MBP running at a snail's pace, and a myriad of other interrelated issues, please help :'-(
Hello, my MBP is running very slowly, MS Office for Mac constantly freezing, Safari constantly freezing, various little issues are arising with many different functions/programs when I try to use them; i.e., the enter key will just stop working in Excel or my Adobe Acrobat will shut itself down out of nowhere, Finder freezes and/or won't relaunch; these are just a few examples, but the overall theme is that I am experiencing problems in usability and functionality with my MBP across the board. There is no rhyme or reason to any of it, and all programs and apps seem to be affected. I first began noticing the problems upon installation of the Yosemite upgrade so initially thought that was the issue, but I have since found that malware items have added themselves to my Safari extensions. I found instructions to remove them entirely, but could not find them anywhere on my computer other than the Safari extensions when I followed the steps provided. I tried clicking "uninstall", but had no luck, which is not surprising since I am pretty sure the "uninstall" option listed with the extension is just part of the malware. I have "disabled" the extensions, but that didn't do anything. I'm sure that they have implanted themselves elsewhere and are lurking in the shadows of my operating system and wreaking havoc throughout my computer.
The whole situation is making it extremely difficult to get anything done, and if I don't fix it soon it is going to be the major contributing factor to my complete mental collapse.
PLEASE HELP!!!
I tried to find suggestions in other areas of the Apple Support Community, and found the EtreCheck tool in one of the discussion threads. I ran the report on my system, and it looks like my MPB is riddled with problems. I don't even know where to begin in order to correct them. I am not sure if the malware has just taken over and is behind all of these, or if I am dealing with several different sources of trouble.
Any help with this would be much appreciated, the EtreCheck report is as follows:
Problem description:
MBP usability decreased significantly after installing Yosemite. Computer constantly freezing and completing any task in any program/using any function of MBP takes 5-10x as long as it used to.
EtreCheck version: 2.1.8 (121)
Report generated February 8, 2015 at 7:53:07 AM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 364
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 4 days 17:53:1
Disk Information: ℹ️
ST9500325ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (332.61 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Kies.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.26 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.26 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.26 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.26 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.26 - SDK 10.6) [Click for support]
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.rcd.plist
[killed] com.apple.recentsd.plist
[killed] com.apple.SafariNotificationAgent.plist
9 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.coresymbolicationd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.GSSCred.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.installd.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.sandboxd.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
15 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[running] com.canon.MFManager.plist [Click for support]
[unknown] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[unknown] com.oracle.java.Helper-Tool.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.divx.agent.postinstall.plist [Click for support]
[loaded] com.kodak.KODAK AiO Firmware Updater.plist [Click for support]
[loaded] com.kodak.KODAK AiO Software Updater.plist [Click for support]
[running] com.kodak.StatisticCollection.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox UNKNOWN (missing value)
bomgar-scc-20140103-113305 UNKNOWN (missing value)
KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
AmazonMP3DownloaderPlugin1017277: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.2 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 [Click for support]
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: ℹ️
Saveonmac
iMedia Converter Deluxe
MacVeXe
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
DivX [Click for support]
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
16% WindowServer
11% SophosAutoUpdate
8% com.apple.WebKit.Plugin.64
8% Safari
2% SophosUIServer
Top Processes by Memory: ℹ️
120 MB Safari
116 MB SophosWebIntelligence
43 MB SophosScanD
43 MB InterCheck
39 MB WindowServer
Virtual Memory Information: ℹ️
44 MB Free RAM
751 MB Active RAM
724 MB Inactive RAM
1.21 GB Wired RAM
60.34 GB Page-ins
819 MB Page-outs
The minimum requirement is 2GB, but most people think 4GB is the bare minimum.
I primarily buy from Crucial, Other World Computing, or MemoryTen. As long as they have a "configurator" where you pick you exact Mac from a list and it lists all the compatible memory for that Mac, AND it has a lifetime warranty on the RAM, it should be ok. Macs are very picky about the RAM because they use it to its full capacity. If there are any faults in the modules, it will crash.
There are suggestions for sites in other parts of the world on the EveryMac website. Look down in the Section for RAM where you'll find links to their sponsors (OWC is the US-based one).
In Apple's world, there is a difference between and "Upgrade" and an "Update." Updates should generally be installed as they patch vulnerabilities and fix bugs.
Upgrades on the other hand are an entirely new Operating System (OS). A change in the OS can cause many problems with your installed software as it may not be compatible with the changes. It may rely on programming interfaces that have been removed. They should know that they will be removed as Apple publishes those facts many years prior to removing the features.
An Upgrade takes you to a major, new version of software whereas and Update just makes changes to the same major version of the software.
Yosemite was an Upgrade, not an Update.
Similar Messages
-
I removed Version 4. I had trouble getting Norton on the toolbar and it will not support the Yahoo toolbar with many of my bookmarks. I down graded and now it open a new window with each website...I am not use to this clutter since I quit using IE in favor of you
Right click any tab and choose "Bookmark All Tabs".
-
here are my most recent crash reports:
Date Submitted
bp-da1998e7-6252-40a4-8638-6809a2150324 3/24/15 6:29 PM
619A9D8B-AD87-4301-B257-DDB17193476F 3/24/15 6:07 PM
AED1E921-0AF6-4424-A50F-EFA694A5746B 3/24/15 5:42 PM
bp-d502dd39-9eac-4b8e-a02e-8ffbb2150324 3/24/15 5:41 PM
B6B43039-95DA-4840-8C84-689A1D28B6B7 3/23/15 6:11 PM
0ECA54F3-9DC0-4936-B915-B2EA90FD1759 3/23/15 6:09 PM
E07BFB34-70C8-4EFD-B9D3-217D13A898F0 3/23/15 6:02 PM
856B58AA-26EC-44DB-90DD-4FD454B7ECC6 3/23/15 11:39 AM
CF15349D-C359-4BEB-8DD7-48F56C2582DD 3/19/15 11:43 AM
C64F11BD-E836-460C-86A2-DF03B443B2CE 3/18/15 4:22 PM
6EF71792-A53B-447C-A76F-7A9119AB8BC9 3/18/15 11:23 AM
8FF94A5E-C816-41DC-93A6-11CF0B9AF0AA 3/9/15 11:11 PM
336B8AD2-67F1-4201-9DE7-EB83231A98B8 3/9/15 11:07 PM
5944594D-C04C-4B03-9DA1-B19B4B0D5B01 3/6/15 2:27 PM
A58DFCC6-C437-4D93-9E83-81F5414C5196 3/6/15 1:58 PMIs it possible that there are more than on installation of Flash?Hello,
To disable hardware acceleration in Flash Player:
#Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page].
#Right-click on the Flash Player logo on that page.
#Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open.
# Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/>
# Remove the check mark from '''Enable hardware acceleration'''.
# Click '''Close''' to close the Adobe Flash Player Settings Window.
# Restart Firefox. -
Have problems with Mail on MacBook running OS X Mavericks. It suddenly became stuck: won't quit and won't display any messages. Please help.
Select Force Quit from under the Apple menu and select Mail (it may say that it isn't responding).
Clinton -
I recently brought a iMac OS X version 10.7 PC, when I try to run Scott Trader real time streaming quotes, it contantly *****, and causes all other widowns frozen, please help me to resolve this problem, or i have to give up this PC and return it to the store....
thanksI use e-trade and a couple of times, years back, I found them behind the Java updates.
So, now I install new Java platforms on my backup disk and test the streaming data on that first because I know it will be over-written that evening with my nightly backup.
Of course, since I began doing that there hasn't been a problem. Do the same with printer driver updates.
Anyway, call ScottTrade and howl! Tell them how many Macs are out there and why aren't they in Apple Developers Program? -
I installed windows 7 on my macbook pro. all is working but lan adaptor and sound od laptop is not working. please help me or send the link where i can download the these drivers.I have lost my resource cd .
If you are running Lion or Mountain Lion, the drivers are downloaded from within Bootcamp Assistant. If you are running Snow Leopard the drivers are on your Snow Leopard install disk.
Read the Bootcamp Install Guide for your version of OSx. http://www.apple.com/support/bootcamp/
Bootcamp questions should be asked in the Bootcamp forum where the Bootcamp gurus hang out https://discussions.apple.com/community/windows_software/boot_camp -
My mountain lion OS hangs like windows does and sumtimes have visual glitches like the drop down menu's are half visible. Sometimes it slows down at every point. And its just 2 months old. Please help.
Isolating Issues
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try a restart.
Run Disk Utility/Repair Permissions. Run until it reports no errors. If there is a recurring error, see the article on what permission errors can be ignored.
Disk Utility
Disk Utility Repair Permissions You Can Safely Ignore
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About
General information.
Isolating issues in Mac OS X
Troubleshooting Permission Issues
Step by Step to Fix Your Mac
Upgrade Nightmares -
Battery finishes in 2h 20 min maximum. Cycle count 375 and condition is normal. what to do please help????
No i have checked thorougly i dont have any window emulation parallel. i had a problem with my charger some days back that Apple replaced me. but after that i started having battery timing 2h 20 min maximum. the details about the MBP are as:
MacBookPro6,2
Charge Information:
Charge remaining (mAh): 2375
Fully charged: No
Charging: No
Full charge capacity (mAh): 6046
Health Information:
Cycle count: 376
Condition: Normal
Battery Installed: Yes
Amperage (mA): -1569
Voltage (mV): 11043
and (eww) i have read the related article linked http://support.apple.com/kb/TS1473 . though I could not understand the 5th point of this article but i think there is no problem about that.. PLEASE HELP -
I can't connect to Internet. On the list of network connections it has Wireless and thats it. My network isn't on there. I reset connections and there wasn't no change. Please help.
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
I bought Apple TV3 , it was working fine until today and stopped showing the status light. Please help.
try another cable it's a std cable that most consumer electronic use
if that does not help then I would try to connect it by a microUSB cable to see if I could restore the firmware from a computer running itunes
if that does not help then I would say that the appletv have died -
Can this be safely removed and how without causing other security issues???
Having repeated problems with FF hanging and/or closing unexpectedly. Problem listed is always "plugin-container.exe has encountered a problem and has to close". Running version 3.6.15. Can this be safely removed and how without causing other security issues???
Disable the plugin-container for some or all 4 plugins. <br />
http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins#Disabling_crash_protection -
hello,
i restored and updated my iphone 4 to the latest version of 5.1.1 and after that when i connect my mobile to i tunes all i see is a big rectangle and a apple logo on left and a small lock on right side please help me fix this problem.I sloved this issue by resting my phone from settings>general>reset>reset all settings...the problem will be fixed
-
Mid 2010 15" MBP i5 A1286 POWER ISSUE-PLEASE HELP-
The MBP works fine when mains connected but the only issue is every time I take the charger out it shuts down on me!!! So I have checked with a multitester & looks good the only thing i find hard to check for power is the battery itself as its hard to get a good connection, also I took to local Apple store & they checked with a new battery but said its still same issue so the guy disconnected nearly all the connecters off to check if they causing issue & he said now the battery is charging.
So they still have the laptop to do further tests etc, but I’m not sure what could be the problem hear as maybe there is some component which is bad so the battery’s not charging or what else could be the issue please help & advice as I’m really confused as if it was something to do with the logic board then surely it would not even charge even after checking with the multitester or like Apple genius done by disconnecting other components...
ANY HELP OR ADVICE WOULD BE HELPFULL,
THANKS GUYSTHANKS FOR THE HELP GUYS!!! BEEN AROUND 5 DAYS & NOT ONE PERON HAS HELPED...
BUT YEAH THANKS AGAIN...
WASTE OF TIME THIS IS... -
Hi, I am wondering why my iphone won't send pictures through messages, I have MMS on and I have tried sending it with 3G on aswell and still doesn't work. Someone please help me :)
Hey lozza567,
Thanks for the question. I understand that you are experiencing issues sending MMS messages. The following resource may provide a solution:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Issues with sending and receiving MMS
You will need these to send and receive MMS:
- An iPhone 3G or later.
- iOS 3.1 or later.
- A cellular data connection. MMS isn't available if you are using only Wi-Fi.
- A domestic MMS plan from your cellular provider. You may need an international messaging plan to send MMS to an international contact. Contact your carrier for more information.
- A roaming MMS when using a cellular provider's network different from your billing cellular provider's network. Learn more about roaming and contact your carrier for more information.
To resolve issues with sending and receiving MMS, follow these steps first
1. Go to Settings and turn airplane mode off.
2. Go to Settings > Messages and turn MMS Messaging on.
3. Go to Settings > Cellular and turn Cellular Data on.
4. Go to Settings > Cellular and turn Data Roaming on if you are roaming on a cellular provider network different from your billing provider's network.
5. Verify that you have a cellular data connection in the status bar at the top left of your iPhone.
6. Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
7. Verify that you can send and receive SMS. If you are unable to send and receive SMS, see the "Issues with sending and receiving SMS" section, above.
8. MMS may not be available while on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
9. Restart your iPhone.
10. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
11. Reseat your SIM card.
If you are still unable to send or receive MMS, follow these steps
1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
2. Go to Settings > Messages and turn on group messaging if you are sending a group message.
3. Make sure that you are using the area code with the contact's phone number. When sending messages internationally, you also need the contact's international code.
4. Verify a "Pay as you go" MMS plan has enough available balance. Contact your carrier if unsure of your MMS plan or available balance.
5. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
6. If the issue occurs with a specific contact or contacts, delete and re-create the contact from the Contacts application. Create a new message to the newly created contact and try again.
7. Back up and restore your iPhone as new.
8. If your carrier has recently ported your phone number, the porting process may not be complete. Contact your carrier to confirm that the porting process is complete.
9. Contact your carrier to verify that you are provisioned to send SMS and are in an area with cellular coverage.
10. Contact your carrier to verify that there are no blocks or filters placed on your wireless account preventing you from sending SMS.
11. Your carrier may require APN settings to be modified to use MMS. Learn more about when you should adjust APN settings.
Thanks,
Matt M. -
my iphone is stuck, it says connect to itunes, and when I aconnect it to my pc, my pc says restore data but everything will be erased and I don't wanna lose everything. please help me
If you have a graphic of iTunes and a cable displayed on your iDevice then it is in Recovery mode.
Check this to try an "exit"
http://osxdaily.com/2011/01/08/iphone-recovery-mode/
Maybe you are looking for
-
Please read subject first then continue with this text: Then I tried to connect my IPAD and IPHONE and neither would update because it couldnt find the file or something and then i couldnt even restore. The next day itunes was gone completely: "The i
-
How do I get apps from iphone and ipad to automatically sync on my Mac?
-
Does ipod work on a windows 98?
Hey I was wondering if I could hook up my ipod to a windows 98. Im pretty sure I can download iTunes, but i thought i read somewhere that ipod needed win2000 or xp+. Please help! Ty
-
Exporting snapshot logs...and terminates with unsuccessfull
Hi all, i'm getting this error when i try to export a user in oracle 10g. . exporting views . exporting stored procedures . exporting operators . exporting referential integrity constraints . exporting triggers . exporting indextypes . exporting post
-
Image to show when drop down menu is visible
Hi all, Just a CSS problem I can't work out. The horz menu has drop down sub menu and I'm trying to get a arrow image to show when you hover over the main mene items, please see image. Thanks for any advise.