Mail send to balckberry for offline approval in SRM

Hello All,
The Email send to the approver for approval is working fine with the Outlook and lotus notes via approve and reject buttons, however the buttons are not working in blackberry.
Using the standard program /SAPSRM/OFFLINEAPPROVALSEND in SRM .
Any suggestions would be highly appreciated.
Thanks
Jatender

Hi,
blackberry is not showing the message in HTML so buttons are missing.
You would need some additional development for Blackberry, check the OSS notes for it..

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Settings for offline approval mail

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I am on SRM 5.5 ( Extended classic scenario).
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It is not working well for me.
Could i have a list of all the customisations and settings to be done.
Thanks in advance,
Aravind Nair.

Hello arvind,
Also refer the foll link...https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/795. [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken]
I have a doc for the necessary steps...pls give me ur mail ID where i can send you that....Also most of the steps are given in the note....Pls refer that...
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Disha.
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Log for offline approval in SRMSERVER 5.5

Hi,
we have activated offline approval in our system and are able to approve the shopping carts and POs offline. In some cases however the approve email does not seem to be posted in the SRM system. I do not find any log where I can see which emails have been posted, and which have not been posted. Is there such a log?
Thanks for any help,
Christine

Hi,
Which SRM version are you working??Always mention that in your post for appropriate solutions.
Pls see the foll notes:
Note 928320 - RBBP_OFFLINE_EVAL: Local purchase orders not selected
Note 980963 - RBBP_OFFLINE_EVAL: Some users not found
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BR,
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Hi all,
We are on SRM 7.1.
We have configured the offline approval process for shopping cart.The issue we are fcaing is that in case of complete rejection of carts,the work item goes backto the requester to accept chnages but in our system,the work item does go back to the requester so that he can aceept the chanegs or re-order the cart.Howveer the offline approva email for the work item is not sent out so that the requester can aceept chnages from the email itself.
Has anybody come across a similar issue?
Pls advise.

Hello,
Please, have a look at wiki below:
[Enabling WI returning to the requestor when document is fully rejected|http://wiki.sdn.sap.com/wiki/display/SRM/EnablingWIreturningtotherequestorwhendocumentisfullyrejected]
Regards.
Laurent.

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Hi Guys,
I have this sub-workflow which is responsible for the series of PO approval...
But when PO is not approved it should sent a reminder, These reminders were working fine we have 3 reminders on 2nd 7th and 13rd day..
There are No changes made to this workflow.. we have three branch out of which one branch is responsible for handling reminder .. where it get the workitem id and approver and sends the mail....
While sending mail I added some text in the body of the email..and changed deadline to 1st, 2nd 3rd day to check whether reminders are coming or not
and activated it again..
Now suddenly all the reminders stopped coming..
I checked it there are no changes made to workflow except the values been changed..
Is that I am missing something...
Regards,
Raj

yes the WF-Batch has maintained a proper email address..and all the approvers email id s are also maintained properly...
I get error while executing the method SENDTASKDESCRIPTION..
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next is Executing batch work item: amd message is Unable to instantiate object 'RECEIVERS'
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which was causing mails going to creatot..
Now I changed the Wmail address to Approver email... and correspondingly I changed it in the method paramaetrs being passed ... I end up get ting error..
I reversed the changes and saw whether it was working but no it again gave error..
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Garbage Mail in Outlook 2007 for workflow approval and completion

Dear SRM Gurus,
We have implemented SRM 7.0 and are currently facing issue with outlook 2007 integration.
The workflow work item mail are getting Fwd to Outlook after scheduling the report /SAPSRM/OFFLINEAPPROVALSEND with option
- one e-mail per workitem
-HTML format
- approval button not available.
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Dear Iftekhar,
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Offline Approval in SRM 5.0

Dear Experts,
Can you please clarify below questions regarding offline approvals as i am doing first time this activity.
1)I have created the shopping cart and shecduled program RBBP_NOTIFICATION_OFFAPP executed.
2) approver received an email with approval and Reject links.
3) I have maintained settings in SO50 as follows.
Internet Mail * ICS CL_APPOINTMENT_REPLY 1
Internet Mail * ICS CL_BBP_SMTP_INBOUND_OFFAPP 1
Once Approver clicks on the approver or reject link then outlook will open another message with sender ""* i am not sure why * is pciking up?
Can you please let me know apart from above settings is there any thing I have to do....
I really appreciate if you five me some inputs on this ....
Thanks
Ravi

Daniel,
Thanks for you quick resopnse Daniel. For time being If i will use this report RSWUWFMLEC and maintained return reply address in my case wf-batchi@***.co.in. When i click either approve or reject outlook opening a new message with above receiptent address wf-batch@***.co.in.
When i am trying to send reply i am getting failure delivery becuase wf-batch@****.co.in.this mail id doesn't exist.
1)Is it neecassy that we have to create wf-batch@****.co.in. mail id in our out look?
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Ravi

Offline approval email for Workflow approver substitiutes

Hi,
We are on SRM 7.1 ECS.
Does the substitute function work true for OFFLINE APPROVAL emails also??
E.g. User B is a substitute of User A.If user A gest the offline approval emai,then should usre B also get the offline approval email?

Hi,
I do not think the report might have the functionality to handle the substitution. May be what you can try is take a copy of the standard report and then try to customize as per your requirement .
Try some thing like below.
1. I assume that to identify a substitute for a user you might be storing these details in some Z table.
2. Take a copy of the standard offline report and then from this custom report read the try to read this table after the original agents are determined.
3. Finally schedule this report. with the same set of parameters that used to schedule the standard report.
But I I think this report actually reads the agents of the workitems and then it tries to send the notification to the same user. So first you have to check out that how the workitem is forwarded to the substitute . If the substitute is also a agent then this report directly sends the notification.
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Workflow not updated in offline approval

Hi All-
I have an issue in offline approval in SRM 7.0 . Program- /SAPSRM/OFFLINEAPPROVALSEND has been scheduled to send email for offline approval and approver receives the mail. When the approver clicks on Approve By Email button, a new email opens with some Guid informations and approver clicks on send button to send the mail.
I am seeing the inbound mail recived by SAP in SOIN -tcode or via In Utilities-Inbox Overview in SCOT. The problem is, the workitem is still in ready status and not changed to complete status.
I havent scheduled the inbound program- /SAPSRM/OFFLINEAPPROVALGET as per SAP library and other SDN posts. I have maintained the following in SCOT (Under Settings-> Inbound processing)
Internet mail xxxx@ xxx.com ( Mail id) ICS /SAPSRM/CL_OFFLINEAPP_INBOUND 3.
My doubt is, do we need to schedule the inbound program or any other program, so SAP will decode the data and update the workflow? or is it enough to maintain the above SCOT settings?
Please clarify above things and help me on how to update the workflow
Vinoth

Thank you Ricardo and Saravanan. I am working on this and waiting for roles to assign. In the mean time, i have scheduled the prog- /SAPSRM/OFFLINEAPPROVALGET and if i approve from outlook, it is updating the status to WF.
Is there any issue, if i use this inbound program in SRM 7.0?
Also, when i approve from outlook, the mail contents (GUID and other technical informations) is in editable mode. As per my client, it should be in disable mode, so the approver will not change the mail contents. I am not able to find the solution for this. Please provide your inputs.
PS: I am using Application Controlled WF
Vinoth

Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC

Experts,
In SRM 5.0 we have given with new report "RBBP_NOTIFICATION_OFFAPP" and BADI "BBP_OFFLINE_APP_BADI" over the previously used "RSWUWFMLEC" for offline approval.
But the old report also exist in the system. Can anybudy explain me if I can use this old report for the offline approval in SRM 5.0. If I can, then what are the more features provided by new report and BADI combination to use it instead of the old one?
Thanks
Sangharsh

Hi
SAP supports both upward and downward compatibility. You can also any report depending on your requirements.
Refer to SAP online Helphttp://help.sap.com/saphelp_srm50/helpdata/en/31/ec423b4ac8d506e10000000a11402f/frameset.htm
Please read the standard documentation of the BADI - BBP_OFFLINE_APP_BADI using SE18 Transaction.
Here is the documentation.
BBP_OFFLINE_APP_BADI
Short Text
Customer Enhancement of Offline Approval
Use
The BAdI BBP_OFFLINE_APP_BADI allows you to adapt and extend the SRM standard functionality for offline approval of workitems via e-mail.
You can:
Override the selection parameters from the sender report RBBP_NOTIFICATION_OFFAPP and flexibly determine the workitems tobe sent
Method: WORKITEMS_SELECT
Determine the e-mail recipient using your own criteria
Method: RECIPIENTS_GET
Flexibly determine the contents of the e-mail (texts, URLs)
Method: MAIL_DATA_GET
Generate the e-mail flexibly
Method: MAIL_CREATE
Define an alternative class method to generate the e-mail and/or process the response mail (decision mail) in the SAPconnect-inbound processing or via the report RBBP_OFFLINE_EVAL
Method: DETERMINE_CLASS_NAME
Define the e-mail address of the respnse mail (return address)
Method: SMTP_INBOUND_ADDR_GET
Override the selection parameter in the SAPconnect inbound processing of the reply e-mail or from the processing report RBBP_OFFLINE_EVAL CH_SNDER (set to "X" as standard) to check whether the sender of the reply e-mail matches the owner of the work item.
Method: CHK_SENDER_IND_SET
Release Note Extension of Functionality for Offline Approval (changed).
Short text
Enhancement of the Functionality for Offline Approval (Changed)
Use
As of SAP SRM 5.0, the functionality for offline approval by e-mail has been revised and enhanced.
Changes and Functional Enhancements:
The Business Communication Service (BCS) is used for sending e-mails.
(For more information about this, see SAP Help Portal at help.sap.com -> Documentation -> SAP R/3 and R/3 Enterprise Release 4.70 -> SAP NetWeaver Components -> SAP Web Application Server -> Basis Services / Communication Interfaces -> Business Workplace and Services -> Generic Business Tools for Application Developers -> Business Communication Services - Sending from SAP Applications as of Release 6.10.)
New transmission report RBBP_NOTIFICATION_OFFAPP with enhanced selection parameters:
You can now restrict your selection of work items for sending on the basis of business objects, as well as on the basis of workflow tasks (TS*) as before. This means that you can restrict transmission to specific document types (for example,. BUS2205 - Invoice).
You can now use new checkboxes to select e-mail options (which replace the old radiobuttons). Remember that the indicator you set will override the default value.
E-mail text:
Can be made up of the work item text (short text) or the task description of the work flow task (full text).
Creating attachments:
You can attach a PDF (print version) of the document you want to have approved to the mail, and/or any attachments that exist for the document.
The input fields for standard notification texts and logon URLs that belonged to the old transmission report (RSWUWFMLEC) are no longer available because the notification contents can be specified more flexibly with the help of BAdI BBP_OFFLINE_APP_BADI.
Similarly, you no longer have to specify the return address because this can be replaced by the recipient's address in the transaction for SAPconnect inbound processing (transaction SO50). (If SAPconnect inbound processing has not been activated, the response mail [decision mail] is sent by default to the WF-BATCH user, as was also the case prior to SRM 5.0. The return address in method SMTP_INBOUND_ADDR_GET of BAdI BBP_OFFLINE_APP_BADI can also be overwritten.)
Processing logic in transmission report RBBP_NOTIFICATION_OFFAPP in conjunction with BAdI BBP_OFFLINE_APP_BADI:
a) Selection of work items
On basis of selection parameters or BAdI method WORKITEMS_SELECT.
b) Determination of recipient
Work item processor (attribute "Forward work item" from the organizational model and e-mail address is checked) or on basis of BAdI method RECIPIENTS_GET.
c) Collection of e-mail data
E-mail data from work item or from BAdI method MAIL_DATA_GET.
d) Generation of e-mail
By BAdI method MAIL_CREATE (flexible generation of subject, mail text, URLs, and attachments) or by default by class CL_BBP_MESSAGE_CREATE_OFFAPP (this class can be inherited and its methods changed - with BAdI method DETERMINE_CLASS_NAME this class can override the default class).
Standard Smart Form BBP_OUT_OFFAPP, which determines the e-mail layout, can be replaced in class method DETERMINE_FORM_AND_PARAMS (previously copied and varied).
e) Sending of e-mail
Class CL_BBP_DOC_SEND_BCS sends the e-mail by BCS.
Add approval notes to response mail:
After rejecting or approving, it is possible to enter notes in the response mail (only possible for e-mails in HTML format). These notes will be saved as document notes in SRM.
Inbound processing:
As of SRM 5.0, response mails can be processed in SAPconnect inbound processing. They are processed synchronously by classCL_BBP_SMTP_INBOUND_OFFAPP.
(Inbound processing in SAPconnect is activated if a suitable entry with the recipient's address and the processing class [ exit name] exists in transaction SO50. If a mail is received at this address, the specified class is used for processing. The work item ID and the decision of the approver are evaluated.)
If the document is locked at this point in time or if immediate processing fails for any other reason, the response mail is forwarded to the SAP inbox of the user who is assigned to the specified address. In this case, further processing is delayed until report RBBP_OFFLINE_EVAL is run (this report was the only report used prior to SRM 5.0, and it has to be scheduled periodically).
The e-mail addresses of the sender of the response mail and the determined recipient are compared by default; this ensures that third parties cannot respond. If a discrepancy is detected, the response mail is not processed. However, the processing parameters in inbound processing can be overridden by BAdI method CHK_SENDER_IND_SET
Effects on Customizing
You will find BAdI Customer Enhancement of Offline Approval (BBP_OFFLINE_APP_BADI) in the IMG for SRM by choosing
SRM Server -> Business Add-Ins (BAdIs)-> SAP Business Workflow
Hope this will help.
Please reward suitable points, incase it suits your requirements.
Regards
- Atul

Changing the Offline approval email in SRM 7.0

Hi all,
Im working on SRM 7.0(SP1).Im workng on customising the email content for the offine approval email for Shopping cart.The SAP help says the badi BBP_OFFLINE_APP_BADI needs to be used for this.
Now I need to make some changes to the main body of the email.However when i tried debugging this badi,I found out that I cannot read the main body o fthe email in this BADI(Only subject line is available and the first 3 openig lines).I mainly need to change the Item details(dislayed in tabular format) and a/c assignment details(also displayed in tabular format).However I cannot read these details(Item n a/c assignment) in this BADI...
Has anybody worked on similar requirement?I have used this BADI previously in SRM 5.0 successfully.However in SRM 7.0,I found this problem in modifying the email contents for offline approval.
Any inputs will be highly appreciated.
Thanks!
BR,
SRM tech

Hi
Re: shopping cart rejection mail
Re: SRM : Offline approval process
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c
which reports are using to send workitem ? since 2 rbbp and rsm reports sends workitem so i think you must drill into the report how workitems are generated and that workitem needs to be modified.
In sost you might seen content of the mail which you are gonna sent.
http://help.sap.com/saphelp_srm70/helpdata/EN/31/ec423b4ac8d506e10000000a11402f/frameset.htm
http://help.sap.com/saphelp_srm70/helpdata/EN/31/47c6cb8e9249f2bc29444212e4704a/frameset.htm
here they have discussed
br
muthu

Special characters added in offline approval email

Hi all,
We are on SRM 5.0 SP13 ,ECS
We are facing an issue with the outbound emails sent out from SRM system for offline approval for both shopping carts and PO.
In the main body of the email,some some special characters like ^A are being added at the start of each line.
We have been observing this issue lately after the upgrade of our mail server.
Has anbody come across such an issue in SRM 5.0??Please advise /share your solution/provid some insights.
Thanks!

Take a look at the note and see if it applies to your case.
1019942 wrong encoding for HTML formatted emails

Mail send to balckberry for offline approval in SRM

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