Mail Notification for Approval

Hello,
I want to be able to send e-mail's for notification to the approvers to approve the work item (contract, shopping cart) and to a group of people information mail once the work item (contract, shopping cart) is approved and PO is created and sent to the backend.
What is not clear to me is, do i need to use Alert and Event Management or it is only through the workflow. ( We have implemented n-step approval BADI for contract and SC) ?
thank you,
Can anyone help me on this issue because i am receiving mails that shouldnt be coming and dont receive the expected mail (Approve workitem)? And stuck in the workflows...
Thank you again,
Message was edited by:
        Gaia K.

Gaia,
There are two approaches.
You can schedule std. report RSWUWFMLEC to run at regular intervals. This report sends an email to the mail client of employees who have specified that their work items are to be forwarded there. The report creates an email for each work item that can be processed.  (Program RSWUWFMLEC is used to send the email data to EBP. Then program RSCONN01 is used to send the email to external mail servers.)
OR you can add the send mail step in your n-step approval BADI. You have to format the text on your own using the data available in BUS2121.
Hope this helps,
SA

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