Many problems with software activation with software purchased online
All:
In the last few weeks, I have had a lot of problems with software activation.
I purchased 10 copies of Office. 5 would not activate. I took the software back to the local as suggested by customer service, but was denied an exchange.
I purchased 7 copies of Adobe Photoshop elements. 3 activated, the rest did not.
What is going on? Can I get these replaced, refunded, or activated?
Thanks.
Greetings captainkeys,
That’s quite the amount of software to purchase! I’m sure you were quite disappointed to find that not all of the software codes seemed to be activated, delaying your use of the software. I’m glad you’ve reached out to us in multiple ways to see what options are available to you, and I apologize if we have been unable to find a resolution for you.
Using the email address you registered with the forum, I was only able to locate eight copies of Microsoft Office, and couldn’t locate any copies of the Adobe Photoshop Elements. That being said, I was able to see that some of the codes did fail to process through the activation process. I would be happy to look into getting these activated for you.
That being said, I am sending you a private message to gather further information from you. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message
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