Mail upgrade fails on import
Hi
When upgrading to Yosemite, the Mail app has gone into an endless loop of importing.
It tries to import, then reports that it has failed.
You then get a message about the Mail Index has been damaged and so you have to quit Mail.
It then starts the process all over again.
I have around 31K messages. But Mail is COMPLETELY unusable. Cant open/view/read/send/search/play with emails.
Very disappointing...
Here are some interesting entries from the system log:
20/10/2014 10:49:34.239 Mail[3459]: resolvedBaseMailDirectory /Users/amorton/Library/Mail
20/10/2014 10:49:48.805 Mail[3459]: Capturing diagnostics to trace took 14.565747
20/10/2014 10:51:07.133 Mail[3459]: open on /Users/amorton/Library/Mail/V2-Temp.noindex/[email protected]/Personal.mbox/Info.plist: No such file or directory
20/10/2014 10:51:22.518 Mail[3459]: Exception during migration: data parameter is nil
20/10/2014 10:51:22.518 Mail[3459]: Migration (simple) failed and took 108.279527 seconds
20/10/2014 10:51:27.228 Mail[3459]: emlxCountPreMigration 61078
20/10/2014 10:51:27.228 Mail[3459]: emlxCountPostMigration 61078
20/10/2014 10:51:27.229 Mail[3459]: lostAndFoundEmlxCount 0
20/10/2014 10:51:27.229 Mail[3459]: messageCountPreMigration 31712
20/10/2014 10:51:27.229 Mail[3459]: messageCountPostMigration 31712
20/10/2014 10:51:27.230 Mail[3459]: MessageTracing took 4.710642
20/10/2014 10:51:27.230 Mail[3459]: Upgrade failed because of exception: data parameter is nil
20/10/2014 10:51:27.231 Mail[3459]: Library upgrader failed: Error Domain=MCMailErrorDomain Code=1029 "data parameter is nil" UserInfo=0x7fac01622a90 {NSLocalizedDescription=data parameter is nil}
The thing is - that file does exist (the Info.plist reported at 10:51)
Any ideas, or are we destined to wait for the upgrade patch!?
Andrew
For what it's worth, I solved my problem. I went into the preferences for iCloud and unchecked mail and then rechecked it. Mail then started up just fine. However, my old messages for a couple pop accounts were not there (icloud and google mail were fine). So then I tried to import, but in the dialogue box, it didn't show the mail folder or even the library folder (which is normally hidden). So in finder, using the option + go menu I navigated to the libary folder and made an alias for the missing pop account's mail and put that on the desktop. Then I went back to mail and selected the alias for the missing pop account mail. It had no problem importing then, although it did take a while. Then when I selected import again, for some reason it went right to the correct mail folder within the library folder and I didn't have to make an alias for the other account. The mail all came in then under the imported category. For me that's actually ok. I had one piece of mail I really needed to find, and the search found it right away. So at least for now, all is well.
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I have a Macbook pro 17 intel dual core.
I upgraded from Snow Leopard to Lion and I have encountered the following problem.
Mail begins the importing of messages and once the import is complete it moves to the migrating data step
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As best I can remember (it's been a long night), this was my process:
(Force) Quit Mail
Navigate to userI/Library/Mail folder
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Launch Mail. At this point it should be be prompting you for info.
If you don't have anything on your machine only, just put in your info and download everything from your server from scratch. You're done! If however you have my problem with 164,000 messages stored locally, read on…
Quit Mail
Back in user/Library there's a new Mail folder.
One by one, move the items from the old Mail folder to the new one and launch Mail. Make sure to move the user/library/mail/v2/maildata/accounts.plist first so it stops prompting you for account info. Make sure to quit Mail between every file move. If you don't see a v2 folder, or a v2-temp folder, it means the migration hasn't happened yet. Just keep moving things over until it does, cause the migration changes the directory structure of the Mail folder.
At the point you move your old archived messages over, the next Launch Apple will import and migrate all the messages. This can take anywhere from 2 minutes to 45 depending on how many messages it needs to cull through.
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Hi,
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0 Message 0x00007fff8386e4a9 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 116
1 Message 0x00007fff8386e63f -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 185
2 Message 0x00007fff838724d8 -[MFMailMigrator _migrateFromV1ToV2Layout] + 392
3 Message 0x00007fff83870931 +[MFMailMigrator migrateFromV1ToV2Layout:isComplex:progressDelegate:] + 87
4 Message 0x00007fff8381fd00 -[LibraryUpgrader run] + 1590
5 CoreFoundation 0x00007fff88275c7c __invoking___ + 140
6 CoreFoundation 0x00007fff88275b14 -[NSInvocation invoke] + 132
7 Message 0x00007fff836bd953 -[MonitoredInvocation invoke] + 196
8 Message 0x00007fff8369a529 -[ThrowingInvocationOperation main] + 33
9 Message 0x00007fff8369a4cf -[_MFInvocationOperation main] + 449
10 Foundation 0x00007fff8c898554 -[__NSOperationInternal start] + 705
11 Foundation 0x00007fff8c8ab876 ____NSOQSchedule_block_invoke_2 + 124
12 libdispatch.dylib 0x00007fff8590190a _dispatch_call_block_and_release + 18
13 libdispatch.dylib 0x00007fff859027e9 _dispatch_worker_thread2 + 255
14 libsystem_c.dylib 0x00007fff8322f3da _pthread_wqthread + 316
15 libsystem_c.dylib 0x00007fff83230b85 start_wqthread + 13
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0 Message 0x00007fff8386e4a9 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 116
1 Message 0x00007fff8386e63f -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 185
2 Message 0x00007fff83820c39 __-[LibraryUpgrader run]_block_invoke_5 + 151
3 CoreFoundation 0x00007fff88238ecc __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
4 CoreFoundation 0x00007fff881f0fa2 __CFRunLoopDoBlocks + 322
5 CoreFoundation 0x00007fff88218a95 __CFRunLoopRun + 885
6 CoreFoundation 0x00007fff882183e6 CFRunLoopRunSpecific + 230
7 HIToolbox 0x00007fff843bfa1b RunCurrentEventLoopInMode + 277
8 HIToolbox 0x00007fff843c713d ReceiveNextEventCommon + 355
9 HIToolbox 0x00007fff843c6fca BlockUntilNextEventMatchingListInMode + 62
10 AppKit 0x00007fff8b11c6a9 _DPSNextEvent + 659
11 AppKit 0x00007fff8b11bfb0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
12 AppKit 0x00007fff8b3d15fd -[NSApplication _realDoModalLoop:peek:] + 610
13 AppKit 0x00007fff8b3d1231 -[NSApplication runModalForWindow:] + 120
14 Mail 0x000000010a88a7c1 Mail + 1054657
15 Mail 0x000000010a88a679 Mail + 1054329
16 Mail 0x000000010a78d8a1 Mail + 18593
17 Mail 0x000000010a78d169 Mail + 16745
18 Foundation 0x00007fff8c866bba __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
19 CoreFoundation 0x00007fff8822c88a _CFXNotificationPost + 2698
20 Foundation 0x00007fff8c852e6f -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
21 Mail 0x000000010a78b961 Mail + 10593
22 AppKit 0x00007fff8b120c5e -[NSApplication _postDidFinishNotification] + 212
23 AppKit 0x00007fff8b1209c4 -[NSApplication _sendFinishLaunchingNotification] + 78
24 AppKit 0x00007fff8b11f735 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 242
25 AppKit 0x00007fff8b11f496 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330
26 CoreFoundation 0x00007fff882762c1 -[NSObject performSelector:withObject:withObject:] + 65
27 Foundation 0x00007fff8c88966b __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101
28 Foundation 0x00007fff8c8885f2 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283
29 Foundation 0x00007fff8c888480 _NSAppleEventManagerGenericHandler + 105
30 AE 0x00007fff8ab53a91 _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 200
31 AE 0x00007fff8ab5396f _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
32 AE 0x00007fff8ab53863 aeProcessAppleEvent + 250
33 HIToolbox 0x00007fff843ce631 AEProcessAppleEvent + 102
34 AppKit 0x00007fff8b11c8f5 _DPSNextEvent + 1247
35 AppKit 0x00007fff8b11bfb0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
36 AppKit 0x00007fff8b11895b -[NSApplication run] + 456
37 AppKit 0x00007fff8b3962ad NSApplicationMain + 860
38 Mail 0x000000010a862c3c Mail + 891964
21/07/11 13:43:29,878 Mail: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found. Did find:
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02:49:36:Windows Service Pack check
02:49:36:Microsoft Report Viewer Redistributable check
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02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Memory check prereq.
02:49:36:CheckPrerequisites: Logic Type:and MemoryCheck-8gbWarn: 0
02:49:36:
02:49:36:CheckPrerequisites: Memory check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Microsoft SQL Server 2008 Analysis Management Objects prereq.
02:49:36:Entered RequiredAMO
02:49:36:Trying alternate method of detection using Assembly.Load
02:49:36:CheckPrerequisites: Logic Type:and AMO-err: 0
02:49:36:
02:49:36:CheckPrerequisites: Microsoft SQL Server 2008 Analysis Management Objects: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Processor speed check prereq.
02:49:36:CheckPrerequisites: Logic Type:and ProcessorSpeedCheck2.5MHz-Warn: 0
02:49:36:CheckPrerequisites: Logic Type:and ProcessorCoreCheck2Core-Warn: 0
02:49:36:
02:49:36:CheckPrerequisites: Processor speed check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Windows Service Pack check prereq.
02:49:36:CheckPrerequisites: Logic Type:and Win2k8R2Sp1Check-Err: 0
02:49:36:CheckPrerequisites:
02:49:36:CheckPrerequisites: ProductType was not a match. Looking for: LanmanNT Found: ServerNT
02:49:36:CheckPrerequisites: Logic Type:or Win2k8R2Sp1DCCheck-Err: 2
02:49:36:CheckPrerequisites:
02:49:36:CheckPrerequisites: The value 6.1.7601.65536 was not within the range 6.2.0 to 9.9.9999.
02:49:36:CheckPrerequisites: Logic Type:or WinSrvrVNextCheck-Err: 2
02:49:36:CheckPrerequisites:
02:49:36:CheckPrerequisites: ProductType was not a match. Looking for: LanmanNT Found: ServerNT
02:49:36:CheckPrerequisites: Logic Type:or WinSrvrVNextDCCheck-Err: 2
02:49:36:
02:49:36:CheckPrerequisites: Windows Service Pack check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Microsoft Report Viewer Redistributable check prereq.
02:49:36:Entered RequiredReportViewer
02:49:36:CheckPrerequisites: Logic Type:and RptVwrCheck-err: 0
02:49:36:
02:49:36:CheckPrerequisites: Microsoft Report Viewer Redistributable check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking PowerShell 2.0 check prereq.
02:49:36:CheckPrerequisites: Logic Type:and PowerShell2Check-err: 0
02:49:36:CheckPrerequisites: Logic Type:or PowerShell2Check32-err: 0
02:49:36:
02:49:36:CheckPrerequisites: PowerShell 2.0 check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking ADO.NET Data Services Update check prereq.
02:49:36:Loading System.Data.Services.Client, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
02:49:36:Found version 3.5.30729.5420
02:49:36:CheckPrerequisites: Logic Type:and ADODotNetDataServicesHotfix-err: 0
02:49:36:
02:49:36:CheckPrerequisites: ADO.NET Data Services Update check: Passed
02:49:36:
02:49:36:**************************************************
02:49:36:
02:49:36:**************************************************
02:49:36:CheckPrerequisites: Checking Microsoft SQL Server 2008 Native Client check prereq.
02:49:36:CheckPrerequisites: Logic Type:and SQLNCLI10-err: 0
02:49:36:
02:49:36:CheckPrerequisites: Microsoft SQL Server 2008 Native Client check: Passed
02:49:36:
02:49:36:**************************************************
02:49:37:CheckPrerequisites: Return Value 0
02:49:39:Doing Pre-Upgrade checks...
02:49:39:Validating database ServiceManagerNew on SQL Server TESTSER
02:49:39:Validating SQL Instance TESTSER
02:49:39:SQL Server: TESTSER
02:49:39:SQL Server version: 10.50.1600.1
02:49:39:Full text search installed: True
02:49:39:Checking if '\administrator' is Sysadmin Or (SecurityAdmin And DbCreator) on SQL Instance TESTSER
02:49:39:Stopping Service OMSDK on server
02:49:39:Starting Service OMSDK on server
02:49:41:Stopping Service OMCFG on server
02:49:44:Starting Service OMCFG on server
02:49:47:Validating Path C:\Program Files\Microsoft System Center\Service Manager 2010\
02:49:47:Checking for available free disck space
02:49:47:Checking directory write access
02:49:47:*** Pre-Upgrade checks passed ***
02:49:47:QuickFixEngineeringHandler: Unable to LoadQuickFixEngineeringFile.
02:49:47:SetProgressScreen: StartMinorStep.
02:49:47:statusUpdate: Resetting progress bar.
02:49:47:ProcessInstalls: Install Item System Center Service Manager Install has a Preprocessing delegate of SystemCenterServiceManagerPreinstallProcessor. Launching it now.
02:49:47:SetProgressScreen: Init MSI Install progress.
02:49:47:statusUpdate: Resetting progress bar.
02:49:47:LaunchMsi: Msi mutex is not in use.
02:49:47:LaunchMsi: MSI to launch is: c:\SCSM2012\amd64\Setup\Server\SM.msi.
02:49:47:LaunchMsi: Turning off the internal UI for c:\SCSM2012\amd64\Setup\Server\SM.msi.
02:49:47:LaunchMSI: Enable logging for the MSI at C:\Users\administrator.\AppData\Local\Temp\2\\SCSMInstall02.log.
02:49:47:LaunchMsi: MSI c:\SCSM2012\amd64\Setup\Server\SM.msi is not in silent mode. Setting the external UI.
02:49:47:LaunchMsi: Launching c:\SCSM2012\amd64\Setup\Server\SM.msi
02:49:52:statusUpdate: Resetting progress bar for MSI: MaxValue 58857
02:50:09:statusUpdate: Resetting progress bar for MSI: MaxValue 345710070
02:50:09:Install Progress - (ProcessComponents) Updating component registration
02:50:09:statusUpdate: Resetting progress bar for MSI: MaxValue 345710070
02:50:10:Install Progress - (StopServices) Stopping services
02:50:16:Install Progress - (_StopNamedServices_HealthService.80B659D9_F758_4E7D_B4FA_E53FC737DCC9) Stopping Health services
02:50:17:Install Progress - (RemoveODBC) Removing ODBC components
02:50:17:Install Progress - (RemoveFiles) Removing files
02:50:17:Install Progress - (CreateFolders) Creating folders
02:50:17:Install Progress - (InstallFiles) Copying new files
02:50:30:Install Progress - (_CreateDatabase) Creating Database
02:50:30:Install Progress - (_ExecuteSqlScripts) Configuring Database
02:52:07:Install Progress - (ExecuteSqlStrings) Executing SQL Strings
02:52:07:Install Progress - (CreateShortcuts) Creating shortcuts
02:52:07:Install Progress - (WriteRegistryValues) Writing system registry values
02:52:08:Install Progress - (_InstallServerPerfCounters.D2179E31_E456_401A_A820_CEBB135E3429) Installing Server Performance Counters
02:52:12:Install Progress - (WriteEnvironmentStrings) Updating environment strings
02:52:12:Install Progress - (_Rollback_UninstallBIDMOF.68918168_3885_4F75_BBF8_0CC84213F8D1) Rolling back BID MOF Installation
02:52:23:Install Progress - (GenerateScript) Generating script operations for action:
02:52:24:Install Progress - (_MPProcessorDeferred) Importing Management Packs
02:52:25:Install Progress - (_ExecuteSqlScripts) Configuring Database
02:52:26:Install Progress - (RegisterUser) Registering user
02:52:26:Install Progress - (RegisterProduct) Registering product
02:52:26:Install Progress - (PublishComponents) Publishing Qualified Components
02:52:26:Install Progress - (MsiPublishAssemblies) Publishing assembly information
02:52:26:Install Progress - (_ConfigureConfigService.D2179E31_E456_401A_A820_CEBB135E3429) Configure Config Service
02:52:26:Install Progress - (_CreateInstanceQualityRelationship) Creating Default Instances, Qualities And There Relationships
02:52:26:Install Progress - (PublishFeatures) Publishing product features
02:52:26:Install Progress - (_StartNamedServices_HealthService.80B659D9_F758_4E7D_B4FA_E53FC737DCC9) Restarting Health Service
02:52:26:Install Progress - (PublishProduct) Publishing product information
02:52:26:statusUpdate: Resetting progress bar for MSI: MaxValue 177276452
02:52:26:statusUpdate: Resetting progress bar for MSI: MaxValue 177276452
02:57:32:statusUpdate: Resetting progress bar for MSI: MaxValue 177276452
02:57:44:An error occurred while executing a custom action:_RegisterExtensionsDeferred
Upgrade failed after making permanent changes to this management server. A disaster recovery procedure will be necessary to rebuild this machine before attempting upgrade again. Consult the User Guide to determine which action to take next.
02:57:44:Install Progress - (Rollback) Rolling back action:
02:57:44:statusUpdate: Resetting progress bar for MSI: MaxValue 177276452
02:57:44:statusUpdate: Resetting progress bar for MSI: MaxValue 3
02:57:44:Install Progress - (Rollback) Rolling back action:
02:57:44:statusUpdate: Resetting progress bar for MSI: MaxValue 10525
02:58:43:MsiInstallProduct finished for msi c:\SCSM2012\amd64\Setup\Server\SM.msi.
02:58:43:LaunchMSI: Setting rollback to true
02:58:43:LaunchMSI: MSI c:\SCSM2012\amd64\Setup\Server\SM.msi returned error 1603:Fatal error during installation
02:58:43:ProcessInstalls: Install Item System Center Service Manager Install failed to install. We did not launch the post process delegate.
02:58:43:SetProgressScreen: FinishMinorStep.
regards Sundaresan.CJeremiah,
We ran into this as well. One of two options:
1.) Just run a repair on the SQL Server installation
2.) Repair the WMI settings on the SQL Server as descibed here:
http://social.technet.microsoft.com/Forums/en-US/systemcenterservicemanager/thread/2a91d03e-a685-495e-89ac-a591ec5871f6/
bb -
Hello! I recently replaced my tragically crashed Macbook Pro 2008 with a newer model and transferred my volumous iphoto library of 20 000+ photos to my new machine. To be able to use my iphoto '08 library with Aperture I had to upgrade the library in the iphoto '11 version. I left the computer on during the day, and when I got back it seemed to work fine. I browsed my library in Aperture and could see all the thumbnails, but looking closer I noticed a small yellow warning triangle with an arrow in the corner of some pictures. Turns out all pictures from before ~2010 are lost! When I wiev the photos I see nothing but the infinite black of the data void.
Here's how I've tried to fix the problem:
1. Opening the iPhoto Library package in Finder. All the folders for the earlier dates are there, but they are empty. I notice no incorrect or impossible dating, which seemed to be a common problem among users who's libraries where corrupted during the upgrade process.
2. Rebuilding the iphoto library in iphoto. No effect.
3. Recovering the iphoto library from my Time Machine Backup. SInce my old hard drive was just 200 GB, I stored all pictures older than one year on my external hard drive (note that about half of those pictures were successfully imported/upgraded). Both the internal and the external hard drive where backed up using Time Machine on a NAS from Seagate (Black Armor 110, 3TB). I was able to access backed up files on my external drive through Time Machine on my old computer, but since it is now rendered unbootable I tried using Migration Assistant to let my new computer inherit the old backup. However, I could not find the backup of the external drive in Migration Assistant, just my old internal drive. When I tried to access the backup volume on my NAS through Finder it didn't show up (I could find it that way on my old computer).
4. Googling "iPhoto library upgrade failed", or "Inheriting Time Machine backup of external drive", and similarily desperately specific phrases - Nothing useful. Other people seems to have had problems with corrupt Libraries, but I'm not sure that's the case here.
My pictures must exist somewhere on my computer and in a backup on my NAS. I just can't find them! Do anyone have a clue to what may have gone wrong? I'm afraid the computer might have gone to sleep during the upgrade, because I didn't thinkabout adjusting the power saving settings before starting it. But since pictures 1-8000-something are missing, it doesn't seem to have worked properly during the whole beginning of the upgrade, not just during the middle. As I knew I had a backup of the library I didn't worry about upgrading the single functional copy. From now on I will think thrice before doing anything as serious as this.
I am eternally grateful for any answers that might help me recovering my photos!
//Teodor Nilsonb) I split up my photo collection into two iphoto libraries. One for the new photos stored on my internal HD and one for photos older than one year stored on my external HD
And exactly How did you Split up your iPhoto library?
c) I used Migration Assistant in an attempt to access the Time Machine backup of my old MBP from my new MBP (by inheriting the backup). When I made my backups, I made sure Time Machine included the external HD. But Migration Assistant could only find the backup of my Internal HD with the library of new photos!
And again
You should not use Migration assistant on an iPhoto library - it generally does not work
and
d) When signing in and mounting the NAS in Finder, I used to be able to see a Time Machine backup folder/icon. Now I was unable to locate it.
I believe you are using your NAS for your Time Machine backup. If your Time Machine backup and/or your iPhoto library is on a NAS you will have problems - both need to be on Mac formatted volumes - the least troublsome is a volume formatted Mac OS extended (journaled)
http://support.apple.com/kb/HT1427?viewlocale=en_US&locale=en_US
Manually preparing a new disk for Time Machine
If you want to erase a disk before using it with Time Machine, follow these steps:
Open Disk Utility (located in the Utilities folder).
Connect the disk if it isn't already attached.
In the left side of the Disk Utility window, select the disk you want to use with Time Machine.
Optional: If you want to partition the disk, click the Partition tab and select a layout. Make sure "Mac OS Extended (Journaled)" is selected in the Format menu for the partition that will be used for backups. Click Apply.
Click the Erase tab.
Optional: If you want to securely erase the disk, click Security Options to configure, then click OK.
Click Erase.
After erasing, open Time Machine preferences in System Preferences and configure as described in the section above.
Are the iPhoto libraries kept on an external drive formated Mac OS extended (journaled)? Or are they on the NAS? - If you are using the NAS for iPhoto and/or Time Machine that is the source of your problems
LN -
This mini is operating OSX 10.6.8 and trying to update to Mountain Lion but upgrade stops and a black overscreen displays saying to power off and power on. The upgrade fails. What's the problem?
Hi Fred,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
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