Mail won't open following update
A few weeks ago I got a pop up asking me to update mail. I did this but since then it won't open properly. It either freezes without any viewer window showing or a viewer window comes up but is completely blank. Anybody have any suggestions?
I book Mac OS X (10.4.3)
Welcome to the Apple Support Communities
http://support.apple.com/kb/TS4424
Similar Messages
-
I'm running Firefox on a Windows 7 machine. Firefox won't open following the latest update. I've read the help articles and it seems like I need to create a new profile because my settings have likely been corrupted. I'm unable to open Profile Mgr, even when using entire directory path in cmd line. I've tried the following commands in the command line:
firefox -p
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -p
Nothing happens with either command.
I'm also running Norton Internet Security. I read a help article Re Virtual Browsing features possibly causing a problem. The article said to check the virtualization setting in the internet security software and to clear the virtual cache. I went thru all of the settings menus in Norton Internet Security version 21.6.0.32 and I didn't see anything that looked like 'virtualization" settings, so I assumed that this doesn't apply to me.
If you have any ideas, I'd sure appreaciate your expertise!!''arcandl [[#question-1038482|said]]''
<blockquote>
I'm running Firefox on a Windows 7 machine. Firefox won't open following the latest update. I've read the help articles and it seems like I need to create a new profile because my settings have likely been corrupted. I'm unable to open Profile Mgr, even when using entire directory path in cmd line. I've tried the following commands in the command line:
firefox -p
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -p
Nothing happens with either command.
I'm also running Norton Internet Security. I read a help article Re Virtual Browsing features possibly causing a problem. The article said to check the virtualization setting in the internet security software and to clear the virtual cache. I went thru all of the settings menus in Norton Internet Security version 21.6.0.32 and I didn't see anything that looked like 'virtualization" settings, so I assumed that this doesn't apply to me.
If you have any ideas, I'd sure appreaciate your expertise!!
</blockquote>
''philipp [[#answer-670108|said]]''
<blockquote>
hello arcandl, when firefox isn't launching after you double-click on the shortcut this is sometimes also a sign of malware being active on a system.
you might want to try running a scan with some different other security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] which are specialised in removing adware and browser hijackers.
[[Troubleshoot Firefox issues caused by malware]]
</blockquote>
Phillip - You're a genius!!! I ran malwarebytes and it resolved my problem. Thank you so much!!! -
Mail won't open after update refused
After newest update was refused, my mac mail will not open. Does anyone have any idea how to start up the mac mail or how I can fix the problem?
What update was 'refused'?
You state you are running 10.4.11 - there haven't been any updates since then.
If at first you don't succeed: try running the 10.4.11 combo installer again, and allow two restarts. -
Why won't my mail open after OSX update? How do I get it going again? Thanks! Kent
I had the same problem - my Mail was in the wrong place, and the updater made an inoperable app file. Fortunately, I was able to re-install the update and get the new version of Mail working. I did the following:
1) downloaded the updater image file from Apple, It's called "SecUpd2012-004.dmg"
2) put my old Mail app in the Applications Folder, then
3) opened the disk image and ran the updater.
If you have your old Mail.app file (and App Store file), it should work. -
Mail Won't Open Since Updating to Mavericks
Since updating to Maverick's, I've been having trouble opening Mail. If I restart my computer, I am able to open it one time. Then if I close it, I can't reopen it without restarting the computer. If I try to open it, I get the spinning beach ball when I put my cursor on the info bar at the top of the screen and I have to Force Quit to get it to stop. Does anyone have any ideas what might be causing this? I searched the forums and came up empty so if anyone can point me in the right direction I'd appreciate that too. I have updated my software to the most recent version, OS 10.9. I installed the Mail update, version 1.0, back in November. I am running on a 2.7Ghz Intel Core i5 iMac. Thanks in advance for any help.
I have the same problem.
This is the text from my Console:
06/12/2013 21:46:49,501 com.apple.SecurityServer[14]: Killing auth hosts
06/12/2013 21:46:49,501 com.apple.SecurityServer[14]: Session 100030 destroyed
06/12/2013 21:46:49,503 com.apple.SecurityServer[14]: Session 100033 created
06/12/2013 21:46:49,602 xpcproxy[4737]: assertion failed: 13A603: xpcproxy + 3438 [EE7817B0-1FA1-3603-B88A-BD5E595DA86F]: 0x2
06/12/2013 21:46:52,742 Mail[4734]: *** Assertion failure in -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:], /SourceCache/Mail/Mail-1822/FrameworkTargets/MailFramework/IMAP/MFIMAPAccount.m :1564
Require mailbox name to create IMAPMailbox for <MFMailbox:0x7fcd31433040 (relative path=[Gmail]/All Mail, attributes=0x440, [email protected] (All Mail) uuid=2CAE807A-6F8C-42EA-9AB1-5C2E4EAEB084)>
0 MailCore 0x00007fff8ce26c8c -[MCAssertionHandler _handleFailureWithPreamble:description:arguments:] + 141
1 MailCore 0x00007fff8ce26afd -[MCAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 215
2 Mail 0x00007fff86c50451 -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:] + 179
3 Mail 0x00007fff86c9b0ff -[MFLibraryIMAPStore initWithCriterion:mailbox:readOnly:] + 415
4 Mail 0x00007fff86cd67a3 -[MFMailAccount storeForMailbox:createIfNeeded:] + 476
5 Mail 0x00007fff86ce990f -[MFMailbox storeCreateIfNeeded:] + 53
6 Mail 0x00007fff86c4c4a4 -[MFIMAPAccount _updateIdleMailbox] + 229
7 Mail 0x00007fff86cc8315 +[MFMailAccount completeDeferredAccountInitialization] + 245
8 Mail 0x00000001003b7add Mail + 15069
9 CoreFoundation 0x00007fff8cb0ffcc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
10 CoreFoundation 0x00007fff8ca03c5d _CFXNotificationPost + 2893
11 Foundation 0x00007fff8b9e14aa -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
12 AppKit 0x00007fff890dbb79 -[NSApplication _postDidFinishNotification] + 289
13 AppKit 0x00007fff890db8ac -[NSApplication _sendFinishLaunchingNotification] + 195
14 AppKit 0x00007fff890d8796 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 570
15 AppKit 0x00007fff890d81eb -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
16 Foundation 0x00007fff8b9ffeaa -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
17 Foundation 0x00007fff8b9ffd1d _NSAppleEventManagerGenericHandler + 106
18 AE 0x00007fff8d0d2e1f _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 381
19 AE 0x00007fff8d0d2c32 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 31
20 AE 0x00007fff8d0d2b36 aeProcessAppleEvent + 315
21 HIToolbox 0x00007fff8b6fd5f1 AEProcessAppleEvent + 56
22 AppKit 0x00007fff890d40f6 _DPSNextEvent + 1026
23 AppKit 0x00007fff890d38db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
24 AppKit 0x00007fff890c79cc -[NSApplication run] + 553
25 AppKit 0x00007fff890b2803 NSApplicationMain + 940
26 libdyld.dylib 0x00007fff854275fd start + 1
06/12/2013 21:46:52,744 Mail[4734]: *** Assertion failure in -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:], /SourceCache/Mail/Mail-1822/FrameworkTargets/MailFramework/IMAP/MFIMAPAccount.m :1582
Didn't create IMAPMailbox for <MFMailbox:0x7fcd31433040 (relative path=[Gmail]/All Mail, attributes=0x440, [email protected](All Mail) uuid=2CAE807A-6F8C-42EA-9AB1-5C2E4EAEB084)>
0 MailCore 0x00007fff8ce26c8c -[MCAssertionHandler _handleFailureWithPreamble:description:arguments:] + 141
1 MailCore 0x00007fff8ce26afd -[MCAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 215
2 Mail 0x00007fff86c50564 -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:] + 454
3 Mail 0x00007fff86c9b0ff -[MFLibraryIMAPStore initWithCriterion:mailbox:readOnly:] + 415
4 Mail 0x00007fff86cd67a3 -[MFMailAccount storeForMailbox:createIfNeeded:] + 476
5 Mail 0x00007fff86ce990f -[MFMailbox storeCreateIfNeeded:] + 53
6 Mail 0x00007fff86c4c4a4 -[MFIMAPAccount _updateIdleMailbox] + 229
7 Mail 0x00007fff86cc8315 +[MFMailAccount completeDeferredAccountInitialization] + 245
8 Mail 0x00000001003b7add Mail + 15069
9 CoreFoundation 0x00007fff8cb0ffcc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
10 CoreFoundation 0x00007fff8ca03c5d _CFXNotificationPost + 2893
11 Foundation 0x00007fff8b9e14aa -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
12 AppKit 0x00007fff890dbb79 -[NSApplication _postDidFinishNotification] + 289
13 AppKit 0x00007fff890db8ac -[NSApplication _sendFinishLaunchingNotification] + 195
14 AppKit 0x00007fff890d8796 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 570
15 AppKit 0x00007fff890d81eb -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
16 Foundation 0x00007fff8b9ffeaa -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
17 Foundation 0x00007fff8b9ffd1d _NSAppleEventManagerGenericHandler + 106
18 AE 0x00007fff8d0d2e1f _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 381
19 AE 0x00007fff8d0d2c32 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 31
20 AE 0x00007fff8d0d2b36 aeProcessAppleEvent + 315
21 HIToolbox 0x00007fff8b6fd5f1 AEProcessAppleEvent + 56
22 AppKit 0x00007fff890d40f6 _DPSNextEvent + 1026
23 AppKit 0x00007fff890d38db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
24 AppKit 0x00007fff890c79cc -[NSApplication run] + 553
25 AppKit 0x00007fff890b2803 NSApplicationMain + 940
26 libdyld.dylib 0x00007fff854275fd start + 1
06/12/2013 21:46:52,746 Mail[4734]: *** Assertion failure in -[MFLibraryIMAPStore initWithCriterion:mailbox:readOnly:], /SourceCache/Mail/Mail-1822/FrameworkTargets/MailFramework/IMAP/MFLibraryIMAPSt ore.m:234
Didn't get mailbox name for <MFMailbox:0x7fcd31433040 (relative path=[Gmail]/All Mail, attributes=0x440, [email protected] (All Mail) uuid=2CAE807A-6F8C-42EA-9AB1-5C2E4EAEB084)>
0 MailCore 0x00007fff8ce26c8c -[MCAssertionHandler _handleFailureWithPreamble:description:arguments:] + 141
1 MailCore 0x00007fff8ce26afd -[MCAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 215
2 Mail 0x00007fff86c9b1eb -[MFLibraryIMAPStore initWithCriterion:mailbox:readOnly:] + 651
3 Mail 0x00007fff86cd67a3 -[MFMailAccount storeForMailbox:createIfNeeded:] + 476
4 Mail 0x00007fff86ce990f -[MFMailbox storeCreateIfNeeded:] + 53
5 Mail 0x00007fff86c4c4a4 -[MFIMAPAccount _updateIdleMailbox] + 229
6 Mail 0x00007fff86cc8315 +[MFMailAccount completeDeferredAccountInitialization] + 245
7 Mail 0x00000001003b7add Mail + 15069
8 CoreFoundation 0x00007fff8cb0ffcc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
9 CoreFoundation 0x00007fff8ca03c5d _CFXNotificationPost + 2893
10 Foundation 0x00007fff8b9e14aa -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
11 AppKit 0x00007fff890dbb79 -[NSApplication _postDidFinishNotification] + 289
12 AppKit 0x00007fff890db8ac -[NSApplication _sendFinishLaunchingNotification] + 195
13 AppKit 0x00007fff890d8796 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 570
14 AppKit 0x00007fff890d81eb -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
15 Foundation 0x00007fff8b9ffeaa -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
16 Foundation 0x00007fff8b9ffd1d _NSAppleEventManagerGenericHandler + 106
17 AE 0x00007fff8d0d2e1f _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 381
18 AE 0x00007fff8d0d2c32 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 31
19 AE 0x00007fff8d0d2b36 aeProcessAppleEvent + 315
20 HIToolbox 0x00007fff8b6fd5f1 AEProcessAppleEvent + 56
21 AppKit 0x00007fff890d40f6 _DPSNextEvent + 1026
22 AppKit 0x00007fff890d38db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
23 AppKit 0x00007fff890c79cc -[NSApplication run] + 553
24 AppKit 0x00007fff890b2803 NSApplicationMain + 940
25 libdyld.dylib 0x00007fff854275fd start + 1
06/12/2013 21:46:54,266 WindowServer[125]: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.
06/12/2013 21:46:54,455 WindowServer[125]: common_reenable_update: UI updates were finally reenabled by application "Mail" after 1.19 seconds (server forcibly re-enabled them after 1.00 seconds)
06/12/2013 21:46:57,479 Mail[4734]: -[MFGmailLabelStore setUid:forMessageWithTemporaryUid:]: unrecognized selector sent to instance 0x618000382b10
06/12/2013 21:46:57,677 Mail[4734]: An uncaught exception was raised
06/12/2013 21:46:57,677 Mail[4734]: -[MFGmailLabelStore setUid:forMessageWithTemporaryUid:]: unrecognized selector sent to instance 0x618000382b10
06/12/2013 21:46:57,677 Mail[4734]: (
0 CoreFoundation 0x00007fff8cb4141c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8fd6de75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8cb442ed -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
3 CoreFoundation 0x00007fff8ca9f5b2 ___forwarding___ + 1010
4 CoreFoundation 0x00007fff8ca9f138 _CF_forwarding_prep_0 + 120
5 Mail 0x00007fff86c60691 -[MFIMAPOperationCache _performCopyOperation:withContext:failedSourceUids:error:] + 2124
6 Mail 0x00007fff86c61126 -[MFIMAPOperationCache performDeferredOperationsWithGateway:outDisplayableError:] + 2289
7 Mail 0x00007fff86c4fbd2 -[MFIMAPAccount _recoverFromConnectionlessStateHighPriority:] + 221
8 Mail 0x00007fff86c4f8ce -[MFIMAPAccount _getPotentialGatewayForMailbox:options:createdNewConnection:needsSelect:] + 168
9 Mail 0x00007fff86c4f566 -[MFIMAPAccount _gatewayForMailbox:name:options:] + 272
10 Mail 0x00007fff86c51868 -[MFIMAPAccount separatorChar] + 124
11 Mail 0x00007fff86c58f12 -[MFIMAPAccount _infoForMatchingURL:] + 111
12 Mail 0x00007fff86cd7bf0 +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 340
13 Mail 0x00007fff86ce0c25 +[MFMailbox mailboxWithPersistentIdentifier:] + 93
14 Mail 0x00007fff86c06f4e -[MFCriterion(MFLibraryAdditions) convertToGmailLabelCriterionIfNeeded] + 101
15 Mail 0x00007fff86c02af2 -[MFCriterion spotlightQueryString] + 299
16 Mail 0x00007fff86c04abc -[MFCriterion _spotlightQueryStringForCompoundCriterion] + 242
17 Mail 0x00007fff86c02ba6 -[MFCriterion spotlightQueryString] + 479
18 Mail 0x00007fff86d52119 -[MFSmartMailboxUnreadCountManager _updateSmartMailboxUnreadCountUsingSpotlight:useTotalCount:] + 370
19 Mail 0x00007fff86d5303a __91-[MFSmartMailboxUnreadCountManager updateMailboxesUnreadCountUsingSpotlight:useTotalCount:]_block_invoke + 158
20 Foundation 0x00007fff8ba07055 -[NSBlockOperation main] + 75
21 Foundation 0x00007fff8b9e6591 -[__NSOperationInternal _start:] + 631
22 Foundation 0x00007fff8b9e623b __NSOQSchedule_f + 64
23 libdispatch.dylib 0x00007fff88a472ad _dispatch_client_callout + 8
24 libdispatch.dylib 0x00007fff88a4b7ff _dispatch_async_redirect_invoke + 154
25 libdispatch.dylib 0x00007fff88a472ad _dispatch_client_callout + 8
26 libdispatch.dylib 0x00007fff88a4909e _dispatch_root_queue_drain + 326
27 libdispatch.dylib 0x00007fff88a4a193 _dispatch_worker_thread2 + 40
28 libsystem_pthread.dylib 0x00007fff8beb9ef8 _pthread_wqthread + 314
29 libsystem_pthread.dylib 0x00007fff8bebcfb9 start_wqthread + 13
06/12/2013 21:46:57,678 Mail[4734]: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[MFGmailLabelStore setUid:forMessageWithTemporaryUid:]: unrecognized selector sent to instance 0x618000382b10'
*** First throw call stack:
0 CoreFoundation 0x00007fff8cb4141c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8fd6de75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8cb442ed -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
3 CoreFoundation 0x00007fff8ca9f5b2 ___forwarding___ + 1010
4 CoreFoundation 0x00007fff8ca9f138 _CF_forwarding_prep_0 + 120
5 Mail 0x00007fff86c60691 -[MFIMAPOperationCache _performCopyOperation:withContext:failedSourceUids:error:] + 2124
6 Mail 0x00007fff86c61126 -[MFIMAPOperationCache performDeferredOperationsWithGateway:outDisplayableError:] + 2289
7 Mail 0x00007fff86c4fbd2 -[MFIMAPAccount _recoverFromConnectionlessStateHighPriority:] + 221
8 Mail 0x00007fff86c4f8ce -[MFIMAPAccount _getPotentialGatewayForMailbox:options:createdNewConnection:needsSelect:] + 168
9 Mail 0x00007fff86c4f566 -[MFIMAPAccount _gatewayForMailbox:name:options:] + 272
10 Mail 0x00007fff86c51868 -[MFIMAPAccount separatorChar] + 124
11 Mail 0x00007fff86c58f12 -[MFIMAPAccount _infoForMatchingURL:] + 111
12 Mail 0x00007fff86cd7bf0 +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 340
13 Mail 0x00007fff86ce0c25 +[MFMailbox mailboxWithPersistentIdentifier:] + 93
14 Mail 0x00007fff86c06f4e -[MFCriterion(MFLibraryAdditions) convertToGmailLabelCriterionIfNeeded] + 101
15 Mail 0x00007fff86c02af2 -[MFCriterion spotlightQueryString] + 299
16 Mail 0x00007fff86c04abc -[MFCriterion _spotlightQueryStringForCompoundCriterion] + 242
17 Mail 0x00007fff86c02ba6 -[MFCriterion spotlightQueryString] + 479
18 Mail 0x00007fff86d52119 -[MFSmartMailboxUnreadCountManager _updateSmartMailboxUnreadCountUsingSpotlight:useTotalCount:] + 370
19 Mail 0x00007fff86d5303a __91-[MFSmartMailboxUnreadCountManager updateMailboxesUnreadCountUsingSpotlight:useTotalCount:]_block_invoke + 158
20 Foundation 0x00007fff8ba07055 -[NSBlockOperation main] + 75
21 Foundation 0x00007fff8b9e6591 -[__NSOperationInternal _start:] + 631
22 Foundation 0x00007fff8b9e623b __NSOQSchedule_f + 64
23 libdispatch.dylib 0x00007fff88a472ad _dispatch_client_callout + 8
24 libdispatch.dylib 0x00007fff88a4b7ff _dispatch_async_redirect_invoke + 154
25 libdispatch.dylib 0x00007fff88a472ad _dispatch_client_callout + 8
26 libdispatch.dylib 0x00007fff88a4909e _dispatch_root_queue_drain + 326
27 libdispatch.dylib 0x00007fff88a4a193 _dispatch_worker_thread2 + 40
28 libsystem_pthread.dylib 0x00007fff8beb9ef8 _pthread_wqthread + 314
29 libsystem_pthread.dylib 0x00007fff8bebcfb9 start_wqthread + 13
06/12/2013 21:46:58,420 com.apple.launchd.peruser.501[176]: (com.apple.mail.41920[4734]) Job appears to have crashed: Abort trap: 6
06/12/2013 21:47:00,423 ReportCrash[4742]: Saved crash report for Mail[4734] version 7.0 (1822) to /Volumes/Neutron/Users/raj/Library/Logs/DiagnosticReports/Mail_2013-12-06-21470 0_iMac.crash -
5.7.1 won't open following update
I've just updated to 5.7.1 through CC, and the LR app refuses to open at all. When I click the icon, I get a flash of the loading panel, and then it disappears, it crashes every single time. There is no error message. I have had no issues with previous versions of LR CC.
Have tried a full un-install and reinstall, restart etc. No change.
Running an iMac v10.10, 3.4Ghz, 16gb, 1024MB graphics
Any suggestions on how I can fix this? I really need LR and would go back to 5.7 if I could, but I'm not sure I have the option. Now I can't get on with any work.... Please fix this bug adobe!Hi Robin, it sounds like you need to sign out of the desktop app per these instructions: Sign in, Sign out | Creative Cloud desktop app
This is different from closing/restarting the app. Let me know if that helps. -
Latest updates now mail won't open
Down loaded the latest updates today now mail won't open??
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, reinstall any updates that may not have been installed properly. It may also be necessary to reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, unless this is the version of Mac OS X that came with your computer:
Mac OS X 10.3.9 Combo Update
Security Update 2007-003 for Mac OS X 10.3.9
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
Mail won't open after software update
I just did a software update (I think it was itunes update) and now mail won't open. Mail is still located in the apps folder. Message says to reinstall mail. Any ideas?
Thx!Welcome to the Apple Support Communities
http://support.apple.com/kb/TS4424 -
I updated the maverick and now mail won't open at all
i updated the maverick and now mail won't open at all
Have you tired opening it from the Applications folder?
What happens when you try to open Mail? -
Security Update....restart.....now Mail won't open!
I just installed the latest security update, restarted and now Mail won't open. What's going on?
John,
There is something strange about this update notice by means other than Software Update -- the one I saw was on MacMinute. Neither of my Macs running 10.4.5 had this one presented by Software Update. It is very close to the same version number as the one presented yesterday by Software Update. I have been trying to find whether there was a specific "fit" for it, but have not found the key.
Downloading and installing an update of this type, that is not presented by Software Update may be problematic. I will keep researching.
Ernie -
Mail won't open after installing security update
hi
i just installed the newest security update and now mail won't open. i get the spinning ball of death.
has anyone else had this problem or have any ideas how to fix it without reinstalling everything?
thanks.hi
i just installed the newest security update and now mail won't open. i get the spinning ball of death.
has anyone else had this problem or have any ideas how to fix it without reinstalling everything?
thanks. -
Mail won't open reply window & can't type since upgrading to 10.4.6
like the subject says, ever since I updated my OS to 10.4.6, Mail won't open a reply window when trying to reply to a received e-mail. Also, when trying to type a new email message, can only type until the space bar is hit, then get the error sound and no more characters can be typed. Tried repairing/verifying disk permissions several times and checked disk as well, but still won't work properly. Mozilla mail works without any problem, so it must be a Mac Mail thing...
thanks for any ideas...maybe this stuff needs to be tested better before OS updates are put out...will this and all of us be abandoned to Intel MacOS in the near future?Most people having this issue have successfully solved it cleaning up the LaunchServices cache. The following article describes how to manually reset LaunchServices. The notes at the bottom of the article also provide information about the side effects of deleting each of the files involved.
Resetting Launch Services
The following article also describes the side effects of cache cleaning:
Side effects of System cache cleaning
The following article provides links to some utilities that can be used for troubleshooting and cache cleaning:
Resolving Disk, Permission, and Cache Corruption
It seems that the most appropriate utility for solving this particular problem is Tiger Cache Cleaner.
In addition to the utilities mentioned above, you may also consider OnyX, if for no other reason, because it's free. If you want to try OnyX, after installing it, do this (be sure to read the articles about the side effects of cache cleaning first):
1. Quit all applications.
2. Launch OnyX and enter your administrator password.
3. Click Maintenance. In the Reset section, check LaunchServices database.
4. You may uncheck any other pre-checked options if you've already done them using other utilities.
5. Click the Execute button.
If that doesn't solve the problem, you may try again checking the Links between documents and applications option in step 3 instead.
Please let me know whether you were able to solve the problem, what worked for you and what didn't. -
I've using my imac for 3 months now and I updated it to OS Lion 2 days after I brought it. Yesterday my Mail app suddenly won't open. Everytime I open It say"expectedly shut down". I've shut computer down and restarted, but nothing changed.
Please help me!
here is the report:
Process: Mail [415]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 5.2 (1257)
Build Info: Mail-1257000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [152]
Date/Time: 2012-02-26 20:43:20.172 -0800
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9
Interval Since Last Report: 56136 sec
Crashes Since Last Report: 20
Per-App Interval Since Last Report: 29 sec
Per-App Crashes Since Last Report: 20
Anonymous UUID: 6C06E475-8A84-4ADA-A695-0F2A484C5CFB
Crashed Thread: 5
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001024f6f60
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x1024f6f60:
-->
__TEXT 0000000108bc3000-0000000108f76000 [ 3788K] r-x/rwx SM=COW /Applications/Mail.app/Contents/MacOS/Mail
Application Specific Information:
objc[415]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x000000010d9f867a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010d9f7d71 mach_msg + 73
2 com.apple.CoreFoundation 0x000000010af186fc __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x000000010af20e64 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x000000010af20676 CFRunLoopRunSpecific + 230
5 com.apple.HIToolbox 0x000000011200231f RunCurrentEventLoopInMode + 277
6 com.apple.HIToolbox 0x00000001120095c9 ReceiveNextEventCommon + 355
7 com.apple.HIToolbox 0x0000000112009456 BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x000000010bc81f5d _DPSNextEvent + 659
9 com.apple.AppKit 0x000000010bc81861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
10 com.apple.AppKit 0x000000010bf3839d -[NSApplication _realDoModalLoop:peek:] + 610
11 com.apple.AppKit 0x000000010bf37fd1 -[NSApplication runModalForWindow:] + 120
12 com.apple.AppKit 0x000000010bf2b635 -[NSAlert runModal] + 159
13 com.apple.AppKit 0x000000010bcb0d83 __-[NSPersistentUIManager promptToIgnorePersistentState]_block_invoke_1 + 815
14 com.apple.AppKit 0x000000010bf313ea -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 31
15 com.apple.AppKit 0x000000010bcb0a1c -[NSPersistentUIManager promptToIgnorePersistentState] + 178
16 com.apple.AppKit 0x000000010bc851d0 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 180
17 com.apple.AppKit 0x000000010bc8502d -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 227
18 com.apple.AppKit 0x000000010bc84d9d -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330
19 com.apple.CoreFoundation 0x000000010af7e591 -[NSObject performSelector:withObject:withObject:] + 65
20 com.apple.Foundation 0x000000010b2517eb __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101
21 com.apple.Foundation 0x000000010b250772 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283
22 com.apple.Foundation 0x000000010b250600 _NSAppleEventManagerGenericHandler + 105
23 com.apple.AE 0x000000010fa39c25 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 200
24 com.apple.AE 0x000000010fa39b03 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
25 com.apple.AE 0x000000010fa399f7 aeProcessAppleEvent + 250
26 com.apple.HIToolbox 0x0000000112010af9 AEProcessAppleEvent + 102
27 com.apple.AppKit 0x000000010bc821a9 _DPSNextEvent + 1247
28 com.apple.AppKit 0x000000010bc81861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
29 com.apple.AppKit 0x000000010bc7e19d -[NSApplication run] + 470
30 com.apple.AppKit 0x000000010befcb88 NSApplicationMain + 867
31 com.apple.mail 0x0000000108c9b014 0x108bc3000 + 884756
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x000000010d9fa7e6 kevent + 10
1 libdispatch.dylib 0x000000010d7d55be _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x000000010d7d414e _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x000000010d9fa192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010d8ad594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x000000010d8aeb85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x000000010d9fa192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010d8ad594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x000000010d8aeb85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x000000010d9fa192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010d8ad594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x000000010d8aeb85 start_wqthread + 13
Thread 5 Crashed:
0 ??? 0x000000010b2136be 0 + 4481693374
Thread 5 crashed with X86 Thread State (64-bit):
rax: 0x00000001024f6f60 rbx: 0x0000000000000000 rcx: 0x000000010b20a000 rdx: 0x0000000000000041
rdi: 0x00000000011d3000 rsi: 0x000000010b20e000 rbp: 0x000000010b20bff4 rsp: 0x000000010b20bf64
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010b2136be rfl: 0x0000000000010202 cr2: 0x00000001024f6f60
Logical CPU: 1
Binary Images:
0x108bc3000 - 0x108f75fff com.apple.mail (5.2 - 1257) <BB2A1DE3-1A70-353E-B418-2BAB1C0D4E51> /Applications/Mail.app/Contents/MacOS/Mail
0x109071000 - 0x109394ff7 com.apple.AddressBook.framework (6.1 - 1083) <9C23C164-B9E1-3F80-83F4-C027AF282DE6> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x10958a000 - 0x109675fff com.apple.backup.framework (1.3.1 - 1.3.1) <C933E52C-5BA6-386D-9B6A-8F98D8142A6F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x1096f0000 - 0x10991bff7 com.apple.CalendarStore (5.0.2 - 1166) <053C1171-5E43-353B-8D3C-678C4D4EC7D0> /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
0x109a51000 - 0x109a53fff apop.so (??? - ???) <B40CE86C-1757-3261-848C-F166F3D513EA> /usr/lib/sasl2/apop.so
0x109a57000 - 0x109a57fff com.apple.Carbon (153 - 153) <C1A30E01-E113-38A0-95CA-99360F92A37A> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x109a5e000 - 0x109a5efff com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x109a63000 - 0x109ac9ff7 com.apple.coreui (1.2.1 - 165.3) <378C9221-ADE6-36D9-9944-F33AE6904E4F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x109b09000 - 0x109b32fff com.apple.datadetectors (3.2 - 172.5) <DCCD9903-0D01-3956-B4EB-F91CBF2C9414> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
0x109b50000 - 0x109bb1fff com.apple.ExchangeWebServices (2.1 - 125) <63CEE24A-FF2B-3787-ABFB-B60E24A859CE> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
0x109c40000 - 0x109c42fff libanonymous.2.so (??? - ???) <99136B94-8BE0-3563-9E2A-9C826971B6E9> /usr/lib/sasl2/libanonymous.2.so
0x109c46000 - 0x109cd4ff7 com.apple.iLifeMediaBrowser (2.6.2 - 502.2.12) <C9DB1BC7-67F3-3B7D-B508-27BA86715E15> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x109d37000 - 0x109d4aff7 com.apple.iChat.InstantMessage (6.1 - 2010) <901FB08B-71A8-36F2-BB55-B24A249098B5> /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x109d5b000 - 0x109d5dfff libplain.2.so (??? - ???) <C98A873A-4373-3E3A-8257-D9BB5F857C85> /usr/lib/sasl2/libplain.2.so
0x109d62000 - 0x109d89fff com.apple.framework.internetaccounts (1.2 - 3) <A3FFB4BD-77BE-388F-ADB1-9CA80A68B1F2> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x109daf000 - 0x109e19ff7 com.apple.framework.IOKit (2.0 - ???) <EEEB42FD-E3E1-3A94-A771-B1993B694F17> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x109e44000 - 0x109e46fff login.so (??? - ???) <48CD069F-68F5-32C4-BFAC-AC0EFB7B9489> /usr/lib/sasl2/login.so
0x109e4a000 - 0x10a1a4ff7 com.apple.MessageFramework (5.2 - 1257) <79752F7B-5663-3AB0-BE1F-013F605E39DB> /System/Library/Frameworks/Message.framework/Versions/B/Message
0x10a35a000 - 0x10a35cfff smb_nt.so (??? - ???) <CA57451C-A407-365D-A953-185167177CE8> /usr/lib/sasl2/smb_nt.so
0x10a360000 - 0x10a387ff7 com.apple.PerformanceAnalysis (1.10 - 10) <DD87C994-66D6-330A-BAF9-AB86BE125A62> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x10a3a5000 - 0x10a52fff7 com.apple.QTKit (7.7.1 - 2315) <BFC33B70-34F2-3940-A14A-3C51036589F0> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x10a632000 - 0x10a632fff com.apple.quartzframework (1.5 - 1.5) <2C13AE76-C86B-3D48-A583-121689190F74> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x10a637000 - 0x10a919fff com.apple.security (7.0 - 55110) <252F9E04-FF8A-3EA7-A38E-51DD0653663C> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x10aa37000 - 0x10aa6cfff com.apple.securityinterface (5.0 - 55007) <D46E73F4-D8E9-3F53-A083-B9D71ED74492> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x10aa9d000 - 0x10aaf4fff com.apple.Suggestions (1.1 - 85.1) <DE511C42-D2F2-309C-80EE-53862245DE22> /System/Library/PrivateFrameworks/Suggestions.framework/Versions/A/Suggestions
0x10ab37000 - 0x10acc1ff7 com.apple.WebKit (7534.53 - 7534.53.11) <2969964C-2759-3407-9EBB-C1304A556755> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x10ada8000 - 0x10add5fe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <7BEBB139-50BB-3112-947A-F4AA168F991C> /usr/lib/libSystem.B.dylib
0x10ade7000 - 0x10aecbe5f libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x10aee4000 - 0x10aee4fff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x10aee8000 - 0x10b0bcfff com.apple.CoreFoundation (6.7.1 - 635.19) <57B77925-9065-38C9-A05B-02F4F9ED007C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x10b210000 - 0x10b210fff com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x10b218000 - 0x10b531ff7 com.apple.Foundation (6.7.1 - 833.24) <6D4E6F93-64EF-3D41-AE80-2BB10E2E6323> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10b718000 - 0x10b8b7fff com.apple.QuartzCore (1.7 - 270.2) <F2CCDEFB-DE43-3E32-B242-A22C82617186> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x10b966000 - 0x10bb8efe7 com.apple.CoreData (104.1 - 358.13) <F1DA3110-C4DF-3F0A-A057-AEE78DE8C99D> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x10bc79000 - 0x10c87dfff com.apple.AppKit (6.7.3 - 1138.32) <A9EB81C6-C519-3F29-89F1-42C3E8930281> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x10cf01000 - 0x10cf74fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x10cfd7000 - 0x10cfe3fff com.apple.DirectoryService.Framework (10.7 - 146) <65C78AE3-89B8-3372-8359-31FD520781D5> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x10cfed000 - 0x10d028fff com.apple.LDAPFramework (3.1 - 120.2) <5633BDE9-BDCB-35CC-BC6B-B8E4CD011D51> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x10d03a000 - 0x10d086ff7 com.apple.SystemConfiguration (1.11.2 - 1.11) <A14F3583-9CC0-397D-A50E-17217075953F> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x10d0b7000 - 0x10d1c3fff libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
0x10d22d000 - 0x10d232fff com.apple.OpenDirectory (10.7 - 146) <A674AB55-6E3D-39AE-9F9B-9865D0193020> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x10d240000 - 0x10d247fff com.apple.NetFS (4.0 - 4.0) <433EEE54-E383-3505-9154-45B909FD3AF0> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x10d24f000 - 0x10d250fff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x10d25c000 - 0x10d45efff libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <38CD6ED3-C8E4-3CCD-89AC-9C3198803101> /usr/lib/libicucore.A.dylib
0x10d4f0000 - 0x10d4f6fff com.apple.phonenumbers (1.0 - 47) <0398EEEE-DBA1-36B6-AE0E-AABBDC17AF4F> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
0x10d4fb000 - 0x10d50bff7 com.apple.opengl (1.7.6 - 1.7.6) <C168883D-9BC5-3C38-9937-42852D719718> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x10d514000 - 0x10d5b6ff7 com.apple.securityfoundation (5.0 - 55107) <6C2E7362-CB11-3CBD-BB1C-348E4B10F25A> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x10d606000 - 0x10d654fff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
0x10d66c000 - 0x10d6e1ff7 libc++.1.dylib (19.0.0 - compatibility 1.0.0) <C0EFFF1B-0FEB-3F99-BE54-506B35B555A9> /usr/lib/libc++.1.dylib
0x10d73c000 - 0x10d747ff7 libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib
0x10d751000 - 0x10d756fff libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib
0x10d75e000 - 0x10d7a0ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x10d7b5000 - 0x10d7bafff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
0x10d7c4000 - 0x10d7cbfff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <0AB51EE2-E914-358C-AC19-47BC024BDAE7> /usr/lib/system/libcopyfile.dylib
0x10d7d2000 - 0x10d7e0fff libdispatch.dylib (187.7.0 - compatibility 1.0.0) <712AAEAC-AD90-37F7-B71F-293FF8AE8723> /usr/lib/system/libdispatch.dylib
0x10d7f2000 - 0x10d7f3fff libdnsinfo.dylib (395.7.0 - compatibility 1.0.0) <37FEFE78-BCB5-37EC-8E99-747469BCA4C7> /usr/lib/system/libdnsinfo.dylib
0x10d7fe000 - 0x10d802fff libdyld.dylib (195.5.0 - compatibility 1.0.0) <380C3F44-0CA7-3514-8080-46D1C9DF4FCD> /usr/lib/system/libdyld.dylib
0x10d808000 - 0x10d808fff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
0x10d810000 - 0x10d81aff7 liblaunch.dylib (392.35.0 - compatibility 1.0.0) <8F8BB206-CECA-33A5-A105-4A01C3ED5D23> /usr/lib/system/liblaunch.dylib
0x10d823000 - 0x10d829fff libmacho.dylib (800.0.0 - compatibility 1.0.0) <165514D7-1BFA-38EF-A151-676DCD21FB64> /usr/lib/system/libmacho.dylib
0x10d82e000 - 0x10d832fff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x10d83c000 - 0x10d83efff libquarantine.dylib (36.2.0 - compatibility 1.0.0) <48656562-FF20-3B55-9F93-407ACA7341C0> /usr/lib/system/libquarantine.dylib
0x10d849000 - 0x10d84aff7 libremovefile.dylib (21.1.0 - compatibility 1.0.0) <739E6C83-AA52-3C6C-A680-B37FE2888A04> /usr/lib/system/libremovefile.dylib
0x10d852000 - 0x10d853ff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x10d85d000 - 0x10d93afef libsystem_c.dylib (763.12.0 - compatibility 1.0.0) <FF69F06E-0904-3C08-A5EF-536FAFFFDC22> /usr/lib/system/libsystem_c.dylib
0x10d97f000 - 0x10d987fff libsystem_dnssd.dylib (??? - ???) <998E3778-7B43-301C-9053-12045AB8544D> /usr/lib/system/libsystem_dnssd.dylib
0x10d98e000 - 0x10d9c9fff libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
0x10d9e3000 - 0x10da03fff libsystem_kernel.dylib (1699.24.8 - compatibility 1.0.0) <C56819BB-3779-3726-B610-4CF7B3ABB6F9> /usr/lib/system/libsystem_kernel.dylib
0x10da1a000 - 0x10da1fff7 libsystem_network.dylib (??? - ???) <5DE7024E-1D2D-34A2-80F4-08326331A75B> /usr/lib/system/libsystem_network.dylib
0x10da2a000 - 0x10da33ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x10da3c000 - 0x10da3dff7 libsystem_sandbox.dylib (??? - ???) <5087ADAD-D34D-3844-9D04-AFF93CED3D92> /usr/lib/system/libsystem_sandbox.dylib
0x10da48000 - 0x10da49fff libunc.dylib (24.0.0 - compatibility 1.0.0) <337960EE-0A85-3DD0-A760-7134CF4C0AFF> /usr/lib/system/libunc.dylib
0x10da4e000 - 0x10da54ff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib
0x10da5f000 - 0x10da7cfff libxpc.dylib (77.18.0 - compatibility 1.0.0) <26C05F31-E809-3B47-AF42-1460971E3AC3> /usr/lib/system/libxpc.dylib
0x10da96000 - 0x10dabeff7 com.apple.CoreVideo (1.7 - 70.1) <98F917B2-FB53-3EA3-B548-7E97B38309A7> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x10dad8000 - 0x10dbdaff7 libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <22F1D1B6-1761-3687-9EFD-036EA15FB2E4> /usr/lib/libxml2.2.dylib
0x10dc0a000 - 0x10dc0afff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x10dc14000 - 0x10dc1afff IOSurface (??? - ???) <03F95CAC-569C-3573-B3D7-2D211B8BDC56> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x10dc24000 - 0x10de97fff com.apple.CoreImage (7.93 - 1.0.1) <0B7D855E-A2B6-3C14-A242-2CF2165C6E7E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x10df85000 - 0x10dfd9ff7 com.apple.ScalableUserInterface (1.0 - 1) <33563775-C662-313D-B7FA-3D575A9F3D41> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
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0x1145bf000 - 0x1145d9fff com.apple.CoreMediaAuthoring (2.0 - 890) <7BE57576-8EF5-3473-95E6-6191E239E3F0> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x1145f7000 - 0x114647fff com.apple.CoreMediaIO (210.0 - 3180) <C5B60D3E-71BE-3CD2-90FC-3B2F9961D662> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x11466c000 - 0x114e00fef com.apple.CoreAUC (6.11.04 - 6.11.04) <FFC336DF-C71F-3C93-8E93-5CBD9EEAE940> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x114e1e000 - 0x114e71fff com.apple.AppleVAFramework (5.0.14 - 5.0.14) <45159B9E-05BF-35B2-AF76-D933490FBFB1> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x114e7b000 - 0x114e7fff7 com.apple.CommonPanels (1.2.5 - 94) <37C6540B-F8D1-355A-806C-F93D8FB522AB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x114e8b000 - 0x114e8efff com.apple.help (1.3.2 - 42) <BF14DE49-F7E8-336F-81FB-BBDF2DB3AC09> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x114e94000 - 0x114eaaff7 com.apple.ImageCapture (7.0 - 7.0) <F15FC6FB-9E88-3BE9-BABE-0454D3A502A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x114ec7000 - 0x114ee4ff7 com.apple.openscripting (1.3.3 - ???) <4FACC89E-FDAA-3CA5-B5CD-1F4EEAEDF7CF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x114efb000 - 0x114efdff7 com.apple.print.framework.Print (7.1 - 247.1) <8A4925A5-BAA3-373C-9B5D-03E0270C6B12> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x114f07000 - 0x114f0aff7 com.apple.securityhi (4.0 - 1) <7146CB8E-B754-3B0E-A74E-77E9138A81C5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x114f11000 - 0x11500efff com.apple.avfoundation (2.0 - 180.30) <061DDF4C-E7BB-33D0-BEB9-0443ADF6EC8C> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x1150cb000 - 0x1150f6fff libpcre.0.dylib (1.1.0 - compatibility 1.0.0) <7D3CDB0A-840F-3856-8F84-B4A50E66431B> /usr/lib/libpcre.0.dylib
0x1150fd000 - 0x11518fff7 com.apple.CorePDF (3.1 - 3.1) <F81F99A9-7FF6-3A6A-92C7-78C76BA35777> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x1151dd000 - 0x115239ff7 com.apple.QuickLookFramework (3.1 - 500.10) <35BF320E-26F5-310C-9FA9-D60919B218EC> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x115274000 - 0x11527fff7 com.apple.DisplayServicesFW (2.5.2 - 317) <D1FE33BD-1D71-343F-B790-685253F1F701> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x11528b000 - 0x1152dfff7 com.apple.ImageCaptureCore (3.0.2 - 3.0.2) <68147E63-C211-361E-8B24-B5E0675B4297> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x115320000 - 0x115321fff com.apple.MonitorPanelFramework (1.4.0 - 1.4.0) <92364334-3B11-360B-89D8-447185FEC653> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x115329000 - 0x11539ffff com.apple.ISSupport (1.9.8 - 56) <2BEEF162-893F-356C-BD4E-8668F044A917> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x1153f0000 - 0x11540cff7 com.apple.frameworks.preferencepanes (15.0 - 15.0) <C1DF4A08-3CBA-3EEA-BA6E-3557F09052FE> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x115427000 - 0x115432fff com.apple.dotMacLegacy (3.3 - 267) <A7CC6E73-82CD-3057-9A83-894FA0CD7E6C> /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegac y
0x115444000 - 0x1155b0ff7 com.apple.syncservices (6.2 - 673.4) <A22B836D-5130-3057-AAB7-B2F628CE1975> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x115670000 - 0x1156e4fff com.apple.WhitePagesFramework (10.7.0 - 141.0) <CBEE0967-09B3-3074-AD96-C1CE06FDEA87> /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages
0x115727000 - 0x115765fff com.apple.bom (11.0 - 183) <F300B9EC-995E-33A7-9175-9F07D4B68F16> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x11577a000 - 0x115786ff7 com.apple.CrashReporterSupport (10.7.3 - 349) <5EB46C20-5ED2-37EE-A033-4B3B355059FA> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x115797000 - 0x1157eafff com.apple.iCalendar (5.0 - 104) <F7723132-0AA0-3FB3-AAD7-2112D294FDC3> /System/Library/PrivateFrameworks/iCalendar.framework/Versions/A/iCalendar
0x115821000 - 0x11582cfff com.apple.NSServerNotificationCenter (4.0 - 4.0) <5BACAC71-D10E-39D4-B7DC-AFEAFB9CF150> /System/Library/Frameworks/ServerNotification.framework/Versions/A/ServerNotifi cation
0x115839000 - 0x11589eff7 com.apple.coredav (1.0.1 - 115.20) <9FC6D2B1-2F99-3B38-9F54-3694726B2082> /System/Library/PrivateFrameworks/CoreDAV.framework/Versions/A/CoreDAV
0x1158f7000 - 0x11592ffff com.apple.CalDAV (1.0.1 - 51.3) <F9CEE587-4A98-337F-A3C7-15641FDB6C15> /System/Library/PrivateFrameworks/CalDAV.framework/Versions/A/CalDAV
0x11596a000 - 0x115977fff com.apple.KerberosHelper (3.0 - 1.0) <5223379A-8854-36CF-B15C-44E0107EEE4C> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper
0x115989000 - 0x1159a8ff7 com.apple.DotMacSyncManager (6.1 - 488.5) <63D5FE4D-35E4-33A3-BC50-8A48927B82FE> /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMac SyncManager
0x1159c4000 - 0x1159d8fff com.apple.syncservices.syncservicesui (6.2 - 673.4) <04BFF3F2-736F-37B2-B585-11D3A16F6A19> /System/Library/PrivateFrameworks/SyncServicesUI.framework/Versions/A/SyncServi cesUI
0x1159ea000 - 0x1159f3fff com.apple.AOSNotification (1.4.0 - 504.1) <0CD79695-6625-3BF4-A420-2612190EC2E0> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x115a01000 - 0x115a0cff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <9807F306-4081-34DA-9970-83A136E1E53F> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x115a18000 - 0x115a26ff7 com.apple.AppleFSCompression (37 - 1.0) <B6B7A560-DD9E-3601-8ACE-42C1FA738843> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x115a32000 - 0x115a3dff7 com.apple.aps.framework (2.1 - 2.1) <C8EB8D68-5E33-325F-B64D-CEAFE2EBB60C> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x115a48000 - 0x11675cfef com.apple.WebCore (7534.53 - 7534.53.11) <E37D145A-0BFD-3BE0-98A9-7F04CE9B6E6E> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x116e92000 - 0x116f1fff7 com.apple.imcore (7.0 - 900) <E4E8E633-39D4-343C-99D8-018EA6A670F7> /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/IMCore
0x116f56000 - 0x116fa6fff com.apple.imfoundation (7.0 - 900) <F3CB80AA-D7A2-3534-BE47-04B8D18EA6BD> /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/Frameworks/IMFoun dation.framework/Versions/A/IMFoundation
0x116fde000 - 0x116fe5ff7 com.apple.marco (7.0 - 900) <8312C3DD-BEDC-363A-B04A-A68A668D80B3> /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco
0x116ff2000 - 0x117032fff libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
0x117043000 - 0x117245fe7 com.apple.AOSKit (1.02 - 91) <78F90BCC-414B-38E0-908D-A17906CF31FF> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x117265000 - 0x117290fff com.apple.speech.LatentSemanticMappingFramework (2.8.10 - 2.8.10) <686A1AA0-AE00-3CFB-8DEE-C84B26C83157> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
0x1172a6000 - 0x1173a8ff7 com.apple.PubSub (1.0.5 - 65.28) <8251731B-2EAA-3957-82B6-3FF0E096645A> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x11741b000 - 0x11741bfff com.apple.AOSMigrate (1.0 - 1) <7D22554E-EDAE-3B37-AC47-96B0797F1781> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
0x1189c3000 - 0x1189d9fff dhx.so (??? - ???) <9AB7809C-2651-3FCF-9357-8E1CDEAB6466> /usr/lib/sasl2/dhx.so
0x1189e6000 - 0x1189effff digestmd5WebDAV.so (??? - ???) <8D39C8C0-ACCE-34D4-815A-87825A1A4492> /usr/lib/sasl2/digestmd5WebDAV.so
0x1189f4000 - 0x1189f7fff libcrammd5.2.so (??? - ???) <5EEE3304-D132-3C9B-A54D-C21D7C34DA28> /usr/lib/sasl2/libcrammd5.2.so
0x1189fc000 - 0x118a05fff libdigestmd5.2.so (??? - ???) <6DD64225-CFFF-379B-A5BA-5409F777F307> /usr/lib/sasl2/libdigestmd5.2.so
0x118a0a000 - 0x118a0ffff libgssapiv2.2.so (??? - ???) <DC1BA305-26FA-3CC7-8400-6A45521EF2A3> /usr/lib/sasl2/libgssapiv2.2.so
0x118a14000 - 0x118a19fff libntlm.so (??? - ???) <1B9D16BE-D0DB-31A3-8B84-7830509B5ECA> /usr/lib/sasl2/libntlm.so
0x118a1e000 - 0x118a25fff libotp.2.so (??? - ???) <1DDBDDF7-3F84-3AF0-A878-9E64EEBE0ED5> /usr/lib/sasl2/libotp.2.so
0x118a2e000 - 0x118a32fff libpps.so (??? - ???) <26172BC5-1758-3BE6-9B8D-F254A727478A> /usr/lib/sasl2/libpps.so
0x118a37000 - 0x118a3aff7 mschapv2.so (??? - ???) <B00D3743-D049-31D0-8CF1-8407B2A4838D> /usr/lib/sasl2/mschapv2.so
0x118a3f000 - 0x118a6dfff com.apple.DirectoryService.PasswordServerFramework (7.1 - 7.1) <B19E865F-0CB1-3B27-9D46-880F627D9930> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x118a82000 - 0x118a85fff shadow_auxprop.so (??? - ???) <DF9DE842-FBFA-368A-AA8C-E29CF334FF69> /usr/lib/sasl2/shadow_auxprop.so
0x118a8a000 - 0x118a8dfff smb_ntlmv2.so (??? - ???) <7FD517BD-EDCB-3FFD-88A8-8B5F6AEA9585> /usr/lib/sasl2/smb_ntlmv2.so
0x119382000 - 0x11938ffff libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <CBA71562-050B-3515-92B7-8BC1E2EEEF2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x119399000 - 0x1197fbff7 com.apple.RawCamera.bundle (3.9.1 - 586) <1AA853F4-E429-33E3-B4A9-6B019CCCC5E4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x119924000 - 0x11994fff7 com.apple.CoreServicesInternal (113.12 - 113.12) <C37DAC1A-35D2-30EC-9112-5EEECED5C461> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x1199a9000 - 0x1199adfff libCGXType.A.dylib (600.0.0 - compatibility 64.0.0) <37517279-C92E-3217-B49A-838198B48787> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x1199b4000 - 0x1199f7ff7 libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <85D00F5C-43ED-33A9-80B4-72EB0EAE3E25> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff687c3000 - 0x7fff687f7baf dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1046
thread_create: 3
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=213.4M resident=135.4M(63%) swapped_out_or_unallocated=78.0M(37%)
Writable regions: Total=73.1M written=18.2M(25%) resident=24.4M(33%) swapped_out=0K(0%) unallocated=48.7M(67%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 300K
CG image 4K
CG raster data 64K
CG shared images 3408K
CoreGraphics 16K
CoreServices 1084K
MALLOC 44.0M
MALLOC guard page 32K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 36K
STACK GUARD 56.0M
Stack 10.0M
VM_ALLOCATE 156K
__CI_BITMAP 80K
__DATA 22.6M
__IMAGE 528K
__LINKEDIT 42.3M
__RC_CAMERAS 232K
__TEXT 171.1M
__UNICODE 544K
mapped file 38.7M
shared memory 316K
=========== =======
TOTAL 391.4M
Model: iMac12,2, BootROM IM121.0047.B1D, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.61.4-P2P
Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
USB Device: iPhone, apple_vendor_id, 0x12a0, 0xfa130000 / 5I'm having the exact same problem. Mail won't open. The icon (a different icon) bounces once and then stops. I'm using OSX 10.4.3 and Mail version 2.05. This problem started when I upgraded from OSX 10.3.9 to 10.4.3. Mail, with the stamp icon, worked in 10.3.9. I had the same problem with Safari when I first upgraded to OSX 10.4.1, but upgrading to 10.4.3 solved the Safari problem. Does anyone have any idea what might be going on here?
-
Mail won't open and it won't let my computer shut down
mail won't open, the little light by the icon in the dock won't go away, it won't quit, and it won't let my mac shut down even if i let the battery die, it just goes to sleep until you plug it in. Someone please help me!!
Launch Activity Monitor (in /Applications/Utilities folder), find the Mail process, and force quit it from there. If this is NOT an admin-privileged account, then log out, log back in to an admin-privileged account, run Disk Utility Verify Disk. IF problems are reported, reboot from installer DVD and run Disk Utility Repair Disk from the installer DVD. Launch it from Utilities menubar item once the menubar is visible. If you are now running booted off the installer DVD, when repair disk is complete reboot normally and log back in to admin account and download 10.6.2 combo update from http://support.apple.com/kb/DL959 and reapply it. Then run software update from the menubar item. Let us know if that works or not.
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ITunes won't open after update; MacBook Pro, Mac OSX 10.6.8, iTunes version 11.1.5
iTunes won't open after update - help, please; MacBook Pro, Mac OSX 10.6.8, iTunes version 11.1.5.
i had a problem similar to yours and better yet, i have the fix for it. i downloaded maverick 4 months ago and was without itunes ever since. all itunes icon did was bounce. itunes would never open and whats more, is when i would try to update it, i would get a "thank you for downloading itunes!" page , but the download would never work. so i scoured the net for solves. nothing that worked. <4 months later> then last night i took a new approach. i decided even though maverick would not allow me to uninstall itunes, i would find a way to uninstall itunes. then i would reinstall back to 11.1.5 i was successful and heres what i did.
step one-
Back up your iTunes Library.itl file, found under ~/Music/iTunes
(even tho i didnt, i only had 3 artists in there at the time. and they didnt get erased but i advise you back up just in case.)
step two-
download itunes 10.7 from apple. i used this link Download it from Apple here
(i pulled the link from Aarons website (awesometast.com). you download 10.7 however you want but i used the link above and have had no issues).
although im not sure you need to do this step ( you may be able to download 11.1.5 itunes without 10.7, i did because i was following intructions from http://awesometoast.com/downgrading-to-itunes-10-7-from-itunes-11-on-osx/
step 3-
open Terminal
step 4-
enter in these 3 commands hitting return after each line. 1st line nothing seems to happen, 2nd line nothing seems to happen and 3rd line gives you a warning and requires password to continue. when i did it, my password didnt appear as i entered it and i hit return without looking, so i entered it in again, although im not sure i had to the 2nd time.
killall iTunes
killall "iTunes Helper"
sudo rm -rf /Applications/iTunes.app/
step 5-
drag off and dump the itunes icon (which now has the ? shadow in it) off your dock.
step 6-
install 10.7 itunes you downloaded earlier. (not sure if this part is neccesary. you may be able to just download 11.1.5 but i downloaded 10.7 because i was following Aarons steps.) itunes now works.
step 7-
go to apple and update to 11.1.5 itunes. install it. open it and you have itunes 11.1.5 in perfect working order. assuming you have a decent internet speed for the downloads, the whole process takes very little time.
with those steps above, you can solve itunes just bouncing and not launching issues and also the "thank you for downloading" and nothing downloads issue. enjoy. also i would like to give a shout out to http://awesometoast.com and thank Aaron for the knowledge that enabled me to get itunes back into my life.
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