Make a Document  private

hi
An agent attaches a internal document to a case transaction.
How can the agent make it private so that it cannot be seen by the customer in ICSS?
Thanks

Mac OS X does not have this option for folders. One way is to use Disk Utility to create an encrypted disk image (this is how I store my financial information, for example). This kbase article describes the process:
http://support.apple.com/kb/HT1578
When you enter the password, be sure the box to store the password in the keychain is UNchecked.
Alternatively, you can use 3rd party software. Crypt3 can encrypt files or folders. The paid version of Hide Folders can also password protect them.
Crypt3: http://www.dekorte.com/projects/shareware/Crypt/
Hide Folders: http://www.altomac.com/hide_folders/

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