Mail Profile Operators Not Available

SQL Server v.11.0.3321; OS 2008 R2 SP1. 
We setup the Agent Operator, but when trying to add the Operator to the SQL Server Agent's Alert System, there is nothing under the Mail Profile drop-down list. So the Enable Mail Profile checkbox is accessible, but upon enabling it, no Operators show up
in the Mail Profile. 
The database server and configuration is similar to other ones that have this working. There are not errors on the server or agent logs. We restarted the SQL Server Agent but still nothing. 
Where do we start looking for an issue and how do we fix this? Thanks. 
Radu P.

Hello,
Did you configure Database Mail profile on the current SQL Server instance? If there is existing public profile or private profile, please make sure that you had permission to access the mail profile.
For example, you must be a member of the DatabaseMailUserRole in the
msdb database, so that you can send mail using a public profile.
Reference:
Create a Database Mail Profile
Database Mail Configuration Objects
Regards,
Fanny Liu
If you have any feedback on our support, please click here. 
Fanny Liu
TechNet Community Support

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