC Mercury Express: 20 GB (1.5 MB free)
OWC Mercury Elite Pro AL OXFORD IDE Device 1 400mbit - 400mbit max
disk2s1 (disk2s1) <not mounted>: 32 KB
disk2s2 (disk2s2) <not mounted>: 29 KB
disk2s3 (disk2s3) <not mounted>: 29 KB
disk2s4 (disk2s4) <not mounted>: 29 KB
disk2s5 (disk2s5) <not mounted>: 29 KB
disk2s6 (disk2s6) <not mounted>: 262 KB
disk2s7 (disk2s7) <not mounted>: 262 KB
disk2s8 (disk2s8) <not mounted>: 262 KB
OWC Mercury Elite (disk2s10) /Volumes/OWC Mercury Elite : 249.92 GB (20.51 GB free)
WD My Book 800mbit - 800mbit max
disk4s1 (disk4s1) <not mounted>: 32 KB
My Book (disk4s3) /Volumes/My Book: 1 TB (155.85 GB free) Big Problem. WD drives have software (and firmware) on them which are incompatible with Macs. I would rip the drive out of this, erase it, and put it in another (non-WD) enclosure, smash the WD enclosure to bits with a sledgehammer, and mail it back to WD.
Thunderbolt Information:
The next categories are loaded at startup and are potential causes for poor performance, as they run all the time, in the background. The green ones are potential problems, the red ones are definite problems. See below for my suggestions.
Kernel Extensions:
com.rogueamoeba.InstantOn (6.0.4 - SDK 10.8) Pretty sure the rogue amoeba stuff is not compatible with Mavericks yet.
com.Logitech.Control Center.HID Driver (3.2.0)
com.Logitech.Unifying.HID Driver (1.1.0)
org.virtualbox.kext.VBoxDrv (4.2.6)
org.virtualbox.kext.VBoxUSB (4.2.6)
com.rogueamoeba.InstantOnCore (6.0.4 - SDK 10.8)
com.logmein.driver.LogMeInSoundDriver (1.0.2 - SDK 10.5)
com.Cycling74.driver.Soundflower (1.5.3 - SDK 10.6)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.acquia.drupal.apache0.plist
[loaded] com.acquia.drupal.mysql0.plist
[loaded] com.adobe.fpsaud.plist
[loaded] com.adobe.SwitchBoard.plist
[loaded] com.barebones.authd.plist
[loaded] com.barebones.textwrangler.plist
[loaded] com.cocoatech.pathfinder.SMFHelper.plist
[loaded] com.google.keystone.daemon.plist this is spyware from Google.
[not loaded] com.logmein.logmeinblanker.plist
[loaded] com.logmein.logmeinserver.plist
[loaded] com.logmein.raupdate.plist
[loaded] com.memeo.WDMemeod.plist
[loaded] com.microsoft.office.licensing.helper.plist
[invalid] com.oracle.java.Helper-Tool.plist
[loaded] com.quark.quarkupdate.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.AdobeCreativeCloud.plist
[loaded] com.adobe.CS4ServiceManager.plist
[loaded] com.adobe.CS5ServiceManager.plist
[loaded] com.extensis.FMCore.plist
[loaded] com.google.keystone.agent.plist spyware from Google
[loaded] com.Logitech.Control Center.Daemon.plist
[failed] com.logmein.LMILaunchAgentFixer.plist
[loaded] com.logmein.logmeingui.plist
[loaded] com.logmein.logmeinguiagent.plist
[not loaded] com.logmein.logmeinguiagentatlogin.plist
[invalid] com.oracle.java.Java-Updater.plist
[loaded] com.quark.quarkupdate.agent.plist
[loaded] com.wacom.wacomtablet.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.[...].plist
[loaded] com.akamai.client.plist
[loaded] com.akamai.single-user-client.plist
[loaded] com.facebook.videochat.[redacted].plist
[not loaded] com.linotype.FontFolderProtector.plist
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist This may be the majority of your problem. CleanMyMac is second only to MacKeeper in the royalty of crapware. MacKeeper is the King of Crapware. Crapware is stuff like "cleaners', "optimizers", "defragmenters". Unnecessary on macs, usually poorly written, often harmful to your OS. Can be impossible to uninstall. Popular with recent converts from the Windows world. CleanMyMac should really be called "TakeABigShitOnMyMac". Needs to be uninstalled.
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist
[not loaded] org.virtualbox.vboxwebsrv.plist
[loaded] ws.agile.1PasswordAgent.plist
User Login Items:
iTunesHelper
BusyCalAlarm
Reminder
Reminder two of these can't be good.
Dropbox
AdobeResourceSynchronizer
ConnectService
SFCoreHelper
3rd Party Preference Panes:
Akamai NetSession Preferences
Default Folder X
EyeConnect
Flash Player
Flip4Mac WMV
Logitech Control Center
MacFUSE
Microsoft Mouse
MusicManager
Quark Update Preferences
WacomTablet
Internet Plug-ins::
OfficeLiveBrowserPlugin: Version: 12.3.2
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6
Flash Player: Version: 11.9.900.152 - SDK 10.6
AdobePDFViewer: Version: 11.0.04 - SDK 10.6
LogMeInSafari32: Version: 1.0.961 - SDK 10.7
EPPEX Plugin: Version: 3.0.5.0
WidevineMediaOptimizer: Version: 6.0.0.12607 - SDK 10.7
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17
AmazonMP3DownloaderPlugin1017277: Version: AmazonMP3DownloaderPlugin 1.0.17
Silverlight: Version: 5.1.20125.0 - SDK 10.6
LogMeIn: Version: 1.0.961 - SDK 10.7
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.2.4
SharePointBrowserPlugin: Version: 14.1.4 - SDK 10.6
WacomSafari: Version: 1.1.0-5
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
WacomNetscape: Version: 1.1.0-5
User Internet Plug-ins::
fbplugin_1_0_3: Version: (null)
DazzboardNPAPIPlugin: Version: 0.9.18
fbplugin_1_0_1: Version: (null)
Bad Fonts:
None
Old applications: you have a lot of these. Make sure they are all up to date.
Audacity: Version: 2.0.3.0 - SDK 10.4
/Applications/Audacity/Audacity.app
DockPlistEdit: Version: 7.0 - SDK 10.5
/Library/Parallels/Uninstaller/Parallels Hypervisor/DockPlistEdit.app
FacebookVideoCalling: Version: 1.2.0.157 - SDK 10.5
/Users/jeffreysternMacPro/Library/Application Support/Facebook/video/1.2.0.158/FacebookVideoCalling.app
Freeway 5: Version: 5.6.5 - SDK 10.5
/Applications/Freeway 5.5 Pro.app
Intaglio: Version: 3.4.2 - SDK 10.5
/Applications/Intaglio.app
Microsoft Alerts Daemon: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
Microsoft Chart Converter: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
Microsoft Clip Gallery: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
Microsoft Database Daemon: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
Microsoft Database Utility: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
Microsoft Document Connection: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
Microsoft Excel: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Excel.app
Microsoft Graph: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
Microsoft Language Register: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft Office Reminders: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
Microsoft Outlook: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Outlook.app
Microsoft PowerPoint: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
Microsoft Upload Center: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
Microsoft Word: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Word.app
My Day: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/My Day.app
Open XML for Excel: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
Pages: Version: 4.3 - SDK 10.5
/Applications/iWork '09/Pages.app
QuarkUpdate: Version: 1.1.0.1 - SDK 10.5
/Library/Application Support/Quark/AutoUpdate/QuarkUpdate.app
RockMelt: Version: 0.16.91.371 - SDK 10.5
/Applications/RockMelt.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
SyncServicesAgent: Version: 14.1.4 - SDK 10.5
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
XLD: Version: 20120407 - SDK 10.4
/Users/jeffreysternMacPro/Downloads/xld-gui-20120407/XLD.app
dynamiclinkmanager: Version: 6.0.0 - SDK 10.5
/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
dynamiclinkmediaserver: Version: 6.0.1 - SDK 10.5
/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
MacPro HD: Disk size: 595.37 GB Disk used: 311.26 GB
OWC Mercury Elite : Disk size: 232.76 GB Disk used: 213.66 GB
My Book: Disk size: 931.39 GB Disk used: 786.24 GB
Destinations:
Internal 1TB HD [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 124
Oldest backup: 2012-01-01 05:49:38 +0000
Last backup: 2013-12-09 00:35:29 +0000
Size of backup disk: Too small
Backup size 931.19 GB < (Disk used 1 X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% EtreCheck
1% WindowServer
1% Mail
0% LCCDaemon
0% 2BUA8C4S2C.com.agilebits.onepassword4-helper
Top Processes by Memory:
393 MB mds_stores -
I just upgraded to Yosemite and can no longer connect to the WIFI any suggestions
I Just up upgraded to Yosemite and can no longer connect to internet - any ideas?
I have the same problem after loading OS X 10.10 Yosemite on my MacBook Pro (Late 2008). Wi-Fi (Time Capsule) connects OK, then I open Safari and it waits for a minute and then gives me a message that it can't load the page because I'm not connected to the Internet. The Wi-Fi is fine. When I run the network analysis, it shows that everything is fine up to the Internet; the dots are red after that. I have another MacBook Pro (Retina, Mid 2012) and it loaded and runs with no known problems (so far). I am writing this message on the Late 2008 MacBook Pro, so you can see that there is no problem with the Internet connection. It is a Yosemite problem. My iPhone and newer MacBook Pro connect with no problem. I loaded Yosemite TWICE, then ran the Disk Utility and fixed some disk permissions but there were no other problems identified. Restarting after reloading Yosemite and the same problem is there. Restarted after running the disk utility and fixing disk permissions and it still can't connect to the Internet. Same problem. Does anyone have an idea how this might be fixed? What's going on? Thanks for your help.
Update: Air Drop also doesn't work. Thanks. -
Since upgrading to Mavericks, I can't run Mail and Safari at the same time.
Since upgrading to Mavericks, I can't run Mail and Safari at the same time.
Either Mail will crash or the iMac will run so slowly as to be unusable. With both running, the HDD spins constantly at a high rate of speed.Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful. -
what do i do if my internet is wep and i need it to be wpa2 because my ipod touch 4th gen connects to the internet but when i click on safari or itunes it says safari cannot open the page because its not connected to the internet. i have contacted apple support and they said to change from wep to wpa2 but when i change it to wpa2 and type in password and connect on my laptop it says the saved setting on this computer for the network do not match the require ments of the network
My 2nd gen works fine with WPA2 and AES encryption.
You may need to go back and start over. Reset the router back to factory defaults, log on as the admin, set up security, DHCP, and make sure the IP address pool has enough IP addresses to lease to ALL of the computers/devices that will connect to that the router. -
i have a Mac OSX version 10.75 with just one Thunderbolt port. and it has been my Thunderbolt port to connect with Blackmagic wear my intensity. and I no longer can use the port for mini-DVI adapter to connect with me. I do not want to ask any other way for me to use to use my monitor. I monitor LG FLATRON E2041 brand .. PLEASE Helpp ME
i have a Mac OSX version 10.75 with just one Thunderbolt port. and it has been my Thunderbolt port to connect with Blackmagic wear my intensity. and I no longer can use the port for mini-DVI adapter to connect with me. I do not want to ask any other way for me to use to use my monitor. I monitor LG FLATRON E2041 brand .. PLEASE Helpp ME
-
How to solve problem - " Safari cannot open page because it isn't connected to the internet" but the airport is ok. signal full and i have n IP address. and i m using Macbook pro.
OS snow leopard and above...Do you have this problem with all websites, or only some? If only some, which ones?
-
I have a uk iTunes account but have moved to the Netherlands and can no longer connect or make purchases. Do I need to change my account to a Dutch one?
You can't transfer any content from one account to another account (nor can accounts be merged) - all content will remain tied to the account that downloaded it.
Do you not have copies of all of your downloads e.g. on your computer or backup of your downloads/library ? Whilst you are in Australia you can't redownload your UK purchases (you have to be in a country to use its store), if you have them on your computer's iTunes library then you should be able to stream them from it to your Apple TV -
I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please
Hi Blueandpink,
If you are running iOS 4, you will need to update the iPad via iTunes on your computer (can't do OTA updates unless you have iOS 5 or higher).
If you have a first generation iPad, unfortunately you won't be able to update to iOS 6 (iOS 5 is the highest you can update to on the original iPad).
If you are on an iPad 2, 3, or 4th generation with iOS 5 and it still isn't working, try holding down on both the Sleep AND Home buttons at the same time for about 10-15 seconds (ignore the red slider button). Keep holding it until the Apple Logo appears. When you see the Apple logo on the black screen, let go of the buttons. This “reset” fixes a lot of iPad issues and might work to resolve the update issue. Try updating again.
Hope this helps!
~Joe -
Is it possible to view apple mail and safari on the imac at the same time?
I am running 10.6 and would like to view mail and safari at the same time. When I open one the other goes away
Reader is what I meant. 8^(
When I have a Safari window open and then open mail, the Mail window becomes active but the Safari window remains on the desktop. Does yours minimize to the Dock?
Joe
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