Material transfer from SAP R/3 to SAP Business One is blocked

Hello experts,
Please I need your help for the following scenario:
Our client has B1iSN and SAP R/3 in the headquarter company and B1if and SAP B1 in the subsidiary. The material transfer from SAP R/3 to SAP Business One failed and the following message is diplayed:
Result message :
com.sap.b1i.xcellerator.XcelleratorException: XCE001 Nested exception: com.sap.b1i.bizprocessor.BizProcException: BPE001 Nested exception: com.sap.b1i.xcellerator.XcelleratorException: XCE001 Nested exception: com.sap.b1i.xcellerator.XcelleratorException: XCE001 Nested exception: java.lang.RuntimeException: DI Error: (-2028) No matching records found (ODBC -2028)
The Material database transfer is blocked due to message in status
failure which block all other messages.
We tried to restart the server (Business One and B1iSN) but it didnu2019t solve the issue.
Any idea please? Thank you.

Hi Nadia,
did you check the WRITE-POLICY settings of your scenario?
when reading the displayed DI Error message, it looks like B1iSN is trying to update an B1 item which does not exists.
Please open SAP B1iSN Tools -> Development Tools -> Graphical scenario Design and select your Bizpackage, BizStep and BIUMETA.
Open the WRITE-POLICY symbol and check the entries:
Insert on Exist = error or fallback2U
Update on Miss = fallback2I
The Update Policy should stay to value regular.
To activate changes of the WRITE-POLICY please deactivate, modify and reactivate your Business Process instance.
If a WRITE-POLICY change has no effect, please check your data mapping (BIU) and especially the parameter <QueryParams>, which mustn't be filled for "insert/Add" operations into B1.
Best regards
Bastian

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