Mail stuck with "updating cache directory"

I've been getting bit by Mail getting stuck with "updating cache directory" on just one of my three IMAP accounts (separate providers). Gmail and MobileMe are fine, it is just with FuseMail which uses Microsoft Exchange servers. I have finally found something that may point to the problem:
http://www.theexchangeguide.info/exchange-server-clients/2011/28/apples-mail-app -with-exchange-2007-via-imap-or-owa.html
Folks,
Azaleos has now spent 6 months working with Microsoft on this issue.
The diagnosis appears to be that significant changes were made to the IMAP protocol implementation in Exchange 2007 that significantly deteriorates the performance of MAC Mail.App clients, especially client with large mailboxes, against Exchange 2007 vs. Exchange 2003.
Although the Microsoft support team’s response has been absolutely exemplary, we have been unable to make the Exchange development team understand the significance of this takeback from Exchange 2003, nor been able to have them implement fixes in the Exchange 2007 stack to address the issue.
More significantly, we have also received absolutely no response from Apple regarding the deficiencies of the MAC Mail.App client, nor even any acknowledgement of the problem. In fact, from the complete lack of response we’ve received, Apple has an absolutely abysmal Enterprise support capability and far worse than anything we’ve experienced from Microsoft.
At this time, Azaleos does not recommend that customers who have significant MAC Mail.App implementations with sizeable mailboxes (in excess of 500MB mailboxes) upgrade from Exchange 2003 to Exchange 2007.
We are recommending to customers that they do upgrade to Exchange 2007. But, that any users of MAC Mail.App move immediately to Entourage or to an e-mail client that implements a solution that is less than 10 years out of date.
Thanks,
Keith McCall
CTO, Azaleos Corporation
I'm posting this both as a reference for others and as a question to see if there is a way to resolve this as a customer, other than dumping FuseMail for a non-Microsoft house?
Thanks!
Chip

I finally had to get FuseMail to "reset the IMAP flags" on their end and everything seemed to resolve itself.

Similar Messages

  • Mail constantly is synchronising with server and updating cache directory!

    Mail constantly is synchronising with server (sent messages) and updating cache directory making everything slow.
    I have a .mac account. I understand the concept of IMAP and that it information is stored on the server therefore it needs to update but surely not constantly and besides the blue bar sticks halfway through without completing. Please help.

    I have had the same issue. Rebuilding fixes it temporarily, but it comes back....Also have an issue where Mail will not download attachments automatically. They show up in grey until they are clicked...have Mail set to download all messages and their attachments, but it doesn't want to. Very frustrating. I have begun the switch to Entourage, which is unfortunate, as I like Mail more.

  • "updating cache directory" runs forever in Mac Mail plus other ills

    Running 10.9.2 on MacMini with 16 gb ram.  Mail version 7.2.  Using SpamSieve
    Using my IMAP account...which has 3450 messages in the combined five folders for five different mail accounts.   The folder having the problems below that are folder specific has 2000 messages in it.
    Activity shows "Updating cache directory"  "evaluating message x out of 256"  Oddly, the number is usually 256.  It runs through 256 and then starts over again, on and on.  It eventually stops.
    It also has great difficulty deleting mail.  I delete it using Erase Deleted Items. Deleted mail is delivered again and again when the app goes to the server.  Often it is Spam that I have deleted after SpamSieve put it in the Spam folder (which is "On my Mac").
    I often have the "Can't move mail to x folder".  When I rebuild, it fixes that, but the problem comes back in a day or so.
    The appd fails to pickup all the mail unless I Take All Accounts Offline and then go back online.  Even then, it finds more mail if I Quit mail and then immediately restart it. And sometimes when I do that it brings back mail that I recently deleted.
    If I use Show Deleted Messages, after I delete, the headers still show up in the Inbox, but themessages are unavailable (which is to be expected).
    I have deleted the preference folder in Mail library before and it simply redownloaded everything, but didn't change its behavior.
    Wisdom would be appreciated in how to fix these issues.
    Thank you, in advance.

    I finally had to get FuseMail to "reset the IMAP flags" on their end and everything seemed to resolve itself.

  • OS X 10.6.3 - Mail 4.2 IMAP accounts wont stop Updating Cache Directory

    Please help me out;
    With Mail 4.2(1078) using IMAP accounts Activity Viewer reads the following: Updating Cache Directory, endessly updating and also my system HD starts to recieve data until the drive is full.
    How con arrange this?
    Can i also easily erase some folder's content (or something of the sort) and recover the lost space on my drive?
    Im on a 13“ 2.53 GHz MPB 4 GB - OS X 10.6.3
    thanks a lot
    Lindsay

    I have had the same issue. Rebuilding fixes it temporarily, but it comes back....Also have an issue where Mail will not download attachments automatically. They show up in grey until they are clicked...have Mail set to download all messages and their attachments, but it doesn't want to. Very frustrating. I have begun the switch to Entourage, which is unfortunate, as I like Mail more.

  • Stuck with updating AACS key / WinDVD 8

    I have a W700 with BluRay drive. Occasionally I used it to watch BluRay movies using WinDVD 8. But when I tried this recently, WinDVD told me, that the AACS key has expired / been deacvtived and asked me, if I want to renew it. I followed all the instructions from Corel (turning off UAC, making IE the standard browser), but it is giving me an error "Server is unable to process your renewal request".
    I did run ThinkVantage System Update, which updated the WinDVD version from B09.572C14.63616.00000T0000 to B09.581C14.64008.00000T0000, but still cannot renew the AACS key.
    I found another update for WinDVD on Lenovo's drivers and software page: windvd88171u-a.exe. According to the description (http://support.lenovo.com/de_DE/downloads/detail.p​age?DocID=DS003904) it should be applicable for LOGID 64008, but the update fails saying it doesn't seem applicable.
    So I'm stuck with renewing the AACS key / updating WinDVD 8. Any help is very much appreciated.
    Thanks in advance.
    Andy
    Solved!
    Go to Solution.

    Hi, Andy
     a
    I did some research and found a forum thread from Corel's site. I wasn't able to find too much, but I did find something simple that might help. A user claims to have had the same issue as you, and it would only update the AACS key if he was already logged in on the Corel site. I'm not sure if this will solve your issue, but it could be something to try.
    Good luck,
    Adam
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

  • Stuck with - Update- help needed

    Hello all and thank you for reading!
    I have the following problem with update statment. Tables and data in them are as follows:
    Table 1: XML_TRANSFER
    create table XML_TRANSFER as
    select 111111 TAX_NR, 1 TYPE, 3000 PRIJ, 3000 POBOT from dual union all
    select 222222 TAX_NR, 1 TYPE, 720.7 PRIJ, 350.70 POBOT from dual union all
    select 333333 TAX_NR, 1 TYPE, 2600 PRIJ, 2100 POBOT from dual;Table 2: FIR_SET
    create table FIR_SET as
    select 2011 LET, 7 KROG, 111111 TAX_NR, 10 STEV_FAK, 2000 VALUE_ODPR, 0 VALUE_POBOT from dual union all
    select 2011 LET, 7 KROG, 111111 TAX_NR, 11 STEV_FAK, 400 VALUE_ODPR, 0 VALUE_POBOT  from dual union all
    select 2011 LET, 7 KROG, 111111 TAX_NR, 12 STEV_FAK, 400 VALUE_ODPR, 0 VALUE_POBOT  from dual union all
    select 2011 LET, 7 KROG, 111111 TAX_NR, 13 STEV_FAK, 200 VALUE_ODPR, 0 VALUE_POBOT  from dual union all
    select 2011 LET, 7 KROG, 222222 TAX_NR, 1 STEV_FAK, 200 VALUE_ODPR, 0 VALUE_POBOT  from dual union all
    select 2011 LET, 7 KROG, 222222 TAX_NR, 2 STEV_FAK, 20.7 VALUE_ODPR, 0 VALUE_POBOT  from dual union all
    select 2011 LET, 7 KROG, 222222 TAX_NR, 3 STEV_FAK, 100 VALUE_ODPR, 0 VALUE_POBOT  from dual union all
    select 2011 LET, 7 KROG, 222222 TAX_NR, 4 STEV_FAK, 400 VALUE_ODPR, 0 VALUE_POBOT  from dual union all
    select 2011 LET, 7 KROG, 333333 TAX_NR, 81 STEV_FAK, 2600 VALUE_ODPR, 0 VALUE_POBOT  from dual;Ok, tables and data are set now for the "update" logic.
    Lets look at the data in table XML_TRANSFER.
    First row (with TAX_NR = 111111):
    UPDATE statment in this case should work like: the VALUE_ODPR should be same as VALUE_POBOT in table FIR_SET.
    This part i managed to do with this SQL:
    PROCEDURE     xml_update is
    BEGIN
    update fir_set an
    set an.value_pobot = an.value_odpr
    where let = (select distinct max(let) from fir_set)
    and krog = (select max(krog) from fir_set)
    and
      (select sum(a.VALUE_ODPR)-b.POBOT
      from fir_SET a, xml_transfer b
      WHERE a.tax_nr = b.tax_nr
      and an.tax_nr = a.tax_nr
      group by a.tax_nr,b.POBOT) = 0;
      commit;
      end;Resoult is as:
    LET                     KROG                  TAX_NR                 STEV_FAK                VALUE_ODPR            VALUE_POBOT                 
    2011                    7                      111111                 10                     2000                   2000 
    2011                    7                      111111                 11                     400                    400
    2011                    7                      111111                 12                     100                    100 
    2011                    7                      111111                 13                     200                    200                Ok the next example is a bit more tricky and i cant figure it out. I dont know how to explain it properly ... i will
    just post the resoult and try to explain it:
    LET                     KROG                  TAX_NR                 STEV_FAK                VALUE_ODPR            VALUE_POBOT                 
    2011                    7                      222222                 1                      200                    200 
    2011                    7                      222222                 2                      20.7                   20.7
    2011                    7                      222222                 3                      100                    100 
    2011                    7                      222222                 4                      400                    30   So what we need to do is we check is XML_TRANSFER.POBOT - VALUE_ODPR > 0, IF this is it then we update VALUE_POBOT with VALUE_ODPR.
    In next row we check again if above statment is correct and if it is we do the same. The process will continue as long as statment
    will be correct.
    If statment is no longer correct we have to do this operation: XML_TRANSFER.POBOT - SUM(VALUE_ODPR) (INSIDE SAME TAX_NR!!! So group by tax_nr!!)
    and update last row with given resoult. By no means we can get negative numbers.
    I really do help i explained my problem so that you will understand what i want to achive. If you have any questions please feel free to ask.
    Thank you for your help!
    Best regards, Cain!

    Hello and thank you again for taking your time!
    SQL you posted is still not quite right but we are almost there ... let me show you how it should look like (i have add a little more data into tables):
    Table XML_TRANSFER:
        TAX_NR       TYPE       PRIJ      POBOT
        111111          1       3000       3000
        222222          1      720,7        200
        333333          1       2600       2100
        444444          1       1000       1000
        555555          1       5000       3000Those are resoults i get running your SQL .....
           LET       KROG     TAX_NR   STEV_FAK VALUE_ODPR VALUE_POBOT
          2011          7     111111         10       2000        2000
          2011          7     111111         11        400         400
          2011          7     111111         12        400         400
          2011          7     111111         13        200         200
          2011          7     222222          1        200         200
          2011          7     222222          2       20,7           0
          2011          7     222222          3        100           0
          2011          7     222222          4        400           0
          2011          7     333333         81       2600           0
          2011          7     444444         55       1000        1000
          2011          7     555555        111       2000           0
          2011          7     555555         82       1000        1000
          2011          7     555555         83       1500        1500the correct resoults should be:
           LET       KROG     TAX_NR   STEV_FAK VALUE_ODPR VALUE_POBOT
          2011          7     111111         10       2000        2000
          2011          7     111111         11        400         400
          2011          7     111111         12        400         400
          2011          7     111111         13        200         200
          2011          7     222222          1        200         200
          2011          7     222222          2       20,7           0
          2011          7     222222          3        100           0
          2011          7     222222          4        400           0
          2011          7     333333         81       2600         2100
          2011          7     444444         55       1000        1000
          2011          7     555555        111       2000       500  
          2011          7     555555         82       1000        1000
          2011          7     555555         83       1500        1500Note at line 2011          7     333333         81       2600         2100 and at line 2011          7     555555        111       2000       500    I hope its more clear now.
    PS at 2600 the correct resoult is 2100 and not 0.
    Thank you
    best regards!
    Edited by: Cain_oracle on 24.8.2011 1:08

  • Mail dying on "Updating Cache" with Gmail IMAP

    Many times every day, Mail appears to die while updating its cache on my Gmail account (IMAP). It works fine with all other POP and IMAP accounts but something with the Gmail account causes it go die. I have to force quit to get out of it and re-launch and, invariable, it happens again. Never when I am looking, only when mail is in the background (that could just be dumb luck). Anyone else having anything like this?

    I fixed this problem by doing a "manual" rebuild which included the following:
    - Archived my mailboxes
    - Quit Mail
    - Moved my Mail folder out of my Library folder
    - Moved the Mail preference file out of the preferences folder
    - Started Mail which now thought it was starting for the first time
    - Entered my account information
    - Imported my Mail folders that had been archived
    - Quit Mail
    - Copied back my rule, signatures, etc., from the Mail folder I had moved out of the Library folder to the new Mail folder.
    - Started Mail
    Everything now works fine for me.
    Disclaimer: This it the procedure I remember doing at work and I think it's correct. If you are going to try this make sure that you have backed up first and understand what you are doing.

  • How do I fix Calendar getting stuck with updating to iOS5?

    I have a 3rd generation iPod Touch.  I updated to iOS5 this summer, but some programs/apps got very slow, but the biggest, consistent problem is the Calendar app.  It gets stuck, it launches and the calendar is "empty" even though there are series of appt. each day.  If it does launch okay and I try to touch the + to make a new appointment, it is extremely slow, but if it does work, when I tap "done" for it to make the appointment, it gets stuck on the screen and I have to leave the program by tapping the home screen.
    How do I get the Calendar app to function smoothly, properly, and just work?
    Here's my set up:
    3rd generation iPod Touch.
    iOS 5.1.1
    In Settings -> Accounts:
    1.****@gmail.com (which then says iCloud) with Mail "off", Contacts "on" Calendars "OFF", Bookmarks "On" Notes "Off"
    2. Gmail with Mail, Calendars and Notes "ON." 
    (This was the set up from the days of iOS4, IMAP gmail/mail program via wifi, Calendar syncs via google calendar and syncs over to iCal on MacBook Pro, Notes sync wifi into Mail program notes.)
    I have tried switching Calendar Off and on again and it doesn't help, but I can try again.  I'm looking for the next level of diagnostics or means to remedy the problem.
    Thanks!

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up                                                 
    - Restore to factory settings/new iOS device.

  • Mail stuck on "updating color for message 10 of 11"

    - the above message just runs constantly. I have repaired permissions, restarted several times but Mail just sits and updates color. Does anyone know how I can deal with this? How do I find message 10 of 11? Should I delete it? Or are there other ways to deal with it?
    Thanks

    I, too, am having emails in the list show up colored to yellow. It's not a smart box and it's not the coloring to the background that occurs when it's threaded.
    Though I do have rules that apply color, none of them use yellow.
    I have rebuilt the box to no avail.
    Puzzled.
    PB G4 1ghz 17"   Mac OS X (10.3.9)   Mail 1.3 (v606/623)

  • Mail broken with update to 10.3.4

    I have a bunch of Macs and have been slowly updating them to 10.3.4 and Mail has been breaking with each update. It works fine under 10.3.4 but when I update there is an issue with SSL.
    I have an IMAP account over SSL, after the update I get an Alert saying, "An SSL error has occured and a secured connection with the server cannot be made."
    Any ideas?

    Come again -- 10.what?
    Ernie

  • Exchange 2010 all mail clients with internal cached and internal non-cached mode users having connection status issues, login prompt -- external is fine either way

    Hello,
    I'm seeing an issue that started this past Monday with no recent change to our environment. 
    External Outlook Anywhere users and Mobile users, OWA users are unaffected.
    Internal Users are affected when using Outlook of any version, 2010 or 2013.
    -Internal Users normally log into their workstation with their ad credentials, domain joined machines. Outlook opens without credentials prompting ideally.
    1 . Using Cached Mode:
    a. Login Prompts, slowness - Since Monday, users are getting prompted to login. The prompt goes away after logging in at startup. It is also causing high CPU
    on the workstations.
    b. Free/Busy, Out of Office doesn't work. I can, however complete auto-setup for a new user, so autodiscover is not completely down for internal users.
    c. Checking Connection Status shows connecting status on highlighted entry below without ever establishing connection (just goes away).
    The outlook icon in the system tray says "Outlook is requesting data from the server":
    2. Using Non-cached mode 
    a. No Login Prompt at startup, business as usual
    b. Free/Busy, Out of Office works fine. Autodiscover is fine.
    c. Checking Connection Status shows normal except, it has "casarray URL, then status is referral" it seams to flicker this constantly then go away intermittently.
    d. Main issue in non-cached mode is, sometimes a user will log into windows, open outlook and it will not open and says "server is unavailable. Retry, work offline, or cancel" I can try re-opening, same message.
    Only after logging out of windows, logging back in, I can get back into outlook. This is not every time, or consistent with specific users, but random. 
    3. Lync Pop up  for credentials often, though entering the password.
    URLs are correct. Autodiscover, EWS, etc. 
    Already tried bypassing our loadmaster load balancer with host files on clients. same issue regardless of casarray node. 
    Not sure what is going on.
    Josh

    You have a hybrid configuration with Office 365, right?  You didn't provide this valuable piece of information.
    In Exchange Online PowerShell run this command:
    Get-OrganizationConfig | FL PublicFoldersEnabled
    If the value is "Remote" then users with Exchange Online mailboxes are looking to on-premises public folders.  Be sure that you have legacy pubic folder interoperability properly configured.
    http://technet.microsoft.com/en-us/library/dn249373(v=exchg.150).aspx
    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

  • Apps iPhone stuck with update

    I just ran the new os 5.1 update for the iPhone 5, but when I went to update my apps, they all are stuck on "waiting".  I tried a hard reset, and tried to pause them.  Nothing.  Wifi, powered in, nothing.
    Anybody here?  I hate to delete them all...

    Also, it is an iPhone 4 I am updating...

  • Stuck with update for app i deleted - sorry my mistake

    nevermind, it was my mistake, i accidentally dragged the app to the desktop and not to the trash.
    Message was edited by: v470510c05
    Message was edited by: v470510c05

    do you happen to be signed in as her account in the 'app sore'? (you can tell by clicking on the 'store' menu in the app store. At the bottom of the menu there is a item called 'View My Account [email protected]") if your signed in as yourself it should show your email.

  • Mail issues with IMAP server

    One of my IMAP accounts is misbehaving with the following symptoms:
    1) Mail very slow to open, particularly with attachments
    2) Mail which has been read comes back us unread
    3) Activity window is showing two permanent activities:
    [unimail IMAP] Communicating with server
    [INBOX] Fetching
    [unimail IMAP] Updating cache directory
    Caching attachments for 1 of 467: Presentation
    The first activity shows the stripy blue bar permanently, the second shows very slow progress and never seems to complete. I have tried restarting, rebuilding Mailboxes, all without success.
    Any ideas
    Tony

    We are having similar issues. We have a single imap account (with about 15-20k emails active) that is being shared between 4 computers. The synching and updating between them is extremely slow and clunky.
    Do we need to archive old messages? Is there a way to do this that all computers have access to the archive? What is the best method to deal with this?
    Is the number of messages even the problem?
    Thank you

  • How can I change my apple ID from the APP store so I can update my  app? my computer is stuck with an old email and won't let me change it..

            Hello, Im trying to upgrade Imovie and whatever app are about to update in the future, the problem is the my Imac is stuck with an old email on the APP store. I try to change it and nothing happen, when I put my apple ID it send me to change the password and what Im trying to do is to put my new email in the system so would be able to update my computer. You know when you press the update button a little box drop with your email and all you have to put is your password thats where my old email is stuck pls someone help me with that little problem i'll appreciate it... thanks

    An Apple ID isn't necessarily "linked" with your email other than for recovery reasons. So, as long as you know the Apple ID password, an old email isn't catastrophic. Apple ID != e-mail.
    Now, if it's really bugging you and you really want to change it, if you log in to http://appleid.apple.com and change your primary email address, this should update your Apple ID. There will be a couple hoops involved with this (i.e. verification of email change by sending email to rescue/alternate email. Alternate email can't be the same as the new primary. The new primary can't have ever been used as/with an Apple ID. etc...).

Maybe you are looking for

  • See whole album name?

    I can't see the titles of about 3/4 of my music because a lot of my albums have about 20 characters or more in their titles. The iPod can only seem to display about 15 charactes in its album title list, and when looking at the list the last (and usua

  • Unable to install Vista OR XP (SP2)

    Any help is appreciated here. I've been running this Imac for months with dual boot via boot camp and have had no issues. Suddenly, last week, Vista will not boot. Missing file boot/bcd error Due to my frustration, I figured I'd wipe Vista and reinst

  • Problem Removing Sceensaver Password

    After I did a clean install of Lion I noticed that the screensaver is password protected, and I can't manage to remove that option. I don't know if I'm over looking the option to disable it, but I've never had a problem with it before Lion. Is anyone

  • How to change the plant

    Hi experts, can any one please help me how to change the plant from one location to another location in purchase order. thanks in advance, mohammad

  • Cant see the video in Audition

    We recorded a video in MP4 format.  I have imported it into audition.  I see both the audio and video portions  and put them in a multitrack session.  The video does not play along with the audio.  I get a freeze frame or just blank black.??? Help pl