Mail folder disappeared -- right before my eyes!`

A quick scan of the missing mail posts suggests that most are related to upgrades of some kind. I don't have time to read all of them carefully, so I'll just post my question, asking forgiveness if it's already been answered.
Today I was reorganizing Mail folders and mailboxes, which involved changing some names. When I started to rename one folder, it disappeared! I checked Edit>Undo, but it showed no action. I looked in all the folders on the list -- no joy. I admit that it is possible that I touched return without entering any letters -- would that make the folder disappear? Any way I can find it?
Alice Teter

I haven't customized the icons -- Mail produces them. Maybe they are folders -- they're small and I've never looked closely at them.
I found the missing Mail folder in the Library/Mail/Mailboxes list. Apparently I did put in a leading period (anyway, it's there). How do I get it back into Mail? I tried changing the name by removing the period, but it didn't show up in Mail. Is this one of those things that doesn't take effect until the app is closed and opened again?
Thanks!
Alice

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Email disappeared right before my eyes before I could read it.

I opened email and before I could read the new email it disappeared - i looked everywhere and couldn't find it. I wen to Yahoo and couldnt find it there either. It happened on both my iphone 4s and my ipad. As my mind recognized what it was it disappeared.
What can i do?????

If you're sure you are using the correct account and that you're signing in to the iTunes Store, and signing out and back in doesn't help, go to the Purchase History and review your purchases to make sure that you should indeed have a balance left. iTunes doesn't always refresh the balance it shows, so it's possible you spent the money and it just wasn't being reflected in the display. This display error can usually be corrected by logging out of the iTunes Store and then back in.
If you confirm that you should have balance left but the iTunes Store isn't showing it correctly, send a message to the iTunes Store customer service department through the contact form you'll find by selecting the most applicable section of their Support page (select the Contact Support link and follow the instructions) and explain the problem to them.
Good luck.

'All Mail' Folder disappeared after Mavericks upgrade

Before upgrading to Mavericks my mail app had an 'All Mail' folder in the G Mail section on the left hand side of my mail app. This area below 'On My Mac' has folders I created and below that a section that automatically appeared called G Mail. In it is obviously all my g mail but one folder that was particularly useful in finding all g mails that have been sent, deleted, etc. from my Mac, iPad or iPhone is gone. Does anyone know how to fix this?

Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in 10.8 there is only one. If you're running a version older than 10.8, this comment isn't applicable.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.apple.MailServiceAgent
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

Junk E-Mail Folder Disappears with Snow Lepoard

On my Exchange Server, there is a folder called Junk E-Mail. My Exchange server puts spam into that folder. When I used Apple Mail with Exchange in the old Leopard implementation, that folder appeared and I could review junk mail. When I upgraded to Snow Leopard and created a new Mail setup to use Exchange, it pulls in all folders on my account EXCEPT for Junk E-Mail. So, now I cannot see Junk Emails. Is there a solution to this?

i was also somewhat confused by Matt's solution suggested since I too have enterprise-grade exchange service and it has a good spam filter that i would like to keep on.
i did, however, investigate further and found that i can find the junk email folder using the 'Move To' submenu in the 'Message' menu in Mail. just navigate there and you should see the 'junk' folder in the list somewhere.
i have only tested this on my own macbook pro and not sure if it would work for the rest of you but i am using exchange 2007 features pretty smoothly in Mail.
i also confirm that junk emails are included in mail searches.
on a partially related note, msgFiler is a nice little mail plugin that helps move my messages but also is a way of quickly navigating to any folder by entering the first few letters instead of digging through menus and it brought up my junk mail folder when i typed 'junk'.
finally, after you do find the 'junk' folder on the folder list, it should show up in the sidebar after using it once but i am guessing it disappears once you restart Mail.

Vanishing disk space - right before my eyes!

I've just seen something I've never seen before. I've just been resizing some jpegs, and creating small thumbnails using Adobe Fireworks.
And I just happened to notice that available disk space had gone down from around 90GB to around 40GB. No idea what happened, but alarmingly it was continuing to reduce all by itself right in front of my eyes without me even doing anything.
I've just rebooted the machine and Finder is reporting about 50GB less than I'd expect, but has at least stopped reducing.
Any ideas what caused this (I certainly wasn't creating gigs and gigs of images)?
And how can I figure out what's taking up that 50GB or so and get rid of it?
Update - I've run OmniDiskSweeper, and found the following suspicious looking log files :
26.7GB - kernel.log.0
8.3GB - asl
6.7GB - kernel.log
And a few smaller kernel files -
11.7MB - kernel.log.1.bz2
6.9MB - kernel.log.2.bz2
3.5MB - kernel.log.0.bz2
Does that lot sound the guilty party?
If so, how do I delete it?
I can't see the Private folder in the Finder...
Strangely, having left the machine asleep overnight, the Finder is now reporting 51GB free when it was only reporting 42GB free when I left it asleep last night....
I've just swept again, and the above logs have now changed to :
26.7GB - kernel.log.0
6.7GB - kernel.log.0
140.4MB - asl
And a few smaller kernel files -
17.9MB - kernel.log.bz2
11.7MB - kernel.log.2.bz2
6.9MB - kernel.log.3.bz2
Any advice on what's safe to delete (presumably directly in OmniDiskSweeper, as I can't see that Private folder in the Finder) would be much appreciated.
Message was edited by: Iain MacDonald1

HI,
That doesn't sound good.
*"26.7GB - kernel.log.0"*
Not sure... try some maintenance.
Boot from your install disk and run Disk Utility to check for errors.
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
*(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)*
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
Check available disk space.
Control or right click the MacintoshHD icon on your Desktop. Click "Get Info". Under the General tab you will see Capacity and Available. *Make sure there is at least 10% available disk space, 15% is better.*
If you cannot boot from your install disk, try booting in Safe Mode
What is Safe Mode
Carolyn

All mail folder disappeared after 10.9.2 update.

After the 10.9.2 updtae all my mail sub-folders dissapered from my Mac Mail.
I can still find them in the library/mail. But when i Import them from there, they come up with all kinds of sub-folders with strange names.
Anyone know how to fix?

Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in 10.8 there is only one. If you're running a version older than 10.8, this comment isn't applicable.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.apple.MailServiceAgent
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

Mail Folder Disappears

One of my folders in Mail, along with several subfolders and a large number (~600) of saved messages vanished from the sidebar. It also does not appear in the library/mail/mailboxes list or in Mail's or Finder's trash. A search turned up the messages, but the Mail search function doesn't return folders or disclose any kind of path information. Spotlight was also no help. I re-created the missing folder and stuffed the recovered messages into it, but will have to reconstruct the folder hierarchy by hand. Any insight into what may have happened would be much appreciated.

Thanks for your patience with this.
You asked: " you don’t see a Show in Mailbox link at the top right corner of the message in the preview pane when Mail displays it there as a result of selecting it in the search results list"?
That's true. I don't see that option.
You also asked: "If you open one of the messages that Spotlight finds and view it in Mail, don’t you see a Show in Mail Viewer link at the top right corner of the message either? "
I hadn't tried that; I was looking for the missing mailbox folder in Spotlight, and did not find it. I did find all the messages it and its subfolders contained, but I didn't open any of them. I have covered my tracks somewhat by re-creating the vanished mailbox and moving all the retrieved messages into it. Spotlight now finds the newly re-created folder, and as you suggested opening one of the messages gives me the (now redundant) information about its location.
I was hoping to understand what had happened, but I think it is going to be difficult to reconstruct it. I now know what to do, though, if it should happen again, to try to find the missing folder using Spotlight.
Thanks again for your help.

After installing Mavericks my Business Mail folder disappeared and Time Machine can't seem to restore it with everything in it. How can I fix this?

Time Machine doesn't restore my Business Folder in Mail, which is empty after I installed Mavericks. It will restore just the folder but nothing in it. What am I doing wrong? Also, Time Machine doesn't go back more than about a year. I thought it would do better than that.

Michael - Thanks! I used my wife's iBook, and it did indeed allow me to restore it there.
Unfortunately, now when I plug my nano into my Cube, it is still telling me that some of the tunes don't copy onto my iPod (in fact, none of them do) because I don't have the current software, and to install the latest by going to apple.com, blah, blah, blah.
I DO indeed have the latest software and both iTunes and my Cube recognize the nano. I just can't get it to copy them onto it.
Does anyone have an idea as to what I can do to actually get MUSIC to play ut of this thing! I've had it for a week and a half, and something as simple as getting tunes to load onto it is proving to be the hardest process ever! Arggghhhh!
The only thing I could think of - and this was late last night, was tha looking at the specs of iTunes 5.0.1, is that it requires a 500MHz processor - and my Cube only has a 450 MHz PowerPC G4 processor - Can anyone tell me if this is the problem?

Bridge CS5 is Corrupting Raw and JPG Files Right Before My Eyes

I am using Bridge CS5 on a Mac to work on Raw files from a Canon camera. The files all looked good in the cameras review, and looked good when downloaded to the computer then the files started to corrupt and become unusable one at a time as I watched. They became all white or lines of color. Not all of them corrupted yhough (about 225 of 1100 did though). I eventually worked the uncorrupted files and even turned them into JPGs and sent them out. The next day I pull up the pics in bridge to see if they are still bad. All of a sudden files I opened and worked on yesterday started to corrupt one after another. Both the JPG and Raw files are corrupt and unusable even though they worked yesterday. It only happens when in Bridge. What is going on? This is riduculous.
Terry

Thanks for responding. What happens is I highlight a large group of files then click on open with Bridge or in Bridge I go to the subdirectory with the files. All the files are in a filmstrip on the left side of the screen. All of a sudden the file that I am viewing becomes corrupt (that is it turns into multiple horizontal lines of colors. Then I can watch as it happens to one file after another. I would compare it to when you quickly view film strips that were just uploaded and the initial thumbnail is blurry and then slowly all the thumbnails get clear as they process. But here they appear to already be fine thumbnails but then turn into the files with horizontal lines or sometimes just 30% or so so of the pic is visible and the rest is white or gray. When I try to open it the file cannot be opened because it is corrupt. It happens to both the RAW and the JPG file (I shoot in Raw+JPG). The first day it happened to about 200 of the 1200 files. So I was able to process the 1000 good ones in Raw convertor and create JPGs with no trouble. The next day I open all the files in Bridge again to see if the bad ones are good now and files I had already opened and were perfectly fine in RAW converter start to corrupt one after another like the ones did the day before. So I doubt it is the card or hardware it only happens in Bridge. Bridge must have the capability to do something to the files. It isnt making XMF files so thats not it, it is actually corrupting the RAW and JPG files. Have you ever heard of that. I found another forum with what sounded like the same issue to someone who had a Canon: http://forums.adobe.com/thread/645620
But this happened to Windows and I use MAC.....but I do use a 7D like them. I still wonder if Bridge just doesnt work well with Canon 7Ds or something like that. The above thread never found a solution. Maybe someone from Adobe has heard of this from others and discovered a reason or solution. Until then I cant trust Adobe products at all....which really sucks after how much it cost me, but whole shoots lost is worse, I guess.

Mail folder question

When Mail was corrupted, I saved the library mail folder to desktop before deleting the prefs.
I've successfully reimported that Mail folder contents back into mail.
The question: Is it now OK to delete the mail folder from desktop?

The question: Is it now OK to delete the mail folder from desktop?
Yes.
(32386)

Please, please help! Photos in library disappearing before my eyes.

When I open up the iphoto library, my picture thumbnails disappear one after the next--from seemingly random places, though mostly on the right hand side)--before my eyes. My worry is that I am going to loose all my photos.
History: I have never had any problem with my iphoto program. I have never altered, moved, or renamed anything in the iPhoto library folder. I always work from within the program itself. A couple of days ago, I got a message saying I was running out of hard disk space and that I needed to eliminate some items in order to make more space. I clicked on the iPhoto trash and emptied about 2000 photos from it. After that when I scrolled in the library, the photos began to disappear and leave gray shapes with dotted outlines. No picture appears when they are clicked on.
I called the Apple Care support. The fellow I worked with suggested that I should try rebuilding iPhoto and sent me an article on how to do that. He also said that I will need to have as much free space on my hard disk as the size of the library is. The library is 16,000 MB. There are 6,000 MB still available to use. He said NOT to open up the iPhoto program until I had rebuilt the program and then he rang off.
I'm pretty innocent of how computers work and it wasn't until I realized that it's the photos and Quicktime movies from my camera themselves that are filling the disk space and that there isn't much else filling up the disk space (novels and poems and letters don't take up much space it turns out!) that I realized I am in a Catch-22 situation. How to eliminate things when I can't open the program for fear of losing all photos?
I have some but not all photos backed up on DVD. My husband has a selection on his computer but does not have the DVD burner capacity. He could burn the photos he has on a CD, but that would take forever. We do not own an external hard drive, but I am wondering whether I should see if I can find one--that's easier said than done since we live out on a headland in Ireland pretty far from everything. The closer Apple store in five hours away.
One other possibility I've come up with: we have an old PowerBookG4 which still has about 22,000 GB available on it. Could it be used in some way to hold the photos from my computer (The MacBook) as I try rebuilding the iPhoto program on my computer (the MacBook)? We have a firewire.
We are going to Paris next week, and I want to be able to take a ton of photos (my great joy!) without worrying that I'll have nowhere to put them. (Memory cards are expensive here.)
Any help would be very appreciated--thank you in advance. And I'd also be grateful if it were couched in the easiest to understand computer language possible (don't assume I know a whole lot.)
Josie

Josie
Welcome to the Apple Discussions.
1. Go to your Pictures Folder. In their is a folder called the iPhoto Library Folder. Inside it is a folder called Originals, and that contains Roll Folders. Your pics should be inside there.
That's: Pictures / iPhoto Library Folder / Originals / Rolls
So, first off, confirm that your photos are there.
2. Yes you do need to clear off disk space, and yes, your iPhoto files and any music you have a good candidates for moving to an external disk. You can purchase an external disk from the online apple Store (http//:www.apple.com/iestore is the Irish AppleStore) Look for the 'Storage' link on the left hand side. They'll ship it to you in three or four days (in my experience)
3. In the meantime, rebuilding your library will require disk space. It's not difficult, and doesn't take very long. If you have Firewire on the old Powerbook then here's what you do:
1. Turn Off the Old Powerbook. Connect it to the Macbook using a FireWire cable
2. Hold down the 'T' key and start the Powerbook. A Firewire symbol will appear on the screen, and the PB will turn up on your MacBook desktop, as an external disk.
3. Copy the iPhoto Library Folder (from your Pictures Folder) to the PB - just drag and drop it to the icon on the desktop.
4. Confirm that your Pictures have crossed over safely. Then double check. And then check again, because...
5. Put the iPhoto Library Folder in the Pictures Folder of the MacBook into the trash and empty it. (Note: Be sure that your pics are on the old Powerbook!!!) (We have to trash the iPhoto Library Folder from the MacBook to make space for the rebuild.)
6. Launch iPhoto on the Macbook. It will ask if you wish to create a new Library. Say Yes.
Go into the iPhoto Library Folder on the PB and find the Originals folder. From the Originals folder drag the individual rolls to the iPhoto Window and it will recreate them in the new library.
Note this will give you a working library with the same film rolls and pictures as before, however, you will lose your albums, keywords, books, calendars etc.
In the future, in addition to your usual back up routine, you might like to make a copy of the library6.iPhoto file whenever you have made changes to the library as protection against database corruption.
This should give you a working iPhoto Library on your Macbook.
But you still have a space problem, and you should deal with it as a priority. Once you have got an external disk, post back and we'll go through how to put your library on to it.
Greetings from sunny Clare.
Regards
TD

Thumbnails disappear before my eyes??

Hi
I've just upgraged to CS5, when I go in to a folder of images using Bridge I can see them all as previews then before my eyes random ones start to disappear and are replaced by the Mac Jpeg logo. What I can't understand is why it is only happening to some. The photos were taken at the same time and are of a similar size? If I purge the cache the same thing happens again, only some the jpegs remain as previews?
All help gratefully received - it's driving me crazy!
Just noticed something the ones that aren't appearing say 'Dot Gain 20%' in the info panel - the other ones say 'Adobe RGB'?
Many thanks
Jim
London

If I purge the cache the same thing happens again, only some the jpegs remain
as previews?
That is a strange problem, could you specify a bit more. Are they right out
of camera or are the developed using ACR?
Could you provide a screenshot?
And can you try to copy them to a new folder to rule out folder corruption.
And are all the files on your system or do you use a network?

Warning before emptying junk mail folder

I am not sure if this option is disabled by default in the latest Thunderbird(31.4.0) but I used to get a warning popup asking if I am sure I want to empty the junk mail folder.
How do I enable the popup warning before emptying junk mail folder.
Thanks in advance.

'Tools' > 'Options' > 'Advanced' > 'General' tab
* click on 'Config Editor' button
It will tell you to be careful :)
* In top search type: junk
* look for this line: mailnews.emptyJunk.dontAskAgain; Value = true
* double click on that line to toggle the 'True' to 'False'
* close window - top right X
* Click on 'OK'

"On my Mac" folder including all my subfolders in Mail have disappeared after Yosemite install! HELP!

"On my Mac" folder including all my subfolders in Mail have disappeared after OS X Yosemite version 10.10.2 install! What should I do?

Quit Mail. Force quit if necessary.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/V2/MailData
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder
from the menu bar. Paste into the box that opens by pressing command-V, then press return.
A folder window will open. Inside it there should be files with names as follows:
          Envelope Index
          ExternalUpdates.storedata
Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.
Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.
Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

Mail message vanishes before my eyes

I received a long message today, with an attachment. I had barely read it when it disappeared. I looked for it all over and found it in the Cloud but as soon as I saw it there, it vanished again.
Anybody understand this????

Look for it in the iCloud junk mail folder. If it's not there, you've fallen victim to a bug that others have reported. I don't know of anything you can do other than to contact iCloud support.

Mail folder disappeared -- right before my eyes!`

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