Major Issues with Premiere Pro CC

I am currently having some major issues with Premiere Pro CC running on my macbook pro(specs below).
I am trying to export a 4 minute video using the vimeo 1080p export settings as I usually do, and it takes about 10 hours to export the video. On cs6, a similar project would take 5-10 minutes.
Also, the video that was exported contained a lot of clips that came out choppy and low quality.
I am currently on the phone with tech support, and they cannot seem to figure out what is wrong.
I have seen a few post about CC having issues with amd cards, but nothing has been confirmed yet.
Any help would be greatly appreciated since this job is past due due to these issues.
2011 MacBook Pro
i7 2.2
16GB Ram
256 SSD + 750GB HD
AMD Radeon HD 6750M 1GB

You neglected to specify exactly which release of PPro CC you are running. There have been 5 of them.
If you're on CC7.2 or 7.2.1, then you may be hitting the same problem discussed in one of these threads:
RGB Curves: http://forums.adobe.com/message/5929088?tstart=0#5929088
http://forums.adobe.com/message/5934916?tstart=30#5934916
http://forums.adobe.com/message/5935386?tstart=0#5935386
The first thing to try is switching Renderer to Software Only.

Similar Messages

Graphics Card issues with Premiere Pro CS4

Hey there,
I've placed the screenshot of my problem at the bottom of this post.
I'm having lots of issues with premiere pro CS4 and editing videos since I upgraded to Windows 7. I have some .mpg and .MP4 videos. Both of which play fine in WMP, VLC, WinAmp, VirtualDJ etc. But when I load them into PPRO CS4, as you can see in the screenshot they go green and pink. And they don't move. I.e you see one still image and hear only audio.
Now a fix I have found for this is to uninstall my graphics card. But this is no way an option to edit videos, as the resoultion goes from 1920 x 1080 to 1024 x 768.
I should add that I am runnig the following system:
Dell Vostro 1000 Latpop
Windows 7 Ultimate 32Bit
2.00Ghz AMD Sempron Processor
2GB RAM
ATI Radeon XPress 1150 Graphics card
I have the latest graphics card drivers installed. I am just wondering what the problem is, and a potential fix. Would be great to hear any advice,
Regards,
Adam.

OK, here are some other things to think about:
ATI/AMD Catalyst seems to have an issue with one of the latest versions, maybe rollback to an earlier version.
Depending on your OS, check Hardware Acceleration (though this usually affect smoothness of playback) in Control Panel>System>Hardware>Advanced.
Check your OpenGL settings.
In Catalyst, turn OFF any GPU Acceleration
That's about all that I can think of for now, and those are shots in the dark.
Good luck,
Hunt

Massive Lagging and issues with Premiere Pro CC 2014

For the last year we have been in post on our feature documentary. We have roughly 15TB of footage that is all stored on a raid coming into our edit suite via fibre (I don't know much of the technical information about it other than it's trustworthy and works for the other suites in our facility). We're in the final stretch and locking edit February 1. But the issues we're experiencing are making it very difficult to advance and fine tune the edit.
Over the last month or two performance with Premiere has been getting worse and worse. We are experience lag in actions when editing. It could be as simple as moving the mouse, clicking or copy/paste which can result in freezing or lag where we have to wait a few seconds or minutes for the program to catch up with itself.
We've been trying to figure out what is going on and if we can do anything to eliminate these issues. We have removed all cache files. We have eliminated any unnecessary or old sequences from our project file.
I will note that our project file is massive. It's currently about 1.15gb in size. Our sequence is a little hairy also. Not sure if this could be causing issues, but it hasn't in the past. See image below.
Running latest version of Adobe Premiere CC 2014.
Mac Pro
OSX Version 10.9.5
Processor: 2.7 GHz 12-Core Intel Xeon E5
Memory: 64GB 1867 MHz DDR3
www.animaleast.com

Mark Mapes wrote:
This is a known issue introduced in CC2014.0. Some h.264 encodes have blurriness or noise periodically in some areas of the frame. The problem is most pronounced in regions of the frame with very little detail, like grass or pavement--or the T-shirt in the sample frame. We are working on a fix. Before you ask when the patch will be forthcoming, I'm not authorized to even hint at the timeframe.
Unfortunately, the only real workaround is to export to a format other than h.264. If that's not an option for you, then your best bet is probably to keep working in CC7.2.2 until the patch is released.
Sorry, but thats not completely true and by far not the correct answer:
The problems with random artifacts occurred with the introduction of a new version of H264 in CS6 but there you still had the option to export with the previous H264 Version via Media Encoder.
Since the previous H264 version is not available in CC, using CC7.2.2 is not a solution either.
BTW
Updating to CC and using the new Mac Pros with Mavericks is currently a total mess - no open cl rendering, random crashes, no usable h264 ... thanks adobe!!
... but we can track masks in premiere now ... wow!

Any issues with Premiere Pro CC and Avid Media Composer on same system?

Hi all:
Searched around for this but couldn't find similar question.
Am a long time Premiere Pro user, but have something coming up where I'm having to use Avid MC to collaborate with a staff editor for the duration of the job. Am wondering if I should expect any conflicts or issues to installing both Premiere Pro CC and Media Composer on the same system? Any insight would be most welcome.
Running Adobe CC on a Windows 7 HP Z820, Dual Xeon Processors, 128Gb RAM.
Thanks!

hi Jim,
well it turns out that Premiere update 7.2.2. put my computer into disarray, and caused my multi-camera monitor to lag (about 6 seconds) behind my program monitor .. so my my multi-cam monitor (with my 2 or 3 camera feeds) would be playing footage that is 6 seconds or so BEHIND what was playing on the program monitor.
that's the gist of it..
anyway the fine folks at Adobe, talked me through the process of going back to premiere 7.2.0 and that fixed the issue.
i hope future updates resolve this issue so that i can get back up to the minute on my software
thanks
jahZ

QTFC Issues with Premiere Pro CS4?

Hello there.
So recently, I have been having issues with my adobe programs. I have the Master Collection CS4 and when I launch programs like After Effects, it tells me the following.
"QuickTime functions will be disabled because a compatible version of QuickTime could not be found"
and here's my real issue. When I go to launch Premiere Pro CS4, I get the following error.
"Adobe Premiere Pro.exe - Entry Point Not Found
The procedure entry point QTCF_CFUniCharGetUnicodePropertyDataForPlane could not be located in the dynamic library link QTCF.dll"
I click OK and it pops up again, then premiere launches. How do I get rid of this error? I have tried reinstalling Master Collection and Quicktime but that didn't help.
I cannot afford to reformat computer as I'm very busy and need my programs to work.
Thankyou for your time and support.
-Matthew.

To answer your question. I had the same problem that you had. I was using Quicktime 7. So I downgraded by downloading Quicktime 6.4
Here's a link:
http://docs.info.apple.com/article.html?artnum=120297
So I installed QT 6.4, and the error message is no longer there. But there is another issue, I try to import or find a file that is a .mov and it says File format not supported. Which is weird because you get that if you don't have quicktime installed. That may be an entirely different problem. But hope this at least helps you answer your question.
UDP&R Staff
http://udpr.bluangelnet.com

H.264 encoding issues with Premiere Pro CC 2014

After updating to Premiere Pro CC 2014 yesterday, I see encoding artifacts on my H.264 exports.
Same source video imported into CC v2014 and v7, and exported using the YouTube 1080p 29.97 fps settings. The artifacts manifests itself as softness/blurriness in parts of the image every few seconds, especially notice the area with a red circle below.
Here are the source file (GoPro HERO3 Black Edition), the v2014 render and the v7 render.
Original: https://drive.google.com/file/d/0B2rJe0xgMTxFYXJiMjZpZ0stUzQ/edit?usp=sharing
CC v2014 render: https://drive.google.com/file/d/0B2rJe0xgMTxFQ1B0Z09GS3I0a1E/edit?usp=sharing
CC v7 render: Premiere Pro CC.mp4 - Google Drive
[Version numbers corrected.]
Message was edited by: Jim Simon

Mark Mapes wrote:
This is a known issue introduced in CC2014.0. Some h.264 encodes have blurriness or noise periodically in some areas of the frame. The problem is most pronounced in regions of the frame with very little detail, like grass or pavement--or the T-shirt in the sample frame. We are working on a fix. Before you ask when the patch will be forthcoming, I'm not authorized to even hint at the timeframe.
Unfortunately, the only real workaround is to export to a format other than h.264. If that's not an option for you, then your best bet is probably to keep working in CC7.2.2 until the patch is released.
Sorry, but thats not completely true and by far not the correct answer:
The problems with random artifacts occurred with the introduction of a new version of H264 in CS6 but there you still had the option to export with the previous H264 Version via Media Encoder.
Since the previous H264 version is not available in CC, using CC7.2.2 is not a solution either.
BTW
Updating to CC and using the new Mac Pros with Mavericks is currently a total mess - no open cl rendering, random crashes, no usable h264 ... thanks adobe!!
... but we can track masks in premiere now ... wow!

New NVIDIA Driver issue with Premiere pro

Laptop
Windows 7 pro x64
Intel Core i7 2.7ghz
16 gig ram
NVIDIA GTX675MX driver version 314.07 2013.2.18
Hello, I had to update the driver due to premiere stating I had an outdated driver. After installation everything seemed fine however today when I opened premiere my source and preview windows showed black, no video. My edits and source files were all still there. Sound from my clips played but no video. I have Mercury playback set to hardware. When I switch it to software the video images return. Has anyone else had an issue with this driver in Premiere pro and did you find a solution? I did a search and this seems to be an issue with drivers. Hope they fix it in the next update. Thanks.

Thank you everyone, I just figured it out. For some reason in my NVIDIA Control panel-Manage 3d settings-Global settings Preferred Graphics processor drop down was set to Auto-Select. I switched it to the NVIDIA card and everything seems back to normal. Phew!
Harm, I used your system configuration guide to set up my system. That really helped take the confusion out of proper system configuration. Thank you for writing that.

MXF issues with Premiere Pro CS6

Hello,
I am having trouble using Canon XF300 MXF files in Premiere Pro CS6 v6.0.2. I am using the media browser (tried icon and list view) to import footage (first importing to internal HD via the Canon XF Utility). I can import and play audio and video for all files under 2.05 GB but PPro limits any file longer than 30 seconds to 30 seconds.
Alos, Canon cameras cut files over 2.05 GB into separate MXFs. Most of my footage are interviews over 10 minutes long so I have 3 or 4 separate MXF spanned files for each clip. Premiere is having most trouble handling these files. First of all it limits them to 30 seconds each. Then, when I import them and drag them into a sequence it will only play audio from the first spanned file, even if video from the second sapnned file is playing.
I have tried merging all spanned files using Canon XF Utility's 'Export to MXF' function. As a result I have one 10 minute long MXF file but when I import it to PPro it still limits it to 30 seconds.
I made the change to PPro because of the ability to edit various formats in a single senqunce without tanscoding. I recently purchased a Sony FS700 and FCP7 couldn't really handle the MTS (or clipwrapped movs). Premiere handles them perfectly but can't handle the MXFs. So currently I am finding myself going into FCP7, logging and transfering the MXFs and transcoding them to .movs using the Canon XF plugin for FCP7 and then importing those to Premiere (they work fine this way)...but of course its a hassle to do with hundreds of clips per shoot.
I also noted that VLC 2.0.x versions can't handle the MXFs so well (video plays fine, audio at double the speed) but VLC version 1.0.3 handles them ok as long as I dont forward the video.
Any help is greatly appreciated.
Computer specs: Mac Pro 2.66GHz 12 core, 16 GB RAM running latest Snow Leopard update.
Clips shot at: 29.97 fps, 50 Mpbs, HD 1920x1080.

(first importing to internal HD via the Canon XF Utility)
Try skipping any special software and just use Windows Explorer (or Finder).

Crashing issues with Premiere pro Cs6

When I use Premiere Pro CS6 it tends to crash and it also tends tends to make the video pink and green looking, and it also sometimes flips it upside down and turns it black and white. So I was wondering if auto-saving had anything to do with it or if my camera or cpu had anything to do with it. I re-installed the program once, I also tried converting my video files to h264 before bringing them into Premiere. I use a Sony HXR MC1500p, and I am not using PAL by the way (or maybe I am and I am unaware), I really dont understand PAL and NTSC anyway.
Camera Specs:
http://www.bhphotovideo.com/c/product/759003-REG/Sony_HXR_MC1500E_HXR_MC1500E_Shoulder_Mou nt_PAL.html
CPU Specs:
http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3844129&CatId=1 14
Please Help me!
Thanks, Ryan

1st. You don't have convert you videofiles they are AVCHD so OK for Premiere Pro.
2nd. The edit PC (with Pro pro) is far better off with Intel CPU, Nvidia GPU, lots of harddiscs, >800 watt gold PSU, big CPU cooler etc etc..
3rd. Read a few hours at the hardware department. And you could build a nice machine for $1500,- to $3000,- yourself or order at ADK.
http://forums.adobe.com/community/premiere/hardware_forumhttp://

IMPORT ISSUES WITH PREMIERE PRO CC

Ok so i open up premiere pro.....
i double click the project folder to import a file, it does it without a problem...
On my 2nd attempt when i double click the software stalls.. So the mouse moves but nothing in premiere pro is clickable, everything is kind of frozen.
I went to task manager and end process. Then tried again this time through file > import same thing does the first one , stalls on the 2nd.
I had problems sending to encore with the latest update 7.2.2 so i went back to the december update 7.2.1 everything has been fine for two weeks, now this just out of the blue. Not sure how something can stop working overnight !
Im thinking if i go to to newest update it might work but then i wont be able to export via the queue in AME.
So i either choose not to import or export..... what a great software premiere pro has become.... I use to praise it to all proffesionals in the industry now having the most pettiest of problems... !!!
Some assistance would be great

I dont understand why you
double click the project folder to import a file
I import footage to a Bin in the Project Window by selecting the media (clips) in the Media Browser.
I dont understand this...
Im thinking if i go to to newest update it might work but then i wont be able to export via the queue in AME.

Big Issues with Premiere Pro CS3 and Boris Graffiti 5

Is anyone else having major problems running Premiere CS3 with Graffiti 5 or the Graffiti update 5.1? I've downloaded every know driver, update, etc.. and I still lock up when trying to build a composition. After working on this for over 6 hours today, I finally uninstalled Graffiti 5. My system is brand new, been editing 14 years, but this is unbelievable. Even my tech is having problems running these two programs together. Any help would be appreciated.

Have you asked if they are CS3 compatible?

Audio Hardware issues with premiere pro cc

I'm having some trouble enabling my usb mic. Whenever I try to click the "enable track for recording button" in the audio track mixer I'm met with a message that states that I cannot record without adding a valid input device. So I do preferences > audio hardware. Here I'm met with two things 1) the ASIO Hardware section and 2) the Output Mapping section. No where can I find a Input selection dropdown menu. I've recently found my mic under the ASIO Hardware dropdown, but the issue is further drawn out. When I return to the Audio Track Mixer I cannot press the "enable track for recording" button. I'm not entirely sure what's happening here. I'm using a Mac.

hi Jim,
well it turns out that Premiere update 7.2.2. put my computer into disarray, and caused my multi-camera monitor to lag (about 6 seconds) behind my program monitor .. so my my multi-cam monitor (with my 2 or 3 camera feeds) would be playing footage that is 6 seconds or so BEHIND what was playing on the program monitor.
that's the gist of it..
anyway the fine folks at Adobe, talked me through the process of going back to premiere 7.2.0 and that fixed the issue.
i hope future updates resolve this issue so that i can get back up to the minute on my software
thanks
jahZ

Parameters synchronisation issue with Premiere Pro CC

Hi,
When I ask Premiere to synchronize my parameters, all begins well but at the end of the process I get an error message "error during synchronization".
Synchronization seems to work fine with Ae and Ps...
Does somebody know this issue?
Thanks in advance

This forum is actually about the Cloud, not about using individual programs
Once your program downloads and installs with no errors, you need the program forum
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
http://forums.adobe.com/community/premiere?view=discussions
When you go to that forum, you need to provide a LOT more information
-PPro Information FAQ http://forums.adobe.com/message/4200840

Hard core lefty has major issues with MacBook pro trackpad

I'm a really hardcore lefthanded person. Like everyone I've been getting all the hype about the Magic Trackpad, which is just a standalone version of the trackpad on my MacBook, on the iPhone, iTouch, etc. I touchpad mouse with my left hand.
When I got the machine, I turned OFF all the bells and whistles swipes, etc. of the touchpad except the right click option because all it did was ruin my productivity. I could find nowhere to reverse the strokes to accommodate lefthanded use. Am:
1)I'm dim and don't know where to look for the change or what magic words to enter into the computer help.
2)It's not possible.
3)Apple doesn't care about creative lefty types anymore.
I hope someone at Apple is listening, because as a 20+ year PC user, (touchpads for 10 years) I absolutely love everything else about the MacBook Pro...
HELP!

Take a look at Better Touch Tool - VersionTracker or MacUpdate - which enables you to make customizable gestures.
Being a rightie I'm not sure I quite understand the issue. The 'right-click' function can be set to either the right or left corner. The other gestures don't seem to have any sort of 'handed' peculiarities, but then I've never tried them with my left hand.

Problem with Premiere Pro and Creative Cloud.

Hello, I have 2 big problems, when I lauching Premiere Pro, the software closes automatically after 5 seconds. It's the same thing with Photoshop. The second is about the software of Creative cloud, there isn't any information in the software, just a white page.. Please help me !

Neoriser are you referring to the Creative Cloud Desktop application being blank?
If you are facing crashing issues with Premiere Pro CC I would recommend posting a separate discussion in the Premiere Pro forum at http://forums.adobe.com/community/premiere.

Major Issues with Premiere Pro CC

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